Property amenity

Reviews of Courtyard by Marriott Hadley Amherst

3 out of 5
Courtyard by Marriott Hadley Amherst
423 Russell St, Hadley, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 325 out of 538 reviews" "
Rating 8 - Good. 150 out of 538 reviews" "
Rating 6 - Okay. 45 out of 538 reviews" "
Rating 4 - Poor. 12 out of 538 reviews" "
Rating 2 - Terrible. 6 out of 538 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 1 night in Mar 2024

8/10 Good

Sonja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay but the pool was closed.
Stayed 1 night in Feb 2024

10/10 Excellent

shelley t

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, our room was ready. The Desk staff were friendly and accommodating. They had a sold out weekend so the hot tub was not really ready as they had just cleaned it and so we had a "cool" hot tub that afternoon but the next morning at 6 am it was a DELIGHT. Across the street was a Rhode side Steel Diner where we had Patty our aw-mazing (her word) waitress and the food was terrific as well as the decor of the place was soooo fun.
Stayed 1 night in Mar 2024

10/10 Excellent

Vassiliki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, thank you!
Stayed 1 night in Mar 2024

6/10 Okay

Michael, Oceanside

Liked: Cleanliness, staff & service
Nice place to stay. Pool was out of order.
Stayed 1 night in Feb 2024

10/10 Excellent

Claire

Stayed 1 night in Feb 2024

8/10 Good

Michael

Stayed 2 nights in Feb 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Rooms are updated and clean. Nice sitting areas in lobby to gather with others.
Stayed 2 nights in Jan 2024

8/10 Good

Kirt

Stayed 1 night in Jan 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, wound stay here again
Stayed 2 nights in Nov 2023

8/10 Good

Gretchen

Stayed 1 night in Nov 2023

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Cynthia, Newington

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to umass campus and Amherst area
Stayed 2 nights in Oct 2023

6/10 Okay

Ting

Travelled with family
The place is not the worst. The staff was just ok, they weren’t bad but at the same time they didn’t make me feel welcomed. The room overall is clean, but the carpet smelled a little. Maybe that was because the air conditioner wasn’t on, once we turn up the air conditioning, the smell was gone. My 12 yr old normally takes the pull out bed, but this one was so uncomfortable she had to sleep on the couch as is. Courtyard is normally pretty good, maybe they just overlooked on this room. The king sized bed was comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Russell

It was very comfortable, and the staff was very friendly
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
What a lovely hotel. Beautiful lobby and lovely outside sitting area that we unfortunately couldn’t use because of rain. The breakfast in the lobby at the Bistro was excellent. Highly recommended.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Very nice stay. I do miss the daily room cleaning. Here it is every other day. The hotel beds are very comfortable. Entry way and out door areas are spacious and pleasant.
Stayed 2 nights in Oct 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay at the hotel. The staff are friendly, engaging, and helpful when it comes to addressing any guest concerns. For example, my partner is disabled, and they were able to help us with all that we needed to make sure my partner was comfortable. It’s difficult to find good accommodations even in places that are ADA compliant. However, at this hotel, the staff went above, and beyond expectation to make sure that we were comfortable
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly but there was a slight smell of a cleaning product I think that was bothersome
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

jack

Stayed 1 night in Aug 2023

10/10 Excellent

Jorge, Avon

Stayed 2 nights in Aug 2023

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tired mama
Hotel was very nice and clean. The bar food for dinner was awesome - kids and I were too tired to go out and what a surprise. Pool is tiny so we didn’t bother but overall a really nice stay.
Stayed 1 night in Jul 2023

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff. Clean overall facility. The downside: I was told my room would not be cleaned during my stay because I was only going to be there 2 nights. I’ve never heard such a thing. Garbage piles up and towels need replacing. So I went to the front desk for towels on day 2. No big deal but still odd. The second downside, the breakfast was bad. Eggs practically raw. Uncooked and it cost 15.00 for undercooked eggs, burnt potatoes and a couple of small pieces of burnt bacon and dry toast, no jelly or butter given. French toast however was very good. Last thing, practically all rooms are connecting rooms. I noticed my deadbolt was undone and when I fiddled with it to lock it, (it wouldn’t lock, it was busted) I heard the neighbor yell out (twice) wrong room!! I wasn’t trying to enter, I was trying to prevent entry to my room. So I called down and said I needed a non connecting room and they accommodated. So they fixed that issue. Overall not bad. It’s extremely clean and the front desk and Starbucks staff is great and friendly, and you can’t beat that.
Stayed 2 nights in Jul 2023

10/10 Excellent

Vanetta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean. The staff were very helpful always making sure we had what we needed and going above and beyond. You have to request for housekeeping which I thought was good, gives me peace of mind with my belongings in the room. I would stay again and I would recommend to others
Stayed 2 nights in Jul 2023

6/10 Okay

Kara

Stayed 1 night in Jul 2023

8/10 Good

William

Stayed 1 night in Jul 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great. It was very clean and the staff helpful and very friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff and well maintained property
Stayed 3 nights in Jul 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot!
Stayed 2 nights in Jul 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice, clean and well appointed hotel. The staff were very friendly and helpful. My only quibble is that the hotel is a decent distance from most points of interest (not really walking distance to the colleges or dining). Other than that, and it is a minor issue, I would not hesitate to recommend this hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Serviceable
Stayed 1 night in Jun 2023

6/10 Okay

Laurie

Business traveller
Disliked: Staff & service
Stayed 1 night in Jun 2023

4/10 Poor

Stephen

Stayed 1 night in Jun 2023

8/10 Good

Katie

Stayed 1 night in Jun 2023

10/10 Excellent

Lauren

Stayed 1 night in Jun 2023

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Graciela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its a very convienent to UMASS
Stayed 1 night in May 2023