Interior entrance

Reviews of Comfort Suites near Route 66

2.5 out of 5
Comfort Suites near Route 66
2620 S Dirksen Pkwy, Springfield, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 485 out of 685 reviews" "
Rating 8 - Good. 152 out of 685 reviews" "
Rating 6 - Okay. 31 out of 685 reviews" "
Rating 4 - Poor. 8 out of 685 reviews" "
Rating 2 - Terrible. 9 out of 685 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was as described. Very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Wider hallways, nice bathroom
Stayed 1 night in Mar 2024

4/10 Poor

Dusti, Burr Oak

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were crumbs all over the floor, hair all over the beds. The sheets and blankets did not look clean at all. I would not stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Sonja, Chokio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Beds were a little stiff but pillows and blanket were great. Room was big and comfortable!
Stayed 1 night in Mar 2024

6/10 Okay

Arra

Travelled with family, Business traveller
I chose this property over other options because of the "exceptional" rating and the pictures -but once we arrived I could tell that the pictures were from a different time when the space was newer-things both in the main lobby and in our room were pretty tired looking. I had clorox wipes and gave everything a good scrubbing-there was something brown and crusty on the bedside drawer and the "dust ruffle/mattress cover" was pretty dirty-the chair in our space also had some tears as well. The space was quiet though and we felt safe enough with the parking lot situation. Breakfast offerings were pretty good. I received a "check in early" text a few days before our arrival and filled everything out but when we arrived the desk person said "yeah we don't use that system anymore" so it made me nervous that I had filled out information like our license plate number etc. So our stay was "fine enough" but I'm not sure I would give the "exceptional" rating that drew me to staying there in the first place.
Stayed 2 nights in Feb 2024

10/10 Excellent

Zachary

Stayed 1 night in Nov 2023

8/10 Good

Nicole

Stayed 2 nights in Nov 2023

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and nice. Hot breakfast was good, nice to have right on property. Staff was very friendly. Walking distance to restaurants for evening meals.
Stayed 1 night in Nov 2023

8/10 Good

Jimmy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Business travelers
Stayed 1 night in Nov 2023

10/10 Excellent

Corinne

Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, staff was very friendly, ease of checking in and checking out. Breakfast was good and many options. The warm delicious cookies were a perk. My only complaint was that the bed was a bit too firm for my liking. Would definitely stay here again if the need arises.
Stayed 1 night in Oct 2023

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returning Customer Still Approves
Great rate at a middle of the road quality facility. I have stayed here before, I will stay here again. Solid choice for business, personal, or family trips.
Stayed 2 nights in Oct 2023

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind and the rooms were very clean and they had a very good breakfast
Stayed 1 night in Oct 2023

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities
We were there for a 2 night stay…booked this hotel because of the “great” reviews on line. Our room was just ok. I killed a huge spider in it and there were several hairs in the shower on the wall and on the bed spread that were not ours. I felt like maybe the room was not as clean as it could have been. Breakfast was kind of disappointing. Not a lot of options. For the price we paid I expected better.
Stayed 2 nights in Oct 2023

10/10 Excellent

Cesar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very happy and ready to help.
Stayed 2 nights in Oct 2023

10/10 Excellent

Raul

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were nice and polite.
Stayed 2 nights in Oct 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at clean, quiet location
Fantastic friendly check in after a long drive & late arrival. Room was very clean & spacious. Large marble bathroom counter, sitting area (suite) with pullout couch and armchair. Lots of plugs to recharge electronics. Pillows were excellent with 2 firmness levels to choose from & soft sheets. Breakfast in morning with lots of choices between hot & cold. Typical continental breakfast (scrambled eggs, sausages, waffles, bagels, muffins, yogurt, fresh fruit, cereal & juice.)
Stayed 1 night in Oct 2023

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice for the Price
The "queen" beds were more like "full" but aside from that, there were no complaints. The facility is decent, the beds are ok, the location is very accessible. I have stayed before, I will stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Genise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars for sure
Everyone we saw was friendly. Room was spacious, clean and comfortable. We could not hear our neighbors. The so we’re was nice and in a large bathroom area. Breakfast was standard, but kept fresh and replenished. The breakfast area was clean and tables wiped down between guests. Fresh water, coffee and cookies were available in the lobby at appropriate times as well as breakfast bags to go. The little area to purchase snacks had a variety of items at standard hotel prices. I rarely give out five star reviews, but this place deserves one!
Stayed 2 nights in Sep 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and Comfortable Stay!
The front desk associate greeted us promptly when we walked in and she was very friendly and helpful. The room was spacious, the bathroom was clean, and the bed was very comfortable. The room also had plenty of lighting, which was very pleasant. Great view of the surrounding area from the top floor, also. I highly recommend this Comfort Suites hotel!
Stayed 1 night in Sep 2023

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Will be back!
Stayed 3 nights in Jul 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid Stay
Solid stay! Location was great and close to good restaurants and Fairgrounds. Room was clean and spacious. The breakfast had a good mixture of hot and cold, fresh and packaged. Was on a 1st floor room and had no noise complaints. My only complaint was the bed was hard, it was extremely firm. Softer mattresses or a good topper would be a solid investment.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was very clean very neat.
Stayed 2 nights in Sep 2023

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was great, except the bed was extremely uncomfortable
Stayed 1 night in Sep 2023

10/10 Excellent

Patti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra touches in lobby
Stayed 1 night in Jul 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Suites
Excellent motel and amazing breakfast. This was by far the best place we have stayed on our 3 week trip.
Stayed 1 night in Aug 2023

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice and spacious. The hot breakfast was a nice surprise. There were snacks and ice cream for purchase. There were restaurants within walking distance.
Stayed 2 nights in Aug 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Mary Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent! From check in to checkout. The clerk at the desk was very,very friendlt,helpful, and patient. Her name started with an E I believe. ( Im sorry i dont remember her full name). Very clean rooms.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and very nice staff. Would stay in this hotel again.
Stayed 1 night in Aug 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional especially Erica. She was very professional and friendly. I would have given a higher rating but the bed was a little bit harder than usual and the furniture inside the room was rundown. I would definitely go back again and hopefully they’ll have new furniture.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice stay. Staff was friendly, hotel was clean, good location. No complaints.
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Todd, Kearney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 3 nights and felt well taken care of. The staff was friendly, helpful and attentive. Our room was cleaned daily as per our request. The breakfast was always fully stocked and warm. The pool was nice, clean and had towels available poolside. It is an easy 10 minute drive North to downtown Springfield. The neighborhood between the hotel and downtown is not the best but I feel this is a city problem not the hotels. The lake area to the south was very nice and the neighborhoods over by Washington park were beautiful. We also enjoyed a day at Lincoln’s New Salem which is only about 30 minutes away from the hotels nice location next to the roadways. We did not notice traffic noise, just heard regular hotel activity. The beds were nice and a 2Q suite fit our family of 4 well.

10/10 Excellent

Phil

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. The room was clean, nice sitting area and comfy beds. All the staff that I interacted with were very friendly. The breakfast is good. Lots of options. I recommend the chocolate waffles!

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came I. Late and everyone was so friendly
Stayed 1 night in Jul 2023

8/10 Good

christine

Travelled with family
Liked: Cleanliness
why is there no exhaust in the bathrooms?
Stayed 3 nights in Jul 2023

10/10 Excellent

Robert, Livingston

Stayed 1 night in Jul 2023

6/10 Okay

Kathleen

Liked: Room comfort
Needs an update
It was ok but in need of some updating. Probably wouldn’t stay again until that happens.
Stayed 1 night in Jul 2023

10/10 Excellent

Jane

Stayed 1 night in Jul 2023

10/10 Excellent

Colene

Travelled with group
Needs more seating for breakfast. Needs a remodel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Stephen

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay there again
Attentive and professional staff. A very comfortable and relaxing environment. The breakfast was great! Staff went above and beyond when we asked questions or requested an item.
Stayed 3 nights in Jul 2023

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls trip
Was on a girl's trip. I must say this was a excellent hotel and the staff was sooo nice. The beds were very very comfortable. The pool was very nice. It's a heated pool. And breakfast was good. Enjoyed the waffle and chicken sausage. Our suite was very nice, had a seating area and 2 Queen beds. I give them 5 stars. Overall great experience, I would recommend this hotel. And as I said the staff was very helpful and nice. Nowadays that is hard to find. Thank you!!
Stayed 2 nights in Jul 2023