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Oxford Suites Spokane Valley – Avis

3 out of 5
Oxford Suites Spokane Valley
15015 E Indiana Avenue, Spokane Valley, WA

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 645 avis sur 1002." "
Note de 8 – Bien, d’après 234 avis sur 1002." "
Note de 6 – Acceptable, d’après 75 avis sur 1002." "
Note de 4 – Médiocre, d’après 29 avis sur 1002." "
Note de 2 – Terrible, d’après 19 avis sur 1002." "

9,2/10

Propreté

9,2/10

Service et personnel

8,8/10

Commodités

9,0/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Monte

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice location to the Airport
Séjour de 1 nuit en avril 2024
Katie K a répondu le 30 avr. 2024
Hello Monte, we are glad you enjoyed your stay with us and we're in the right location for your needs. We hope to see you again soon!

10/10 – Excellent

Paul

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024

8/10 – Bien

Amber

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to area shopping and multiple food choices near by!
Séjour de 2 nuits en avril 2024
Katie K a répondu le 30 avr. 2024
Hi Amber, thank you for staying with us and we are pleased that you were able to enjoy the surrounding activities close by with the wide array of restaurants! We cant wait to see you again!

10/10 – Excellent

Darlene

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great accommodations, friendly and helpful staff. Appreciate the lounge happy hour!
Séjour de 1 nuit en avril 2024
Dawn Miller -AGM a répondu le 28 avr. 2024
Darlene,We're so glad you enjoyed your stay and will pass your kind words along to the team.

10/10 – Excellent

Barcley

The is spot is great! Cindy is amazing!
Séjour de 2 nuits en avril 2024
Dawn Miller -AGM a répondu le 28 avr. 2024
Barclay,We're so glad you enjoyed your stay and will pass your kind words along to the team.

10/10 – Excellent

Roxanne, Yakima

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff at this location are awesome!! The guy in the bar and the lady who helps at breakfast make this my Favorite location
Séjour de 1 nuit en avril 2024
Dawn Miller -AGM a répondu le 28 avr. 2024
Roxanne,We're so glad you enjoyed your stay and will pass your kind words along to the team.

10/10 – Excellent

Carmen, Tampa

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All around amazing!
Séjour de 1 nuit en avril 2024
Dawn Miller -AGM a répondu le 28 avr. 2024
Carmen,We are so glad to hear you enjoyed your stay.We sincerely appreciate that you took the time to share your experience!

10/10 – Excellent

Emerson

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
10/10
Séjour de 2 nuits en avril 2024
Katie K a répondu le 23 avr. 2024
Hello Emerson! We are so glad you enjoyed your stay and we hope to see you again soon!

2/10 – Terrible

christine

Voyage en famille, Voyage d’affaires
Points faibles : Service et personnel
when we arrived ,we had a few issues one being the maintenance guy we asked him a couple off questions and the way he answered us was pretty unprofessional and just the attitude.Front staff were ok but still not as nice as they could of been.property wasn't to bad to stay in. but we survied the night and move to a different place the next day the only reason we did not move that night as we booked on expedia and would have been a hassel
Séjour de 1 nuit en avril 2024
Dawn Miller -AGM a répondu le 21 avr. 2024
Christine,We are so sorry to hear that you weren't satisfied with your stay, and we really appreciate you bringing these concerns to our attention. I will be following up with our team.

10/10 – Excellent

Nora

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved our stay at Oxford Suites. It was to celebrate our anniversary and I couldn’t have chosen a better hotel. It’s walking distance to a mall and many restaurants. It’s also near walking paths along the river. The staff are all very friendly and helpful. They offer a hot breakfast with fresh fruit and an evening social that was delightful.
Séjour de 3 nuits en avril 2024
Katie K a répondu le 16 avr. 2024
Hello Nora! We are happy to hear how much your enjoyed our hotel and congrats on your anniversary! We are overjoyed that we were able to offer you such a great stay and we hope to see you again!

10/10 – Excellent

Kendra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Katie K a répondu le 17 avr. 2024
Hello Kendra, thank you for the great review! We hope to see you again soon!

8/10 – Bien

Frederica

Points forts : Propreté, service et personnel
Comfy beds. Great location for our needs. Good price.
Séjour de 1 nuit en avril 2024
Katie K a répondu le 15 avr. 2024
Hello Frederica, we are so happy to hear you had a comfortable stay with us! We hope to see you again soon!

6/10 – Acceptable

Amanda

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
When we checked in they assigned us room 125 and it absolutely stunk! The minute we opened the door even our seven year old son was asking what that awful smell was. Kudos to the front desk agent as after a call to her manager she offered us a new room. I did wonder…when I offered her to come and evaluate the smell of the first room she just said that she totally believed me. Made me wonder if they are well aware that they have some rooms with odour issues that they knowingly try to pass off to Expedia customers.
Séjour de 1 nuit en mars 2024
Amanda, General Manager a répondu le 11 avr. 2024
Amanda, I'm very sorry to hear about the unpleasant experience you had with the odor in room 125. I appreciate you bringing this to our attention, and please know it is not our practice to knowingly assign rooms with issues to any of our guests, including those booking through Expedia. We value all our guests equally and strive to provide a comfortable and welcoming environment for everyone. We will investigate this matter thoroughly to prevent similar situations in the future. Thank you for your understanding.

10/10 – Excellent

Elias

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It’s a great place to stay, the location is close to restaurants, shopping, there’s a beautiful walk path right outside, breakfast is alright and the staff is kind and helpful
Séjour de 1 nuit en avril 2024
Katie K a répondu le 8 avr. 2024
Hi Elias! We are so happy to hear how much you enjoyed your stay! So glad our staff was able to make your experience here at oxford as pleasant as we could and you were able to enjoy our surrounding activities as well as the walking trail behind the hotel! We hope you are able to come see us again soon!

2/10 – Terrible

Terence

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
This was the loudest hotel I have ever stayed in. We could hear whole conversations of people on neighboring rooms. Was woken up by the hair dryer of the room next door, and kept up late by talking. Really thin walls, and small bathrooms .
Séjour de 1 nuit en avril 2024
Dawn Miller -AGM a répondu le 6 avr. 2024
Terence,I am so sorry this was your experience. We appreciate you taking the time to share your concerns and understand your frustration. Hopefully you will give us another opportunity in the future.

10/10 – Excellent

Arthur

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Dawn Miller -AGM a répondu le 7 avr. 2024
Arthur,Thank you for taking the time to share your experience. We hope to see you again soon!

8/10 – Bien

Angelina

Séjour de 1 nuit en avril 2024
Dawn Miller -AGM a répondu le 28 avr. 2024
Angelina,We sincerely appreciate that you took the time to share your experience!

8/10 – Bien

Sheri

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Around a few restaurants
Séjour de 1 nuit en mars 2024
Dawn Miller -AGM a répondu le 6 avr. 2024
Sheri,Thank you for taking the time to share your experience. We look forward to seeing you again soon!

10/10 – Excellent

Maria

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy check-in, friendly staff, clean indoor pool.
Séjour de 2 nuits en avril 2024
Katie K a répondu le 3 avr. 2024
Hello Maria, we are so happy to hear how well your stay went and you were able to enjoy our pool amenities. We hope to see you again soon!

10/10 – Excellent

Michelle

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I absolutely love the employees the rooms are sooo clean absolutely will come back
Séjour de 1 nuit en mars 2024
Katie K a répondu le 3 avr. 2024
Hi Michelle, we are so glad to hear you had a pleasant stay and were able to enjoy our pool so much! We look forward to seeing you again.

10/10 – Excellent

Nikki

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I’ve stayed here many times and love it!
Séjour de 2 nuits en mars 2024
Katie K a répondu le 2 avr. 2024
Hi Nikki! Thank you for sending such a great review from your stay. We are so glad you loved it!

10/10 – Excellent

Lisa

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The complimentary cocktail in the evening and full breakfast in the were great.
Séjour de 3 nuits en mars 2024
Amanda, General Manager a répondu le 1 avr. 2024
Lisa, thank you for taking the time to rate and review your stay with us! We are pleased to hear that you enjoyed your stay and we look forward to seeing you again!

8/10 – Bien

V

Séjour de 1 nuit en mars 2024
Dawn Miller -AGM a répondu le 21 avr. 2024
V,Thank you for taking the time to leave your review. We hope to see you back soon!

4/10 – Médiocre

Sonja

Voyage en famille, Voyage avec des animaux de compagnie
We were unable to get any sleep on our 3rd night due to slamming doors on our floor from about 12am to 230 am. I felt the staff should have intervened to stop whatever was going on, especially due to the fact it was open from our floor to the main lobby area.
Séjour de 3 nuits en mars 2024
Dawn Miller -AGM a répondu le 31 mars 2024
Sonja,We're so sorry to hear that this was your experience and appreciate you sharing your concerns. We have staff on duty at all times and they were not made aware of any noise complaints. We appreciate you bringing this to our attention.

10/10 – Excellent

Nicole

Clean a little older nice staff
Séjour de 1 nuit en mars 2024
Dawn Miller -AGM a répondu le 30 mars 2024
Nicole,Thank you so much for sharing this review and providing your feedback!

8/10 – Bien

Angel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Dawn Miller -AGM a répondu le 30 mars 2024
Angel,Thank you so much for sharing this review and providing your feedback!

8/10 – Bien

Josh

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We enjoyed our time here. Nice pool, hot tub, steam room and sauna. The breakfast was nice. Maybe add waffles. We enjoyed beer and wine at the social gathering in the evening. Get there early as the snacks are put away by 8. What would be nice to add in the shower is a string line to hang up swim suits. Overall a very nice stay.
Séjour de 2 nuits en mars 2024
Dawn Miller -AGM a répondu le 30 mars 2024
Josh,We are delighted that you enjoyed your recent stay and are so grateful that you took the time to share about your experience!

4/10 – Médiocre

Kathleen

Points faibles : État et installations de l’hébergement
Our room was not clean. I found a hair on the towel. It was quite out of the way from anything
Séjour de 3 nuits en mars 2024
Dawn Miller -AGM a répondu le 31 mars 2024
Kathleen,Thank you for taking the time to provide your feedback. We strive to provide an exceptional stay and we're sorry to hear your recent stay fell short of this. I have passed along your concerns to the housekeeping manager.

10/10 – Excellent

Barbara

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel near highway. Quiet, clean, and comfortable. Shopping and restaurants within walking. Love it!
Séjour de 1 nuit en mars 2024
Amanda, General Manager a répondu le 27 mars 2024
HI Barbara, thank you for taking the time to rate and review your stay with us! We are so pleased to see you enjoyed your time here and we can't wait to see you again soon!

10/10 – Excellent

Debbie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Always love staying at Oxford Suites! Always the best and most friendly service staff! The rooms are always clean and having a small suite is so much nicer than a regular hotel room. This particular place is across from the mall which has a lot of dining options we could walk to. The centennial trail is also there which is awesome for some very peaceful and beautiful river walks. The only thing we thought could use some improvement - there was no bath mat to prevent slipping in the shower and no hand rails. One or the other would be good to have.
Séjour de 2 nuits en mars 2024
Amanda, General Manager a répondu le 27 mars 2024
Debbie, thank you for taking the time to rate and review your stay with us! We appreciate the kind words and I will follow up with the team regarding the rubber bath mats to make sure they are in every room. Thank you again and we look forward to seeing you again soon!

8/10 – Bien

Celeste

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Amanda, General Manager a répondu le 27 mars 2024
Celeste, thank you for taking the time to rate your stay, we look forward to seeing you again soon.

8/10 – Bien

Alvina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Amanda, General Manager a répondu le 27 mars 2024
Hi Alvina, thank you for taking the time to rate your stay with us! We can't wait to see you again soon.

8/10 – Bien

debi, arizona city

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice property. Could use better parking.
Séjour de 1 nuit en mars 2024
Amanda, General Manager a répondu le 22 mars 2024
Hi Debi! Thank you for taking the time to rate and review your stay with us. We do see that you were here during a time where there was a large event in the meeting space, I hope that you will give us another chance to see that our parking is not normally that wild :)

10/10 – Excellent

Barbara

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay. Quiet, clean and comfortable. Easy access from the highway and walkable to shopping and restaurants.
Séjour de 1 nuit en mars 2024
Dawn Miller -AGM a répondu le 21 mars 2024
Barbara,Thank you so much for taking a moment to write about your experience.

10/10 – Excellent

Wanda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice quit place. We always stay at the oxfords Suite.
Séjour de 1 nuit en mars 2024
Dawn Miller -AGM a répondu le 17 mars 2024
Wanda,Thank you for taking the time to leave your review. We look forward to seeing you again.

10/10 – Excellent

Brian, Sitka

Great place We were visiting for business
Séjour de 2 nuits en mars 2024
Dawn Miller -AGM a répondu le 17 mars 2024
Brian,We look forward to seeing you again soon!

10/10 – Excellent

Phillip, Houston

Voyage de couple
Relaxing
Séjour de 1 nuit en mars 2024
Dawn Miller -AGM a répondu le 17 mars 2024
Phillip,We are glad you enjoyed your stay. See you back next time.

10/10 – Excellent

August

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thankfully we were able to have our dog with us and a nice little pet area was available for trips outside. Room is quiet and comfy and staff very helpful and friendly
Séjour de 2 nuits en mars 2024
Dawn Miller -AGM a répondu le 8 mars 2024
August,Thank you for taking the time to leave your review. We are glad you enjoyed your stay and hope to see you back soon!

8/10 – Bien

harold

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement
Nice hotel on river
Séjour de 1 nuit en janvier 2024
Katie K a répondu le 22 avr. 2024
Hello Harold! We are so glad you got to enjoy the beautiful location we have on the river, we hope to see you again soon!

10/10 – Excellent

Stephanie

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great service and clean
Séjour de 6 nuits en février 2024
Dawn Miller -AGM a répondu le 8 mars 2024
Stephanie,We hope to see you back soon! Safe travels!

10/10 – Excellent

candace

Great staff the property need a bit of updating so the breakfast area isn’t like a dungeon
Séjour de 1 nuit en mars 2024
Dawn Miller -AGM a répondu le 3 mars 2024
Candace,Thank you again for sharing, and we hope you'll consider giving us another chance in the future!

10/10 – Excellent

Derek

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great!
Séjour de 1 nuit en février 2024
Dawn Miller -AGM a répondu le 3 mars 2024
Derek,Thank you for taking the time to leave us a positive review.

4/10 – Médiocre

Linda

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
Disappointed hot tub closed and pool area under construction- should have told that when booking
Séjour de 1 nuit en février 2024
Amanda, General Manager a répondu le 26 févr. 2024
HI Linda! Thank you for taking the time to rate and review your stay with us. We too are disappointed that the pool area was under construction. We do have it back open now and we hope to see you soon!

10/10 – Excellent

Samantha

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed our stay. Nice, clean big room at a good price. Would stay agian!!!
Séjour de 1 nuit en février 2024
Amanda, General Manager a répondu le 26 févr. 2024
HI Samantha! Thank you for taking the time to rate your stay with us. We are pleased to see you enjoyed your time and we look forward to seeing you again soon!

10/10 – Excellent

Amy

Voyage en famille
Points forts : Commodités
Great place to stay
Séjour de 1 nuit en février 2024
Dawn Miller -AGM a répondu le 25 févr. 2024
Amy,We sincerely appreciate that you took the time to share your experience!

10/10 – Excellent

Hailey

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay! Will be coming back
Séjour de 1 nuit en février 2024
Dawn Miller -AGM a répondu le 25 févr. 2024
Hailey,We look forward to welcoming you back to Oxford Suites in the future!

10/10 – Excellent

James

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Super helpful staff, clean comfortable room, great breakfast, overall great value.
Séjour de 1 nuit en février 2024
Dawn Miller -AGM a répondu le 3 mars 2024
James,Thank you for taking the time to leave us a positive review.

10/10 – Excellent

Serena

Séjour de 1 nuit en février 2024
Dawn Miller -AGM a répondu le 21 mars 2024
Serena,We're so glad you enjoyed your stay!

10/10 – Excellent

georell

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Such a great find for our regular stop in Spokane between Oregon and Montana to see family! The hotel is pet friendly, in a great location (so close to food options and shopping) and the complimentary happy hour was a great bonus coming in off hours on the road. Everyone was friendly and accommodating, the bed was comfy and I appreciate the special, custom lemongrass toiletries in the bathroom. We’ll be back!
Séjour de 1 nuit en février 2024
Dawn Miller -AGM a répondu le 24 févr. 2024
Georell,Thank you so much for the kind words! We appreciate you taking the time to leave your review. We hope to see you back soon!

4/10 – Médiocre

Tracey

Points faibles : Propreté, service et personnel
The front staff was great on check in. They accommodated our request for higher level. Room was not as clean as normally - tv stand was broken and tv was tilting to the side and if you touched it, it felt like it was going to fall off we put a cup under it to hold it in one spot. the counters were sticky and there was a sock in the closet evening reception was great and great staff on heading out the next day, we asked if our room would be cleaned up and the front staff said that they would make sure it was - i watched as she entered something into the computer (the only reason I asked is that when we were there a week ago - our room did not get cleaned on the second day and we were told that "we had not requested it" I have never done this before, at this hotel or any other hotel. Used to be if you did NOT want your room done you left a sign on the door or you let the front know that you did not want it done. Regardless, I wanted it done and that is why I stopped at the front desk before leaving for the day. This did NOT HAPPEN. we came back to the room not done. When I called the front, I was told "oh well I guess they were busy or did not get the message" I asked if it could get done now and was told that everyone had left for the day. She said she would send some up to empty garbage, bring towels, coffee, etc. A gentleman came up with towels only and left. The next morning we assumed that the breakfast would go to 10 as it was a holiday - it didn't (presid
Séjour de 2 nuits en février 2024
Amanda, General Manager a répondu le 22 févr. 2024
Hi Tracey, thank you for taking the time to rate and review your stay with us. We are saddened to hear that there were so many issues with your stay and I can assure you that these have been communicated to the team for correction. Thank you again and we hope to see you in the future.