Lobby sitting area
Check availability

Reviews of Oxford Suites Spokane Valley

3 out of 5
Oxford Suites Spokane Valley
15015 E Indiana Avenue, Spokane Valley, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 646 out of 1007 reviews" "
Rating 8 - Good. 237 out of 1007 reviews" "
Rating 6 - Okay. 76 out of 1007 reviews" "
Rating 4 - Poor. 29 out of 1007 reviews" "
Rating 2 - Terrible. 19 out of 1007 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

christine

Travelled with family, Business traveller
Disliked: Staff & service
when we arrived ,we had a few issues one being the maintenance guy we asked him a couple off questions and the way he answered us was pretty unprofessional and just the attitude.Front staff were ok but still not as nice as they could of been.property wasn't to bad to stay in. but we survied the night and move to a different place the next day the only reason we did not move that night as we booked on expedia and would have been a hassel
Stayed 1 night in Apr 2024
Response from Dawn Miller -AGM on Apr 21, 2024
Christine,We are so sorry to hear that you weren't satisfied with your stay, and we really appreciate you bringing these concerns to our attention. I will be following up with our team.

10/10 Excellent

Nora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Oxford Suites. It was to celebrate our anniversary and I couldn’t have chosen a better hotel. It’s walking distance to a mall and many restaurants. It’s also near walking paths along the river. The staff are all very friendly and helpful. They offer a hot breakfast with fresh fruit and an evening social that was delightful.
Stayed 3 nights in Apr 2024
Response from Katie K on Apr 16, 2024
Hello Nora! We are happy to hear how much your enjoyed our hotel and congrats on your anniversary! We are overjoyed that we were able to offer you such a great stay and we hope to see you again!

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Katie K on Apr 17, 2024
Hello Kendra, thank you for the great review! We hope to see you again soon!

8/10 Good

Frederica

Liked: Cleanliness, staff & service
Comfy beds. Great location for our needs. Good price.
Stayed 1 night in Apr 2024
Response from Katie K on Apr 15, 2024
Hello Frederica, we are so happy to hear you had a comfortable stay with us! We hope to see you again soon!

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
When we checked in they assigned us room 125 and it absolutely stunk! The minute we opened the door even our seven year old son was asking what that awful smell was. Kudos to the front desk agent as after a call to her manager she offered us a new room. I did wonder…when I offered her to come and evaluate the smell of the first room she just said that she totally believed me. Made me wonder if they are well aware that they have some rooms with odour issues that they knowingly try to pass off to Expedia customers.
Stayed 1 night in Mar 2024
Response from Amanda, General Manager on Apr 11, 2024
Amanda, I'm very sorry to hear about the unpleasant experience you had with the odor in room 125. I appreciate you bringing this to our attention, and please know it is not our practice to knowingly assign rooms with issues to any of our guests, including those booking through Expedia. We value all our guests equally and strive to provide a comfortable and welcoming environment for everyone. We will investigate this matter thoroughly to prevent similar situations in the future. Thank you for your understanding.

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great place to stay, the location is close to restaurants, shopping, there’s a beautiful walk path right outside, breakfast is alright and the staff is kind and helpful
Stayed 1 night in Apr 2024
Response from Katie K on Apr 8, 2024
Hi Elias! We are so happy to hear how much you enjoyed your stay! So glad our staff was able to make your experience here at oxford as pleasant as we could and you were able to enjoy our surrounding activities as well as the walking trail behind the hotel! We hope you are able to come see us again soon!

2/10 Terrible

Terence

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the loudest hotel I have ever stayed in. We could hear whole conversations of people on neighboring rooms. Was woken up by the hair dryer of the room next door, and kept up late by talking. Really thin walls, and small bathrooms .
Stayed 1 night in Apr 2024
Response from Dawn Miller -AGM on Apr 6, 2024
Terence,I am so sorry this was your experience. We appreciate you taking the time to share your concerns and understand your frustration. Hopefully you will give us another opportunity in the future.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dawn Miller -AGM on Apr 7, 2024
Arthur,Thank you for taking the time to share your experience. We hope to see you again soon!

8/10 Good

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Around a few restaurants
Stayed 1 night in Mar 2024
Response from Dawn Miller -AGM on Apr 6, 2024
Sheri,Thank you for taking the time to share your experience. We look forward to seeing you again soon!

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, friendly staff, clean indoor pool.
Stayed 2 nights in Apr 2024
Response from Katie K on Apr 3, 2024
Hello Maria, we are so happy to hear how well your stay went and you were able to enjoy our pool amenities. We hope to see you again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love the employees the rooms are sooo clean absolutely will come back
Stayed 1 night in Mar 2024
Response from Katie K on Apr 3, 2024
Hi Michelle, we are so glad to hear you had a pleasant stay and were able to enjoy our pool so much! We look forward to seeing you again.

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here many times and love it!
Stayed 2 nights in Mar 2024
Response from Katie K on Apr 2, 2024
Hi Nikki! Thank you for sending such a great review from your stay. We are so glad you loved it!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary cocktail in the evening and full breakfast in the were great.
Stayed 3 nights in Mar 2024
Response from Amanda, General Manager on Apr 1, 2024
Lisa, thank you for taking the time to rate and review your stay with us! We are pleased to hear that you enjoyed your stay and we look forward to seeing you again!

8/10 Good

V

Stayed 1 night in Mar 2024
Response from Dawn Miller -AGM on Apr 21, 2024
V,Thank you for taking the time to leave your review. We hope to see you back soon!

4/10 Poor

Sonja

Travelled with family, Travelled with pets
We were unable to get any sleep on our 3rd night due to slamming doors on our floor from about 12am to 230 am. I felt the staff should have intervened to stop whatever was going on, especially due to the fact it was open from our floor to the main lobby area.
Stayed 3 nights in Mar 2024
Response from Dawn Miller -AGM on Mar 31, 2024
Sonja,We're so sorry to hear that this was your experience and appreciate you sharing your concerns. We have staff on duty at all times and they were not made aware of any noise complaints. We appreciate you bringing this to our attention.

10/10 Excellent

Nicole

Clean a little older nice staff
Stayed 1 night in Mar 2024
Response from Dawn Miller -AGM on Mar 30, 2024
Nicole,Thank you so much for sharing this review and providing your feedback!

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dawn Miller -AGM on Mar 30, 2024
Angel,Thank you so much for sharing this review and providing your feedback!

8/10 Good

Josh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time here. Nice pool, hot tub, steam room and sauna. The breakfast was nice. Maybe add waffles. We enjoyed beer and wine at the social gathering in the evening. Get there early as the snacks are put away by 8. What would be nice to add in the shower is a string line to hang up swim suits. Overall a very nice stay.
Stayed 2 nights in Mar 2024
Response from Dawn Miller -AGM on Mar 30, 2024
Josh,We are delighted that you enjoyed your recent stay and are so grateful that you took the time to share about your experience!

4/10 Poor

Kathleen

Disliked: Property conditions & facilities
Our room was not clean. I found a hair on the towel. It was quite out of the way from anything
Stayed 3 nights in Mar 2024
Response from Dawn Miller -AGM on Mar 31, 2024
Kathleen,Thank you for taking the time to provide your feedback. We strive to provide an exceptional stay and we're sorry to hear your recent stay fell short of this. I have passed along your concerns to the housekeeping manager.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near highway. Quiet, clean, and comfortable. Shopping and restaurants within walking. Love it!
Stayed 1 night in Mar 2024
Response from Amanda, General Manager on Mar 27, 2024
HI Barbara, thank you for taking the time to rate and review your stay with us! We are so pleased to see you enjoyed your time here and we can't wait to see you again soon!

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying at Oxford Suites! Always the best and most friendly service staff! The rooms are always clean and having a small suite is so much nicer than a regular hotel room. This particular place is across from the mall which has a lot of dining options we could walk to. The centennial trail is also there which is awesome for some very peaceful and beautiful river walks. The only thing we thought could use some improvement - there was no bath mat to prevent slipping in the shower and no hand rails. One or the other would be good to have.
Stayed 2 nights in Mar 2024
Response from Amanda, General Manager on Mar 27, 2024
Debbie, thank you for taking the time to rate and review your stay with us! We appreciate the kind words and I will follow up with the team regarding the rubber bath mats to make sure they are in every room. Thank you again and we look forward to seeing you again soon!

8/10 Good

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Amanda, General Manager on Mar 27, 2024
Celeste, thank you for taking the time to rate your stay, we look forward to seeing you again soon.

8/10 Good

Alvina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Amanda, General Manager on Mar 27, 2024
Hi Alvina, thank you for taking the time to rate your stay with us! We can't wait to see you again soon.

8/10 Good

debi, arizona city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Could use better parking.
Stayed 1 night in Mar 2024
Response from Amanda, General Manager on Mar 22, 2024
Hi Debi! Thank you for taking the time to rate and review your stay with us. We do see that you were here during a time where there was a large event in the meeting space, I hope that you will give us another chance to see that our parking is not normally that wild :)

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Quiet, clean and comfortable. Easy access from the highway and walkable to shopping and restaurants.
Stayed 1 night in Mar 2024
Response from Dawn Miller -AGM on Mar 21, 2024
Barbara,Thank you so much for taking a moment to write about your experience.

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quit place. We always stay at the oxfords Suite.
Stayed 1 night in Mar 2024
Response from Dawn Miller -AGM on Mar 17, 2024
Wanda,Thank you for taking the time to leave your review. We look forward to seeing you again.

10/10 Excellent

Brian, Sitka

Great place We were visiting for business
Stayed 2 nights in Mar 2024
Response from Dawn Miller -AGM on Mar 17, 2024
Brian,We look forward to seeing you again soon!

10/10 Excellent

Phillip, Houston

Travelled with partner
Relaxing
Stayed 1 night in Mar 2024
Response from Dawn Miller -AGM on Mar 17, 2024
Phillip,We are glad you enjoyed your stay. See you back next time.

10/10 Excellent

August

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thankfully we were able to have our dog with us and a nice little pet area was available for trips outside. Room is quiet and comfy and staff very helpful and friendly
Stayed 2 nights in Mar 2024
Response from Dawn Miller -AGM on Mar 8, 2024
August,Thank you for taking the time to leave your review. We are glad you enjoyed your stay and hope to see you back soon!

8/10 Good

harold

Travelled with group
Liked: Staff & service, property conditions & facilities
Nice hotel on river
Stayed 1 night in Jan 2024
Response from Katie K on Apr 22, 2024
Hello Harold! We are so glad you got to enjoy the beautiful location we have on the river, we hope to see you again soon!

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean
Stayed 6 nights in Feb 2024
Response from Dawn Miller -AGM on Mar 8, 2024
Stephanie,We hope to see you back soon! Safe travels!

10/10 Excellent

candace

Great staff the property need a bit of updating so the breakfast area isn’t like a dungeon
Stayed 1 night in Mar 2024
Response from Dawn Miller -AGM on Mar 3, 2024
Candace,Thank you again for sharing, and we hope you'll consider giving us another chance in the future!

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Feb 2024
Response from Dawn Miller -AGM on Mar 3, 2024
Derek,Thank you for taking the time to leave us a positive review.

4/10 Poor

Linda

Travelled with family
Disliked: Staff & service, property conditions & facilities
Disappointed hot tub closed and pool area under construction- should have told that when booking
Stayed 1 night in Feb 2024
Response from Amanda, General Manager on Feb 26, 2024
HI Linda! Thank you for taking the time to rate and review your stay with us. We too are disappointed that the pool area was under construction. We do have it back open now and we hope to see you soon!

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Nice, clean big room at a good price. Would stay agian!!!
Stayed 1 night in Feb 2024
Response from Amanda, General Manager on Feb 26, 2024
HI Samantha! Thank you for taking the time to rate your stay with us. We are pleased to see you enjoyed your time and we look forward to seeing you again soon!

10/10 Excellent

Amy

Travelled with family
Liked: Amenities
Great place to stay
Stayed 1 night in Feb 2024
Response from Dawn Miller -AGM on Feb 25, 2024
Amy,We sincerely appreciate that you took the time to share your experience!

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Will be coming back
Stayed 1 night in Feb 2024
Response from Dawn Miller -AGM on Feb 25, 2024
Hailey,We look forward to welcoming you back to Oxford Suites in the future!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful staff, clean comfortable room, great breakfast, overall great value.
Stayed 1 night in Feb 2024
Response from Dawn Miller -AGM on Mar 3, 2024
James,Thank you for taking the time to leave us a positive review.

10/10 Excellent

Serena

Stayed 1 night in Feb 2024
Response from Dawn Miller -AGM on Mar 21, 2024
Serena,We're so glad you enjoyed your stay!

10/10 Excellent

georell

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a great find for our regular stop in Spokane between Oregon and Montana to see family! The hotel is pet friendly, in a great location (so close to food options and shopping) and the complimentary happy hour was a great bonus coming in off hours on the road. Everyone was friendly and accommodating, the bed was comfy and I appreciate the special, custom lemongrass toiletries in the bathroom. We’ll be back!
Stayed 1 night in Feb 2024
Response from Dawn Miller -AGM on Feb 24, 2024
Georell,Thank you so much for the kind words! We appreciate you taking the time to leave your review. We hope to see you back soon!

4/10 Poor

Tracey

Disliked: Cleanliness, staff & service
The front staff was great on check in. They accommodated our request for higher level. Room was not as clean as normally - tv stand was broken and tv was tilting to the side and if you touched it, it felt like it was going to fall off we put a cup under it to hold it in one spot. the counters were sticky and there was a sock in the closet evening reception was great and great staff on heading out the next day, we asked if our room would be cleaned up and the front staff said that they would make sure it was - i watched as she entered something into the computer (the only reason I asked is that when we were there a week ago - our room did not get cleaned on the second day and we were told that "we had not requested it" I have never done this before, at this hotel or any other hotel. Used to be if you did NOT want your room done you left a sign on the door or you let the front know that you did not want it done. Regardless, I wanted it done and that is why I stopped at the front desk before leaving for the day. This did NOT HAPPEN. we came back to the room not done. When I called the front, I was told "oh well I guess they were busy or did not get the message" I asked if it could get done now and was told that everyone had left for the day. She said she would send some up to empty garbage, bring towels, coffee, etc. A gentleman came up with towels only and left. The next morning we assumed that the breakfast would go to 10 as it was a holiday - it didn't (presid
Stayed 2 nights in Feb 2024
Response from Amanda, General Manager on Feb 22, 2024
Hi Tracey, thank you for taking the time to rate and review your stay with us. We are saddened to hear that there were so many issues with your stay and I can assure you that these have been communicated to the team for correction. Thank you again and we hope to see you in the future.

8/10 Good

Travis

Stayed 2 nights in Feb 2024
Response from Amanda, General Manager on Feb 22, 2024
Hi Travis, thank you for taking the time to rate your stay wtih us. We look forward to hosting you again

10/10 Excellent

Nathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed. Very clean and well maintained. Terrific customer service. Reasonably priced. Delicious breakfast. Walkable distance from shopping and dining options. Would definitely recommend to a friend and stay here again!
Stayed 2 nights in Feb 2024
Response from Amanda, General Manager on Feb 22, 2024
Hi Nathan! Thank you for taking the time to leave such a great review and rating! We totally agree, our gorgeous location is convenient for dining and shopping! We look forward to seeing you again soon.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed that the pool was closed. The view of the river was beautiful. A very nice hotel. Guests should be notified ahead of check in if the pool will not be operational during their stay. That is one of the amenities that we pay for.
Stayed 1 night in Feb 2024
Response from Amanda, General Manager on Feb 22, 2024
Hi Karen, thank you for taking the time to review your stay with us. We are sorry to hear about the pool and we too are disappointed that it was closed. Our team is working as swiftly as possible to get it back open for our guests.

2/10 Terrible

Sarah

Pool was out of order. Had to leave as description was family friendly and pool. Awful. How hard is it to update the site????
Stayed 1 night in Feb 2024
Response from Dawn Miller -AGM on Feb 18, 2024
Sarah, We appreciate you taking the time to share your concerns and understand your frustration. We hope you'll consider giving us another chance in the future.

10/10 Excellent

Lauri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing place to stay. Perfect location staff was absolutely amazing. Front desk breakfast, and evening snack and drink. Everyone was so sweet kind and accommodating. Will be back
Stayed 2 nights in Feb 2024
Response from Dawn Miller -AGM on Feb 18, 2024
Lauri,Thank you for the kind words.We are glad you enjoyed your stay with us. We hope to see you back soon!

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very safe, comfortable place to stay. Great staff and close to shopping/dining and freeway access.
Stayed 2 nights in Feb 2024
Response from Dawn Miller -AGM on Feb 18, 2024
Tracey,We are glad you enjoyed your stay with us. We hope to see you back soon!

4/10 Poor

Kenny

Liked: Staff & service
Disliked: Property conditions & facilities
Heater was loud and faucet was leaking
Stayed 1 night in Feb 2024
Response from Dawn Miller -AGM on Feb 10, 2024
Kenny,Thank you for taking a moment to share about your experience and bring this to our attention. I have put in a request for Maintenance and will get these looked at.

10/10 Excellent

Christina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, friendly staff and great service
Stayed 1 night in Feb 2024
Response from Dawn Miller -AGM on Feb 10, 2024
Christina,We sincerely appreciate that you took the time to share your experience!

10/10 Excellent

Siglinde

Stayed 1 night in Feb 2024
Response from Dawn Miller -AGM on Mar 21, 2024
Siglinde,We're so glad you enjoyed your stay!