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Reviews of Hampton Inn Spokane

2.5 out of 5
Hampton Inn Spokane
2010 S Assembly Road, Spokane, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 705 out of 1002 reviews" "
Rating 8 - Good. 213 out of 1002 reviews" "
Rating 6 - Okay. 48 out of 1002 reviews" "
Rating 4 - Poor. 17 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raylene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility and workout room was excellent breakfast was excellent and beds were great. Pillows should be changed for high quality Beckham style cooling
Stayed 3 nights in Apr 2024

10/10 Excellent

Kevin, Richland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Paige

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the check-in to check-out was great. Service was wonderful, the kids had a fun time at the book, breakfast was delicious and my husband enjoyed the gym! Would stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
bed was very comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

John

Very nice
Stayed 1 night in Apr 2024

2/10 Terrible

kelsey

Disliked: Cleanliness, staff & service, property conditions & facilities
I was quoted one price and at check out I was over charged. They will not honor the previous price I was given even though I have the receipt. It was extremely noisy until 2/3am with party next door and the front desk did nothing.
Stayed 3 nights in Mar 2024

8/10 Good

BRIAN, Iowa Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Angelique

Travelled with family, Business traveller
When I checked in at 11 PM, I specifically asked about the shuttle service to the airport was told that they started at 3:30 AM which worked out great since our flight was at 6:50 AM. We got up, went down to the desk to grab the shuttle by 430 and was told that we had to have booked it prior. That was not told to me when I checked in so you can imagine my frustration when I possibly was not going to have a shuttle to the airport in time for my flight.
Stayed 1 night in Mar 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Margaret

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024

10/10 Excellent

Marc

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daily breakfast was great, pool and hot tub clean fitness room awesome. And pet friendly! We had a great stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access. Very nice with friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024

10/10 Excellent

John

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best free hotel breakfast I've had! Very clean facility, and the 24 hour pool area was AMAZING.
Stayed 1 night in Mar 2024

2/10 Terrible

RONALD

Travelled with partner
Liked: Amenities, property conditions & facilities
Everything was good
Stayed 1 night in Mar 2024

10/10 Excellent

Wyatt, Kihei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very informative personnel.
Stayed 1 night in Mar 2024

10/10 Excellent

Rory, Sammamish

Travelled with family
Liked: Amenities, property conditions & facilities
Clean reliable hitel
Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Free transportation from Hotel to nearby Casino and back. Staff was all professional and courteous.
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We have stayed here several times and we always have a great time.
Stayed 2 nights in Mar 2024

8/10 Good

RONALD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, only stayed a few hours
Stayed 1 night in Mar 2024

10/10 Excellent

Jackson

Stayed 1 night in Mar 2024

10/10 Excellent

Karmen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here. The rooms are big and always clean. Most importantly it's also quiet. The staff is friendly and always helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Because we were going to a concert and coming from another state, timing to check in didn’t allow us to get to our room first. The front desk was GREAT and allowed us to leave our bags before returning at 11:00 pm to check in! Didn’t have to worry about parking downtown with our bags in the car.
Stayed 1 night in Mar 2024

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
This is a classy Hampton Inn. Rooms have been recently renovated and are an improvement on rooms that were already quite nice. The breakfast is always good. And the common spaces are exceptional. Easy access to downtown and the airport.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room. Ryan at the main desk was very helpful/friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Mandy, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleasantly surprised when we arrived, as the pictures I think made it look a bit dated. We had a very nice family room with 2 sleeping areas separated by a door. The fact that they even off this is amazing. It was very clean and well taken care of. VERY roomy. The staff was so lovely and you really can't beat the 24 hour shuttle to and from the Casino! It was SO quick to get downtown as well. It was a short drive to everywhere you might need. We would definitely stay again! Oh the only thing was that the breakfast was a bit lacking. The poppyseed scones were SO GOOD surprisingly... but no biscuits and gravy or anything like that. Just pretty plain.
Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Geralyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, only disappointed with my window view, which was the roof with not so pretty mechanical items and such.
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer, Anchorage

Liked: Cleanliness, staff & service, property conditions & facilities
Clean large room
Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth, Castlegar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always great!
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here quite a few times and everything is always great. Nice rooms and friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Karmen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. The staff is incredibly friendly and welcoming. The hotel is clean and updated. Most importantly as a woman who travels alone a lot, I feel safe here!
Stayed 1 night in Feb 2024

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property a nice stop over for us on a trip through Spokane. It is not the easiest place to get to, but Google maps got us there just fine.
Stayed 1 night in Feb 2024

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay overall. Here for one night.
Stayed 1 night in Feb 2024

10/10 Excellent

tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, clean rooms and the breakfast was hot.
Stayed 1 night in Jan 2024

10/10 Excellent

kathi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for flying in or out of Spokane. Shuttle, pool, desk all 24/7. 2 weeks of free parking. Tasty complimentary breakfast with eggs and sausage.
Stayed 1 night in Jan 2024

6/10 Okay

Pat

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
T paper and kleenex were like tissue gift wrapping paper. Very uncomfortable. Bathtub had a patched wall that didn't look clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facilities and a short drive to the airport. Had a complimentary sack breakfast for us since we were flying out early. Would stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness
Great place!
Stayed 1 night in Jan 2024

6/10 Okay

Jessica

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Not next time …
First five minutes in our room the panel falls off the outlets under the night stand and wires hanging down unsafely and second we set our bag on one of the bed corners and the frame broke and the bed fell to the floor. The breakfast , well the bananas were soft and charcoal black when I brought it to the attendant’s attention he offered to bring more out, that were black as well… there were a giant group of kids (10) jumping and running around the pool and splashing water to the hot tub and getting our things and others wet when I asked for some help redirecting it they said they would and no one came in… and we asked for some shower towels before we left to shower from the pool and she asked why and when are we out.. so overall management and the capability to read a room would’ve helped.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Linda

Stayed 1 night in Jan 2024

10/10 Excellent

Darlene

Stayed 1 night in Dec 2023

10/10 Excellent

Jayne, SPEARFISH

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great discovery! Easily accessible, great parking, comfortable space. The dinner/service was fantastic-friendly AND delicious! Pet friendly! I’ll be back!
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only reason I did not give an "excellent" rating is because the lady (Alicia) trying to coordinate my shuttle ride from the airport to the hotel was not properly trained and so she did not give clear instructions as to where we were supposed to await the shuttle. She called me several times in attempt to coordinate and I could hear the frustration in her voice, and she also hung up on me abruptly more than once (I assume to call the shuttle driver). And so there was a huge delay in our getting transported to the hotel. Once we arrived at the hotel she did not offer an apology, she didn't even greet us with a smile. I was very tempted to confront her, but decided not to because it was Christmas Eve. I did discuss this with another employee Shelby, mostly so that they could give Alicia proper training so that it doesn't happen to another customer. I chose the Hampton Inn over other hotels because of the positive reviews regarding their airport shuttle service. So they should really get that part right. Shelby was very professional and helpful. I really appreciated how she handled my issue, and also the manner in which she did so. Very professional.
Stayed 5 nights in Dec 2023

4/10 Poor

Amanda

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Connie

Stayed 1 night in Dec 2023