Serves lunch, dinner, and brunch

Reviews of Westgate Cocoa Beach Resort

Westgate Cocoa Beach Resort
3550 N Atlantic Ave, Cocoa Beach, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 229 out of 409 reviews" "
Rating 8 - Good. 112 out of 409 reviews" "
Rating 6 - Okay. 42 out of 409 reviews" "
Rating 4 - Poor. 16 out of 409 reviews" "
Rating 2 - Terrible. 10 out of 409 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

kyle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Family friendly
Stayed 6 nights in Mar 2024

2/10 Terrible

Weston

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property advertised a water park feature with water slides. We arrived to discover the water slides are gone and the resort didn’t mention this on any of their marketing or website. Our children (5 & 7) were very upset the Waterpark wasn’t there. So we spent our first couple hours upon arriving with crying upset children. Horrible way to kick off a vacation. Additionally our shower was broken in our room. This resort is not worth the rate they are charging. Would not recommend this place to anyone.
Stayed 3 nights in Mar 2024

10/10 Excellent

Janelle, Tarpon springs

Liked: Cleanliness, property conditions & facilities
The parking is very tight. Not much room for bigger cars.
Stayed 3 nights in Mar 2024

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and although we are still stuck in FLA from an accident,at least we are well rested from the hotel.
Stayed 1 night in Feb 2024

6/10 Okay

Amanda Armstrong

Disliked: Property conditions & facilities
The children's water park is closed and under construction. Workers are cutting up concrete and the noice and dust was terrible. Did not make for a relaxing time. I felt the resort should have advised in advance of reservation that this was happening.
Stayed 2 nights in Feb 2024
Response from Social Media Support on Mar 7, 2024
Hi Amanda, We deeply regret that your experience at our resort was negatively impacted by the closure of the children's water park due to construction. We understand the frustration and disappointment this caused during your stay. Your feedback regarding the lack of advance notification is crucial, and we apologize for any inconvenience it may have caused. We value your patronage and hope to have the opportunity to exceed your expectations in the future.Kind Regards,

10/10 Excellent

Alysia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for watching the rocket launches and BBQing onsite.
Stayed 2 nights in Jan 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super friendly staff. It is a time share place so be prepared
Stayed 2 nights in Feb 2024

8/10 Good

Kendall

Liked: Cleanliness, amenities
Water park was great but lazy river and splash pad water was too cold. Pool water could have been slightly warmer but okay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Steve

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great pool area, fantastic for kids. Lots of entertainment... and cool Tiki bar. Anything you need they are happy to get it for you. Even a couple security guards roaming the property. Very well run!
Stayed 2 nights in Jan 2024

10/10 Excellent

Adan

Liked: Cleanliness, amenities, property conditions & facilities
Really clean and modern suite .
Stayed 1 night in Jan 2024
Response from Social Media Support on Feb 5, 2024
Hi Adan, Thank you very much for your rating on the Westgate Cocoa Beach Resort. We are glad you had a terrific stay, and we invite you to visit us again soon. Best Wishes,Social Media Support

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023
Response from Social Media Support on Jan 8, 2024
Hi Marie, Thank you for choosing the Westgate Cocoa Beach Resort! We appreciate you taking a moment to rate your stay. We are glad it was excellent.Best Wishes,Social Media Support

10/10 Excellent

Jermaine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is phenomenal
Stayed 1 night in Dec 2023
Response from Social Media Support on Jan 8, 2024
Hi Jermaine, We are so glad you had a 5-star experience at our resort. We hope to see you back at the Westgate Cocoa Beach Resort for another impressive stay!Best Wishes,Social Media Support

8/10 Good

Robert, Abita Springs

Stayed 2 nights in Dec 2023
Response from Social Media Support on Jan 8, 2024
Hi Robert, We appreciate your rating on the Westgate Cocoa Beach Resort. We are so glad you had a great stay, and your vacation exceeded your expectations. We hope to welcome you back soon.Best Wishes,Social Media Support

8/10 Good

Kathleen

Business traveller
Liked: Cleanliness, room comfort
Nice Stay
Nice property
Stayed 2 nights in Dec 2023
Response from Social Media Support on Jan 8, 2024
Hi Kathleen, Thank you very much for your rating on the Westgate Cocoa Beach Resort. We are glad you had a terrific stay, and we invite you to visit us again soon.Best Wishes,Social Media Support

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, room comfort
Would definitely stay again
We had a great time, the rooms where nice and lots to do for the kids.
Stayed 2 nights in Dec 2023
Response from Social Media Support on Jan 8, 2024
Hi Mark, Thank you for your rating on the Westgate Cocoa Beach Resort! We are glad to see your stay was excellent, and we invite you to visit us again in the future.Best Wishes,Social Media Support

10/10 Excellent

Brent, Brampton

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Oct 2023
Response from Social Media Support on Nov 27, 2023
Hi Brent, Thank you for your amazing feedback. It is words just like these that keep us going. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!Kind Regards, Social Media Support

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Social Media Support on Nov 15, 2023
Hi Frederick, Thank you for the kind rating. We’re so happy your visit at the Westgate Cocoa Beach Resort went well. We look forward to hosting you again!Best Wishes,Social Media Support

8/10 Good

Amanda Marie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great for little kids, short walk to the beach which was amazing! Surrounded by small shops, local fast food chains (again great for little kids), yet local eateries also near by for the adults. The only issues we had were the thinness of the walls- we could hear the couple next to us talking at night and a family with little kids running around. It took a bit for us to figure out the hot water, but we got there. This is a timeshare community, so it’s up to you if you want to listen to their pitch- they do pay you for your time, but it was supposed to be 60 mins and it was 105 (1 hr 45mins) which was hard with little kids sitting there. Overall great!
Stayed 4 nights in Oct 2023

6/10 Okay

Lisa

Travelled with family
Liked: Room comfort
Stayed 4 nights in Oct 2023
Response from Social Media Support on Oct 12, 2023
Hi Lisa, Thank you for your rating on the Westgate Cocoa Beach Resort. We do wish we could have been able to impress you during your stay. We hope that you enjoyed some aspects of your time with us, and we hope to welcome you back in the future for a vacation which exceeds your expectations.Best Wishes,Social Media Support

10/10 Excellent

Lauren

Liked: Cleanliness, property conditions & facilities
Great
Stayed 4 nights in Aug 2023
Response from Westgate Social Media Support on Sep 29, 2023
Hi Lauren!Thanks for visiting the Westgate Cocoa Beach Resort! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes,Social Media Support

10/10 Excellent

Ralph

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Westgate Customer Care on Sep 25, 2023
Hi Ralph, thank you for taking the time to visit us and rate your experience. We value you as our guest and hope to welcome you back to Westgate Resorts.Kind Regards

8/10 Good

Slavina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Update the key system- offer an app for keyless entry to the rooms
Stayed 3 nights in Sep 2023
Response from Westgate Customer Care on Sep 19, 2023
Hi Slavina, thank you for sharing your feedback. We are always looking into improving our incredible guest experience and we really appreciate any feedback given. We truly hope that we will get the chance to welcome you back again soon to Westgate Resorts.Kind Regards

10/10 Excellent

Carmen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Staff was wonderful. Property exposed to streets and front building is very noisy all day and night long. Anyone can walk onto property to access room, even though some of the parking (not ours) was semi-secure. Great bar, great people, older infrastructure.
Stayed 2 nights in Sep 2023
Response from Social Media Support on Sep 13, 2023
Hi Carmen, Thank you for your feedback about your experience at the Westgate Cocoa Beach! We are so glad to learn about your outstanding vacation at our resort. We look forward to welcoming you again for another amazing visit to Westgate Resorts!Best Wishes,Social Media Support

10/10 Excellent

Brian

Stayed 2 nights in Sep 2023
Response from Social Media Support on Oct 2, 2023
Good Afternoon Brian,We are so glad you had a 5-star experience at our resort. We hope to welcome you back in the future for another impressive stay! Best Regards,

10/10 Excellent

Jessica

Stayed 3 nights in Aug 2023
Response from Westgate Resorts on Aug 10, 2023
Jessica, We appreciate you taking the time to leave us a wonderful rating! It pleases us to know you enjoyed an excellent vacation at our property and we hope to welcome you back many times in the future. Kind regards,Social Media Support

8/10 Good

Nelson

Liked: Room comfort
OK
OK
Stayed 2 nights in Jul 2023
Response from Westgate Resorts on Aug 10, 2023
Nelson, Thank you for your feedback! We are so glad to learn that you had a great experience at our resort. We hope to welcome you back soon for another wonderful vacation. Kind regards,Social Media Support

6/10 Okay

Stephanie

Disliked: Property conditions & facilities
Be ready to be hounded about doing a meeting for a time share. We got a note on our door daily. The layout was not gteat if your in building one. Plenty of room in the place.
Stayed 4 nights in Jul 2023
Response from Social Media Support on Aug 3, 2023
Hi Stephanie, Thank you for the feedback on the Westgate Cocoa Beach Resort. We regret to learn that you did not fully enjoy your experience. It is our hope that you will allow us the honor of hosting a more excellent stay in the future.Best Wishes,Social Media Support

8/10 Good

Naomi

Travelled with family
Liked: Room comfort
Stayed 3 nights in Jul 2023
Response from Westgate Social Media Support on Jul 27, 2023
Hi Naomi!Thank you very much for your rating on the Westgate Cocoa Beach Resort. We are glad you had a terrific stay, and we invite you to visit us again soon. Best Wishes,Social Media Support

6/10 Okay

Kristina

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Cool waterpark ,lazy river, rooms clean, hotel hospitality was excellent.not vary on food available at on site bar, pool usually crowded,not much emtwrtainment in area.not.child saftt rooms.
Response from Social Media Support on Aug 11, 2023
Hi Kristina!Thank you for your valuable review of the Westgate Cocoa Beach Resort. Thank you for letting us know what we are excelling in and some areas that need work. The satisfaction of our guests is our top priority, and we appreciate your comments very much as it allows us to improve on our behalf. We hope you will stay with us again and allow us the opportunity to not just meet but exceed your expectations.Best Wishes, Social Media Support

10/10 Excellent

Johnathan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Social Media Support on Jul 20, 2023
Good Afternoon Jonathan,Thank you for choosing the Westgate Cocoa Beach Resort. We are thrilled that you had a 5-star experience & couldn't be happier that we were able to provide you with your dream vacation! We look forward to hosting you again very soon! Best Regards,

2/10 Terrible

Alex

Travelled with partner
Disliked: Cleanliness, amenities
Overall this was a terrible experience and I would not recommend anyone to come here on top of that was overcharged
Stayed 2 nights in Jul 2023
Response from Westgate Resorts on Jul 12, 2023
Alex, Thank you for taking the time to share your experience. Please accept our apologies for any issues you encountered during your stay. Please private message us on one of our social media channels so that we can look into this further, as your satisfaction is our top priority.Kind regards,Social Media Support

4/10 Poor

Egla

Stayed 9 nights in Jun 2023
Response from Westgate Resorts on Jul 12, 2023
Egla, Thank you for your rating. We do regret to see that you did not enjoy your visit. We hope to have the opportunity to welcome you for a more excellent experience soon.Kind regards,Social Media Support

8/10 Good

Carrie

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Westgate Resorts on Jul 12, 2023
Carrie, We couldn't be happier to hear that you had a positive experience at Westgate Cocoa Beach Resort. Your feedback has made our day!Kind regards,Social Media Support

10/10 Excellent

Danielle Marie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Second time at this resort and will be going next year as well, great fun safe clean place for the family
Stayed 4 nights in Jun 2023
Response from Social Media Support on Jun 13, 2023
Hi Danielle, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Cocoa Beach Resort in the future for another impressive stay! Best Wishes,

10/10 Excellent

Alicha

Travelled with family
Liked: Cleanliness, room comfort
Family Reunion
Perfect spot for a family with small children the property is geared towards children. We stay here each summer.
Stayed 3 nights in Jun 2023
Response from Westgate Resorts on Jun 13, 2023
Alicha, Thank you for choosing to stay with us. It's a pleasure hosting you and your family every summer. We hope to welcome you back many times in the near future.Kind regards,Social Media Support

6/10 Okay

Cory

Travelled with family
Liked: Cleanliness
Loved the short walk to the beach and the rentals that were on the beach. The shower glass was not caulked and sealed so it leaked water all over the floor. The beds weren’t real comfortable. There was no carpet in the room which was good since it is a beach resort, but a broom would have been nice to have in the room for sand clean up. You could hear every move the people made above us even when the toilet was flushed. Overall it was an ok place to stay.
Stayed 2 nights in May 2023
Response from Westgate Resorts on Jun 5, 2023
Cory, Thank you for taking the time to share your experience. We are delighted to learn you enjoyed our proximity to the beach. We truly appreciate you noting how your visit could have been improved and we hope to have a future opportunity to fully impress you.Kind regards,Social Media Support

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were told that there was a gym. There wasn't. The pool was closed for maintenance. They said that they emailed us - no one in our party received any communication. The food at the Tiki bar was terrible. We ordered nachos and the chips were extremely stale. We were told that beach chairs were included - they weren't. Begrudgingly the front desk allowed us to get 4 chairs for the 10 of us. We were told that there was a free shuttle van to the pier. They shut it down before dinnertime. We think it is because there were not a lot of people at the hotel. They also had listed some activities by the pool area. When we asked about it, the person told us that the activities weren't going to happen since there wasn't a lot of people staying there. So, no water ice for our group. I would NOT recommend staying here.
Stayed 1 night in May 2023
Response from Social Media Support on May 24, 2023
Good Morning Jennifer,Thank you for your review. We are disappointed to see that you may have had some concerns with your stay. We apologize for any inconvenience you may have encountered with your room amenities. We always look forward to providing the ultimate customer service experience. We hope to have the opportunity to better serve you in the future!Best Regards,

10/10 Excellent

Mary sheryll

Travelled with family
Liked: Cleanliness, room comfort
The place is great especially for kids.
Stayed 2 nights in May 2023
Response from Social Media Support on May 15, 2023
Good Morning Mary,We are delighted to see that you could fully enjoy your most recent stay with us. We thank you for the kind rating and look forward to your next visit!Best Regards,

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was exceptionally kind and helpful. Anything we needed was a call or text away. I had two little kids 18 months and 3 years old. Even though there was storms during our stay we able to grab some activities from the activity center to keep us busy in our room until they cleared and we were able to enjoy the pools and sun again!
Stayed 4 nights in Apr 2023
Response from Social Media Support on May 10, 2023
Hi Aaron, Thank you for your comments on the Westgate Cocoa Beach Resort! We are thrilled that you had a great stay with us; making memorable stay experiences with our valued guests is what we do best! We invite you to please stop in again next time you visit the Cocoa Beach area.Best Wishes,

10/10 Excellent

Sally

Stayed 3 nights in Apr 2023
Response from Westgate Social Media Support on May 18, 2023
Hi Sally! Thank you for your feedback about your experience at the Westgate Cocoa Beach Resort! We are so glad to learn about your outstanding vacation at our resort. We look forward to welcoming you again for another great visit to Westgate Resorts! Best Wishes,Social Media Support

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023
Response from Social Media Support on Apr 25, 2023
Good Morning Gary,Thank you very much for your rating and thank you for choosing the Westgate Cocoa Beach Resort. We can't wait to see you again!Best Regards,

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There are 2 nearby grocery stores which was nice. We didn’t use them but they have gas grills if you wanted to cook on the grill. Enjoyed the hot tub, pool, lazy River and beach. Staff were helpful. We ordered food and drinks from the pool bar which was very good. It would be nice to have housekeeping during our 8 day stay, but we made it work. Couldn’t get Netflix to work on the tv, it was also limited to 3 devices on WiFi at a time which was hard since there were 4 of us. We took the shuttle down to the Cocoa Beach pier which had some stores and we ate at a restaurant overlooking the beach and watched the surfers. We drove into Orlando which wasn’t too far. We had a great time.
Stayed 8 nights in Apr 2023
Response from Westgate Resorts on Apr 28, 2023
Elizabeth, We are truly grateful for your wonderful review. There's nothing more important to us than providing our guest with an exceptional experience and it brings us great joy knowing you enjoyed our convenient location, brilliant resort amenities, and our exceptional staff. It would be a pleasure to welcome you back again real soon. Kind regards,Social Media Support

10/10 Excellent

Richard, Niles

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our second year at Westgate. It’s so great for our family w 3 kids. The beach was so windy but the pool and lazy river were great!
Stayed 3 nights in Apr 2023
Response from Westgate Resorts on Apr 25, 2023
Kathleen,We are truly delighted to welcome you and your family for a second year in a row. We can't wait to welcome you again for another amazing experience.Kind regards,Social Media Support

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Westgate Customer Care on May 3, 2023
Hi Kelly, thanks for sharing your score. We look forward to welcoming you back to Westgate Resorts.Kind Regards

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Mar 2023
Response from Westgate Social Media Support on Apr 6, 2023
Hi Steve!Thank you for taking the time to give us an exceptional rating on the Westgate Cocoa Beach Resort. We look forward to your next visit very soon!Best Wishes,Social Media Support

6/10 Okay

Donald

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Overall it was ok but compared to other westgate properties I’ve stayed at, it was subpar. For example, the wifi was terrible which made it very frustrating to use for a party of 6 visiting from out of the country. As well, the dishwasher should have been upgraded with the renovations. I also recommend installing hooks both in the from entrance and all the washrooms.
Stayed 3 nights in Mar 2023
Response from Westgate Social Media Support on Mar 23, 2023
Hi Donald!Thank you for your valuable review of the Westgate Cocoa Beach Resort. Thank you for letting us know what we are excelling in and some areas that need work. The satisfaction of our guests is our top priority, and we appreciate your comments very much as it allows us to improve on our behalf. We hope you will stay with us again and allow us the opportunity to not just meet but exceed your expectations.Best Wishes, Social Media Support

10/10 Excellent

Kristina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved this property. Perfect for a get away with young kids. Friendly staff and very clean. I wasn’t aware at the time but if you want your room cleaned or restocked during your stay you need to request that. Not an issue for us and we plan on returning.
Stayed 6 nights in Mar 2023
Response from Westgate Social Media Support on Mar 23, 2023
Hi Kristina!Thank you so much for taking the time to share your experience at the Westgate Cocoa Beach Resort. We take pride in knowing our guests are happy with their stay. We hope to see you soon again for your next dream vacation!Best Wishes,Social Media Support

8/10 Good

Vivian Diane

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was very clean. Wish I had windows in my bedroom and not up against Atlantic ave.
Stayed 4 nights in Mar 2023
Response from Westgate Social Media Support on Mar 15, 2023
Hi Vivian! Thank you for taking the time to give us an awesome rating on the Westgate Cocoa Beach Resort. We look forward to your next visit very soon!Kind Regards,Social Media Support