Dinner served, local cuisine
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Reviews of Manchester Marriott Hotel Piccadilly

4 out of 5
Manchester Marriott Hotel Piccadilly
London Road, Manchester, England

Reviews

7.8

Good

Rating 10 - Excellent. 442 out of 1106 reviews" "
Rating 8 - Good. 312 out of 1106 reviews" "
Rating 6 - Okay. 164 out of 1106 reviews" "
Rating 4 - Poor. 105 out of 1106 reviews" "
Rating 2 - Terrible. 83 out of 1106 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Arfan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic refurbishment! Great friendly service! Excellent breakfast options, above all very spacious and roomy accommodation ! Totally will stay here whenever I visit Manchester!
Stayed 1 night in Apr 2024
Response from Emily on Apr 12, 2024
Dear Arfan,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emily on Apr 12, 2024
Dear Tyler,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Richard, Chester

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were quite shocked at the state of the room we were put in! It was only for a one night stay but the carpet had what looked like blood stains on it. The mattress on the bed was absolutely worn out! It sagged into the middle and was terribly uncomfortable. The room was dated to say the least and most certainly Did not reflect on the photos that are on the website. I suggest that Expedia take a good look at the hotel because what they have shown on their pictures does not reflect the low standards of the rooms of this hotel. It would be interesting to hear a reply from Expedia but I’m not expecting one.
Stayed 1 night in Apr 2024
Response from Emily on Apr 8, 2024
Dear Richard,I am writing to you with genuine concern and regret regarding your recent stay at our hotel. Your feedback is invaluable to us, and I would like to express our sincerest apologies for any inconveniences you may have experienced during your visit. We have carefully reviewed your comments, especially your mention of our ongoing renovations, and we want to assure you that your concerns have not gone unnoticed. We understand that your expectations were not met, and for that, we sincerely apologize. Please accept our assurance that we take your feedback seriously and are actively working to address the issues raised. The renovation process is aimed at enhancing the overall guest experience, and we regret any inconvenience it may have caused during your stay. Once again, we apologize for any inconvenience you may have experienced, and we genuinely hope to have the opportunity to welcome you back in the future to showcase the positive changes we are making. Thank you for bringing this matter to our attention.

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were lovely and the room was a great size. The bathroom and products were amazing. The breakfast was lovely too. The only criticism was how hard it was to find as the postcode puts you in at the main road, not at the back for the car park, so it took my husband’s previous experience as a truck driver to work out how to get in. The car park is also not clear as there are two black gates. It was also very expensive.
Stayed 2 nights in Apr 2024
Response from Emily on Apr 5, 2024
Dear Yvette,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

2/10 Terrible

Aliesha

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
D
Stayed 1 night in Mar 2024
Response from Emily on Apr 4, 2024
Dear Aliesha,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Dippz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Emily on Apr 3, 2024
Dear Dippz,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dippz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely time and staff very welcoming
Stayed 1 night in Mar 2024
Response from Emily on Apr 3, 2024
Dear Dippz,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

6/10 Okay

John

Travelled with partner
The property was in the middle of re-modelling and the room smell like someone had smoked a cigar in it. The staff was nice specially the breakfast staff. The room is very spacious and comfortable overall it's an average experience and plenty more room for improvements.
Stayed 1 night in Mar 2024
Response from Emily on Apr 6, 2024
Dear John,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was lovely but the aircon didn’t work….it kept blowing cold air despite turning the heat up. Only one lift was working and had to wait for one that could get in and use
Stayed 1 night in Mar 2024
Response from Emily on Apr 3, 2024
Dear Andrew,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

4/10 Poor

Alero

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Emily on Apr 3, 2024
Dear Alero,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 Excellent

Deran

Liked: Cleanliness, staff & service, property conditions & facilities
Need someone to Ring me
Stayed 2 nights in Mar 2024
Response from Emily on Mar 29, 2024
Dear Deran,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 Excellent

Reece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emily on Mar 20, 2024
Dear Reece,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

8/10 Good

ANDREW

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Emily on Mar 19, 2024
Dear Andrew,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Mar 2024
Response from Emily on Mar 14, 2024
Dear Max,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

gosia

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice to stay at your hotel
Stayed 1 night in Mar 2024
Response from Emily on Mar 12, 2024
Dear Gosia,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 Excellent

Molly

Stayed 2 nights in Mar 2024
Response from Emily on Mar 30, 2024
Dear Molly,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Lovely room and great location. However not made clear pre booking that property is under massive renovation which meant lots of areas closed off including restarant/Bar and gym and temporary var restarant/dining put in a conference suite. We were told at check in that breakfast would be from 6.30 to 9, however not made clear they wanted us out by 9am to start maintenance. Quite a few people caught out on this. Make this clear in your advertising of rooms or you will nust get complaints. Staff were very friendly.
Stayed 1 night in Mar 2024
Response from Emily on Mar 7, 2024
Dear Kevin,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

8/10 Good

Ewen

Travelled with partner
Liked: Cleanliness, staff & service
Hotel is currently going through renovation. The dining area is not great and the hotel is clad in scaffolding. The evening meal was bluntly awful. Reception staff were great.
Stayed 1 night in Mar 2024
Response from Emily on Mar 5, 2024
Dear Ewen,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 Good

Adele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay staff very friendly
Stayed 1 night in Mar 2024
Response from Emily on Mar 5, 2024
Dear Adele,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

4/10 Poor

Simon, Sandbach

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Booked a junior suite for the night. As I booked though Expedia, there was no warning that we would be staying in a building site. 8am Saturday morning we was woken by scaffolders that were drilling into the bedroom wall and erecting scaffold. Sadly not just the extreme noise and vibrations from the drill was the issue, the scaffolders shouting obscenities to each other (they must of been warning ear plugs) were constantly trying to look into the bedroom window through the reflective glass, so were pressing their heads on the window. Not what I expect when my wife and I were getting dressed. I have photos and videos of this. Complained on checkout, and they said they “couldn’t do anything” and receptionist offered a coffee as compensation.. no thanks. We have stayed there several times before it changed hands, but we will be avoiding this hotel going forward. Breakfast is similar to Little Chef quality, and is a temporary setup due to building works. Don’t get your hopes up for a breakfast that matches the cost of the stay. You only get one flat pillow each, and there was no spare pillows anywhere in the room. Room was freezing when we arrived, but they had handily dumped an electric radiator for use in the middle of the room.
Stayed 1 night in Mar 2024
Response from Emily on Mar 5, 2024
Dear Simon,I am writing to you with genuine concern and regret regarding your recent stay at our hotel. Your feedback is invaluable to us, and I would like to express our sincerest apologies for any inconveniences you may have experienced during your visit. We have carefully reviewed your comments, and we want to assure you that your concerns have not gone unnoticed. We understand that your expectations were not met, and for that, we sincerely apologize. Please accept our assurance that we take your feedback seriously and are actively working to address the issues raised, and we regret any inconvenience it may have caused during your stay. Once again, we apologize for any inconvenience you may have experienced, and we genuinely hope to have the opportunity to welcome you back in the future to showcase the positive changes we are making. Thank you for bringing this matter to our attention.

8/10 Good

Beverley

Stayed 1 night in Feb 2024
Response from Emily on Mar 20, 2024
Dear Beverley,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Hariram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very good. Our room was very large and the breakfast was delicious. We ordered dinner from the hotel for one night and it was also delicious, but a little pricey. The fire alarm did go off in the middle of the night, but we spoke with the hotel and they were very nice about it. Overall, an amazing hotel with excellent amenities, and the metro link and bus stop are very close by. Great hotel if you are coming from manchester airport.
Stayed 3 nights in Feb 2024
Response from Emily on Feb 20, 2024
Dear Hariram,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to find, very close to the station. Friendly Staff to welcome you.
Stayed 1 night in Feb 2024
Response from Emily on Feb 20, 2024
Dear Alex,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Harry

Stayed 1 night in Feb 2024
Response from Emily on Mar 21, 2024
Dear Harry,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were amazing but due to building work going on struggled to park my car
Stayed 1 night in Feb 2024
Response from Emily on Feb 14, 2024
Dear Julie,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. I apologise for the inconvenience with the car park, I hope we can invite you back soon to experience our finished works! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Amar

Good
Stayed 1 night in Jan 2024
Response from Emily on Feb 11, 2024
Dear Amar,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

2/10 Terrible

Balbinder, Sully, Penarth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Emily on Jan 30, 2024
Dear Balbinder,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

6/10 Okay

Anne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unaware of hotel being refurbished to meet Marriott branding until arrival. Scaffolding on top 3 floors with workmen on site from 8-5. Rooms badly need updating, bar and restaurant now located in a function room. No mention on either Expedia or Marriott apps re refurbishment unless you trawl through the reviews, would not have booked hotel if we had known this!
Stayed 1 night in Jan 2024
Response from Emily on Jan 27, 2024
Dear Anne,I am writing to you with genuine concern and regret regarding your recent stay at our hotel. Your feedback is invaluable to us, and I would like to express our sincerest apologies for any inconveniences you may have experienced during your visit. We have carefully reviewed your comments, and we want to assure you that your concerns have not gone unnoticed. We understand that your expectations were not met, and for that, we sincerely apologize. Please accept our assurance that we take your feedback seriously and are actively working to address the issues raised, and we regret any inconvenience it may have caused during your stay. Once again, we apologize for any inconvenience you may have experienced, and we genuinely hope to have the opportunity to welcome you back in the future to showcase the positive changes we are making. Thank you for bringing this matter to our attention.

4/10 Poor

Emilio

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gaurav on Jan 21, 2024
Dear Emilio,Thank you for taking the time to provide us with your feedback. We appreciate your honesty, and we're sorry to see that you rated us a 4 out of 10.Our goal is always to provide a 10 out of 10 experience for our guests, and we regret that we fell short of your expectations during your stay. We value your input, and if there are specific areas where you think we can improve or if there's anything you'd like to share, please feel free to let us know. Your suggestions are crucial to our continuous efforts to enhance our services.Thank you for choosing Manchester Piccadilly Hotel, and we look forward to the possibility of hosting you again.Best regards,Gaurav RajpalFront Office Manager

6/10 Okay

Peter

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel is being renovated, unfortunately this was never mentioned
Stayed 2 nights in Jan 2024
Response from Gaurav on Jan 21, 2024
Dear Peter,Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused by not receiving the renovation notification.Upon checking our records, it appears that we sent a message on 14th December at 12:03 regarding the ongoing renovations. However, we understand that you did not receive it. We have identified that the message is still present in the Expedia messaging system.We sincerely apologize for any oversight on our part, and we will address this with our reservation team to ensure better communication in the future.We hope, aside from the renovations, you enjoyed every other aspect of your stay. We value your feedback, and we look forward to the opportunity to welcome you back in the future once the renovation is complete.If you have any further concerns or if there's anything else we can assist you with, please feel free to let us know.Best regards,Gaurav RajpalFront Office Manager

8/10 Good

Mark

Stayed 1 night in Jan 2024
Response from Emily on Jan 9, 2024
Dear Mark,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

6/10 Okay

Jesse

Liked: Cleanliness, room comfort
We had some troubles early as there is a no refunds policy and any adjustments require a full Rebooking this includes adding a day to our stay. These were out of our control and hotel was almost impossible To contact during this process as no one was taking calls or answering emails and could only be done via virtual agent. Hotel was also being renovated at the time which meant we did not have access to facilities that we were booking this for. Standard cooked breakfast, room finishings were ok, shower was really good and located next to Piccadilly station that was really handy. So we had an indifferent stay but probably wouldn’t book their services again due to almost nonexistent communication.
Stayed 2 nights in Dec 2023
Response from Emily on Jan 8, 2024
Dear Jesse,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 Excellent

Taveesak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Emily on Jan 8, 2024
Dear Taveesak,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

6/10 Okay

Sam

Travelled with family
Liked: Room comfort
I will stay again in my future visit
I was told that this hotel will be rename as Marriott soon .
Stayed 1 night in Jan 2024
Response from Emily on Jan 8, 2024
Dear Sam,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 Excellent

Ellouise X

Stayed 1 night in Dec 2023
Response from Emily on Jan 7, 2024
Dear Ellouise,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,
Stayed 1 night in Dec 2023
Response from Emily on Jan 7, 2024
Dear Simon,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

6/10 Okay

Adam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great. Too many drunk people in the halls at all hours of the night.
Stayed 1 night in Dec 2023
Response from Emily on Jan 7, 2024
Dear Adam,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 Excellent

Abbie

Stayed 1 night in Dec 2023
Response from Emily on Jan 7, 2024
Dear Abbie,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 Excellent

Nick

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily on Jan 7, 2024
Dear Nick,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely hotel. The room and bathroom are big enough and the staff are nice. It locates near the train station but far away from the bar street, so I free comfortable to rest here.
Stayed 1 night in Dec 2023
Response from Emily on Jan 7, 2024
Dear Crystal,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emily on Jan 7, 2024
Dear Steve,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 Good

Dobsen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with an allocated parking area
Stayed 1 night in Dec 2023
Response from Emily on Dec 29, 2023
Dear Dobsen,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

2/10 Terrible

Patricia

Stayed 1 night in Sep 2023
Response from Emily on Dec 29, 2023
Dear Patricia,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall service and room was very well maintained and at a good standard. The only downside was work being done on the property that woke me up early unexpectedly
Stayed 1 night in Dec 2023
Response from Emily on Dec 29, 2023
Dear Christopher,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

8/10 Good

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to metrolink
Stayed 2 nights in Dec 2023
Response from Emily on Dec 29, 2023
Dear Nelson,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Room in a Good Location.
Hotel staff were very friendly, the room was exceptional (with panoramic views), and breakfast buffet had loads of choice, for a reasonable price. Refurbishments going on in the hotel did not disturb a pleasant stay.
Stayed 1 night in Dec 2023
Response from Emily on Dec 29, 2023
Dear Stephen,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 Excellent

Harrison

Stayed 1 night in Dec 2023
Response from Emily on Dec 29, 2023
Dear Harrison,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ian

Stayed 1 night in Dec 2023
Response from Emily on Dec 29, 2023
Dear Ian,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Emily on Dec 29, 2023
Dear Guest,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 Good

Peng Y

Business traveller
Liked: Staff & service
Convenient location, helpful staff and friendly people in this town.
Stayed 1 night in Sep 2023
Response from Emily on Dec 29, 2023
Dear Peng,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!