Exterior

Reviews of Residence Inn by Marriott Southern Pines/Pinehurst NC

3 out of 5
Residence Inn by Marriott Southern Pines/Pinehurst NC
105 Brucewood Rd, Southern Pines, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 136 out of 215 reviews" "
Rating 8 - Good. 48 out of 215 reviews" "
Rating 6 - Okay. 16 out of 215 reviews" "
Rating 4 - Poor. 9 out of 215 reviews" "
Rating 2 - Terrible. 6 out of 215 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice two bedroom
Stayed 3 nights in Mar 2024

10/10 Excellent

bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Lara Kim, Greensboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at.
Stayed 1 night in Feb 2024

10/10 Excellent

Adamm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd time staying at this property as our son lives in Southern Pines. Great place!
Stayed 1 night in Feb 2024

8/10 Good

Joseph

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

vic

Stayed 1 night in Dec 2023

10/10 Excellent

Johna Michelle

Stayed 2 nights in Dec 2023

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, great bed
very nice stay, quiet; very comfy bed. Had an issue with an overcharge at ck out, but properly resolved. very nice staff. breakfast ok, not real varied after 3 days.
Stayed 3 nights in Dec 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Liz

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. One of the best I have stayed in, in the Southern Pines/Pinehurst area.
Stayed 1 night in Nov 2023

2/10 Terrible

Charlie

Stayed 1 night in Nov 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Nikki

Disliked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Teddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and room was very nice.
Stayed 2 nights in Aug 2023
Response from Ronnie B, AGM on Sep 13, 2023
Dear Teddy, On behalf of the entire hotel team, I want to thank you for sharing your feedback about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ronnie B, AGM on Jul 28, 2023
Dear Jeff,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Zachary

Stayed 1 night in Jun 2023
Response from Ronnie B, AGM on Jul 28, 2023
Dear Zachary,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Roar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Ronnie B, AGM on Jul 28, 2023
Dear Roar,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Julie

Stayed 1 night in Jun 2023
Response from Ronnie B, AGM on Jul 28, 2023
Dear Julie,On behalf of the entire hotel team, I want to thank you for sharing your feedback about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Victor

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Judith

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The appliances were loud during the night also loud up above us and mornings in hallway. A lot of noise later after 10:30 pm.
Stayed 2 nights in May 2023

10/10 Excellent

Brandi

Travelled with family
Liked: Staff & service, property conditions & facilities
Great service and beautiful hotel!
Stayed 1 night in Apr 2023

10/10 Excellent

cheryl

Stayed 1 night in Apr 2023

10/10 Excellent

Michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Outdoor fire pit area great for relaxing.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient drive to either pinehurst or southern pines. Large bit dated rooms.
Stayed 2 nights in Mar 2023

10/10 Excellent

Robert

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was kept in good condition, though it is obviously not a brand new property. The staff were all friendly and cordial, and they were happy to accommodate our requests within their ability to do so, (early check-in, late check-out). There is a small shopping plaza directly across the street as well as other stores and restaurants within just a few minutes' drive, in any direction. A very pleasant place to stay.
Stayed 2 nights in Feb 2023

10/10 Excellent

JULIE A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect unit and outstanding customer service
Stayed 1 night in Feb 2023

10/10 Excellent

Diana

Stayed 1 night in Feb 2023

8/10 Good

Zhi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Emily, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Jan 2023

10/10 Excellent

kristi

Stayed 1 night in Dec 2022

10/10 Excellent

Oscar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, great gym, great breakfast and breakfast area. great room and everything very clean.
Stayed 1 night in Oct 2022

2/10 Terrible

karina

Stayed 11 nights in Sep 2022

10/10 Excellent

Mohd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

4/10 Poor

Preston

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bath fan didn't work. Switch for sink light but no light. Toaster didn't work. No extra blankets.
Stayed 2 nights in Jul 2022
Response from Megan Baker on Aug 26, 2022
Preston,I am sorry to hear about the issues you listed not working. We have taken the necessary tools and fixed them. Thank you for giving us your feedback to help us stay on task to provide the excellent service we strive to deliver. Sincerely, Residence Inn of Southern Pines

4/10 Poor

shelby

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel wasn’t what it should gave been. Construction everywhere, “Free” breakfast was a bust, pool times were not what they were supposed to be. The room silverware/dishes/etc., were dirty. One of the phones in the suite didn’t work. One TV in N the bedroom kept peeling itself down, they had no idea how to fix it. Wouldn’t stay here again
Stayed 1 night in Jul 2022
Response from Megan Baker on Jul 20, 2022
Shleby, thank you for sharing the experience of your stay. I have addressed the issues and I take these very serious. I hope that if your travels bring you back to the area we can show you this is not typical of this property and was an isolated incident. Thank you again and I do apologize you experienced the items listed above.

10/10 Excellent

Joy, WESTFORD

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was great. Beautiful pool. Very nice staff.
Stayed 1 night in Jun 2022
Response from Bobbie Rollins on Jun 24, 2022
Thank you for your comments

10/10 Excellent

Byeong Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Bobbie Rollins on Jun 2, 2022
Thank you for sharing that you enjoyed your stay!

2/10 Terrible

Hala

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Staff at check-in were friendly and nice. That’s the only positive comment I can make. Everything else was awful. I booked a studio with a king bed. They “upgraded” me to a suite. The kitchen smelled like rotten onions, the bed was only a queen, the bedroom tv didn’t work, the air conditioning sounded like dump trucks crashing into each other every time it kicked on, and the bathroom was dirty and falling apart.
Stayed 1 night in May 2022
Response from Bobbie Rollins on Jun 24, 2022
Hala, We are sorry that we did not have a renovated room to give you during your stay. However the room you were in is currently getting remodeled. I hope that you will come back and enjoy the changes.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Bobbie Rollins on Feb 15, 2022
Thank you for taking the time to review our hotel. I am so glad that you enjoyed your stay and we look forward to seeing you the next time you are in Pinehurst.

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Bobbie Rollins on Dec 24, 2021
Charles, Thank you for the review and we look forward to seeing you on your next visit.

8/10 Good

Will

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious
Stayed 3 nights in Oct 2021
Response from Bobbie Rollins on Nov 8, 2021
Thank you so much for the review. We look forward to seeing you the next time that you are in town.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Very convenient. Very friendly.
Stayed 2 nights in Oct 2021
Response from Bobbie Rollins on Oct 15, 2021
William, Thank you so much for the wonderful review. We look forward to seeing you next time you are in the area.

10/10 Excellent

Marlin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was very nice
Stayed 3 nights in Sep 2021
Response from Bobbie Rollins on Oct 4, 2021
Thank you so much for staying with us. Thank you for the kind words and we look forward to seeing you the next time that you are in the area.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
golf trip overnight
great room and nice firepit outside for end of day libation
Stayed 1 night in Sep 2021
Response from Bobbie Rollins on Sep 29, 2021
Thank you so much for staying with us. I am so glad to hear that you enjoyed your stay. We look forward to seeing you next time you are in Pinehurst.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t have been any easier.
Stayed 1 night in Aug 2021
Response from Bobbie Rollins on Aug 24, 2021
Tom, I am so glad to hear that you enjoyed your stay. We look forward to seeing you on your next trip.

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
I stayed at this hotel on my way to Florida and on my way back. The first time the room smelled like mildew. The second time like a wet dog. Both times I had a difficult time sleeping because the bed was uncomfortable and didn’t provide much support for my back. The air conditioner was very loud, sounded like a freight train. I asked the girl at the desk to help me change my room to a king bed. Even though there were rooms available and I was willing to pay extra, she told me it wasn’t possible because of way the hotel was originally booked. I noticed dirty hand marks on the bathroom door, looked like it hadn’t been cleaned in months. There were also issues with the handicapped room. The shower curtain and water barrier were not properly placed therefore allowing water to leak on the floor causing a slip hazard. The breakfast was disgusting. I still have a picture in my head of rooms that are old, smelly, not cleaned properly and not maintained.
Stayed 1 night in Jul 2021
Response from Bobbie Rollins on Jul 21, 2021
William, Thank you for sharing your concerns about your recent stay. I will be addressing all of your concerns. We are scheduled to go through a renovation at the end of the year that should take care of anything I am unable to address immediately. I hope that you will stay with us next year to see all of the improvements that we have made.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We love the Residence Inn in Pinehurst. Prefer to stay here everytime we visit. They have everything we need, even more so then the resorts on site. Having said that, the rooms are getting a little dated, or more importantly have a mildew smell to them. Also, the bathroom floor tile grout has mold growing all in it. Rooms are a little damp and smelly
Stayed 6 nights in Jun 2021
Response from Bobbie Rollins on Jul 13, 2021
Thank you for your kind words. We have a renovation scheduled at the end of the year and are looking forward to making updates. I hope you will come back to see all that we have done.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021
Response from Bobbie Rollins on Jul 28, 2021
Thank you for the 5 out of 5 review.