Standard Room, 2 Queen Beds, Non Smoking
Check availability

Reviews of Comfort Inn & Suites Plainville-Foxboro

2.5 out of 5
Comfort Inn & Suites Plainville-Foxboro
164 Washington St, Plainville, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 489 out of 1001 reviews" "
Rating 8 - Good. 347 out of 1001 reviews" "
Rating 6 - Okay. 91 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Linda

Travelled with partner
Disliked: Amenities, property conditions & facilities
Check went well, staff was very polite and helpful. While we were leaving for dinner, we noticed about 25 families were getting handed prepackaged meals on an organized manner. During nite we had 2 fire alarm incidents one at midnight and one at 430am. While checking out. We were told this has been an ongoing problem as some of the long term residents were washing clothes wct in their rooms.
Stayed 1 night in Sep 2023

10/10 Excellent

ioannis

Stayed 1 night in Sep 2023

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in was great. Comfortable clean room. Our bathroom sink leaked but the desk clerk (Ethan I believe) was quick to help us with a bucket until he could get a repairman.
Stayed 1 night in Sep 2023
Response from General Manager, Mohsin G on Sep 15, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good, need to redo AC
Overall the hotel is decent, clean, good breakfast, good rooms. It's not especially convenient to Boston and it's not close to much, backs up to a trailer park. The main reason that I didn't give this 5 stars was they have the AC governed so it won't get cold in the room and the fan would not stay on. I slept terrible.
Stayed 2 nights in Sep 2023
Response from General Manager, Mohsin G on Sep 15, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback.

2/10 Terrible

John-Antonio

Stayed 1 night in Sep 2023

10/10 Excellent

Chad

Stayed 3 nights in May 2023
Response from General Manager, Mohsin G on Sep 15, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback.

8/10 Good

rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer great, clean! Wish breakfast had eggs, bacon, was limited
Stayed 2 nights in Sep 2023
Response from General Manager, Mohsin G on Sep 9, 2023
Thank you so much for staying with us and for the great review!

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very comfortable all around. Nice breakfast in the morning. Good rate.
Stayed 1 night in Sep 2023
Response from General Manager, Mohsin G on Sep 7, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback.

6/10 Okay

Rui Ying

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
bathtub doesn't have any curtain so when you shower, all the water splashes into the floor. It is a falling hazard. The tub didn't look clean to do bathtub. So, have to do shower.
Stayed 1 night in Sep 2023
Response from General Manager, Mohsin G on Sep 7, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Haider

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and great cleanliness
Stayed 3 nights in Aug 2023
Response from General Manager, Mohsin G on Sep 7, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback

10/10 Excellent

Grace

Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Sep 7, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback

2/10 Terrible

Braden

Business traveller
Liked: Staff & service, room comfort
The fire alarm went off at midnight for the second time that day
Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Sep 7, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma .

10/10 Excellent

VERNON, South Portland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The folks working the front desk were professional, helpful and enthusiastic in providing service. We were very happy with our stay.
Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Sep 9, 2023
Thank you so much for staying with us and for the great review! It was our pleasure to have you as our guest. I am glad to hear that we satisfied all of your requests. We look forward to welcoming you back in the future!

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast/lounge area was very inviting. Although there have been a lot of updating the bathtub and shower updates seem lacking, making it seem unclean and I didn't feel safe in the shower because the grab handle was not in a covenient location.
Stayed 2 nights in Aug 2023
Response from General Manager, Mohsin G on Sep 7, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback

8/10 Good

Vincent

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Aug 27, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback.

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
All employees were extremely helpful and friendly
Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Aug 25, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback.

8/10 Good

Debra

Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Aug 27, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback.

6/10 Okay

Marcel

Travelled with family
Disliked: Staff & service, property conditions & facilities
Poor service. Made 3 calls to get TV working. They dont clean your room/bathroom at all unless you ask. Virtually no housekeeping services unless you ask. Seems like it's run by total amateurs.
Stayed 4 nights in Aug 2023
Response from General Manager, Mohsin G on Aug 25, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service
The staff was fabulous -- warm and helpful, rooms and corridors clean and the breakfast was really much more than expected. Fresh fruit, hot eggs, great assortment of breads and muffins :) My only 2 issues were there was only decaf coffee pods available for the rooms, and the elevator AC was wonky so the elevator was hot. But the smiles at the front desk more than made up for it. We'll be back!
Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Aug 25, 2023
Thanks so much for staying at Comfort Inn & Suites Plainville and for the feedback. We are glad to read you were satisfied with everything we offer and that you received an excellent service from our staff. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
It is a reasonable facility for the price, a large lobby/breakfast area is a plus.
Stayed 2 nights in Aug 2023
Response from General Manager, Mohsin G on Aug 25, 2023
Dear Traveler, Thank you for taking the time to review our property. I am happy to hear that you enjoyed your stay with us and that you enjoyed our complimentary breakfast. We look forward to seeing you again during your future travels.

8/10 Good

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a quick over night stay.
Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Aug 25, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback.

10/10 Excellent

Lori-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious. The bed and pillows so comfortable. The breakfast was wonderful. The staff were so friendly and accomodating. Very clean. This is my go to hotel for sure. Thank you.
Stayed 2 nights in Aug 2023
Response from General Manager, Mohsin G on Aug 23, 2023
Thank you so much for staying with us and for the great review! It was our pleasure to have you as our guest. I am glad to hear that we satisfied all of your requests. We look forward to welcoming you back in the future!

4/10 Poor

feng

Travelled with family
Disliked: Cleanliness, property conditions & facilities
the room was dirty. We found a bill under the sheet and two bags under the bed. The tub was in a bad condition, need to change. The air conditioner was soooo noising.
Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Aug 23, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Keri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Comfortable beds, extremely clean, huge rooms. Plenty of room for my husband, myself, and our teenage daughter without feeling crowded.
Stayed 2 nights in Aug 2023
Response from General Manager, Mohsin G on Aug 23, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback.

2/10 Terrible

Damian

Disliked: Cleanliness, staff & service, property conditions & facilities
Didnt get room we booked, the staff made stupid excuses as to why they didnt have our room for us. We booked in advance and still there was issue. Horrible experience
Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Sep 7, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was especially nice and courteous
Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Aug 23, 2023
Thanks so much for staying at Comfort Inn & Suites Plainville and for the feedback. We are glad to read you were satisfied with everything we offer and that you received an excellent service from our staff. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind owners! Awesome breakfast!
Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Aug 20, 2023
Thank you for taking the time to submit a review based on your recent stay with the Comfort Inn & Suites Planville, ma

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent, which made my check-in and check-out quick and efficient. The room was spotless and the bed comfortable. I wish there were more eateries around. The building is very close to a major thoroughfare, making it a bit noisy.
Response from General Manager, Mohsin G on Aug 20, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean and nice. The bed was sooo comfortable. Staff was very polite and friendly. I will definitely stay there again when i am in the area!
Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Aug 20, 2023
Thanks so much for staying at Comfort Inn & Suites Plainville and for the feedback. We are glad to read you were satisfied with everything we offer and that you received an excellent service from our staff. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.

8/10 Good

Huynh, Chestermere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like : friendly staff Unlike: floor/carpet looks dirty.
Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Aug 19, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback.

4/10 Poor

Gerd-Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
One of the ones better not to come back
Service was not given in spite of management's promises. Breakfast bad. Extremely slow internet, login after every break needed. Aircon extremely loud, cannot be run during night time. Floor very dirty.
Stayed 2 nights in Aug 2023
Response from General Manager, Mohsin G on Aug 15, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Bupe

Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Sep 7, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from General Manager, Mohsin G on Aug 15, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback.

2/10 Terrible

Fred

Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Aug 15, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

meriem

Stayed 5 nights in Aug 2023
Response from General Manager, Mohsin G on Sep 7, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback.

10/10 Excellent

Mary

Travelled with family
Liked: Amenities
Very friendly staff.
Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Aug 19, 2023
Thank you for taking the time to submit a review based on your recent stay with the Comfort Inn & Suites Planville, ma

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. It was a very nice stay.
Stayed 4 nights in Aug 2023
Response from General Manager, Mohsin G on Aug 13, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback. We are delighted to read you received excellent service from our staff and that you had an enjoyable stay here.

8/10 Good

JAGPREET

Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Sep 7, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback.

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Sep 7, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback.

4/10 Poor

Laura

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Aug 9, 2023
Thank you for taking the time to submit a review based on your recent stay with the Comfort Inn & Suites Planville, ma.

4/10 Poor

Mallory

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Aug 9, 2023
Thank you for taking the time to submit a review based on your recent stay with the Comfort Inn & Suites Planville, ma.

8/10 Good

Katie

Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Aug 25, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback.

6/10 Okay

Megan

Stayed 1 night in Aug 2023
Response from General Manager, Mohsin G on Aug 23, 2023
Thanks so much for staying at Comfort Inn & Suites Plainville and for the feedback.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Good value
Stayed 2 nights in Jul 2023
Response from General Manager, Mohsin Ganchi on Aug 2, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback.

4/10 Poor

Alisha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
All the Boston hotels were sold out due to flight cancellations and local concerts. Expedia showed this was the only hotel within a hour of Boston so we booked it. Super bad impression when the hotel staff look like they just got out of bed and the elevator going to our room looked like it was never moped. I almost turned around to leave hotel but it was super late so we went to room and carpets were gross. If it was not 11:30 my kids and I would have left and booked another hotel towards providence.
Stayed 1 night in Jul 2023
Response from General Manager, Mohsin Ganchi on Aug 2, 2023
Thank you for your visit to our hotel and for your review. We are committed to offering all our guests an exceptional stay, and we apologize that we did not do so for your visit. Making each and every guest feel appreciated and valued is our number one priority and your candid comments have pinpointed the areas in which we can and will improve. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future stay.

6/10 Okay

Alexa, Lynbrook

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel is ok for 1 night stay. I stayed for 3 nights and I had a leak in my bathroom ceiling, reported it, some one came but not fixed. The maintenance goy only told us that the peraon above was checki g out and the problem should not persist but some one cehckes in Saturday and the issue continued. Pillows are a bit uncomfortable. The lobby was very hot and no air on the hallways and very hot elevator. Reakfaat was ok, coffee not so good. Glad there was a Starbucks near bye. There is a casino very near if u are i to playing.
Stayed 3 nights in Jul 2023
Response from General Manager, Mohsin Ganchi on Aug 2, 2023
Thank you for your visit to our hotel and for your review. We are committed to offering all our guests an exceptional stay, and we apologize that we did not do so for your visit. Making each and every guest feel appreciated and valued is our number one priority and your candid comments have pinpointed the areas in which we can and will improve. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future stay.

10/10 Excellent

Sarah

Stayed 1 night in Jul 2023
Response from General Manager, Mohsin G on Aug 19, 2023
Dear Traveler, Thank you for taking the time to review our property.

6/10 Okay

Erik

Travelled with family, Business traveller
Liked: Amenities
Staff was very prompt with needs, and check in was very simple. Although the hotel was recently updated, there were some areas that were showing signs of wear and uncleanliness. The phone in my room did not work. Not many UBS ports and bathtub was worn badly. The price was very fair Howe for the stay as a whole.
Stayed 2 nights in Jul 2023
Response from General Manager, Mohsin Ganchi on Aug 2, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the feedback.

6/10 Okay

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from General Manager, Mohsin Ganchi on Aug 2, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback.

8/10 Good

Karla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It met my needs and was affordable
Stayed 4 nights in Jul 2023
Response from General Manager, Mohsin Ganchi on Aug 2, 2023
Thank you for choosing Comfort Inn & Suites in Plainville, ma and for the wonderful feedback. We are delighted to read you received excellent service from our staff and that you had an enjoyable stay here.