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Reviews of Hampton Inn by Hilton New Bedford/Fairhaven

2.5 out of 5
Hampton Inn by Hilton New Bedford/Fairhaven
1 Hampton Way, Fairhaven, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 428 out of 799 reviews" "
Rating 8 - Good. 255 out of 799 reviews" "
Rating 6 - Okay. 76 out of 799 reviews" "
Rating 4 - Poor. 28 out of 799 reviews" "
Rating 2 - Terrible. 12 out of 799 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I am giving 4 stars for staff and services is because I made the reservation online through Expedia and when I tried to call the hotel just to confirm everything I could not get through to anybody at the phone rang 12 separate times that I called until it just hung up on me so I will call it would ring about 30 to 40 times and it would just hang up I could not get in touch with any person at all finally I got in touch with someone to let them know that we were running late and they weren’t someone that was actually at the hotel I’m not sure who it was to be honest but they were trying to contact the hotel and I was on hold with them for 30 minutes while they were trying to contact the hotel and nothing happened so it was extremely frustrating to not be able to speak to somebody.
Stayed 1 night in Apr 2024

2/10 Terrible

J.Ryon

Travelled with partner
Disliked: Staff & service, property conditions & facilities
People working the front desk were not knowledgeable or accommodating.We had no Chanel guide and requested one not even close.We are in a renovated room we have a fan in the bath room that doesn’t have a switch to turn it on. They put us next to the room with the hot water heaters and they banged all nite,when we asked for a new room we were told we had to check out take all our luggage with us and check back in at 3. THE NASTIEST PEOPLE. I was exhausted we are here for the funeral of my parents and had a lot to do and just need a nite sleep.
Stayed 3 nights in Mar 2024
Response from Hampton Inn New Bedford on Mar 25, 2024
Thank you for the feedback, we will share with the staff and correct an issue that aren't best practiced. When booking through a third- party agent such as Expedia please read all information about property. Expedia does list that we are undergoing renovations and will experience issues. We hope to see you in the near future!Hampton Inn New Bedford

8/10 Good

Luke

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Lyndsey on Apr 9, 2024
Hi Luke! I'm so happy you had a good stay. Let us know if there's any way you think we could improve. Thank you for your feedback!

10/10 Excellent

Stacie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly during Check in.
Stayed 1 night in Mar 2024
Response from crystal on Mar 16, 2024
Thank you for staying with us!

10/10 Excellent

Mary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and very clean
Stayed 2 nights in Mar 2024
Response from crystal on Mar 16, 2024
Thank you for staying with us!

10/10 Excellent

KAREN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Its good
Stayed 1 night in Mar 2024
Response from Lyndsey on Mar 7, 2024
Thank you Karen!! Glad to hear it!

8/10 Good

ANDREW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet affordable
Stayed 1 night in Feb 2024
Response from Lyndsey on Mar 7, 2024
Thank you Andrew! I'm so glad to hear it!

10/10 Excellent

Denine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Conveniently located. Clean. Beds a bit too firm but ok
Stayed 1 night in Feb 2024
Response from Lyndsey on Mar 7, 2024
Thank you Denine! I'm so glad to hear it. We are actually getting new beds for the renovation, so I hope you'll come and check them out!

10/10 Excellent

Michelle M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved India the GM! She was so helpful...the staff were lovely. Ill stay there next time...
Stayed 1 night in Feb 2024
Response from Lyndsey on Mar 7, 2024
Hi Michelle, I'm so glad to hear India and the rest of the staff were so great to you! That is always our aim. Can't wait to see you here next time!

10/10 Excellent

Byoung

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable...
Stayed 1 night in Feb 2024
Response from Lyndsey on Mar 7, 2024
Thank you! I'm so glad you had a great stay!

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from crystal on Feb 14, 2024
Thank you.

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff….warm and friendly! Very clean room, excellent bedding and super clean lobby and hallways! Great job everyone!
Stayed 2 nights in Feb 2024
Response from crystal on Feb 4, 2024
Thank you for staying with us and the great review. Please come again soon.

10/10 Excellent

Holli

Stayed 3 nights in Jan 2024
Response from crystal on Feb 14, 2024
Thank you.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Moe on Jan 20, 2024
Thank you Peter for your 5-star review, we are so glad you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from crystal on Feb 4, 2024
Thank you for staying with us and the great review. Please come again soon.

10/10 Excellent

Cheryl

Stayed 1 night in Jan 2024
Response from crystal on Feb 4, 2024
Thank you for staying with us and the great review. Please come again soon.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super! They knew the area and cared about the guests! A perfect example of what you folks are all about!
Stayed 3 nights in Jan 2024
Response from Lyndsey on Jan 11, 2024
Hi Joseph.I am so thrilled that you had such a good experience with our staff! Making our guests feel welcome is our top priority, so I am so glad that we were able to do that for you. I hope we'll get to see you back here soon!

10/10 Excellent

Anderson Nutrition

Stayed 1 night in Jan 2024
Response from crystal on Feb 4, 2024
Thank you for staying with us and the great review. Please come again soon.

10/10 Excellent

Robinson

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lyndsey on Dec 30, 2023
Thank you Robinson! We appreciate your feedback.

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lyndsey on Dec 30, 2023
Thank you Michael! Your kind feedback is greatly appreciated!

6/10 Okay

Andrew

Stayed 1 night in Dec 2023
Response from crystal on Feb 4, 2024
Sorry to see that your stay was not outstanding. Please stay with us again soon so we can show you our outstanding hospitality and renovated rooms.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lyndsey on Jan 11, 2024
Hi Roger, thank you for your review! I'm so happy that you had a good experience at our hotel!

2/10 Terrible

Brittany

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from crystal on Feb 4, 2024
Sorry to see that your stay was not outstanding. Please stay with us again soon so we can show you our outstanding hospitality and renovated rooms.

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from crystal on Feb 4, 2024
Thank you for staying with us and the great review. Please come again soon.

10/10 Excellent

Brita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Lyndsey on Dec 8, 2023
Thank you Brita!!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Great
Just comfy on a cold night
Stayed 2 nights in Dec 2023
Response from Lyndsey on Dec 7, 2023
Hi Jennifer. I am so glad you enjoyed your stay with us! I hope we'll get the opportunity to serve you again!

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from crystal on Dec 5, 2023
Thank you!

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are super helpful and friendly, including pet friendly. Some of the common area carpets could use upgrading. The room decor is a bit dated but the beds and bedding are all recent and comfy.
Stayed 2 nights in Nov 2023
Response from crystal on Dec 5, 2023
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Getaway
My stay was for a quick getaway to relax. The hotel was extremely quiet which was great for my purpose, and the breakfast offered every day was very good. Also, the hotel was in close proximity to nail salons, shopping areas and restaurants. However, I found the staff not so friendly. There was only one staff member whom I passed in the hallway who smiled, and we exchanged what I thought was normal morning courtesy of saying good morning. When I tried that with other workers, no eye contact was made and a very low if any response. Even when I checked in, the first receptionist was not welcoming. However, another one came from the back and engaged in conversation with me. My room overall was nice, but after my first night sleeping on the bed, I noticed my back began to ache. My the third night it was worst, and the pillows were extremely soft. As I stated previously, the employees overall were not very cordial so I did not request a room exchange especially with me leaving after the third night. Also, the channels offered are very poor. Surprisingly, there were no sports channels. I was unable to watch the Celtics game. Your guests who enjoy watching HBO channels will be satisfied with the channel choices. This was my first time staying at a Hampton Inn; I'm on the fence as to whether I will try again.
Stayed 3 nights in Nov 2023
Response from Lyndsey on Nov 23, 2023
Hi there,First of all, I want to thank you for bringing to my attention the issues you faced during your stay. We here at the Hampton pride ourselves on exceptional customer service, and I am so sorry that you did not experience that while you were staying with us. We never want anyone to leave our doors not feeling welcome and cared for, and I want to offer you a sincere apology for not providing you the service you deserve. As for the poor quality of the mattress and the pillows that you mentioned, we will be getting a full-scale renovation within the next few months that should fix all those issues. While we don't offer a significant number of sports channels, we do have ESPN as well as a few others, and we will possibly be getting more as we will be updating our televisions around the same time as the renovations. I hope you will consider revisiting us after the fact so you can see the changes made!

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Nov 2023
Response from Lyndsey on Nov 19, 2023
Hi Esteban, thank you for your review! We're so glad you enjoyed your stay. Take care, and we hope to see you again soon!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Nov 2023
Response from Lyndsey on Nov 19, 2023
Hi Maria! Thank you for your review. I'm so happy you enjoyed your stay! Have a wonderful week, and I hope we'll get to see you again in the future!

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was very friendly, the room was clean and quiet. The breakfast was delicious and plenty to choose from and I have to say you have the best coffee i have ever got at a hotel/ motel
Stayed 1 night in Nov 2023
Response from Lyndsey on Nov 15, 2023
Hi Glen,Thank you so much for your lovely review! I am so happy that you had a great stay and that we were able to meet your expectations. I am very glad you enjoyed our coffee as well! We hope to see you again at some point in the future!Best,Lyndsey RotmanFront Desk SupervisorHampton Inn and Suites New Bedford/Fairhaven

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It had been years since I had stayed at this location, and it was a great stay! Staff were very friendly and informative. Thoughtful to have coffee, fruits and cookies during the day. The convenience of being so close to shopping area was great too! I would stay again!
Stayed 2 nights in Nov 2023
Response from Lyndsey on Nov 13, 2023
Dear Lydia,Thank you so much for your lovely review! I am so glad to hear that you enjoyed your stay with us at the Hampton. It is of the upmost importance to us that our guests feel cared for and welcomed, and I'm very happy that our staff helped to make your experience excellent! We look forward to seeing you again at some point in the future!Best,Lyndsey RotmanFront Desk Supervisor

10/10 Excellent

J

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, staff are really friendly, and place is very clean
Stayed 1 night in Nov 2023
Response from Lyndsey on Nov 13, 2023
Hi J,Thank you very much for your feedback on your stay with us! I am so glad to hear that you enjoyed your stay, and that our staff helped to make your experience at our hotel excellent! I hope that we will see you back with us again in the future!Best,Lyndsey RotmanFront Desk SupervisorHampton Inn and Suites New Bedford/Fairhaven

10/10 Excellent

Tracie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place to stay, staff is super friendly especially Nyck, who goes above and beyond for everyone.
Stayed 1 night in Nov 2023
Response from Lyndsey Rotman on Nov 9, 2023
Hi Tracie,We are so happy to hear of your excellent stay with us here at the Hampton Inn! Thank you very much for your feedback, I will be sure to pass on the compliment to Nyck!Best,Lyndsey RotmanFront Desk SupervisorHampton Inn and Suites New Bedford/Fairhaven

6/10 Okay

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff. The beds are like sleeping on plywood. A real shame because the hotel was very clean and located perfectly for my needs.
Stayed 2 nights in Oct 2023
Response from crystal on Nov 2, 2023
Thank you!!

10/10 Excellent

ANDREW

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful front desk
Stayed 1 night in Oct 2023
Response from crystal on Nov 2, 2023
Thank you!!

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from crystal on Nov 2, 2023
Thank you!!

6/10 Okay

Roberto

Travelled with family
Liked: Property conditions & facilities, room comfort
We stayed for 3 nights and room service came around on the second day. A few of the channels on the TV did not work.
Stayed 3 nights in Oct 2023
Response from crystal on Nov 2, 2023
Thank you!!

10/10 Excellent

Oluwafemi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
I like the room. It was a nice environment and furniture. I'll visit again. Front desk was just nice and courteous
Stayed 1 night in Oct 2023
Response from crystal on Oct 23, 2023
Thank you

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from crystal on Oct 23, 2023
Thank you!!

6/10 Okay

Richard

Liked: Room comfort
Disliked: Cleanliness
Disappointed
Disappointed that the guests has to request housekeeping every day of our stay. It is not automatic. Good days are gone. It is sad that the guests have to take of the trash and towels. The room needs to be vacuumed every day for cleanliness/health (COVID is still here). For the price the guests have to pay for hotel room, it is sad to see less than average service.The breakfast was dsappointing, tooo.
Stayed 3 nights in Sep 2023
Response from crystal on Oct 23, 2023
Good morning! I do apologize for the insolvencies you encountered with your stay. We are still in COVID times and that is why that policy was put in place most people do not want anyone in their room. I hope you take that into consideration and stay with us again on your next trip. Have a great day!

8/10 Good

Andrea

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised by this little gem! Conveniently located, surrounded by some great eats!
Stayed 2 nights in Oct 2023
Response from crystal on Oct 23, 2023
Thank you!!

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean easy access
Stayed 3 nights in Oct 2023
Response from crystal on Oct 23, 2023
Thank you!!

8/10 Good

Darrell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from crystal on Oct 23, 2023
Thank you!!

8/10 Good

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from crystal on Oct 23, 2023
Thank you!!

10/10 Excellent

Bonnie, Mechanicsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay…..
Stayed 3 nights in Oct 2023
Response from crystal on Nov 2, 2023
Thank you!!

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from crystal on Oct 23, 2023
Thank you!!

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from crystal on Oct 23, 2023
Thank you!!

10/10 Excellent

PRESTON K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from crystal on Oct 3, 2023
Thank you for staying with us