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Reviews of Holiday Inn Express Rotherham North, an IHG Hotel

3 out of 5
Holiday Inn Express Rotherham North, an IHG Hotel
Express Pk Manvers Way Wath Upon Dearne, Rotherham, England

Reviews

8.4

Very good

Rating 10 - Excellent. 287 out of 622 reviews" "
Rating 8 - Good. 226 out of 622 reviews" "
Rating 6 - Okay. 68 out of 622 reviews" "
Rating 4 - Poor. 25 out of 622 reviews" "
Rating 2 - Terrible. 16 out of 622 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Ray

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Alan

Stayed 1 night in Apr 2022

2/10 Terrible

Brendan

Business traveller
Disliked: Property conditions & facilities, room comfort
Full of asylum seekers!
Stayed here loads before covid for work so i didn’t bother to check the reviews and what a mistake. The hotel is being used to house asylum seekers who have made this their home by using the the corridors as children's play areas (a bike race at 10pm) with screaming kids and adults arguing. With nowhere for children to play, this is clearly not the right hotel to house a family for months. Breakfast was a disaster because as soon as food comes out, the asylum seekers take everything. NOT the fault of the asylum seeks as it must be difficult raising a family in a hotel room however paying £80 to get no sleep is not fair and the hotel should not be open to the public or at least give you a choice and warn you. The staff are great here and do a good job in very difficult situations such as i heard an asylum seeker screening at the receptionist.
Stayed 1 night in Mar 2022

10/10 Excellent

Mary

Stayed 4 nights in Mar 2022

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever
Our stay was terrible, the hotel is full of imigrants, children running up and down corridor and room propped open, the place is so run down, rooms were unclean, remote didnt work, some toiletries were empty, stain in bathroom and mould and marks on walls in bedroom ,lamp shades all split, noise from road.
Stayed 1 night in Mar 2022

6/10 Okay

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Was woken up by phone, when not for me, also by staff entering room at 11.30 at night, they were not given informaion about it being occupied. Bit worring, the girl on desk next morning appoligised Children running around in corridoors till very late, if stayex again would like quieter area.
Stayed 1 night in Mar 2022

4/10 Poor

Eric

Travelled with family
Liked: Cleanliness
Disappointed so many questions
Hotel looks lovely and new, however stains in carpets, drawings on walls, heating coming on through the night as timer had been messed with. The hotel had just recently reopened and staff although very helpful were still getting used to the online system. Decided to have our evening meal there only one menu no children's menu although the staff told us what was available for him, and the food was lovely, couldn't have the drinks we wanted as the drinks machine hadn't been gassed however the staff were very helpful, so had a laugh about it. Beds were comfortable and clean but with the heating coming in made it very uncomfortable night, bathroom big as was the shower. Breakfast was a nightmare, kids carrying trays full of everything saw one table with 5 full overflowing trays not a problem with that, we had some cearel and went to look at the cooked breakfast to find 2 slices if bacon and nothing else even though it had been mentioned to staff that it was running out, by the time it was cooked we'd had enough waiting around and left. We were planning another couple if visits but security guards all over the place breakfast running out not been able to have the drinks we actually wanted I don't think we'll be back. Confused about the security guards why are they needed, why did the breakfast run out ? Although the staff were lovely 3 staff to do the cooking and front of house definitely not enough
Stayed 1 night in Mar 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Unfortunate situation
The Staff really tried their best to help, the room wasn't clean, the heating was broken but they provided a radiator, poor receptionist was rushed off her feet but it felt really uncomfortable staying in a Government Holding Facility, additional security was off putting and it felt I was intruding into people's homes, not their fault but not my choice either, very sad situation.
Stayed 1 night in Mar 2022

4/10 Poor

paul

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is homing refugees who have NO respect for staff or guests the children run up & down the hall jumping off bed and riding bikes in hotel halls colliding With guests if you knock on there door to ask to keep it down they just smile & close the door the staff also ask them to keep the noise down but they don’t care should you stay ( I will never use holiday inn again )you will be hard pushed to get breakfast as the women load up trays with food and take it up to there rooms.l would like to say I not a raciest & ever one deserves a good life but as a worker I need sleep and a breakfast
Stayed 4 nights in Nov 2021
Response from Meg on Nov 14, 2021
Hi Paul, I am very sorry for the inconveniences that you had to endure during your stay. We are unable to disclose who is staying with us due to GDPR guidelines. We do have a language barrier with some of our guests which we are attempting to overcome. We do ask our guests to be mindful of others at breakfast and to leave enough for everyone but sadly, this cannot always be monitored. Again, I am sorry for your troubles.

4/10 Poor

Mark

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disappointed!!
Staff pleasant and friendly given the circumstances. Unfortunately hotel is being used for the government to house refugees, and they are leaving the communal areas as a dumping ground. I was not informed to any of this prior to my booking. It says a lot when the hotel has to have 24hr security patrolling the reception area. No hot meals served on site the day of my arrival, again not advised of this. Thankfully there is a restaurant across the road. Breakfast is buffet help your self.
Stayed 1 night in Nov 2021
Response from Ryan on Nov 19, 2021
Hi Mark, I am very sorry for the inconveniences that you had to endure during your stay. We are unable to disclose who is staying with us due to GDPR guidelines. The hotel operates on a evening meal menu which is run from 18:00 to 21:00, i am very sorry that you was unable to have a meal on the first day of your stay. We do not offer a lunch service as the time of check in starts from the afternoon. However the corridors of the hotel are checked regularly and we sorry that this was not up to our standards during your stay, In addition this cannot always be monitored at all times but this will be followed up with more floor walks I am sorry for your troubles and we hope to welcome you back in the near future

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

2/10 Terrible

Lorraine

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
In need of love and attention
Greeted by security staff. Found out later that hotel is hosting families for the home office. Wasn’t happy and did not feel safe. Did not sleep first night and left a day early. Still waiting for refund. Furniture in room very tired and abused. Lobby downstairs carpets and furniture very used and abused. We stayed here 5 years ago and loved it - sad decline and won’t be staying again.
Stayed 2 nights in Oct 2021
Response from Meg on Nov 14, 2021
Hi Lorraine, I am so sorry for the inconveniences that you endured throughout your stay. We are unable to disclose who is staying with us due to GDPR guidelines. We do discourage any and all antisocial behaviour be it witnessed by staff or brought to our attention by guests and visitors.

8/10 Good

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Meg on Nov 14, 2021
Hi Nigel, Thank you for your review - it means a lot to us.

2/10 Terrible

Claire

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing for brand holiday inn
Plastic knives and forks at breakfast was the final straw… had to ask for scrambled eggs and bacon! Should have. Even warned about hotel usage for refuges as security was everywhere. N ok t pleasant stay at all… never going back!! Holiday Inn never agsin
Stayed 1 night in Sep 2021
Response from Meg on Nov 14, 2021
Hi Claire, I am very sorry for your experience within our hotel. We are unable to disclose who is staying within out hotel due to GDPR guidelines. Metal cutlery is available on request.

8/10 Good

Carolyn

Liked: Staff & service, room comfort
2 night stay
Excellent parking. The room was a good size and the bed was very comfortable. Would have prefered more of a hot choice for breakfast but the continental was good. Not enough space in the breakfast area.
Stayed 2 nights in Sep 2021
Response from Ryan on Nov 19, 2021
Hi, Carolyn Thank you for you response about your stay with us, we always try to meet our standards daily and we are pleased you were happy on this occasion and welcome you back in the near future. I am sorry that we do not have additional choices on the hot side of breakfast but as a company we always strive for improvement to make stays that extra special. In addition we are also sorry about the amount of space we have for our breakfast area.

2/10 Terrible

Wendy

Disliked: Staff & service
Terrible
Didn’t end up staying at this hotel. It was full of Afghan Refugees with children running riot, in and out of the lift, urinating in the corridor and the adults being aggressive and abusive.
Stayed 1 night in Sep 2021

10/10 Excellent

Jaehyeong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good staffs
Staffs were wonderful
Stayed 1 night in Aug 2021
Response from Jaxs on Sep 7, 2021
Thank you for kind words

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very helpful staff
Stayed 1 night in Aug 2021
Response from Jacquie on Aug 31, 2021
Thank you for your kind words

6/10 Okay

Loraine

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The woman at breakfast area was very nice and she was very hard working The reception area is very tired looking Bed bit uncomfortable too made loads of noice when moving in bed
Stayed 1 night in Aug 2021
Response from Jacquie on Aug 31, 2021
Thank you for your kind words and positive feedback

6/10 Okay

Valerie

Liked: Room comfort
Stayed 1 night in Aug 2021
Response from Jaxs on Sep 7, 2021
Thank for any response

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointing and hoped for better
Arrived for a 2pm check in. Room wasn’t ready. Apparently short staffed. Had a 45 minute wait. Not happy as had an event to attend which we needed to get showered and changed for hence we were late. Bathroom wasn’t clean. No tea or coffee in our room. Did complain but were told nothing could be done as booked through Hotels.com Breakfast this morning was very busy and a wait to get in
Stayed 1 night in Aug 2021

10/10 Excellent

Jaeweon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Moby

Travelled with family
Liked: Cleanliness, staff & service
Rooms are big enough. Unfortunately the air conditioning was not working was provided with a fan.Everything else was fine. Staff were friendly & helpful good service.
Stayed 1 night in Aug 2021
Response from Jacquie on Aug 31, 2021
Thank you for your feedback Unfortunately the air conditioning is out of our control

2/10 Terrible

RAJESH

Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Outside of hotel needs a clean up as we were greeted by cigarette ends and lots of litter by the entrance. Staff were lovely and very friendly and couldn’t be faulted. Check in was easy. When we got to our floor the lift door opened and we were surprised at the state of the carpet, it was all warped and made be floor uneven. The carpet had marks on from where suitcases had been pulled along and it was obvious the carpet was very dated and needed to be replaced. When we got to our room it seemed clean but on closer inspection of the bathroom we found lots of long hairs everywhere which we didn’t understand why they hadn’t been removed as they were very obvious. First nights stay was ok but the doors do not keep the noise out and we could hear every single conversation as people walked past as there is a gap under the door to our room which let a lot of noise in. Some young men decided to let off a what sounded like a fire extinguisher late on too. The second night was terrible. We had been to Alton Towers that day and looked forward to a nice rest which wasn’t the case, the person above us must have been Nelly the Elephant in the middle of moving furniture because the stomping and banging was horrific and did not stop. Even if we had rang down to reception - what could they have done? We then had people opposite us CONSTANTLY banging on their door. I’m guessing they were locked out on several occasions. The knocking was soo loud it woke me up 3 times. Didn’t sleep well at all.
Stayed 2 nights in Aug 2021

2/10 Terrible

John

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Catalogue of errors
New build hotel, no air conditioning as broken. Key cards not working. Breakfast in a bag. To top it all some poor bloke in bed when they opened my room. Not great 😌
Stayed 1 night in Aug 2021

10/10 Excellent

Callum

Stayed 2 nights in Jul 2021

8/10 Good

carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good except air con did not work..which they knew before giving us the room..however they did provide fan but it was not very good.
Stayed 3 nights in Jul 2021
Response from Jacquie on Jul 28, 2021
Thanks for your feedback

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would avoid next time
Had to have a room change as beds for my children weren't made up and room was dirty and mold in the bathroom. Second room needed maintenance as lights weren't working and again mold in the bathroom air vent.
Stayed 1 night in Jul 2021
Response from Jacquie on Jul 28, 2021
Thank you for your time in giving us feedback. We are sorry that you had some issues

6/10 Okay

Laura

Stayed 1 night in Jul 2021

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay in Rotherham.
Very nice hotel near to a lovely big lake which was great to walk around. Great pub nearby with tremendous value food and drinks. We have been to 3 different Holiday Inn Express’s in the last 3 days. All were good but this was the best one of all.
Stayed 1 night in Jul 2021
Response from Jacquie on Jul 28, 2021
Thank you for your feedback

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Jacquie on Jul 28, 2021
Cannot reply in full as no comments as showing

8/10 Good

Karen

Stayed 1 night in Jun 2021
Response from Jacquie on Jul 28, 2021
Cannot offer any response due to no comments visable

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very disappointing stay, the hotel itself whilst generally clean is very grubby and needs decorating, on the day the air conditioning was not working, lifts broken. Window sound insulation insufficient to silence the adjacent road - it was like sleeping in a lay-by. Staff friendly and polite only positive, but can’t make up for poor nights sleep.
Stayed 1 night in Jun 2021
Response from Jacquie on Jul 28, 2021
Thank you for your feedback

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location for our business trip
Stayed 1 night in May 2021
Response from Jacquie on Jul 28, 2021
Thank you for your feedback

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
It was cheap and served a purpose
Stayed 1 night in Jun 2021
Response from Jacquie on Jul 28, 2021
Thank you for your feedback

2/10 Terrible

Lola

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baddest stay experience ever. A waste of money
I don’t know wheee to start but all I know is holiday inn is definitely off my list of go to hotels Everything was just appalling Ac wasn’t working The rooms were like a furnace Bed cover dirty until I asked for a change Breakfast was nonsense should have just gone out to have a better one Staff rude and hotel was under staffed. What happened to holiday inn? The top bosses are just rolling in the money No supervision No monitoring It wasn’t a stay free hotel ans for the money paid it’s is far too disappointing and I vowed never to use holiday inn ever again.
Stayed 1 night in Jun 2021
Response from Jenny on Jun 12, 2021
Hi Lola, Thank you for taking the time to leave us a review on your most recent stay with us. I am very sorry to hear that you would not return to our hotel. I would like to start by apologising about the air conditioning not working, this was an issue we were faced with over the weekend and wasn't able to fix straight away. It was actually myself who checked you in on that day, I understand that it was completely last minute about letting you know that the air con had gone down but I did not have time to get in touch before your arrival. I feel I tried my best to make sure you was happy with the room considering the circumstances, I was under the impression you was happy with staying at the hotel as you checked the rooms before any payment was made and was happy with the fact that one of the rooms felt cool so thought the air con may be working and the other had a fan. As we are usually busy with family's on the weekend and the air con had not just gone down in your rooms but other family rooms I was stuck with any other solution than to go ahead with the payment or not charge and help you find another hotel. In regards to breakfast I am unsure as to what the problem was, all of your requests were met with what you had asked for the night before. I do apologise if you thought myself or my colleagues were rude, this was not intentional at all and I am very sorry if we made you feel that we were being rude towards you. I am really sorry you did not enjoy this stay and I will be sure to pass on all of the issues you have stated to higher management. Kind Regards Jenny.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service above and beyond.
The staff were amazing, we had a problem with the room and the staff were happy to help and get the problem sorted out. We had a fantastic night sleep.
Stayed 1 night in May 2021
Response from Jenny on Jun 12, 2021
Hi Eric, Thank you so much for leaving us such a fantastic review! I am so happy to hear that you enjoyed your stay and I will pass all of your lovely comments on to the rest of the team. Kind Regards Jenny.

8/10 Good

Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, plenty of parking, clean hotel. Very noisy at front of hotel if your is above smoking shelter. Dinner was terrible but maybe due to covid-19 times. Overall an okay stay.
Stayed 1 night in May 2021
Response from JAxs on May 12, 2021
Thank you for taking the time to comment. You are indeed correct we are limited on food due to the Covid issues at the present time, however, moving forward we will be able to improve our offerings.

8/10 Good

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy, helpful staff, easy access to road network
Stayed 3 nights in Apr 2021
Response from Jaxs on May 12, 2021
Thank you for your kind words

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel
Stayed 1 night in Apr 2021
Response from Jenny on Apr 28, 2021
Hi Chris, Thank you for taking the time to leave us such a great review and high score! Your feedback is very much appreciated. Kind Regards Jenny.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent location poor breakfast
Chicken was quick and efficient the room was lovely and clean we paid extra to stop at this place because they did breakfast unfortunately their breakfast was very disappointed we received a squashed cold sausage sandwich for an extra £17 very disappointed with the breakfast a real letdown.
Stayed 1 night in Apr 2021
Response from Jenny on Apr 28, 2021
Hi Richard, Thank you for taking the time to leave us a review on your most recent stay with us. I am very happy to hear that you enjoyed the most part of your stay and I will be sure to pass on all of your comments to the rest of the team. In regards to the breakfast I am unsure as to why you have stated that you had paid an extra £17 as the breakfast costs no extra it is always included in the rate. This is the first time we have had a complaint about the sandwiches being cold in a very long time, we try our very best to provide some form of hot option for guests as you cannot get this at many other hotels but I will pass over your comments to the team to see if we can try something different for the future. I can only apologise that the breakfast was a let down, we can only hope we will get back to the way things were very soon. Kind Regards Jenny.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel and comfortable to stay
Stayed 5 nights in Jan 2021
Response from Amy on Apr 7, 2021
Thank you for your 10/10 review. We are happy to here you had a comfortable stay with us and we hope we can welcome you back in the near future.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Excellent staff Tired decor needs freshening up Good breakfast No so great evening food Parking good
Stayed 1 night in Jan 2021
Response from Amy on Apr 7, 2021
Thank you for leaving a review regarding your recent stay. We take all you comments on board and appreciate the statements you have made and these will be passed on to the team.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Jenny on Dec 27, 2020
Hi Robert, Thank you for leaving us such a high score! Your feedback is very much appreciated. Kind Regards

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was ideal for a business stopover in the area. Rooms and halls look a little tired though.
Stayed 1 night in Oct 2020
Response from Jaxs on Oct 22, 2020
Thanks you for your comments.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Tired but okay
Rooms are looking very tired and could do with a spruce up. It was clean though. Bed not the most comfortable but fine for one night stay. The only staff member I encountered was friendly and helpful. Didn't use the restaurant as there is a pub and supermarket opposite so cannot comment on that. Overall okay.
Stayed 1 night in Oct 2020
Response from Jaxs on Oct 9, 2020
Thank you for taking the time to send us your feedback.

8/10 Good

Nikki

Stayed 2 nights in Oct 2020
Response from Jenny on Oct 25, 2020
Hi Nikki, Thank you for leaving us some feedback on your most recent stay with us, it is very much appreciated. Kind Regards.

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2020
Response from Jaxs on Oct 7, 2020
Unfortunately, no review to read or reply to.

4/10 Poor

Verified traveller

Stayed 2 nights in Sep 2020
Response from Jaxs on Oct 1, 2020
Unfortunately, no comments to read to enable a response.