Thank you for bringing this to our attention. We're excited to share that we have plans underway for renovations, including painting and updating our rooms. We appreciate your understanding and patience during this time, and we look forward to providing you with an enhanced experience in the near future.

Good afternoon, Clive. We're deeply sorry to hear about your disappointing experience at our establishment. Please accept our sincere apologies for the delay in serving your meal and for any inconvenience this may have caused you, especially after a long day at work.We always strive to provide prompt and efficient service to all our guests, and it's clear that we fell short of our usual standards on this occasion. Rest assured, we take your feedback seriously and will be addressing the issues you've raised with our team to ensure that this doesn't happen again in the future.We appreciate you bringing this matter to our attention and hope that you will give us another opportunity to make it right for you. Please feel free to reach out to us directly if you would like to discuss your experience further or if there's anything else we can do to regain your trust and confidence in our establishment.Kind regards,

Hello Lyn, Thank you so much for taking the time to leave feedback, we really appreciate it. We apologise for the issues with noise and the smell. We take this issue very seriously and it will be looked into. We would love to welcome you back to our hotel the next time you stay in Swansea! Kind RegardsLouiseDragon Hotel Reception

Hello Richard, Thank you so much for sharing your feedback we really appreciate it. I apologise for the all issues you faced during your stay. These are currently being addressed to our management team and we will work to ensure that issues like that won't happen in the future. Best regards,

Good afternoon, Tom. Thank you for taking time to leave us a review. We take them serious both good and bad. We hope to welcome you again soon. Best regards,

Good morning, Fiona. Thank you for your time in leaving us a review. I am sorry to learn of the issues you faced during your stay and please be assured that all feedback is appreciated. I do hope that you allow us to redeem ourselves in the future. Best wishes,

Good morning, Mared. Thank you for taking the time to leave a review. We are pleased to hear that our staff were friendly and helpful. We are sorry to hear that you faced some issues during your stay. We will raise all issues with the relevant departments to rectify these issues. We do hope that this will not deter you from staying with us again in the future. Best regards,

Good evening Shaun, thank you for taking the time to leave a review. We take all feedback very seriously, both good and constructive. If you would like to get in touch with us to give a more in depth feedback so we can work to rectify the issues that you faced. Kind regards,

Good evening, thank you for taking the time to leave a review. We take all feedback very seriously. We are awaiting a full refurbishment very soon. We really hope to be able to welcome you back soon with a fresh new look. Best regards,

Good morning, Lexi. Thank you for your time in leaving us a review. I am sorry to learn of the issues you faced during your stay and please be assured that all feedback is appreciated. We do thrive on providing high standarts of cleaning in all of our rooms and I am sorry about the run down furniture that was in this particular room. Smoking within the hotel is not prohibited I can only apologise for the issue caused here by other guests. In regards to our hotel lift we do have wheelchair users staying with us and have not raised any issues to date, however I appreciate your feedback . I do hope that you allow us to redeem ourselves in the future. Best wishes,

Good afternoon, Wayne. Thank you for taking a time to leave us review. Hope to welcoming you soon again. Have a good day! Kind regards,

Good morning, Robert. Thank you for taking the time to leave a review. We are very sorry to hear that you stay was less than satisfactory. We take all feedback, both positive and constructive, very seriously. We hope that this experience will not deter you from staying with us again. Best regards,

Good afternoon, Courtney. Thank you for taking the time to leave a review. We take all feedbacks very seriously. We are very sorry to hear that you faced some troubles during your stay. We hope this does not deter you from choosing to stay with us again. Best regards,

Good morning, dear Ann-Marie. Unfortunately, the parking and the lend near hotel do not belong to he hotel. The owner of the parking is a Parking eye company, which in turn charges a fee for using the parking lot. The rules of this company are highlighted in the parking space as well as in the hotel, and also when booking you could read all the necessary information about that. We are very sorry that you are upset about this, but we cannot resolve this issue.Each hotel room is equipped with air conditioning, and if it wasn't enough for you, the only one thing my colleagues could provide was something alternative or additional, which in turn did they do?In any case, thank you for taking time to leave us a review. We will figure out what exactly happened in your room, but according to this feedback , everything was done according the instructions and the law.We hope to welcome you again in any case, as we try to do everything you ask, and paying for parking is a rule that everyone must follow. Have a good day! Kind regards,

Good morning, Martin! I do appreciate your time, thank you for your review. Healthy club facilities has been closed for 4 years now. We are also very sorry that we cannot please you with them..Hope to see you soon again! Best wishes,

Good afternoon, Dilpreet. Thank you for taking the time to leave a review. We do appreciate it a lot! We are very pleased to hear that you had an enjoyable experience with us. We hope to welcome you back again very soon. Best wishes,

Good morning, Lian. I am really sorry that you had some problems with your TV. Unfortunately, as far as I understand it wasn't addressed to the reception, since every TV in the room works. You just need to press button 1 on the remote control. We are always open and will solve any kind of problem at the first request. We really appreciate the time you spent leaving us feedback and we will try to avoid such situations in the future.Best wishes,

Good morning, thank you for taking the time to leave a review. We are very sorry to hear that you faced some issues during your stay with us. Any problems can be fixed as soon as we are made aware that they are an issue. We take the comfort of our guests very seriously and try our best to rectify any issues as soon as we are made aware of them. We are awaiting a full refurbishment and hope to welcome you back very soon.

Good afternoon Steve. Thank you for taking the time to leave your feedback. We are very pleased to hear that you had a good experience with us. We hope to welcome you back again very soon. Kind regards,

Good morning, thank you for taking the time to leave a review. We are sorry to hear that you faced some issues during your stay with us. All concerns will be raised with the relevant departments. We hope that this will not deter you from staying with us again.Best regards,

Good Morning Danielle, Thank you so much for all of your kind words, we really appreciate it. We are glad to hear you had such a good experience and we look forward to welcoming you back to our hotel the next time you are in Swansea. We are taking all reviews serious. Thank you for the recommendation! Kind Regards,

Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you had such a positive experience with us and we hope to welcome you back again very soon. Best regards,

Good Morning, Stuart. Thank you for taking the time to leave us a review, we take all feedbacks very seriously! We are currently undergoing a refurbishment include the bar and hope to welcome you back soon! Have a lovely day! And thank you again for your review. Best wishes,

Good evening, we are very glad to hear that you enjoyed your stay with us. We hope to welcome you back again very soon. Best regards,

Good evening, thank you for taking the time to leave a review. We are very glad to hear that you enjoyed your stay with us. We are awaiting a full refurbishment throughout the hotel, so we hope to be able to welcome you back again very soon with a fresh new look. Best regards,

Good afternoon, thank you for taking the time to leave a review. We are very sorry to hear that you stay was less than satisfactory. We take all feedback, both positive and constructive, very seriously. We hope that this experience will not deter you from staying with us again. Best regards,

Thank you for taking the time to leave a review. We hope to be able to welcome you back again soon and hopefully bump that rating up to a 5. Best regards,

Good morning NicholasThank you for taking time to leave a review. We do apologise for not providing the service you booked and we will investigate why we failed to avoid mistakes in the future. We still hope to welcome you back soon.

Good morning, thank you for taking the time to leave a review. We are very pleased to see that you enjoyed your stay with us. We hope to welcome you back again soon.

Good morning, thank you for taking the time to leave a review. We are very pleased to see that you enjoyed your stay with us. We hope to welcome you back again soon.

Good morning Simon. Thank you for taking time to leave a rating for your stay. We hope to welcome you back soon and make sure we will provide the service you would score higher.

Good morning Neil, thank you for taking the time to leave a review. We are very pleased to see that you enjoyed your stay with us. We hope to welcome you back again soon.

Thank you John for taking the time to leave us a review. We are very grateful for that. It was nice to have you as a guest. We hope to see you soon again.

Good morning, Tony. We are incredibly sorry that you had a bad experience with us and that we did not live up to your expectations. We will try to figure out what happened during period of your stay. We take all reviews seriously. Thank you for your time! Hope to see you again.

Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and we hope to welcome you back again soon.

Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and that our staff were so friendly - we pride ourselves on our team. We hope to welcome you back again soon.

Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and we hope to welcome you back again soon.

Good afternoon, thank you for taking the time to leave a review. We take all feedback very seriously, both good and constructive. We hope this will not deter you from staying with us in the future.

Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and we hope to welcome you back again soon.

Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you had such a positive experience with us and we hope to welcome you back again very soon. Best regards,

Good evening, thank you for taking the time to leave a review. We hope that we are able to welcome you back again soon so that we can up that rating to a 5. Best regards,

Good afternoon, thank you for taking the time to leave a review. We take all feedback very seriously. We hope to welcome you back again soon.

Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and we hope to welcome you back again soon.

Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and we hope to welcome you back again soon.

Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and that our staff were so helpful - we pride ourselves on our team. We hope to welcome you back again soon.

Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and we hope to welcome you back again soon.

Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you had such a positive experience with us and we hope to welcome you back again very soon. Best regards,

Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and we hope to welcome you back again soon.

Good morning, Craig. Thank you so much for leaving us feedback from your stay. We are happy to hear that the location of our hotel is good. We take good pride of our location. I am incredibly sorry to hear that something was wrong with your room. We take all reviews serious and will try to figure out what happened with your light in period of your staying. Thank you again for your time Kind regards,