Standard Double Room

Reviews of Plas Hyfryd Hotel

3 out of 5
Plas Hyfryd Hotel
Moorfield Road, Narberth, Wales

Reviews

8.8

Excellent

Rating 10 - Excellent. 56 out of 99 reviews" "
Rating 8 - Good. 28 out of 99 reviews" "
Rating 6 - Okay. 12 out of 99 reviews" "
Rating 4 - Poor. 2 out of 99 reviews" "
Rating 2 - Terrible. 1 out of 99 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stsve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay and can recommend this hotel. Thank you.
Stayed 1 night in Mar 2024

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A smallish hotel within easy walking distance to the tasteful Narberth shops. I had everything I needed - tea/coffee making facilities, TV, en suite shower room, bottled water. Ample breakfast to order. Would recommend. They even phoned after I’d left and offered to send on garments I’d left behind.
Stayed 3 nights in Feb 2024

10/10 Excellent

Llwyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Lovely room. Nice garden. EV charging on site. Tasty breakfast.
Stayed 1 night in Feb 2024

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and friendly staff.
Stayed 1 night in Feb 2024
Response from Emma E. on Feb 22, 2024
Thank you for taking the time to leave us a review. We hope to see you again soon.

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Emma E. on Feb 22, 2024
Thank you for leaving us a score rating. We look forward to welcoming you back soon.

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay. Right in town centre. I would highly recommend the hotel. First class breakfast
Stayed 1 night in Feb 2024
Response from Emma E. on Feb 18, 2024
Thank you. We pride ourselves in delivering a good breakfast, it sets you up for the day ahead.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Warm welcome,good food and help staff
Stayed 1 night in Feb 2024
Response from Emma E. on Feb 18, 2024
Thank you

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emma E. on Dec 12, 2023
Thank you. So glad you enjoyed your recent stay with us.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in walking distance to the town
Stayed 2 nights in Nov 2023
Response from Emma E. on Dec 12, 2023
Thank you for your review. We are very fortunate to be so close to the beautiful town of Narberth.

10/10 Excellent

Elizabeth

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying in the locality for a family event. Hotel facilities including the function room were very satisfactory. Breakfast is also rather good so don't miss it!
Stayed 1 night in Nov 2023
Response from Emma E. on Nov 24, 2023
Thank you for taking the time to leave a review. We look forward to welcoming you back soon.

10/10 Excellent

Linda

Travelled with family, Travelled with partner
Our room was very clean including bathroom. Bed very comfy. Staff helpful and friendly. Good choice at breakfast would recommend Welsh Rabbit very tasty.
Stayed 2 nights in Nov 2023
Response from Emma E. on Nov 20, 2023
Thank you for taking the time to leave a review. We hope you will visit again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Robert
I will be staying there again in the future. Hotel is close to all amenities of Narberth.
Stayed 2 nights in Nov 2023
Response from Emma E. on Nov 12, 2023
Thank you for taking the time to leave a review. We look forward to your return

8/10 Good

Bethan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, shame about the economy sausage!
Lovely hotel, really well presented. Welcoming and helpful staff. The room was great, although the mattress was too firm for us. The dining area was pleasant and the breakfast was tasty, but our only recommendation there is that they serve decent Welsh sausages rather than the economy sausage! This would make a huge difference for foodies like us and we did expect that from such a nice hotel 😊
Stayed 1 night in Nov 2023
Response from Emma E. on Nov 5, 2023
Thank you for taking the time to leave a review. We value feedback. I have informed our Head Chef of your comments, and he will look into it. We look forward to welcoming you back soon.

10/10 Excellent

Alwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AA1 service booked for 1 night, enjoyd great good food very good service we booked for second night could not fault it.
Stayed 1 night in Oct 2023
Response from Emma E. on Nov 4, 2023
Thank you for your glowing review. We look forward to welcoming you back soon.Regards, the team at The Plas Hyfryd Hotel

10/10 Excellent

Amanda

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Emma E. on Oct 29, 2023
Thank you for awarding us 10 out of 10.

10/10 Excellent

Philip K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had dinner with friends in restaurant. Food was good. Nice portions Excellent wine Good service 👍
Stayed 1 night in Oct 2023
Response from Emma E. on Oct 22, 2023
Thank you for your review, we look forward to welcoming you back soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff we met were a credit to the hotel.

8/10 Good

Melanie

Stayed 1 night in Dec 2022

10/10 Excellent

Neil

Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at The Plas, clean and attention to detail was second to none. Friendly staff, nothing was too much trouble
Stayed 2 nights in Nov 2022

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, friendly atmosphere. Excellent food.
Stayed 3 nights in Mar 2022

8/10 Good

Kevin

Stayed 1 night in Feb 2022

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a stay
Nice room, good food, friendly staff
Stayed 1 night in Dec 2021

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

David

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Beautiful Property Friendly and helpful staff
Stayed 2 nights in Dec 2021

6/10 Okay

Betty

Liked: Cleanliness
Comfortable bedroom but en-suite in need of refurbishment. There was a live music event of which we weren’t informed when we booked until after midnight, which kept us awake until after 1.00 a.m. However on the plus side the breakfast was excellent.
Stayed 1 night in Dec 2021

8/10 Good

J

Stayed 1 night in Dec 2021

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a one night stay in a superior room. We received a really lovely welcome and the hotel had an understated xmassy feel (25 Nov). Everything was spotless and breakfast was wonderful..fabulous service from the whole team. We chose it to be within waking distance of Narberth which is lovely town with independent shops and eateries.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
More B&B than hotel.
More B&B than hotel. If you are in this area looking for a good hotel, book Slebech Park Estate. It’s worlds apart from this property.
Stayed 1 night in Nov 2021

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So very friendly as soon as we entered. Very clean. Quick burger and chips for dinner - scrummy. A good night's sleep, excellent full Plas breakfast and a cheery good bye to send us off. No hassles, no problems. See you next time. Thank you.
Stayed 1 night in Nov 2021

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was outstanding, and the customer service was exceptional.
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The Suite we booked was a bedroom and corridor/lounge... it lacked ‘sparkle’. It was clean. It looked like it needed the soft furnishings added to make it look nice. I had to check with reception if we had been given a suite as it was so limited. Staff were over run, very polite and helpful but had far too many things to do. More staff needed
Stayed 2 nights in Sep 2020
Response from GM on Sep 14, 2020
Good Morning, I am really sorry that you were not happy with your room. Normally the rooms have many soft furnishings but anything that is not fixed has been removed under the current restrictions for the safety and protection of both our guests and our staff. The suite has a lounge, a storage area, a king size bedroom, bathroom and a rooftop terrace area with seating but maybe the Welsh weather did not allow you to access that. I am sorry that you felt the staff were too busy. Best wishes and stay safe

10/10 Excellent

Mr Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem!
A warm welcome awaits you at the Plas hotel. The hardworking staff cannot do enough to make your stay very comfortable. The food was definitely the best we’ve had recently, you must try the tapas!
Stayed 2 nights in Sep 2020
Response from GM on Sep 14, 2020
Thank you very much for taking the time to write us a review, It is much appreciated. I will share the message with the team. Thanks again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plas Hyfryd is definitely hyfryd!
We had a lovely stay here while visiting Pembrokeshire this September. The staff were friendly and helpful, and the cooked breakfast was to die for! Our room was great - it was super clean and comfortable, and although it could be a little more modern, it was still lovely and ticked all the right boxes. The ONLY downside is that the bedroom doors can slam, and some guests clearly didn’t care which could be a bit annoying - but this didn’t disturb us or keep us awake. The hotel is in a really convenient location for exploring the local area, and the town itself is lovely with a good choice of restaurants. Would definitely stay again!
The lovely breakfast!
Stayed 2 nights in Sep 2020
Response from GM on Sep 14, 2020
Thank you very much for taking the time to review, We are delighted you enjoyed your stay with us. It would be lovely to welcome you back when we have completed our renovations, Many thanks

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from GM on Sep 14, 2020
Thank you

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ice overnight stay
Lovely hotel in the pretty town of Narberth. Well located, fabulous spacious rooms and really friendly staff
Stayed 1 night in Aug 2020
Response from GM on Sep 1, 2020
Thank you very much for taking the time to review our hotel. We are so glad you enjoyed and hope to see you again soon

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020
Response from GM on Sep 1, 2020
Thank you for the high score, its much appreciated

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous place, lovely food great staff very friendly, would definitely book again. One criticism, turned up at 2 for check in as did another couple, was told couldn’t check in until 3 extra time needed to clean room, it mentioned Covid advice on Hotels.com but no mention of tater check in time.
Stayed 1 night in Jul 2020
Response from GM on Sep 1, 2020
Thank you very much for taking the time to review us and we are so glad you had a lovely time. I am really sorry that the message regarding our current later check in time was not shared with you. This is something we have implemented for the increased safety of our staff and guests. We hope to see you again here at The Plas

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from GM on Sep 1, 2020
Thank you for the high score, it is much appreciated

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ery comfotable stay
Very comfortable hotel. Professional and welcoming Receptionist who was very informative. Room had everything you wanted with very comfortable bedding. The breakfast was brilliant - large choice taking into account it was served in the bedroom. We would certainly stay here again for a longer period in the future. Our first stay in a hotel during Covid - we enjoyed it very much
Stayed 1 night in Jul 2020
Response from GM on Sep 1, 2020
Thank you very much. We are so glad you enjoyed your time with us. We look forward to seeing you again, Thank you

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay, lovely staff and wonderful service, highly recommended
Stayed 1 night in Jan 2020

10/10 Excellent

Zelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in a great town!
Very comfortable hotel with a delightful breakfast. The bed room could do with an update but the bar and dining areas have been refurbished to a high standard. Friendly staff. Narberth is a lovely quirky small town with a number of independent shops
Stayed 1 night in Dec 2019

8/10 Good

Sarah-Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel and well positioned
When we arrived and looked into the restaurant area, I was very impressed with the decor and bright colours. Unfortunately this didn’t continue upstairs, with very tatty carpets and dated rooms. Overall it was very clean and friendly though, and the value for money was still good with the very tasty breakfast included. It was also very well positioned at the top of Narberth town.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Good location in Narberth
Booked a suite room but it was not worth paying extra for, as all we got was a narrow additional space with a sofa not a separate room with T.V that I was expecting. Room was decorated and maintained to a reasonable standard. We enjoyed the breakfast and central location in Narberth. Our suite (room 3) was at the front facing the road so there was quite a bit of road noise. The WiFi connection was very poor and hardly worked at all. We paid through Hotels.com when we made the booking but on checkout they were trying to say we had not paid so not a great way to end our stay.
Stayed 1 night in Sep 2018

10/10 Excellent

Irina, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel close to Pembrokeshire Coast
The Plas was a great place to stay for our bank holiday trip to Pembrokeshire. The room was clean with a very comfy bed. The breakfast was very tasty and had the perfect vegetarian alternative to the classic Welsh breakfast. Narberth is a lovely little town and it’s about 40 mins drive from the coast. Highly recommend this hotel & location.
Stayed 1 night in Aug 2018

8/10 Good

Lorraine

Very comfortable stay
Very happy with the hotel - convenient and comfortable. Friendly welcome on arrival, really pleased with the room - in fact, two separate rooms for parents and children which was a bonus. Basic bathroom with shower over and a little quirky decor but all pretty clean, just be aware the air conditioning unit is situated outside the twin bedded room so noisy if you need the window open. Breakfast was lovely though no hot chocolate which was disappointing. Asked for fresh milk for the room which arrived really quickly.
Stayed 1 night in Aug 2018