South Russell Vacation Packages

Paid for a balcony room but there were no available. They told me that Expedia should not sold it to me and I should take it up with them.

It’s a downtown hotel but one of the nicer cleaner ones. Check in easy and had a great view of Lake Erie. The Bad: one certain bartender/waitress. Had breakfast first morning. (prepaid for 2 nights) this waitress huffed and puffed about basically having to work. We got cold coffee and she was just so damn rude. It was awkward watching her give death rays to her coworker that was super sweet btw. No doubt this is not new to this employee. We came back later in the day with a wedding party and she immediately yelled out we are closed! No food! We were there only for drinks anyway. We stood there waiting to order as she ignored us and walked away to talk to someone else. We left and never went back. Didn’t even go back for the paid breakfast the next morning. Not sure why this establishment would keep someone like this in the front of the house. Everyone else was so nice and helpful.

There’s no lobby, everything is done over the phone and hard to reach anyone. Be prepared for lots of stairs. Tight stairs that is. But it a cool idea. But very over priced.

Good stay for small family. Clean and new.

Lobby was nice. Room ok Maids never came to clean room Toilet wouldn’t flush until maintenance came to fix