Standard Room, 1 King Bed, Pool View | Exterior

Reviews of Holiday Inn Resort South Padre Island - Beach Front, an IHG Hotel

3.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 379 out of 1000 reviews" "
Rating 8 - Good. 227 out of 1000 reviews" "
Rating 6 - Okay. 149 out of 1000 reviews" "
Rating 4 - Poor. 128 out of 1000 reviews" "
Rating 2 - Terrible. 117 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Tanmoy

Liked: Staff & service
Disliked: Property conditions & facilities
Resort needs renovation urgently.
Stayed 3 nights in Mar 2024
Response from Management Team on Apr 22, 2024
Thank you for choosing Holiday Inn Resort South Padre Island, Tanmoy. We're committed to providing the best experience for our guests and will take your comments into consideration as we strive for improvement.We hope to have the opportunity to welcome you back in the future and exceed your expectations. See you soon!

10/10 Excellent

Cathie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, close to beach, friendly staff
Stayed 1 night in Apr 2024
Response from Management Team on Apr 17, 2024
Hello Cathie, Thank you for leaving a review about your experience at Holiday Inn Resort South Padre Island. We are thrilled to hear that you enjoyed your stay with us! Remember, whether you're here for business or pleasure, Holiday Inn Resort South Padre Island is always ready to ensure your stay is comfortable and satisfying. We're genuinely looking forward to welcoming you back for another relaxing getaway.

10/10 Excellent

Nelly

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Hello Nelly. It's reviews like yours that make our day! We can't wait to welcome you back to Holiday Inn Resort South Padre Island for another exceptional stay. Your satisfaction is our goal!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love how close this hotel is to shops, restaurants, and other activities!
Stayed 2 nights in Mar 2024
Response from Christie on Apr 1, 2024
Thank you for taking the time to leave us such a wonderful review, Alexander! We're happy to hear you enjoyed your stay and can't wait to have you back at Holiday Inn Resort South Padre Island. Your happiness is our success!

10/10 Excellent

Armando

Stayed 1 night in Mar 2024
Response from Management Team on Apr 22, 2024
Thank you for your perfect review, Armando. We hope you stay with us again next time at Holiday Inn Resort South Padre Island - Beach Front.

8/10 Good

Fausto

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet hotel. Family friendly. Acces to the beach.
Stayed 2 nights in Mar 2024
Response from Christie on Apr 1, 2024
We're thrilled to receive such positive feedback and glad you enjoyed your time with us. The team at Holiday Inn Resort South Padre Island is looking forward to your next visit. Thank you for being an incredible guest, Fausto!

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Christie on Apr 1, 2024
We're so grateful for your kind words and happy to know you enjoyed your visit, Courtney. The team at Holiday Inn Resort South Padre Island is excited to see you again soon. Thanks for being such a wonderful guest!

10/10 Excellent

Elias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Rene on Mar 29, 2024
Hello, Elias! It's fantastic to hear that you had an enjoyable stay at Holiday Inn Resort South Padre Island. We're truly grateful for your review and are excited to welcome you back in the near future. Thank you for being such a valued guest!

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and helpful. Only complaint was the bathroom was small and the "beach towels" provided looked like one my of my overly used dish towels. The food was also excellent. I will go back!
Stayed 5 nights in Feb 2024
Response from Christie on Mar 29, 2024
Dear Laura, we are so pleased about your rating while staying with us at Holiday Inn Resort South Padre Island. Our staff is excited that they were able to meet your expectations. We will notify management regarding the housekeeping (towels) for our guests. We look forward to seeing you again.

6/10 Okay

Monica

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Restroom are too small
Stayed 1 night in Feb 2024
Response from Christie on Mar 29, 2024
Hello Monica. Thank you so much for choosing Holiday Inn Resort South Padre Island as your preferred getaway destination. We are truly honored to have had the opportunity to serve you. Rest assured that I will personally pass on your comments to our management team, so that we can take any necessary steps to enhance our guest experience further.Our team looks forward to welcoming you back to the beautiful South Padre Island.

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, amenities
We had a stellar view of the gulf. Room was clean & spacious. Amentities overall are great. Location is great. When we checked in there was no map & we were not given clear directions on how to get to our building, which was not marked at all. Were not told if there was any maid service & we had no DND sign if we didn't want maid service. Maid service took away the extra towels we specifically had to ask for earlier in the day & in a double queen room we got 3 towels& 2 coffee cups. Bartenders were great (Jorge, Robert & Edgar).Pool was nice but small for as big as the resort is. Overall, would stay again.
Stayed 3 nights in Jan 2024
Response from Christie on Feb 16, 2024
Dear Rebecca, we are so pleased about your rating while staying with us at Holiday Inn Resort. Our staff is excited that they were able to meet your expectations. We will notify management regarding the housekeeping (towels) and mapping/directions for our guests. We look forward to seeing you again.

6/10 Okay

Victoria

Travelled with partner
The room was nice but the water pressure in the sink and shower is very weak . Also be prepared to pay a “resort fee” at the end of your stay it was close to 100 dollars for booking through a third party service. That shocked and upset me
Stayed 3 nights in Jan 2024
Response from Management on Feb 16, 2024
Dear Victoria. We are sorry we did not meet your expectations while you were our guest.

10/10 Excellent

Lane

Stayed 1 night in Jan 2024
Response from Christie on Mar 29, 2024
Hello Lane! We're over the moon to hear you enjoyed your stay at Holiday Inn Resort South Padre Island. Your review is incredibly appreciated, and we can't wait to welcome you back. Thanks for choosing us!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Christie on Feb 16, 2024
Dear Carlos, thank you for your excellent rating while staying at the Holiday Inn Resort. Our staff takes great pride in their work and proving the best customer service.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location right on the beach is wonderful
Stayed 4 nights in Dec 2023
Response from Christie on Feb 16, 2024
Dear Jennifer, thank you for the excellent rating of your stay at Holiday Inn Resort. Our staff is pleased to know your stay was wonderful.

10/10 Excellent

Jacqueline

Travelled with family and small children
Stay for 6 night. The room was really big but bathroom is small. We stayed in tower B and had an ocean view. Sea side bar and pool bar are really expensive but the pineapple drink and Mexican candy shots were good. We will be back again.
Stayed 6 nights in Dec 2023
Response from Christie on Feb 16, 2024
Dear Jacqueline, thank you for your excellent rating and review of your stay with us at Holiday Inn Resort. We take great pride in delivering excellent customer service. We thank you for your business and look forward to seeing you again.

6/10 Okay

Roland

Travelled with family
Liked: Cleanliness, staff & service, amenities
The shower head was leaking water through the side.
Stayed 1 night in Dec 2023
Response from Management on Feb 16, 2024
Dear Roland. We are sorry we did not meet your expectations based on your rating. Based on your comment on the shower head maintenance will be notified.

8/10 Good

Erik, Austin

Liked: Cleanliness, amenities
Great customer service
Stayed 1 night in Dec 2023
Response from Christie on Feb 16, 2024
Dear Erik, thank you for your rating and review of your stay with us at Holiday Inn Resort. Our staff is committed to providing excellent customer service and enjoyed having you as our guest.

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities
Ocean front rooms, carpet was moist, room smelled like mildew & moldy. Bathroom door didn't shut, rust on metal. Housekeeping asked for towels to be exchanged, never got them. Another time, towels were taking & never got anyback. 2hrs later & 3 phones call finally got a couple. Asked to talk to manager a couple times, never happened. Outside of building needs serious work. Our air conditioner unit was very loud. Horrible stay, don'trecommendit. .
Stayed 7 nights in Dec 2023
Response from Christie on Feb 16, 2024
Dear Michelle, we are sorry we did not meet your expectations during your stay with us. Your comments will be shared with management.

2/10 Terrible

Carla

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Feb 16, 2024
Dear Carla, based on your rating we are sorry we did not meet your expectations. Unfortunately, with no comments in relation to your experience we are unable to know why a rating 2 out of 5.

10/10 Excellent

Jayy

Stayed 1 night in Dec 2023
Response from Christie on Feb 16, 2024
Dear Jayy, thank you for your excellent rating while being our guest at Holiday Inn Resort. We appreciate your rating and thank you for your business.

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was in need of updating and noisy
Stayed 1 night in Dec 2023
Response from Management on Feb 16, 2024
Dear Angela, we are sorry we did not meet your expectations while being our guest.

4/10 Poor

Eder

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Room was humid, small, beds are old and uncomfortable
Stayed 1 night in Dec 2023
Response from Christie on Feb 16, 2024
Dear Eder, we are sorry we did not meet your expectations. We will share the information provided with management.

8/10 Good

Sierra

Travelled with partner
Liked: Cleanliness
I was hesitant after reading other reviews, but the stay was not bad for the price. I would stay again. Things to note: you will want to rent a golf cart to get around. The hotel is not as centralized to local bars as we thought. We got a deal for the week for a cart and it was worth it. One of the pools was not open when we first got here, but opened mid week. I saw other reviews about this. The room did not smell “musty or moldy” as some reviews said. You gotta remember, you’re staying on a beach. Sand, water, & moisture are all things that come with the beach. We had great service at the Seaside Bar from Robert and Jorge. They made our visits fun and sociable.
Stayed 6 nights in Dec 2023
Response from Christie on Feb 16, 2024
Dear Sierra, we would like to thank you for your excellent rating and review. Our staff is committed to providing excellent customer service and are pleased you enjoyed your stay. Thank you for your business and we look forward to seeing you again.

8/10 Good

Sigani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christie on Feb 16, 2024
Dear Sigani. Thank you for your rating while staying as our guest at Holiday Inn Resort. Our staff enjoyed having you as our guest and look forward to seeing you again.

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Response from Christie on Feb 16, 2024
Dear Eric, thank you for your excellent rating and how great your stay was with us at the Holiday Inn Resort. We are excited to know that you enjoyed your stay with us.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roberto waiter was super nice- Chef fantastic! Everyone friendly and the place smells clean.
Stayed 3 nights in Nov 2023
Response from Christie on Dec 5, 2023
Dear Anita. Thank you for your excellent rating during your stay at Holiday Inn Resort. The staff is pleased that your stay with us was an excellent experience.

6/10 Okay

Rachel

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Nov 2023
Response from Management on Feb 16, 2024
Dear Rachel, we are sorry we did not meet your expectations based on your rating. Unfortunately, with no comment(s) provided are don't know why 3 out of 5 was provided.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing!
Stayed 1 night in Nov 2023
Response from Christie on Dec 5, 2023
dear Rafael. Thank you for the excellent rating while staying at the Holiday Inn Resort. The staff is pleased that your stay was relaxing. We loved having you as our guest.

4/10 Poor

Heather

Travelled with family
Disliked: Amenities, property conditions & facilities
Pool was run down and had broken tiles all over. The room was fine, but the bathroom was tiny. Inconvenient to walk from the parking lot outside to the very back building in the rain.
Stayed 3 nights in Nov 2023
Response from Christie on Dec 5, 2023
Dear Heather. We are sorry we fell short of your expectations while staying with us. We strive to provide the best customer service.

10/10 Excellent

Xiuying

Stayed 1 night in Nov 2023
Response from Christie on Mar 29, 2024
Hello, Xiuying! We can't thank you enough for your kind review. Your enjoyment at Holiday Inn Resort South Padre Island is our greatest reward. Looking forward to welcoming you back soon. Thanks!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Christie on Dec 5, 2023
Dear Joseph. We loved having you as our guest at Holiday Inn Resort. The staff is pleased that your stay was excellent.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean.
Comfy hotel with essentially level 2 Tesla chargers. Great place for waiting out a SpaceX launch. 🚀
Stayed 1 night in Nov 2023
Response from Christie on Dec 5, 2023
Dear Jason. Thank you for your excellent rating and review of the Holiday Inn Resort. We are glad to know that you enjoyed your stay and the SpaceX launch.

8/10 Good

Jesus

Stayed 2 nights in Nov 2023
Response from Christie on Dec 5, 2023
Dear Jesus. Thank you for rating your stay at the Holiday Inn Resort. The staff is dedicated to providing our guest the best customer service.

8/10 Good

Georgina

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Reservation Fiasco
Room AC was load and sputtering. Staff were nice but disappointed with reservations. I accidently made two reservations at both hotels in the area. I called Holiday Inn and was told I only had one. When I received my Hotels.com there were two reservations and I was charged $175 for a late cancellation fee. I learned a costly lesson and will no longer use a third partly like hotels.com or a Holiday Inn again. Too many hotels and companies out there to help us non computer savvy people.
Stayed 2 nights in Nov 2023
Response from Management on Nov 21, 2023
Dear Georgina. We are sorry we fell short of your expectations. Our staff is dedicated to providing 100% when it comes to customer service.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach access and great for Starship/SpaceX launches
Stayed 2 nights in Nov 2023
Response from Christie on Nov 21, 2023
Dear Ryan. Thank you for your excellent rating and review of your stay ay Holiday Inn Resort. Glad you were able to enjoy the beach and Starship/SpaceX launches and our staff looks forward to seeing you again.

10/10 Excellent

Jennifer L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Nov 2023
Response from Christie on Nov 21, 2023
Dear Jennifer. Thank you for the excellent rating when staying at Holiday inn Resort. Our staff is committed to providing excellent customer service. We hope to see you again.

2/10 Terrible

GUO, Corpus Christi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Never had this happen before, my room wasn't ready at 9pm!
Stayed 1 night in Nov 2023
Response from Christie on Nov 21, 2023
Dear Guo. We are sorry we fell short of your expectations with your room not being ready. The staff will be made aware of this incident.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very welcoming staff, I was there for a run event. Everything was amazing!
Stayed 1 night in Nov 2023
Response from Christie on Nov 21, 2023
Dear Susan. The staff would like to thank you for the excellent rating and review for your stay at Holiday Inn Resort. Our staff takes great pride in their work and our guests.

10/10 Excellent

Azinga Sariya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property. Clean, confidant with modern amenities. The staff is incredibly friendly.
Stayed 3 nights in Nov 2023
Response from Jose Davila on Nov 25, 2023
Your 5-star rating means the world to us! We are thrilled to have provided you with a memorable experience and look forward to welcoming you back soon.

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it was on the beach and it was a very clean
Stayed 3 nights in Nov 2023
Response from Jose Davila on Nov 11, 2023
Your 5-star rating means the world to us! We are thrilled to have provided you with a memorable experience and look forward to welcoming you back soon.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
My family enjoyed everything it was honestly perfect for us
Stayed 5 nights in Oct 2023
Response from Jose Davila on Nov 2, 2023
Thank you for the feedback. It made our team smile. We're so happy you have enjoyed our Resort. We hope to see you in the near future.

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay
Stayed 2 nights in Oct 2023
Response from Jose Davila on Nov 2, 2023
Thank you for your glowing 5-star review! We appreciate your kind words and are thrilled to hear that you had a wonderful experience with us

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel on the beach!
Our stay was very comfortable, loved the pools. One desk clerk was unfriendly. We were charged a resort fee, even though their website says its only through the end of september. I called and they removed the charge.
Stayed 5 nights in Oct 2023
Response from Christie on Oct 31, 2023
Dear Julie. Thank you for the excellent rating and review of your stay with us at Holiday Inn Resort. The staff takes great pride in their work and customer service. We look forward to having you stay with us again.

10/10 Excellent

johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 1 night in Oct 2023
Response from Christie on Oct 31, 2023
Dear Johanna. We appreciate your excellent rating and review of the Holiday Inn Resort. Our staff is committed to making sure our guests are happy and pleased with the services provided. We look forward to seeing you again.

10/10 Excellent

Iris

Travelled with family
Liked: Staff & service, property conditions & facilities
Great!!!
Stayed 1 night in Oct 2023
Response from Jose Davila on Nov 11, 2023
Your 5-star rating means the world to us! We are thrilled to have provided you with a memorable experience and look forward to welcoming you back soon.

8/10 Good

lukas

Stayed 1 night in Oct 2023
Response from Christie on Nov 21, 2023
Dear Lukas. Thank you for taking time to rate your stay with Holiday Inn Resort. Our staff takes great pride in making sure our guests are happy.

10/10 Excellent

Belsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing i did not like was that the restroom was too small and the toilet was too low. Also, we walked a very long ways to get to our building/room.
Stayed 1 night in Oct 2023
Response from Jose Davila on Nov 2, 2023
Thank you for taking a moment to share your experience at property. We are so pleased to hear you found the Resort to your liking. We look forward to welcoming you back again soon.

8/10 Good

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was a great hotel
Stayed 1 night in Oct 2023
Response from Christie on Oct 27, 2023
Dear Jorge. Thank you for your rating of Holiday Inn Resort South Padre Island. We take pride in providing excellent customer service. We are pleased you enjoyed your stay/

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from Christie on Oct 27, 2023
Dear Paul. Thank you for rating your stay at Holiday Inn Resort South Padre Island. Our staff enjoyed having you as our guest.