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Wonderful stay. Staff were fabulous, the food was great and the room was perfect. Would definitely recommend.
Jena
Stayed 1 night in Feb 2024
Response from Dominika Sklenarova, Guest Experience Manager on Feb 27, 2024
Dear Jena,We appreciate your beautiful review.We are delighted that your stay at Barceló Brno Palace met all your expectations, and we hope to welcome you back soon.Best regards,Dominika Sklenarova, Guest Experience Manager
Excellent location - transport, quiet neighborhood, historical part of Brno, shopping, restaurants, kavarny,
very pleasant and helpful staff, big clean rooms.
Richard
Stayed 1 night in Feb 2024
Response from Dominika Sklenarova, Guest Experience Manager on Feb 26, 2024
Dear Richard,Thank you very much for your beautiful review.We are delighted that you enjoyed your stay, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager
Response from Dominika Sklenarova, Guest Experience Manager on Feb 13, 2024
Dear Daniel,Thank you for taking the time to review your stay at Barceló Brno Palace.We are pleased that you were satisfied with our service, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager
Lovely hotel. Great location. Super service and very friendly and welcoming staff.
Only complaint is that the rooms were too hot and turning down the heating had no impact.
jonathan
Stayed 2 nights in Dec 2023
Response from Dominika Sklenarova, Guest Experience Manager on Dec 24, 2023
Dear Jonathan,We appreciate your feedback.We regret that the temperature of your room did not suit your needs, and you did not contact our front desk staff during your stay. They are always willing to help with anything our guests need.Nevertheless, we are pleased that, in general, you spent a pleasant time with us, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager
Response from Dominika Sklenarova, Guest Experience Manager on Dec 16, 2023
Dear Andrew,Thank you for your feedback.It is wonderful to know that your stay at Barceló Brno Palace met your expectations.We hope to welcome you back soon.Best regards,Dominika Sklenarova, Guest Experience Manager
Excellent hotel and for small extra fee can valet park at front door, which in Brno center is good feature
Robert
Stayed 1 night in Dec 2023
Response from Dominika Sklenarova, Guest Experience Manager on Dec 10, 2023
Dear Robert,We truly appreciate your feedback.We are glad that you enjoyed your stay, and we will be happy to welcome you back soon.All the best,Dominika Sklenarova, Guest Experience Manager
Barceló Brno Palace hotel is really conveniently located in the centre of Brno. The hotel itself has a luxurious vibe, the room was huge and so was the bed (like you need to get an Uber to get from one side to the other huge). Breakfast was amazing and definitely worth paying for.
Jan
Stayed 3 nights in Nov 2023
Response from Dominika Sklenarova, Guest Experience Manager on Nov 13, 2023
Dear Jan,Thank you for your beautiful feedback.We are pleased that your stay at Barceló Brno Palace met all your expectations, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager
We stayed one night here as we wanted to explore Brno. The Barcelo Brno Palace was perfect - central to the old town, which made everything we wanted to see and do walkable. It's also very close to the train station (which would have been great if we had less luggage - we would have been able to walk there). The hotel was beautiful, the room was large and clean and modern. Definitely recommend.
Katherine
Stayed 1 night in Sep 2023
Response from Dominika Sklenarova, Guest Experience Manager on Oct 9, 2023
Dear Katherine,We truly appreciate your beautiful review.We are pleased that your stay at Barceló Brno Palace met all your expectations, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager
Terrible housekeeping for 5* hotel. Opening room doors before checkout without knocking. Mold in bathroom. Terrible sound isolation. Full parking spaces in front of hotel, so you cannot even park for Valet to take it. Standard breakfast - not 5* level. After complaining no compensation… We will not stay there again.
Miroslav
Stayed 1 night in Sep 2023
Response from Dominika Sklenarova, Guest Experience Manager on Sep 11, 2023
Dear Miroslav,Thank you kindly for your feedback.We are sorry that your stay at Barceló Brno Palace did not meet your expectations. We will immediately discuss the mentioned issue with the housekeeping manager. Situations like this should not occur at all, and we will do everything possible to avoid them in the future.We hope you will give us a chance to make it up to you and visit us again in the future.Thank you again for your honest opinion.All the best,Dominika Sklenarova, Guest Experience Manager
Response from Dominika Sklenarova, Guest Experience Manager on Aug 31, 2023
Dear Janet,Thank you very much for your feedback.We are delighted that you enjoyed your stay, and we hope to welcome you back soon.Best regards,Dominika Sklenarova, Guest Experience Manager
8/10 Good
Alexander
Travelled with family and small children
Aug 16, 2023
Liked: Cleanliness
Disliked: Staff & service
Overall a good hotel in a central location. The service is a bit poor but generally good.
Alexander
Stayed 3 nights in Aug 2023
Response from Dominika Sklenarova, Guest Experience Manager on Aug 17, 2023
Dear Alexander,Thank you very much for your feedback.We are sorry that you did not find our service sufficient. Our guests usually appreciate the approach of our staff, so we regret that your impression was different. We will definitely take your comment into consideration.Nevertheless, we are glad that, in general, you spent pleasant time with us, and we will be happy to welcome you back soon.All the best,Dominika Sklenarova, Guest Experience Manager
A beautiful property with a unique foyer. The room was very well appointed and quite large. The staff were excellent and very accommodating. The property is very centrally located to all tourist attractions and the city. We had a wonderful 3 days and would highly recommend it to anyone visiting Brno.
Cherie
Stayed 3 nights in Aug 2023
Response from Dominika Sklenarova, Guest Experience Manager on Aug 9, 2023
Dear Cherie,Thank you for your review.We are glad that you spent a beautiful time in Brno, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager
Perfect location for exploring Brno on foot. Room was large with comfortable king-plus bed and good bathroom/shower. Staff were very helpful and attentive and were able to assist with such tasks as calling for taxis etc (ensure you ask for a taxi that takes card if you do not have cash). The only downside to the stay was that if English is your only language there are only one or two English news tv channels with no smart tv options. If staying more than a few days travel with an iPad of similar for your movie content. Room has excellent wifi signal for this.
Melanie
Stayed 7 nights in Jul 2023
Response from Dominika Sklenarova, Guest Experience Manager on Jul 30, 2023
Dear Melanie,Thank you very much for your feedback.We are pleased that you enjoyed your stay, and we appreciate the kind words of our staff, who is always happy to help.We hope to welcome you back soon.All the best,Dominika Sklenarova, Guest Experience Manager
Response from Dominika Sklenarova, Guest Experience Manager on Jul 30, 2023
Dear Katherine,Thank you very much for your feedback.We are delighted that your enjoyed your stay, and we hope to welcome you back soon.Best regards,Dominika Sklenarova, Guest Experience Manager
Beautiful hotel and conveniently located. The staff were welcoming and accommodating. The gym was well taken care of and had good lighting and Bose speakers connected to Spotify which I appreciated. I would highly recommend choosing this hotel for a relaxing stay!
Katelyn
Response from Dominika Sklenarova, Guest Experience Manager on Jun 20, 2023
Dear Katelyn,thank you very much for your beautiful feedback.We are delighted that your stay at Barceló Brno Palace met all your expectations, and we will pass on your kind words to all members of our team.We hope to welcome you back soon.Best regards,Dominika Sklenarova, Guest Experience Manager
Great location, 10 minutes from train station. Very close to town center and cathedral. Can be noisy because it is close to a couple bars.
Staff was helpful, spoke English and room was very comfortable.
The bar off the lobby is quite small but there are lots of places in the lobby to sit and be comfortable.
The building is beautiful, the location very convenient to the old town, and the room was large. However the ventilation was such that the room could not be cooled for sleeping (we like a cool room as the bedding is very warm). It was 'necessary' to open the windows but the street noise was considerable with the noisy revellers going on until about 3am.
Douglas
Stayed 2 nights in May 2023
Response from Dominika Sklenarova, Guest Experience Manager on May 25, 2023
Dear Douglas,thank you for your feedback.We are sorry to read that you have experienced a technical problem in your room. We will immediately pass your comment to our maintenance staff.On the other hand, we are pleased that you found our building beautiful and we hope that in general, you spent a pleasant time with us.We will be happy to welcome you back in the future.All the best,Dominika Sklenarova, Guest Experience Manager
Response from Dominika Sklenarova, Guest Experience Manager on Feb 4, 2023
Dear Qutaeba,Thank you very much for your feedback.We are glad that your stay in Barceló Brno Palace met you expectations and we hope to welcome you back soon.All the best,Dominika Sklenarova, Guest Experience Manager
Everything top-notch, from the location to the comfort of the room, amenities and breakfast. Very friendly and helpful staff. Excellent area to explore the city attractions and Castle.
The hotel has an impressive lobby, decoration, and atmosphere are fantastic. The staff was professional. We didn't try the hotel breakfast, even though I would go for it next time, overall the experience was very welcoming.
Matej
Response from Dominika Sklenarova, Guest Experience Manager on Dec 31, 2022
Dear Matej,Thank you very much for your kind feedback.We are pleased that you spent nice time with us and we appreciate your compliment of our staff who do everything possible to make our guests feel welcome.We look forward to your next visit.Best regards,Dominika Sklenarova, Guest Experience Manager
Absolutely gorgeous hotel. Very modern, and our room was huge. Very convenient to city center, Christmas markets, the cathedral and castle, pretty much everything you’d want to see in Brno. Would definitely recommend for Brno.
Verified traveller
Stayed 1 night in Dec 2022
Response from Dominika Sklenarova, Guest Experience Manager on Dec 13, 2022
Dear Guest,Thank you very much for your feedback.We are pleased that you enjoyed your stay and that our central location suited your needs. Brno is amazing in pre-Christmas period so we hope that you will decide to come next year again.Best wishes,Dominika Sklenarova, Guest Experience Manager
Response from Dominika Sklenarova, Guest Experience Manager on Dec 12, 2022
Dear William,Thank you very much for your feedback.We are happy to read that your stay in Barceló Brno Palace met your expectations and we hope to welcome you back in the future.Best regards,Dominika Sklenarova, Guest Experience Manager
Beautiful hotel with welcome drinks. Great breakfast.
Verified traveller
Stayed 1 night in Oct 2022
Response from Dominika Sklenarova, Guest Experience Manager on Oct 17, 2022
Dear Guest,Thank you very much for your kind review.We are glad to read that your stay met your expectations and that you enjoyed the breakfast which includes organic, local and seasonal products.We look forward to your next visit.Best regards,Dominika Sklenarova, Guest Experience Manager
This hotel is in a great location, close to the sights and main square. It's style is Continental Bling but we had a nice room overlooking the park. Ask if an event is planned & to avoid the courtyard, we had a fashion show on the night we arrived.
Verified traveller
Stayed 2 nights in Sep 2022
Response from Dominika Sklenarova, Guest Experience Manager on Oct 3, 2022
Dear Guest,Thank you kindly for your review.We are sorry to read that your stay was not quiet as you wished. Please accept our apologies. We just would like to remind that the event finished before 10 pm to do not disturb our guests. Nevertheless, we are glad to read that you were satisfied with our central location and with the room and its view.We hope to welcome you back in the future.Best regards,Dominika Sklenarova, Guest Experience Manager
Great stay, staff very helpful professional and friendly.
Verified traveller
Stayed 2 nights in Sep 2022
Response from Dominika Sklenarova, Guest Experience Manager on Sep 21, 2022
Dear Guest,Thank you for your feedback.We are delighted that your stay was enjoyable and we appreciate your kind comment about our team who do everything possible to make our guests feel welcome.We look forward to welcoming you back on a future occasion.Best wishes,Dominika Sklenarova, Guest Experience Manager