It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Iberostar Selection Playa Mita. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail. Also, we are pleased to read how happy you and your family were with our culinary offer. We are very proud of our excellent gastronomic choice and quality, so to hear your compliments is wonderful for us!On the other hand, allow us to inform you that the temperature of the pool varies according to the outside climate. On summer days it is much warmer and on other seasons the water can feel colder. We are saddened to know that on this occasion you were not able to fully enjoy our pools.Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences.We hope to have the honor of hosting you once again on your upcoming vacations.Kindly,

We want you to know that your review of Iberostar Selection Playa Mita is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.Again, we appreciate your positive comments and look forward to welcoming you back again soon.Best Regards,

First and foremost, we would like to express our appreciation to you for choosing Iberostar Selection Playa Mita for your holidays and for taking the time to share your comments with us. We have treated your opinion as a success story and we would all be delighted to welcome you back in the not too distant future. Until then we wish you all the best.Kind Regards,

Thank you for choosing us for your recent holiday and also for taking the time to share your opinion with us.We sincerely regret reading that your recent stay at Iberostar Selection Playa Mita fell short of your expectations. Allow us to mention that at Iberostar, we are on a daily quest for culinary perfection. Our team of hand-picked professional chefs, using only the highest quality ingredients aim to please the palates of our valued guests. We will take note and use the improvement opportunity that this gives us.On the other hand, we regret your disappointment with your room as our goal is to offer our guests a comfortable stay to enable them to enjoy their holidays. As we are constantly striving to improve all our services, we have taken note of your observation. So again, we thank you for sharing this constructive review with us and we hope to welcome you back again soon.Best regards,

We would like first of all to thank you for your excellent review of Iberostar Selection Playa Mita. Our goal is to create a particularly pleasant atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us. It is also good to know that you hold us in fond memories and we very much hope that you visit us again soon.Best Regards,

Firstly we thank you for contacting us to share your concerns related to your recent holiday.We strive daily for complete customer satisfaction, and we are sorry for the impression that you have received during your time with us. We would like to emphasize that at Iberostar, service orientation and personalized attention to our customers are of the utmost importance and it is our priority to guarantee a memorable vacation for our guests. We assure you that our front desk team does everything in their hands to assist our guests with their bookings the best possible way. We thank you for sharing your experience with us and regret that it made your holiday seem less than perfect. It is important to mention that all photos and videos on our website are taken on-site by a group of photographers and updated in a certain period of time in order to provide our guests with an accurate view of our beautiful Resort. We are sorry that you had a different perception of our Resort. We certainly believe that our positive reviews are a confirmation of the efforts of our staff. Allow us to inform you that a very substantial portion of our business is repeat business. We believe that the level of repeat business that we have experienced over the years is the very best testimony to the manner in which we have cared for our guests, to their sense of comfort and safety and to their very high level of satisfaction.Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

We would like to thank you for choosing Iberostar Selection Playa Mita for your holiday and for sharing your experience with us.. Allow us to explain that the temperature of the pool varies according to the outside climate. We regret that you were not able to fully enjoy our pools.Again, we thank you for choosing Iberostar Selection Playa Mita for your holiday and hope to have the pleasure of serving you again soon.Best regards,

We really appreciate you notifying us of your concerns related to your recent stay with us.Gastronomy is one of the pillars of our establishment, and we work on a daily basis to surpass ourselves. We sincerely regret that on this visit we did not please you with our gastronomic offer. We shall use your constructive critique and ideas to help us reach our goal of complete customer satisfaction.Once more, we thank you for your review and hope to see you in the future at one of our hotels.Best regards,

It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

We would like to express our appreciation on behalf of the whole team for sharing such a positive review of your stay with us.The fact that you enjoyed your holiday is for us the best confirmation that we are working in the right direction.We look forward to serving you again to repeat or even surpass this experience.Kind regards,

We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again we thank you for sharing this fabulous review of Iberostar Selection Playa Mita and we hope to welcome you back again in the not too distant future.Best Regards,

Thank you for taking the time to share your impressions of your stay at Iberostar Selection Playa Mita. It has been an absolute pleasure to read your praise concerning the cuisine at our Steakhouse “La Bahía”, that you enjoyed during your stay with us. It makes us really happy to see that you noticed how important this part of our company is to us. On the other hand, regarding your comments on the service of our wait staff, we will take note of the improvement opportunities that your observations offer us. Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests and we are sad that during your stay we did not accomplish our goal with you. We will pass on your comments to the correct department for their consideration and we apologize for any inconvenience caused.We thank you once again for your opinion and we look forward to welcoming you back again. Until then, we wish you all the best.Best regards,

First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,

We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar Selection Playa Mita. Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Likewise, we thank you for sharing your observations and we hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,

We thank you for choosing Iberostar Selection Playa Mita as host of your recent vacations.Allow us to mention that we try to please all our guests and we believe that a pleasant and convenient surroundings are paramount to our guest's enjoyment during their stay with us and we are saddened to know that our privileged and secluded location was not of your liking.We take this opportunity to kindly suggest always asking our Public Relations department about the best options for transportation services, they will be glad to assist you. We hope to have the opportunity of welcoming you again. Sincerely,

We would like first and foremost to thank you for choosing Iberostar Selection Playa Mita for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,

We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Selection Playa Mita and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

Thank you for taking the time out of your day to write to us and share this review of your recent holiday at Iberostar Selection Playa Mita. We are happy to read that our fabulous Star Camp was one of the highlights of your stay. It is indeed a safe space where the little ones have the opportunity to play while they explore their creativity, learn, acquire healthy habits, and make new friends, and all these with the peace of mind that your children are safe while having a great time. On the other hand, we sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us and we strive daily for complete customer satisfaction. We assure you that our Maintenance and Housekeeping departments follow a strict maintenance and cleaning program in order to keep our rooms in tip-top conditions.However, it is important to add that because of the climate and the location in which we are located, near the beach, sometimes humidity is unfortunately inevitable. We regret that despite our best efforts,we were unable to fulfill your wishes .Allow us to mention that excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests. We will certainly relay your comments to the correct department. We thank you for bringing it to our attention.It is important to add that we are fully committed to our guestssafety and well-being. Therefore, we work very strictly according to the internal and external health & safety regulations and we only use non-hazardous and biodegradable products.Finally we would like to say that your comments are invaluable in helping us create the ideal holiday experience and we really hope you will allow us another opportunity to show you that your holiday experience can be improved.Best regards,

We thank you for sharing this positive feedback after your stay at our Iberostar Selection Playa Mita. It would be an honor to serve you again and until then we wish you well.Best regards,

We are very happy to read that Iberostar Selection Playa Mita has lived up to your expectations. We look forward to serving you again to repeat or even surpass this experience.Kind Regards,

Thank you for choosing Iberostar Selection Playa Mita for your recent holiday.Our goal is our guests’ complete satisfaction and to make them feel as relaxed and pampered as possible. We appreciate you sharing with us the aspects that you enjoyed the most. On the other hand, we regret we did not exceed your expectations entirely. For future occasions, we kindly ask you to approach our Public Relations department for anything you may need in order to make your stay more comfortable. We always look for the opportunity to primarily find a solution to any issues while our guests are in our hospitality.Again, we thank you for choosing Iberostar for your holiday and hope to have the pleasure of serving you again soon.Best regards,

Thank you so much for choosing Iberostar Selection Playa Mita as your most recent holiday destination.We are happy to hear that you had such an enjoyable stay with us.It will be a pleasure to host you once again on your upcoming vacations.Kind regards,

We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Selection Playa Mita and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

Thank you for sending us your feedback, it is extremely important to us.We regret to read that we have not been able to meet your expectations regarding cleanliness and it surprises us, as we follow a strict cleaning protocol and we are characterized for our immaculate and pristine hotels, we totally agree that correct hygiene is essential to offer a comfortable stay for our guests, and we assure you that this is our goal. We will pass on your comments to the correct department and we are sorry that this made your holiday seem less than perfect.Once again, thank you for your time and effort with this review and we hope to see you again one day.Best regards,

First and foremost, we would like to thank you for choosing Iberostar Selection Playa Mita on your most recent vacation.Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. Again we thank you for sharing your comments and we hope to welcome you back again in the not too distant future.Best Regards,

We would like first and foremost to thank you for choosing us for your recent holiday and also for taking the time to share your opinion with us.Our main goal is to provide our guests with an amazing experience, and we are concerned to read that the quality of our service did not meet your expectations. Our team constantly strives to provide our guests the best experiences, hand in hand with a friendly, warm and timely service at all times.On the other hand, we regret reading about the situation you describe. We can assure you we are fully committed to our guests and to their safety and well-being. Therefore, it is important to say that we work with high standards and protocols regarding hygiene, health, sanitation, service and safety. In order to maintain these high standards our team of Chefs daily supervises that the food is prepared with the highest levels of hygiene and quality, from the moment each dish is prepared, until we deliver it to our guests.In addition to this, we have daily inspections carried out by our Quality & Hygiene department as well as by an external company. Everything is continuously inspected, from our ingredients, temperatures, water, procedures, and every tool and equipment used for food handling. We do not take your feedback lightly and we will forward them to our Food and Beverage department for their review. We reiterate the seriousness with which Iberostar Hotels & Resorts takes all matters relating to the safety of our guests and our complete commitment to their well-being. Rest assured that your feedback is truly important to us. We hope to have the opportunity to serve you once again in the near future.Best regards,

Thank you for choosing Iberostar Selection Playa Mita and for sharing your experience with us.We are happy to hear that overall you had a good time with us.On the other hand, we are saddened to hear that our exquisite buffet did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Also, we regret to know that our entertainment program was not to your liking. Our Star Friends team works with great enthusiasm and makes a significant effort to satisfy our guests. It is important to add that different activities are carried out throughout the day for the enjoyment of our guests, such as yoga, volleyball, water polo, aqua fit, bingo, beach games, zumba and dance lessons, and much more. All this information and schedules is available in our Iberostar app.Once again, we thank you for your feedback and we hope to welcome you back in the future.Kind regards,

Thank you for taking the time out of your day to write to us and share this review of your recent holiday at Iberostar Selection Playa Mita.We are pleased to know that our a la carte restaurants and the friendly service from our staff were to your liking.On the other hand, allow us to mention that our main goal is to provide our guests with an amazing experience, exceeding their expectations at all times. For this reason, we are concerned to read that you encountered some inconveniences at your check in and check out. We would like to emphasize that at Iberostar, service orientation and personalized attention to our customers are of the utmost importance and it is our priority to guarantee a memorable vacation for our guests. We assure you that our front desk team does everything in their hands to accomplish this by assisting our guests the best possible way. We thank you for sharing your experience with us and regret that it made your holiday seem less than perfect. We hope to have the pleasure of your company in the future and fulfill all of your expectations in true Iberostar style.Best regards,

We thank you for choosing Iberostar Selection Playa Mita as host of your recent vacations.It is a pleasure to know that you enjoyed your vacation experience. On the other hand, allow us to mention that our main priority is our guests’ enjoyment. For this reason our staff daily cleans the beach area in order to keep the sand as clean as possible. Likewise, we appreciate the time you have taken to share your comments with us and we hope to have the opportunity to serve you once again in the near future.Best regards,

Thank you for taking the time to share your impressions of your stay at Iberostar Selection Playa Mita. Our guest's enjoyment is top priority and we are disappointed to hear that your stay was not as perfect as it should have been. Allow us to explain that we are a company committed to the conservation of the environment and our hotels in Mexico are free of single-use plastic. Iberostar is committed, among other lines of action, to replacing these products with others made from more environmentally-friendly materials through our pioneering Wave of Change movement. This is just part of our commitment to reducing our impact on the environment through different strategies. It is important to say that we are fully committed to our guests and to their safety and well-being. Therefore, we work with high standards and protocols regarding hygiene, health, sanitation, service and safety. Everything is continuously inspected, from our food ingredients, water, procedures, and every tool and equipment used for food handling. Regarding our water, allow us to explain that our "Vero Water" has a high technology filtration system and it uses reverse osmosis to filter the water, we can assure you that our procedures comply with the highest standards. We thank you once again for your opinion and we hope that you had a pleasurable trip home.Best regards,

We thank you for choosing Iberostar Selection Playa Mita as host of your recent vacations.We are delighted to read that you had a pleasant time in our hospitality.On the other hand, we regret to read that you had some inconveniences with the transportation service and that this has affected your vacation experience with us. Please be sure that we will advise their management and share this comment with them in order to avoid these situations; please note that this is an external company and all their services, products and policies. Likewise, we appreciate the time you have taken to share your comments with us and we hope to have the opportunity to serve you once again in the near future.Best regards,

We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Selection Playa Mita and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

Thank you for taking the time out of your day to write to us and share this review of your recent holiday at Iberostar Selection Playa Mita.Providing exceptional service to all our guests is our main priority and for this reason, we are saddened to read we did not exceed your expectations. We would like to emphasize that at Iberostar service orientation and personalized attention to our customers are of the utmost importance and it is our priority to guarantee a memorable vacation for our guests. We assure you that our team does everything in their hands to accomplish this.On the other hand, we sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction.We assure you that our Maintenance and Housekeeping departments follow a strict maintenance and fumigation program in order to keep our rooms in tip-top conditions, however, we will pass on your comments to the proper department for their consideration.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,

It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar Selection Playa Mita.We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon.Best Regards,