Ratings based on 71 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
88% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Nice hotel on the beach with great pools

Posted 7-Aug-2016
Hotel is good, room def. needs an update. Restaurant are ok. Staff is good.
5out of 5
by A verified traveller fromMexico

Excelente hotel

Posted 3-Aug-2016
Pros: El personal es muy amable y resuelven rápido. El hotel está bonito, cómodo, bien ubicado.
Excelente hotel, muy bien ubicado, bonito y está muy limpio.
1out of 5
by A verified traveller

Worst Four Seasons!

Posted 19-Apr-2016 on Hotels
The room was dirty- couches stained. Not what you expect from a Four Seasons. Ordered a room with 2 double beds and they put us in a room with a king bed and sofa bed. By far the worst experience at a Four Seasons I've ever had. Property was dated. Staff was attentive and incredible but the facilities were sub-par. The spa facilities were pathetic. If you are looking for a nice place this is not it.
4out of 5
by A verified traveller

Damp, moldy smell in room

Posted 28-Feb-2016
Very moldy smell and the bedding was damp. The hotel has humidifiers but none had been in this room for a while. We changed room at Midnight on our second night as in the end as it was so bad. Staff dealt with it well, however was not happy that we paid for this upgraded room and they would not reimburse us due to the hassle and terrible room experience. If you go here make sure it has a humidifier and doesn't smell. If it does- as to move ASAP. Everyone else was FANTASTIC.
4out of 5
by Jaime fromMadrid

Posted 23-Feb-2016 on Hotels
Hotel magnifico. Solo un fallo. Se olvidaron de limpiar la habitacion hasta que llamamos a reclamarlo.
5out of 5
by A verified traveller fromCalifornia, USA

Incredible Service by the Beach

Posted 15-Feb-2016
Cons: Rooms are a bit dated but very clean and nice.
The friendliness and attentive behavior of the staff is beyond what I've ever experienced at other hotels. The beach (there are actually two of them right close by) is pristine. The food is wonderful.
5out of 5
by Susan

Simply put, it's paradise.

Posted 5-Jan-2016 on Hotels
This is our 5th visit to the FS Punta Mita. Simply put, it's paradise. We travel extensively and this is our #1 happy place. its a stunning resort with the best service and people around. its worth every penny.
5out of 5
by A verified traveller fromjersey city, nj

Fantastic place, wonderful staff, gorgeous grounds

Posted 4-Dec-2015
I had a memorable and wonderful stay. The staff are Incredibly kind and attentive , I learned about Mexican wine. Serene setting, delicious food.
2out of 5
by A verified traveller fromSan Francisco

Beautiful Beach View

Posted 2-Dec-2015
Pros: The View and Guest service
Cons: Improved Janitorial Maintenance
Location: Nothing in walking distance
Our room didn't have hot water and we had to change room.
Comment from Hotel Management
22-Jun-2016 by Thomas Citterio, Hotel Management
Apologies if there was a water cut due to emergency repair and if you had to move room. We hope that the rest of your visit went well. Since we are on a peninsula in a private gates community, there are no shops or attractions to walk to. However, I believe this is the case with many other resorts. There are a lot of walking paths in Punta Mita but I understand you were looking for shops other than the boutiques on property, attractions and restaurants.
5out of 5
by A verified traveller

Excellent staff, beautiful room

Posted 26-Oct-2015
The Staff treated us like royalty while we prepared for Hurricane Patricia, which nothing really happened but made us feel very safe. Hotel is perfect, beautiful and very well kept