Sauna, spa tub, steam room, body treatments, hydrotherapy, body scrubs
Check availability

Reviews of Wyndham Alltra Vallarta, All-Inclusive Resort

4 out of 5
Wyndham Alltra Vallarta, All-Inclusive Resort
Paseo De Los Cocoteros Lotes 32 y 33, Nuevo Vallarta, NAY

Reviews

7.6

Good

Rating 10 - Excellent. 217 out of 535 reviews" "
Rating 8 - Good. 136 out of 535 reviews" "
Rating 6 - Okay. 78 out of 535 reviews" "
Rating 4 - Poor. 57 out of 535 reviews" "
Rating 2 - Terrible. 47 out of 535 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Kayla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not as clean as expected, food was not as good as expected.
Stayed 4 nights in Apr 2024
Response from Marco Guerrero, General Manager on Apr 22, 2024
Dear Kayla, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have taken note in our opportunity areas kindly mentioned on your overview. We hope you can give us a new opportunity to serve you in other occasion. We sincerely hope we can have the honor of being your hosts in not-too-distant future, please contact us directly to take care of your next reservation. Cordially

10/10 Excellent

Andelina-Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Pools close at 8pm and they stop serving liquor at midnight so keep that in mind. The pools are amazing and you’re very close to the beach. Staff are absolutely wonderful and attentive. Not the biggest selection of buffet options but good nonetheless. Make sure to book reservations at the restaurants on the first day as some are only open certain days if you want to try them all.
Stayed 7 nights in Apr 2024
Response from Marco Guerrero, General Manager on Apr 18, 2024
Dear Andelina-Marie, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

6/10 Okay

Víctor

Limited dining
Stayed 5 nights in Jan 2024
Response from Marco Guerrero, General Manager on Apr 18, 2024
Dear Victor, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Marco Guerrero, General Manager on Apr 18, 2024
Dear Ryan, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

6/10 Okay

Socorro Gabriela

Travelled with family
The hotel is marketed as having 5 a la cart restaurants but only two of them are open per night. The only breakfast and lunch options are the buffet and the snack bar until 6 pm- every day. You also have to make reservations for these a la cart restaurants and we had very limited time slots available for dinner upon our stay. We had to do dinner at 9:30 pm on one night and 10 pm on a second night , because they had no other available time slot, with 2 days ahead of time. They should market this and let the guest call ahead of time to make these reservations as it limits the experience. Overall, food was decent, staff was excellent.
Stayed 3 nights in Apr 2024
Response from Marco Guerrero, General Manager on Apr 15, 2024
Dear Socorro, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have taken note in our opportunity areas kindly mentioned on your overview. We hope you can give us a new opportunity to serve you in other occasion. We sincerely hope we can have the honor of being your hosts in not-too-distant future, please contact us directly to take care of your next reservation. Cordially

2/10 Terrible

Taylor

Disliked: Cleanliness, staff & service
The cleaning staff took $300 from my wallet that was in my suitcase..
Stayed 5 nights in Apr 2024
Response from Raymundo Moran Wyndham alltra Vallarta on Apr 17, 2024
Thank you for choosing us for vacationing, apologies in advance for this inconvenience, We will contact you directly.cordially

2/10 Terrible

Beatriz Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is not worth it at all. I stayed in the older part of the hotel and it was literally falling apart. Our rooms were incredibly old. Old bathroom with very dirty towels. Everything in the room was old. The elevators were so old they broke down. The roof top bar was so old, it almost seemed like it had caught fire. Staff was rushed and seemed like they hated their jobs. Pools were old and dirty. Walk ways were dirty and stained. Tables in restaurants were old and dirty. Food was old. Just everything was bad. Save your money and don't stay here. Also, there's not much to do in the area unless you want to travel at least 40 min. Hated everything about this property.
Stayed 4 nights in Apr 2024
Response from Marco Guerrero, General Manager on Apr 15, 2024
Dear Beatriz, Thank you for choosing the hospitality of Wyndham Alltra Vallarta, and for taking the time to write a review about your recent experience.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we are working hard for make a better experience to our guest. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. Cordially

4/10 Poor

Denisse

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Food and drinks very very low quality... Not worth the "all inclusive” title especially since there upcharges for drinks and the restaurants are borderline gross. The customer service was atrocious from the checking in, trying to make reservations at the restaurants (which are empty all the time and still turn you away plus the food was again... borderline gross). Not all the rooms on the property are part of the resort, many of the rooms are leased as condos and they share the pools with the guest. There are more things I can say but I'm sure other reviews already mentioned this stuff. Good things... The room is okay although our toilet got clogged and there is one good bar at the property. The buffet is also good and has better food than any of the restaurants.
Stayed 2 nights in Apr 2024
Response from Marco Guerrero, General Manager on Apr 12, 2024
Dear Denisse, Thank you for choosing the hospitality of Wyndham Alltra Vallarta, and for taking the time to write a review about your recent experience.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we are working hard for make a better experience to our guest. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Cordially

8/10 Good

jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, beautiful resort , vip worth the extra bit, for the beauitful views. Restaurants are delicious!
Stayed 5 nights in Apr 2024
Response from Marco Guerrero, General Manager on Apr 11, 2024
Dear Jamie, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

2/10 Terrible

Manik

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Alcohol severely watered down and can't get a drink before 11am. No food available from 12-1pm and 4-6pm (except for a coffee bar), which just boggles my mind for an all-inclusive. Quality of food at buffet was fine but the a la carte options were very bland. Will not be back.
Stayed 7 nights in Apr 2024
Response from Marco Guerrero, General Manager on Apr 10, 2024
Dear Manik, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have taken note in our opportunity areas kindly mentioned on your overview. We hope you can give us a new opportunity to serve you in other occasion. We sincerely hope we can have the honor of being your hosts in not-too-distant future, please contact us directly to take care of your next reservation. Cordially

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pools and beach views Didnt like Sinks in bathrooms did not drain No blow dryer in room and ironing board didnt wirk and iron cord was so short you counld not reach the plug in Food was good but vv very small portions
Stayed 3 nights in Apr 2024
Response from Marco Guerrero, General Manager on Apr 15, 2024
Dear Debra, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

10/10 Excellent

wendy, victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property & staff were outstanding . Buffet was great for breakfast , but not so much for dinner. Ala carte restaurants were great , wasn’t too impressed with the taverna mezza . Food was average & the lights were bright , felt like a cafeteria , other than that it was great & will be back.
Stayed 7 nights in Mar 2024
Response from Marco Guerrero, General Manager on Apr 8, 2024
Dear Wendy, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. We have taken note of our opportunity areas kindly mentioned during your stay. Please feel confident that we will take the proper measures make to our guests a better experience. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. On the other hand, we appreciate your valuable comments about our staff service, thank you for your recognition. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsThank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

6/10 Okay

Tammy

Travelled with family
This resort was a disappointment! We had an issue with bleach that ruined my daughters dress when we went to eat at the buffet on day 1, a black bathing suit was not “found” in white towels that were cleaned from our room after asking 4 days straight and our speaker and Fanny pack were stolen out of a suitcase when a worker entered our room without authorization 1 hour before check out saying they were fixing a TV that we had NEVER complained about! They have not compensated us at all we will NEVER be going back and this will be on all travel reviews. We stayed here for 13 nights and this is the customer service we get. Not a happy traveller!
Response from Marco Guerrero, General Manager on Apr 8, 2024
Dear Tammy, Thank you for choosing the hospitality of Wyndham Alltra Vallarta, and for taking the time to write a review about your recent experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for what happened to his belongings and for what happened to their belongings, also mentioning the high standards and policies we have with our team. On the other hand, We have taken note of our opportunity areas kindly mentioned in your overview. Please feel confident that we are working hard to make a better experience for our guests. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. Please accept our sincere apologies for any inadvertent inconvenience and we hope that you will give us the opportunity to host you again so that we can serve you with the warmth and hospitality that characterizes us. Sincerely,

8/10 Good

Sunggon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Marco Guerrero, General Manager on Apr 8, 2024
Dear Sunggon, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

4/10 Poor

Mary

Travelled with family
Disliked: Staff & service, property conditions & facilities
To preface this, I’ve traveled a ton and have stayed at many resorts all over Mexico. This was my first time here! Rude staff, we got food poisoning and wasted 2 days (from the chicken panini), long waits for breakfast, first room we checked in a/c wasn’t working/toilet clogged 2 times in less then an hour, and the room was gross) ended up paying for an upgrade to have a room with working a/c. We booked a spa appointment and showed up and some how they lost our appointment and had to come back another day. Overall I rate this hotel a 1 and that’s only because the best experience we had was from the smart photography who did our family photos. They were kind, fun, and made that one experience worth the rest of the week. Please retrain your staff to be customer friendly, this was the worst vacation I’d ever been on.
Stayed 4 nights in Apr 2024
Response from Marco Guerrero, General Manager on Apr 5, 2024
Dear Mary, Thank you for choosing the hospitality of Wyndham Alltra Vallarta, and for taking the time to write a review about your recent experience.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We have taken note in our opportunity areas kindly mentioned on your overview about the food, room and service. Please feel confident that we are working hard for make a better experience to our guest. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Cordially

6/10 Okay

Adrian

Travelled with family
The resort was quiet and not too busy. Activities for kids were good, boogie boarding, tennis, pools. We were not happy that we got convinced to upgrade our room after they told us the cheaper upgrade was no longer available, but then gave us the same upgrade but at the higher price.
Stayed 7 nights in Mar 2024
Response from Marco Guerrero, General Manager on Mar 30, 2024
Dear Adrian, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

10/10 Excellent

Joel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, amazing stay, very friendly. Definitely be back!
Stayed 2 nights in Mar 2024
Response from Marco Guerrero, General Manager on Mar 28, 2024
Dear Joel, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

10/10 Excellent

Correana Mae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was always friendly. Servers greet you with a smile; anything you need they help accommodate. Food was plentiful & varied. Pools clean, beach prestine. Watching Iguanas come to the pool for water was always interesting and entertaining. If we visit Mexico again we would stay at the Wyndham Alltra Vallarta again. Thank you for making our first visit to Puerto Vallarta, Mexico an enjoyable experience.
Stayed 6 nights in Mar 2024
Response from Marco Guerrero, General Manager on Mar 25, 2024
Dear Correana Mae, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolutely amazing time! I was a little nervous after reading some of the reviews but they were wrong! The staff was amazing and we loved all the restaurants. So many options! We loved the quietness of the resort and picked this one for that reason. It was a family friendly resort so if you are looking for the party scene, definitely go elsewhere.
Stayed 6 nights in Mar 2024
Response from Marco Guerrero, General Manager on Mar 25, 2024
Dear Erica, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

8/10 Good

dean robert

Travelled with partner
Liked: Cleanliness, staff & service
We thought the place was one of the best places to stay. We will book there again for sure . There was only one staff member that no one liked. He just needs to be educated on his job.
Stayed 11 nights in Mar 2024
Response from Marco Guerrero, General Manager on Mar 20, 2024
Dear Dean Robert, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

8/10 Good

Giovanni

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We loved the room service and extended option of late check out. We disliked tenis court full of sand and bath tub filthy
Stayed 7 nights in Mar 2024
Response from Marco Guerrero, General Manager on Mar 18, 2024
Dear Giovanni, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

4/10 Poor

alexandr

Stayed 7 nights in Mar 2024
Response from Marco Guerrero, General Manager on Apr 8, 2024
Dear Alexandr, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; We hope you can give us a new opportunity to serve you in other occasion. We sincerely hope we can have the honor of being your hosts in not-too-distant future, please contact us directly to take care of your next reservation. Cordially

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Marco Guerrero, General Manager on Mar 18, 2024
Dear Lucas, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

6/10 Okay

Elizabeth

Travelled with group
Liked: Cleanliness
Manuel was amazing. So was Arturo aka chino. The bar tenders were very good too. The taxi service was not good. They would tell you a price at the resort and when it came to pay the taxi drivers would try to charge you more. If you’re young and looking to have fun on the resort I’d reccommend somewhere else because they will yell at you for playing music. Half of the place is owned by older people. The food was edible but not good by any means. The servers get annoyed when you try to order more food even thought the portions couldn’t feed an infant.
Stayed 7 nights in Mar 2024
Response from Marco Guerrero, General Manager on Mar 18, 2024
Dear Elizabeth, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

10/10 Excellent

Yrma

Stayed 3 nights in Mar 2024
Response from Marco Guerrero, General Manager on Apr 4, 2024
Dear Yrma, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

8/10 Good

Eliane D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be amazing if they could offer a shuttle service from the airport to the hotel.
Stayed 5 nights in Feb 2024
Response from Marco Guerrero, General Manager on Mar 14, 2024
Dear Eliane, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

6/10 Okay

Robert

Travelled with family
Disliked: Cleanliness
The rooms are kind of dirty, not much to do around the area, beach and pools are nice and clean, dining is very limited
Stayed 4 nights in Mar 2024
Response from Marco Guerrero, General Manager on Mar 14, 2024
Dear Robert, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

4/10 Poor

Miguel Angel

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I stayed here for five nights and on night two I was ready to leave but it was a nonrefundable stay. I paid for their premium guess package and it turned out to be a scam, all you get is a slightly better view of the ocean. The rooms need to be remodel. Everything in the room was outdated. The TV remote didn't work properly, the TV was old, the closet doors wouldn't close and would get on your way when leaving or entering the room, the hot tub was dirty and the water even dirtier (unusable). The sofa was full of stains of who knows what. The resort has cheap alcohol beverages, the food choices aren't very good, no good entertainment and they have additional charges for everything even to use their ugly cavanas (in reality is not an all inclusive resort.). You share the property with condo owners who take over everything. They have a curfew to use the pool and upstairs bar. And its so far away from Puerto Vallarta or any fun places. Wish I could get my money back. I am very disappointed. Please don't stay here.
Response from Marco Guerrero, General Manager on Mar 13, 2024
Dear Miguel Angel, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have taken note in our opportunity areas kindly mentioned on your overview. We hope you can give us a new opportunity to serve you in other occasion. We sincerely hope we can have the honor of being your hosts in not-too-distant future, please contact us directly to take care of your next reservation. Cordially

10/10 Excellent

Meng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly, room is clean and food it good. Will come back again.
Stayed 5 nights in Mar 2024
Response from Marco Guerrero, General Manager on Mar 13, 2024
Dear Meng, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

10/10 Excellent

Maria Elena Ruiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Marco Guerrero, General Manager on Mar 11, 2024
Dear María Elena, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

10/10 Excellent

Lorena, Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from Marco Guerrero, General Manager on Mar 7, 2024
Dear Lorena, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

2/10 Terrible

Jacquelyn

Disliked: Cleanliness, property conditions & facilities
Most all staff were awesome. Above and beyond BUT the room and room service not so much. Didn’t have coffee for pot until last day. Tipped and asked for more beer and towels and never received.
Stayed 4 nights in Feb 2024
Response from Marco Guerrero, General Manager on Mar 4, 2024
Dear Jacquelyn, Thank you for choosing the hospitality of Wyndham Alltra Vallarta, and for taking the time to write a review about your recent experience.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We have taken note in our opportunity areas kindly mentioned on your overview about the service. Please feel confident that we are working hard for make a better experience to our guest. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. Cordially

10/10 Excellent

Rubi

Stayed 3 nights in Mar 2024
Response from Marco Guerrero, General Manager on Mar 25, 2024
Dear Rubi, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience, loved how nice the staff where, not a lot of kids.
Stayed 4 nights in Feb 2024
Response from Marco Guerrero, General Manager on Mar 4, 2024
Dear Melissa, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Marco Guerrero, Gerente General on Mar 4, 2024
Estimado Yolanda, Agradecemos nos compartiera su experiencia pasada en nuestro hotel y el tiempo dedicado en él. Estamos verdaderamente contentos de saber que regresaron a casa con la mejor de las experiencias, nos encantaría tenerle de regreso en sus futuras vacaciones, por favor si usted necesita que le asistamos para antes de su llegada puede contactarnos directamente será un placer apoyarle. Cordialmente

8/10 Good

Alvaro Hector Soto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall as expected for an all inclusive. First night we had no shampoo, poor service when we arrived, room service never showed up even after called for it 3 times, next day room was never cleaned. When we commented about it we were told that we probably had the no disturb tag outside. We did complain further and everything was fixed for the rest of the days. Food was good, drinks were good, entertainment was average. Overall 4/5
Response from Marco Guerrero, General Manager on Mar 4, 2024
Dear Alvaro, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From our February trip, left Feb 27th. Stayed one week. A couple. Our takes: -we liked the club package, especially the mini buffet and drinks on floor 7. Check in and out on this floor was convenient. (we stayed floor 7). This was open until 7pm. -our favorite drinks were the espresso & chocolate martinis (we are not big into slush drinks, beer or margaritas) -our favorite restaurant was Italia and we enjoyed the rooftop sushi. -massage on the beach was nice (charged us 400 pesos) -breakfast room service was our favorite, no charge. -the coffee shop is open until 11:00 p.m. but on the room cards it says 11:00AM (misprint). -staff were excellent! We tipped in pesos. -cab into Puerto Vallarta was easy. We visited the romantica zone twice -if you're looking for an off resort fine dining experience with a laid back atmosphere we went to the Blue Shrimp in Nuevo Vallarta (9min cab ride). If you go, ask to sit by the lagoon. -no drinks allowed in the pool, we like that as it kept the pools cleaner and not as many rowdy people. -room was very spacious and nice. Deep soaking tub inside and jacuzzi tub on the balcony (used each once). I did have to get housekeeping to clean the outdoor one better prior to use. Things to make better: - pressure wash the areas around the pool. Lots of unpleasant staining. -buffet was so so. Nights with events were much better, ex Mexican night. More fresh stations needed. We would go again! 4/5⭐
Stayed 7 nights in Feb 2024
Response from Marco Guerrero, General Manager on Mar 1, 2024
Dear Amber, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Marco Guerrero, Gerente General on Mar 1, 2024
Estimado David, Agradecemos nos compartiera su experiencia pasada en nuestro hotel y el tiempo dedicado en él. Estamos verdaderamente contentos de saber que regresaron a casa con la mejor de las experiencias, nos encantaría tenerle de regreso en sus futuras vacaciones, por favor si usted necesita que le asistamos para antes de su llegada puede contactarnos directamente será un placer apoyarle. Cordialmente

10/10 Excellent

Cornelius

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come down for the Super Bowl party every year except during Covid and I did not like it being inside the building Super Bowl parties need to be outside or on the beach like they were years ago when dreams on it
Stayed 1 night in Feb 2024
Response from Marco Guerrero, General Manager on Feb 29, 2024
Dear Cornelius, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

10/10 Excellent

Genaro

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly.
Stayed 4 nights in Feb 2024
Response from Marco Guerrero, Gerente General on Feb 29, 2024
Estimado Genaro, Agradecemos nos compartiera su experiencia pasada en nuestro hotel y el tiempo dedicado en el. Estamos verdaderamente contentos de saber que regresaron a casa con la mejor de las experiencias, nos encantaría tenerle de regreso en sus futuras vacaciones, por favor si usted necesita que le asistamos para antes de su llegada puede contactarnos directamente será un placer apoyarle. Cordialmente

10/10 Excellent

Lisa, La Mirada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had such a fabulous all-inclusive vacation! This Wyndham property was the best all-inclusive experience! Clean, good food options, spa and overall customer service from staff was exceptional! Will definitely come back!! Also enjoyed the exceptional service from Fernando, Victor and Samuel who went out of their way to take care of us during our dining experiences.
Stayed 4 nights in Feb 2024
Response from Marco Guerrero, General Manager on Feb 23, 2024
Dear Lisa, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

8/10 Good

Ariana, Watsonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made us feel welcome.
Stayed 5 nights in Feb 2024
Response from Marco Guerrero, General Manager on Feb 22, 2024
Dear Ariana, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,

6/10 Okay

Anoosh

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
there is nothing to do inside or around this property. it's mainly a destination for older folks looking to chill under the sun and use the pool and hang by the beach. drinks are watery and food quality is terrible. A big problem is "mini bar inside the room" which doesn't exist. we made multiple calls to get some water bottles up to the room, and sometimes it takes 6-7 calls to get somebody up. i won't stay here again, and i don't recommend others to do that either.
Stayed 5 nights in Feb 2024
Response from Marco Guerrero, General Manager on Feb 20, 2024
Dear Anoosh, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

6/10 Okay

Karla

Liked: Staff & service, amenities
We booked this fairly last minute and got what we paid for. My partner and I wanted a quick vacation and expectations weren’t that high. We unfortunately were a bit disappointed with the buffet and food options, although it was edible. Drinks were mediocre. The pools and beach area are quite nice. Overall not the worst but also certainly not top of the line. Staff were overall fairly friendly but only one or two went out of their way to accommodate us.
Stayed 7 nights in Feb 2024
Response from Marco Guerrero, General Manager on Feb 19, 2024
Dear Karla, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, food was great, all common areas were extremely clean!
Stayed 1 night in Dec 2023
Response from Marco Guerrero, General Manager on Feb 19, 2024
Dear Martha, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

6/10 Okay

ANNA WANDA

Travelled with partner
Disliked: Staff & service
VIP costumers have to go on seven floor to get drinks.
Stayed 5 nights in Feb 2024
Response from Marco Guerrero, General Manager on Feb 19, 2024
Dear Anna Wanda, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Marco Guerrero, General Manager on Feb 23, 2024
Dear John, Thank you for taking the time to tell us about your experience here at Wyndham Alltra Vallarta, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Marco Guerrero, General Manager on Feb 19, 2024
Dear Richard, Thank you for choosing the hospitality of Wyndham Alltra Vallarta, and for taking the time to write a review about your recent experience.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We have taken note in our opportunity areas kindly mentioned on your overview about the food. Please feel confident that we are working hard for make a better experience to our guest. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. Cordially

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Marco Guerrero, Gerente General on Feb 19, 2024
Estimado David, Agradecemos nos compartiera su experiencia pasada en nuestro hotel y el tiempo dedicado en él. Estamos verdaderamente contentos de saber que regresaron a casa con la mejor de las experiencias, nos encantaría tenerle de regreso en sus futuras vacaciones, por favor si usted necesita que le asistamos para antes de su llegada puede contactarnos directamente será un placer apoyarle. Cordialmente

4/10 Poor

Kathleen May

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We stayed at the Wyndham in February 2024. Overall, we would not choose to stay at this resort again. For the most part, service was excellent and were were treated very well by the staff. We appreciated the multiple swimming pools and beach access. We did not like the condition of the room or the late night noise. The food was very hit and miss. You have to make reservations by 8:30am for dinner in one of the restaurants (please get rid of this archaic process!). 2/4 of our family got traveler's diarrhea. The biggest negative, though, was our check in experience; when we arrived, we were told our room wasn't ready and that we would have to wait for them to clean it and put in a second bed. Our family of 4 arrived late in the day (around 7pm), so we expected a room to be ready. We were offered spa treatment as an apology, but after such a long day of travel, we felt that was unacceptable. Then, after waiting about an hour, we were given access to the room only to find it quite dirty and full of the former guests belongings (pills, socks, used toiletries, trash). Additionally, we stayed in a room above the lobby. The lobby bar played very loud music every night until late (10-11pm or later). There is zero soundproofing and no concern for guests trying to sleep. The toilet in our room made a huge, shrill squeak with every flush.
Stayed 7 nights in Feb 2024
Response from Marco Guerrero, General Manager on Feb 19, 2024
Dear Kathleen May, Thank you for taking the time to tell us about your experience at Wyndham Alltra Vallarta, All Inclusive Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have taken note in our opportunity areas kindly mentioned on your overview. We hope you can give us a new opportunity to serve you in other occasion. We sincerely hope we can have the honor of being your hosts in not-too-distant future, please contact us directly to take care of your next reservation. Cordially