Note fondée sur 705 évaluations vérifiées
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 10 juin 2024
Cold water faucet at bathroom sink not working. Toilet paper holder held on to wall with caulk releasing and sticky around edges. Facility is undergoing renovations which it is apparent are needed staff super friendly and helpful with all our needs. Breakfast bar more than sufficient.
par un voyageur vérifié
Publié le 7 juin 2024
Staff was awesome!! Very nice !
par un voyageur vérifié
Publié le 3 juin 2024
We stayed for three nights. The staff were all very nice but this was just problems that couldn’t be solved.
-our room smelled like fish the entirety of our stay
-the pool did not have chairs to sit in
-the elevator broke multiple times
-loud people on our floor until 1am waking up my kids several times
-a staff member got fired at 6:30am outside of our window for what sounded like drinking on duty. It was about argument that again woke my kids up.
-there was not a phone in the room
To call the front desk. I have a cell phone but didn’t go through the trouble bc I was there alone with my two kids and didn’t feel like drawing attending to myself.
-the staff were all very kind. When we checked out I gave them feedback and they offered points to make up for the problems
Commentaires de Gestion de l’hôtel
3 juin 2024 par Sophia CSR, Gestion de l’hôtel
Hi Crystal,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
par un voyageur vérifié
Publié le 1 juin 2024
The staff was excellent. They are being put in a difficult situation at the moment because they are remodeling. It was like we were walking through a war zone to get to our room. We went to eat and came back a little late, probably around 10, and there wasn't any parking in the front so we parked in the back. We tried every door all around the building and none would open with our room card so we had to walk around to the front. I'm not trying to be too critical but a heads up on the construction would have been nice.
Commentaires de Gestion de l’hôtel
2 juin 2024 par Sophia CSR, Gestion de l’hôtel
Hi Billy,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.
par un voyageur vérifié
Publié le 20 mai 2024
Commentaires de Gestion de l’hôtel
22 mai 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
par un voyageur vérifié
Publié le 19 mai 2024
Faucet handle fell off in tub. Water spicket in tub almost fell off. Hair on side of tub and wall. Uncomfortable bed. Road noise so loud had to buy earplugs to wear at night.
Commentaires de Gestion de l’hôtel
22 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Paula,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
par un voyageur vérifié
Publié le 18 mai 2024
the parking is small for the property and the a/c in the room would not turn down. it was stuck at 75.
Commentaires de Gestion de l’hôtel
22 mai 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
par un voyageur vérifié
Publié le 13 mai 2024
Attendant on duty @ check out when I arrived was not present at front desk. I arrived at 1am, rang the front door bell 5 times before she showed up to open the door. She was very rude, and did not apologize for not answering in a timely manner. Will not stay here again.
Commentaires de Gestion de l’hôtel
14 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Perla,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
par un voyageur vérifié
Publié le 12 mai 2024
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Commentaires de Gestion de l’hôtel
14 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Shannon,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.
par un voyageur vérifié
Publié le 9 mai 2024
Customer Service!
Commentaires de Gestion de l’hôtel
10 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Angela,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
