- Liked: Property conditions & facilities, room comfort
- Disliked: Staff & service
Nice apartment with poor service
What should have been a nice stay in a well located apartment was marred by poor communication and a lack of hospitality. Upon booking of the stay, we received an email to state our time of arrival. When we arrived the location was locked and no one to be found. Neighbors told us the owner wasn't around and did not answer our calls. Hotels.com as well as town tourist board could not get a hold of the owner with direct or alternate numbers for over an hour while our family waited outside the gate. Eventually the owner arrived and let us in without even an apology, just saying he didn't answer cause his phone was dead even though he knew we were coming. Outside of that memorial part of it I will list other positives and negatives. Positives: The place was awesomely located with a great view, the rooms were well decorated and the space was sufficient. Negatives: Besides what was listed above it had a smelly bathroom, partially empty pool that worried me with kids and construction on the apartment during the stay. All in all, I would say that we would not stay again as the price was not reflective of the hospitality and place, though I believe it could improve itself.