I wish I could give them more than 5 stars because they absolutely deserve it! From the moment we booked Luigi was in constant communication with my husband regarding our stay. Luigi was so kind as to set up our Private transportation from Naples the to hotel and also an excursion to Capri.The moment we arrived in Sorrento Antonio greeted us in the square and whisked us away into the streets of Sorrento to the hotel. Upon arriving at the hotel Antonio was so kind of offer us coffee while we got checked in, he also gave us a map of the area with a ton of recommendation for food, views and things to do. Rocio and Maria were also fabulous and greeted us every morning for breakfast with a smile. The breakfast is phenomenal and if you are able to get there for the tiramisu, try it! It is DELICIOUS!! one of the best ones we had while in Italy. I cannot express enough how fantastic the staff is at Sorrento flats, Rocio even did our laundry and found the map Antonio gave us in my husbands pocket (to show the level of attention that the staff has). The staff was even so kind as to leave us a sweet note and a bottle of champagne to celebrate our honeymoon. Sorrento Flats is in a perfect location, clean rooms, great AC, and the absolute best staff! My husband and I stayed at both the St.Regis in Venice and Rome and the staff at Sorrento flats surpassed the services we received at both. We would recommend this hotel to anyone! Thank you again, Luigi and staff, we will be back again!