10/10 Excellent
Robert
Travelled with partner
Mar 18, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We became ill in Naples the day before arrival and had to delay our stay by one night. The hotel was able to assign us the same room which was the top suite in the facility at the same cost for a Friday night with no penalty for cancellation. Our room was unbelievable with a wrap-around balcony, bedstyle lounge outdoor shower and a magnificent view of the harbor, bay and Vesuvius. The room was elgant with tiled floors and a small table and chairs to enjoy wine and cheese while watching the seagulls fly below us at sunset. Breakfast was lovely and the short 8 minute walk downhill to Sorrento restaurants , shops churches was rewarding and invigorating. Staff was first class and helpful by setting up a taxi ride to Pompeii upon departure. On a final note the rainhead i our hot tub spa shower was broken and the staff had it entirely replaced and fixed despite the discovery on a Friday nght at 6 pm. To have that service performed in a matter of hours while we had dinner in town is a testament to the excellence of the hotel staff. We have stayed at fabulous hotels with breathtaking views from our rooms in Ireland, Hawaii, France and Sonoma Valley the Hotel Tonnarella is permanently ensconced alongside those memories.
Robert
Stayed 1 night in Mar 2024