Double Room, Park View

Reviews of Hotel La Residenza Sorrento

4 out of 5
Hotel La Residenza Sorrento
Via Rota, 44, Sorrento, NA

Reviews

8.4

Very good

Rating 10 - Excellent. 88 out of 249 reviews" "
Rating 8 - Good. 116 out of 249 reviews" "
Rating 6 - Okay. 36 out of 249 reviews" "
Rating 4 - Poor. 5 out of 249 reviews" "
Rating 2 - Terrible. 4 out of 249 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here previously as it wasn’t open for my dates this year. The hotel is fantastic, staff are very friendly and helpful. Breakfast was lovely as were the facilities.
Stayed 7 nights in Jun 2020
Response from Front Office Department on Jul 17, 2020
Dear Guest, Thank you for taking the time to write these kind words about our Hotel La Residenza. We are very happy to read that you appreciated the structure and, most of all, the efficiency of our staff. We hope you will get the chance to visit us again soon. Sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the location isn’t in the heart of sorrento , it is only a 15-20 minute walk to town and it was nice being away from the crowds. This hotel is neighbors with a very luxurious hotel which was amazing to stumble upon their outdoor Terrace for drinks while listening to live piano. The view at sunset here is unbeatable. The pool was so relaxing and equipped with a bar as well and free to use along with towels. We love the beach down below however we were disappointed to find out that it was €35 a person and not per couple as we thought. A bit pricey, but there is a cheaper beach on the other side of you prefer. That said, it was extremely quiet and private which was great. The rooms were okay but a bit dated, the bed was very hard. The balcony was awesome to have overlooking the property’s beautiful gardens. It was so nice to have breakfast included but it’s nothing special. The hotel is very loud from echos and like clockwork at 7:00am we were woken up from noise due to breakfast starting. We were also woken up by what sounded like people trying to get in our room but it was just the door rattling from movement of others. Despite that its not perfect , it is a great value for what it offers and a great location. The staff was extremely friendly and very helpful. Our rooms were clean, and equipped with everything you need. We loved our stay in sorrento the most out of our whole Italian vacation
Stayed 3 nights in Sep 2019
Response from Front Office Department on Nov 13, 2019
Dear Guest, Thank you for taking the time to write these kind words about your stay here at the Hotel La Residenza. We are very happy to hear that you appreciated the view, the terrace overlooking the sea and most of all, the efficiency of our staff. We hope you will get the chance to visit us again, Warmest regards.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great looking hotel with friendly helpful staff especially on front desk. As a 4 star hotel I would expect at the very least a bar and also somewhere to dine which neither of these to services were provided, a walk to there sister hotel through the lovely gardens was the only solution, also the swimming pool was at this hotel, very nice but if you wanted to use the beach there was a 50€ charge. Shuttle provided to main town at a charge. Room very nice with a sea view and of the gardens.
Stayed 3 nights in Sep 2019
Response from Front Office Department on Nov 13, 2019
Dear Guest, Thank you for taking the time to review your stay at our Hotel La Residenza. We are glad you decided to be our guest and we hope you will have the chance to come back again in Sorrento to make your future stay even better than the first one. Warmest Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Front Office Department on Oct 2, 2019
Dear Guest, Thank you for taking the time to rate your stay at Hotel La Residenza. We are truly happy you found us worth getting a four star rating and hope to get the fifth star next time you visit. Warmest Regards

8/10 Good

SK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Very responsive staff. Went out of their way to set us up with gym access at the neighboring facility and addressed any minor concerns that we had upon check in. I recommend this hotel - very good service and amenities for the price.
Stayed 3 nights in Sep 2019
Response from Front Office Staff on Sep 10, 2019
Dear Guest, Let us first thank you for choosing us for your stay in Sorrento. We are very glad that you appreciated the efforts of our staff to make guests feel cared about. We hope you will get the chance to visit us again. Sincerely.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Front Office Department on Aug 30, 2019
Dear Guest, Thank you very much for taking the time to rate your stay at Hotel La Residenza, Sorrento. We really appreciate that you found us worth getting a eight star rating and we hope to make your stay even better next time you will come to visit us. Warmest Regards.

6/10 Okay

ezgi

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Aug 2019
Response from Front Office Staff on Sep 10, 2019
Dear Guest, Thank you for taking the time to rate your stay at our Hotel La Residenza. We are glad you decided to be our guest and hope you will come back soon to Sorrento. Sincerely.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was an additional cost. The beech was 20.00 the shuttle was 5.00 and after breakfast there’s nothing to eat or order. My Family was at the Parco Di Principe and although it’s a more expensive it was 100% better.
Stayed 4 nights in Aug 2019
Response from Front Office Staff on Sep 10, 2019
Dear Guest, Let us first thank you for the time you spent to write this review. We are very sorry to hear about your less than ideal experience with us and we hope that our staff and the included services were sufficient in your opinion. We hope you will give us another chance in the future and send our warmest regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is one thegood places i stayed in wile visiting italy. Ill go there again
Stayed 1 night in Jul 2019
Response from Front Office Department on Aug 30, 2019
Dear Guest, Thank you for your kind words and rating about your stay at Hotel La Residenza. We are truly happy you appreciated your overall experience and we will be really glad to welcome you again in Sorrento. Warmest Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its just a little way out of town only a 15 min walk which was fine as there was no local noise as long as you are over looking the gardens. only down side was the 5 star hotel that you can also use for the pool prices quite steep for food and drinks
Stayed 7 nights in Jul 2019
Response from Front Office Staff on Jul 31, 2019
Dear Guest, Thank you for your kind words and rating about your stay at Hotel La Residenza. We are truly happy you appreciated our location and botanical park , as well as facilities like our pool. We also value your constructive criticism about our F&B prices, the are indeed set according to the product quality and the Sorrento area trend. We hope you will have the chance to come back soon and send our warmest regards.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from Front Office Staff on Jul 31, 2019
Dear Guest, Thank you for taking the time to rate your stay at our Hotel La Residenza. It is our pleasure to know that you appreciated your visit and we hope you'll have the chance to come back soon. Warmest Regards.

6/10 Okay

Michele

Disliked: Cleanliness, property conditions & facilities
Disappointing stay
The hotel is located in on amazing botanical and historical grounds, that is the only great thing about it. The hotel is old and needs maintenance. The hallways echo and the doors are loud so you can hear everything happening outside your room. It is definitely not a 4 star hotel as advertised. The Pool is over 6 ft deep, except for a small area on one end. Access to the beach for sun deck chairs cost 20 euros per person. Location is over a mile and a half from the main square - which means you have to walk a good distance or pay 5 euros for their shuttle (each way). Next time I would pick a nicer hotel and closer to the main square. Disappointed for the amount of money spent here per night
Stayed 5 nights in Jul 2019
Response from Front Office Staff on Jul 15, 2019
Dear Guest, Let us first thank you for the time spent to write your feedback about your visit. We appreciate your constructive critisism about improvements to be made and will pass your words on to our management. Meanwhile, we hope you will decide to give us another chance in the future to wipe this less than ideal first experience. Warmest Regards.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorrento
Great staff. Beautiful gardens and large pool. Restaurants within walking distance. Cab fares were gifh, but could walk to downtown Sorrento in 15 minutes. People in Sorrento are very friendly. We felt very safe in Sorrento.
Stayed 4 nights in Jun 2019
Response from Front Office Staff on Jul 15, 2019
Dear Guest, Thank you for taking the time to write these kind words about our location, property and, most of all, our staff and people living in this wonderful area. We are very happy you enjoyed you holiday and you're more than welcome to come again soon. Warmest Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room and balcony was really big and had a lovely balcony facing the gardens with the sea in the background. Very peaceful and quiet.
Stayed 2 nights in Jun 2019
Response from Front Office Staff on Jul 15, 2019
Dear Guest, We are very glad your stay reflected what we think is one of the main purposes in visiting Sorrento: quietly contemplating this wonderful place. We hope you will come back soon and send our Warmest Regards.

6/10 Okay

Verified traveller

Average
Breakfast was poor
Stayed 4 nights in Jun 2019
Response from Front Office Staff on Jul 15, 2019
Dear Guest, Thank you for sharing your review about your stay here at Hotel La Residenza. We are sorry your experience turned out to be just sufficient and we hope you'll give us the chance to do better visiting us again. Warmest Regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is beautiful and the location is great. Easy walk to Sorrento with lots of great dining options nearby. We took the train to the S.Angello (I think was the name) station was near the hotel which made travel in and out of town simple. Rooms are nothing special but were clean and had a nice little balcony.
Stayed 3 nights in Jun 2019
Response from Front Office Department on Jul 1, 2019
Dear Guest, Thank you for taking the time to give us a feedback about your experience here at our Hotel La Residenza, Sorrento. We are glad you appreciated the location and find it easy to move around from it. Please come visit again soon. Warmest Regards.

8/10 Good

Rob, Hereford UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent especially Elisabetta, Stella, Luca and William. Very helpful and nothing too much trouble. Rooms simple but very clean. Garden views lovely although balcony a bit tired - a coat of paint on walls and railings would really lift it. Breakfasts good with lots of choice. Swimming pool fantastic with friendly poolside bar/snacks facility. It is 15 mins walk into Sorrento which can be a drag returning but shuttle is €5 pp each way if preferred.
Stayed 4 nights in Jun 2019
Response from Front Office Department on Jul 1, 2019
Dear Guest, Our staff thanks you deeply for your review and the nice words about our property and services. We also appreciate your comment about improvements to be made. Looking forward to welcoming you again. Warmest Regards.

10/10 Excellent

Deeds, Prince George BC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We totally enjoyed our stay here. The rooms were very spacious with a sofa and a balcony The room we had overlooked the botanical gardens. It was enjoyable sitting on the balcony enjoying the birds and beautiful fragrance of the gardens. The staff were helpful and helped us with tour arrangements. The included breakfast was great and all the staff had friendly greetings. You could eat inside or out on the patio. A walk thru the gardens led to an adjoining hotel which gave access the the beach below
Stayed 3 nights in Jun 2019
Response from Front Office Department on Jul 1, 2019
Dear Guest, We are very glad you felt welcomed and comfortable during your visit at our Hotel La Residenza, Sorrento. Your review will be shared with all staff members and we are sure they will all be thankful to your kind words. Looking forward to welcoming you again. Warmest Regards.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved its setting in a botanical garden and overlooking bay of naples and 15 mins walk into town. The staff were exceptionally pleasant.
Stayed 10 nights in Jun 2019
Response from Front Office Department on Jul 1, 2019
Dear Guest, Thank you for your truly appreciated review. We are pleased you enjoyed our property and, most of all, our staff. Looking forward to welcoming you back again at our Hotel La Residenza. Warmest Regards.

2/10 Terrible

Norman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wont return
Wonderful location, but as for the hotel😰no swimming pool, poor sub standard breakfast, 5 euro for one water in the room, no shuttle service to the station, air conditioner in room only just adequate, passage light flooded the room through large gaps in door. Reception unhelpful to complaints. Food prices really overboard.Rip off!!!!!
Stayed 7 nights in Jun 2019
Response from Front Office Staff on Jun 24, 2019
Dear Guest, Thank you for taking the time to write your review about our Hotel La Residenza, Sorrento. We are sorry to hear about your less than ideal experience and will forward your comment to the Management for further investigation. Hoping we will get the chance to welcome you again and erase this unpleasant memory. Warmest Regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and bathroom, good view over garden and to the sea. Breakfast is good although could be varied day to day...
Stayed 7 nights in Jun 2019
Response from Front Office Staff on Jun 24, 2019
Dear Guest, Thank you for sharing your comment about your stay at our Hotel La Residenza, Sorrento. We are very pleased you appreciated the room and the property and will do our best to improve to a 5 star rate next time you visit. Warmest Regards.

8/10 Good

Kristin, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The grounds were magnificent as was the view but not from our room. If you are going there to sleep in the room was perfectly fine the next day you can enjoy your walk on the grounds and the breathtaking view of the bay of Naples
Stayed 2 nights in Oct 2018
Response from andrew on Oct 12, 2018
Dear Kristin, Good afternoon & greetings from sunny Sorrento! Thank you very much for choosing our resort and for sharing your nice feedback on Expedia. We are truly grateful for your support and we are awaiting for your return visit soon again to enjoy another memorable stay with us. Sincerely, The Management Hotel La Residenza

8/10 Good

Beth, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely clean hotel, great being able to access the neighbouring joint 5* hotel. The grounds are beautiful, lovely having a balcony even with a standard double room. Staff extremely helpful. A lovely stay.
Stayed 3 nights in Sep 2018
Response from Front Office Department on Sep 18, 2018
Dear Mrs. Beth, Thank you for choosing the Hotel La Residenza in Sorrento and for taking the time to give us a feedback about your stay with us. We are very glad you enjoyed your holiday and hope to welcome you again soon. Warmest Regards.

10/10 Excellent

Rosemary, North Yorkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and garden
The hotel was very comfortable and clean and shared beautiful gardens and seawater pool with its higher starred sister hotel. The staff were very pleasant and reception staff especially very helpful. I would definitely advise booking a garden view room to avoid a roadside room which makes sitting relaxing on your balcony impossible due to the traffic. However, the rooms themselves were quiet and we were not disturbed at night.
Stayed 8 nights in Aug 2018
Response from andrew on Sep 11, 2018
Dear Rosemary, Good morning from Sorrento! Thank you for choosing our resort and for sharing your kind review about your experience here at Hotel La Residenza. We truly appreciate your words about our property, particularly for our beautiful garden, overall cleanliness and the service provided by our great team. Looking forward to your return visit soon again to enjoy another memorable stay with us. Sincerely, The Management

10/10 Excellent

Brian, N.Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four-star hotel at a bargain price.
It's a four-star "annexe" to a five-star complex. It has no pool of its own but shares that of the 5star... but that seems to be the only reason why it's "only four-star". The staff are very helpful and informative, the situation (near Sant'Agnello station rather than the Sorrento station itself) is very good, the breakfasts top rate, the rooms spacious and well set up. We intend to come back *precisely to here*.
Stayed 7 nights in Jul 2018
Response from Front Office Department on Aug 7, 2018
Dear Mr. Brian, Thank you for taking the time to review your experience at our Hotel La Residenza, Sorrento. We truly appreciate your words about our property and, most of all, our service and staff. Looking forward to welcoming you once again we send our Warmest Regards.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
The food was bed
Stayed 6 nights in Jul 2018
Response from andrew on Aug 8, 2018
Dear Valued Guest, Good morning to you & greetings from sunny Sorrento! Thank you very much for choosing our resort and for sharing your feedback on Hotels.com. Appreciate your kind comments and constructive criticism. Looking forward to welcoming you soon once again at our sunny property. Sincerely Yours, The Management.

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Nice hotel, beautiful gardens and pool
Nice clean hotel, if a little old fashioned and in need of an update, beautiful gardens and a great pool with an awesome beach club (chargeable), staff are very friendly. Have dinner in the sister hotel (Principe) in the cliff top terrazzo and watch the sunset over Sorrento bay... stunning
Stayed 4 nights in Jul 2018
Response from andrew on Aug 1, 2018
Dear Chris, Good morning to you & greetings from sunny Sorrento! Thank you very much for posting your feedback about your recent holiday experience. Appreciate your kind review about your overall experience here at Hotel La Residenza. So delighted to learn that you had enjoyed your stay with us, in particular with the great location, overall cleanliness, hotel facilities, quality and variety of our restaurant and the great service provided by our team. We are truly grateful for your support and we are awaiting for your return visit soon again to Sorrento. Sincerely, The Management Hotel La Residenza

8/10 Good

Johan, London

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel with a nice location
The hotel is connected with a 5 star hotel, located just 2 min walk away with a lovely little private park in between the 2 hotels. Staying at La residenza gives you access to the facilities of the 5 star hotel. Including a nice, big and deep pool. A very lovely terrace with an amazing view of the ocean, perfect to enjoy the sunset from. You also get access to the beach, but for a fee of €20/day, which we found expensive. The room at La residenza was simple but clean, good size and had a nice balcony. Negative: They do not provide any irons though (“due to security reasons”), this we found very annoying. Especially since the only pressing service they offering takes 24h and is very expensive. We ended up buying a travel iron and ironed our stuff on the bed. The breakfast was also pretty nice for being complimentary. Staff was friendly and tried to always be helpful. We had a car with us, which we easily could park just outside the hotel, but for a fee of €15/night. The hotel is located about 15-20min walk to the centre of Sorrento. Which was a pretty nice walk. Overall we were happy with our stay, definitely good value for the money and I would recommend anyone to stay there. Only negative things was the iron service and the expensive entrance to the beach, which we thought should have been included.
Stayed 4 nights in Jul 2018
Response from andrew on Jul 29, 2018
Dear Johan, Good morning to you & greetings from sunny Sorrento! Thank you very much for choosing our resort and for sharing your feedback on Expedia. Appreciate your lovely review about your overall experience here at Hotel La Residenza. So delighted to learn that you had enjoyed your stay with us, in particular with the great location, quality and variety of our breakfast and the nice service provided by our team. Appreciate as well your constructive criticism regarding some of our standards. We are truly grateful for your support and we are awaiting for your return visit soon again to Sorrento. Sincerely, The Management Hotel La Residenza

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible pool and view
This hotel is a must, the fact it shares its grounds with the 5 star parco de principi means you get a 5 star experience for a 4 star price. Definitely worth while, the view is breathtaking.
Stayed 6 nights in Jul 2018
Response from andrew on Jul 21, 2018
Dear Valued Guest, Good morning to you & greetings from sunny Sorrento! Thank you very much for sharing your holiday experience on Expedia. We are extremely happy to learn that have enjoyed our hospitality, overall service and in particular the amazing view. It is always a pleasure to offer unique moments for our guests and make their stay unforgettable. Sincerely Yours, The Management

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable luxury in Sorrento - hidden gem!
This hotel is a hidden gem! Basic but perfectly clean and spacious rooms with a great breakfast buffet. But the best part is the grounds - sharing beautiful gardens and spectacular pool with 5* hotel next door means you can use all the facilities for a fraction of the price. Short 15-20 min walk into Sorrento (with shuttle available for €5) but so beautiful you hardly need to leave the grounds!
Stayed 2 nights in Jun 2018
Response from andrew on Jul 11, 2018
Dear Lindsey, Greetings from beautiful Sorrento! Thank you for choosing our sunny coast and for sharing your lovely review about your experience here at Hotel Parco dei Principi. We are thrilled to hear that we exceeded our goal in making your stay memorable by providing outstanding service, ensuring an excellent level of cleanliness and amazing quality of breakfast. Your lovely comments were really touching us and reflecting our mission to provide the most wonderful and relaxing holiday and customer experience. Looking forward to welcoming you soon once again at our sunny property. Sincerely Yours, Andrea Modesti General Manager Hotel Parco dei Principi

10/10 Excellent

Karolina-Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it.
Stayed 6 nights in Jun 2018
Response from andrew on Jul 7, 2018
Dear Karolina & Anna, Good day to you & greetings from sunny Sorrento! Thank you so much for your nice 5 star evaluation on our property! We were delighted to have you with us and hope to welcome you back again to The Residenza. Sincerely, The Management

8/10 Good

Mechelle, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful break
The hotel was lovely and no pictures can capture the beauty of the garden and views went for a well deserved 3 night break and it was fab all reception staff were lovely ie William our room was perfect for what we needed and we had a lovely view . Would we come comeback yes and only wish there was tea and coffee facilities in room xxx but welldone hotel residensa
Stayed 3 nights in Jun 2018
Response from andrew on Jun 17, 2018
Dear Mechelle, Greetings from sunny Sorrento! We truly appreciate the time you took to write your lovely review and your kind compliments. We are so thrilled that you enjoyed your recent stay with us and experienced such an excellent service from the whole team of Parco dei Principi, in particular from William. Our commitment is to make customer stay as memorable and enjoyable as possible and we are happy to hear that we could exceed your expectations! We are looking forward to welcoming you soon again for another memorable stay. Sincerely, The Management

8/10 Good

YP, La Residenza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fifth stay in this hotel. Very enjoyable surrounded by botanocal garden with beautiful flowers and birds singing. Shared pool with parco dei principi and comfortable seats looking out over bay of naples with Vesuvius in distance. 15 mins walk into town.
Stayed 2 nights in Jun 2018
Response from andrew on Jun 13, 2018
Dear YP, Good morning & greetings from sunny Sorrento! Thank you very much for sharing your holiday experience in our sunny coast. We are happy to learn that have enjoyed our hospitality, location and overall service provided by our team. It is always a pleasure to offer unique moments for our guests and make their stay unforgettable. Kind regards, The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from andrew on Dec 11, 2018
Gentilissimo Ospite, La ringraziamo per la fiducia accordataci in occasione del Suo recente soggiorno a Sorrento e per aver condiviso la Sua esperienza su Expedia. Siamo particolarmente contenti che sia rimasto completamente soddisfatto dell'esperienza vissuta nel nostro resort, al punto da giudicarci con il massimo dei voti! È sempre un piacere poter regalare momenti unici ai nostri ospiti e rendere il loro soggiorno indimenticabile Cordiali saluti, La Direzione

10/10 Excellent

J M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My fiancé and I had an amazing stay at La Residenza! The staff were friendly and the rooms were nice and clean. We had a very relaxing stay and would definitely book here again!
Response from andrew on Apr 25, 2018
Dear Valued Guest, Good morning to you & greetings from sunny Sorrento! Thank you very much for sharing your holiday experience in our sunny coast. We are extremely happy to learn that have enjoyed our hospitality, overall service and cleanliness and the courtesy and professionalism of our team. It is always a pleasure to offer unique moments for our guests and make their stay unforgettable. Kind regards, The Management

10/10 Excellent

Annie, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, friendly and very informative staff.
On arrival we were greeted with speed and efficiency, we took the hotel shuttle to town, after which we walked it as it wasn't far at all and the shuttle was pricey. The gardens at the hotel were very nice but if you wanted beach access you had to pay as the beach belonged to an adjoining hotel, I think as a guest this should be included. The rooms were clean and bright and the view was beautiful. I would definitely stay again.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location
Only problem I had was no mirror near sockets. However, once spoken to hotel within an hour a mirror was supplied Excellent service
Stayed 7 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with amazing views. Wifi must improve. Barely able to send one sentance email.
Stayed 4 nights in Aug 2017

10/10 Excellent

nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property
Had a wonderful stay at this hotel close to sorrento center beautiful view pool beach etc
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Nice hotel
Very nice and great location . They try to charge you for using the private beach but no one checked and we had paid 20 euro each. Hotel staff were not that helpful but did not need them so was not a problem really. Sorrento is amazing my new fav place. 😊
Stayed 6 nights in Jul 2017

10/10 Excellent

Kristyn, Londob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
General
Had a fantastic stay. The swimming pool was fabulous. Had an excellent dinner in the restaurant.
Stayed 2 nights in Aug 2017

8/10 Good

Rachel, Birmingham, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly, helpful staff.
This hotel was brilliant, view from the terrace absolutely stunning. The pool area nice after a short walk through the gardens. Breakfast was very nice with a large selection of items including pastries, cakes, fruit, yoghurt and a cooked section. The only downside is the location. It is a good 20 minute walk along a busy road to Sorrento. Hotel is actually in San d'Agnello. The hotel offers a bus shuttle to the centre for €5 per person which I think is expensive and the beach is available to La Residenza guests for an additional cost of €20 per person per day, again very expensive when free to the Parco dei principi residents. So, if you don't mind a walk and like a good pool, this hotel is fantastic value for money.
Stayed 7 nights in Jul 2017

8/10 Good

Sue, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, comfortable rooms
Would definitely recommend a room at the rear of the hotel overlooking the lovely garden. We really enjoyed breakfast on the terrace overlooking the beautiful grounds.
Stayed 7 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice setting and good pool
A little far from city but on walkable distance. Good breakfast and very good swimming pool included. Nice botanical garden on the hotel grounds. Staff is overwhelmed, long waiting at the check in but this may be due to high season.
Stayed 2 nights in Jul 2017

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Maialen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, beautiful setting!
Had a great stay here last week! The room was comfortable size, beds a little firm for me but did not hurt. The property is beautiful and shares with the higher-end sister property Parco de Principei. We could use pool, gardens, restaurants, balcony. I chose this place for the setting and was not disappointed! Comfortable stay! My only complaint was the hours of the pool (closed at 6 pm) --we like to swim after a long hot day of sight-seeing and were only able to make it back to the hotel in time to swim once. Would like to see their swim hours extended - same with the beach - would not be worth paying the 20Euro per person to only use for an hour.
Stayed 4 nights in Jun 2017

8/10 Good

Patti, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy tour groups
We enjoyed our stay here EXCEPT for the fact that this hotel hosts group bus tour people. Every morning they are up very early to get on their tour bus with their group to see the sites. They are in my opinion, people who don't have any consideration for other guests in the hotel due to their lack of experience in travelling. The hotel has a tiled hallway which magnifies the shouting and knocking on each others doors at 6am. The staff were very apologetic and spoke directly to the tour operator and our noisy neighbors but it continued unfortunately. Nice hotel, great front desk staff but they should put the Tour Groups in rooms far away from other guests.
Response from Customer Care Parco dei Princi on May 23, 2017
Dear Guest, Thank you for your kind review. We are glad that you appreciated our service and location. On the other hand, I do apologize for the inconveniences encountered; please rest assured that I will immediately follow up in order that this kind of issue never re-occur. We really hope to have the pleasure of welcoming you back! Best regards, Giuliana De Angelis

4/10 Poor

Debbie, New York

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed, think before you book here!
Unfortunately, my first unpleasant booking with Expedia. I have been a member for 3 plus years. I called ahead to say my party would be arriving after 1am as we were traveling from Florence by bus. I was told it would not be a problem, that her colleague could check us in. Mind you they have a 24 hour desk. A key factor I look for when booking my hotel stays. When we arrived, the front desk person scolded us for arriving so late. They were just rude. I don't like checking in after midnight but it happens, not only to me, so deal with it. The first impression of the interior was that of a small hospital, but the hotel rooms were comfortable. The exterior had nice gardens. The weather was a bit on the warm side, hotel description stated Air Conditioning. When we tried to operate the thermostat and couldn't, the front desk informed us the AC was not on yet and to open the windows. We did and welcomed all the bugs! A side note, in the Expedia description it says AC is controlled by individual rooms. When we asked the front desk for walking directions they gave an impression that they were annoyed and did not want to help. Everything seemed to be a struggle. My opinion is your hotel whether a 5 star or 3 star, you are only as good as the staff you employ. I am sure if we were received with a better reception, I would recommend this hotel, but totally turned off by the staff. Would not recommend this hotel based on the staff.
Response from Customer Care Team on May 17, 2017
Dear Debbie, First of all we apologize for the inconvenience caused and we thank you for your valuable feedback which enables us to monitor and improve the services we provide. Please rest assured that I will immediately follow up in order that this kind of issue never re-occur. Best regards, G. De Angelis Parco dei Principi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
The staff at reception is helpful, nice environment.
Dear Guest, thank you for sharing your impressions on your stay at the Parco dei Principi. We are glad that you spent a nice holiday here, and we hope to welcome you back in a near future Sincerely, Giuliana De Angelis Customer Care Parco dei Principi