3 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews of Grand Hotel Cocumella

5 out of 5
Grand Hotel Cocumella
Via Cocumella 7, Sant'Agnello, NA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 91 out of 116 reviews" "
Rating 8 - Good. 16 out of 116 reviews" "
Rating 6 - Okay. 6 out of 116 reviews" "
Rating 4 - Poor. 2 out of 116 reviews" "
Rating 2 - Terrible. 1 out of 116 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with impeccable service! The concierge was amazing, helpful with everything and anything you could need. Breakfast every morning was beyond amazing. Our initial room had some issues with noise from a vent however the hotel was very accommodating and switched us rooms with no problem. The food, drinks and views from the lounge and restaurant by the water are unbeatable! Also very close to downtown Sorrento, with free shuttle or 10 min easy walk.
Stayed 3 nights in Sep 2023

6/10 Okay

Vladimir

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not 5 stars, outdated..., dull
Stayed 4 nights in Jul 2023

10/10 Excellent

Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you pull into the hotel you are made to feel like a million dollars. The service is unmatched, the food is authentic and delicious and the location and views are out of this world. We will definitely be returning. 5* does not do it justice - a phenomenal experience.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff (in particular Giuseppe the concierge, was very helpful with planning tours, reservations, and generally anything we needed!
Stayed 4 nights in Jul 2023

10/10 Excellent

Giovanna, winthrop

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is a beautiful former monastery. Gardens are lush, green and colorful. Hotel has magnificent, sweeping views of the sea with a private beach and beautiful pool. The rooms are spacious but could use some upgrading. The staff was incredible. They were helpful and couldn’t do enough to help you and accommodate your asks. The concierges,Giuseppe and Salvatore were amazing as were the front desk personnel, Michele and Rosella. This hotel had the most incredible, inclusive breakfast. It was insane. The restaurant staff works so hard and is so charismatic and friendly. Our stay in Sorrento was made more special with our staying at this magical hotel property.
Stayed 3 nights in Jul 2023

10/10 Excellent

Raymond, Astoria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Went here with my family of five - it was a bit pricey, but it was worth every penny if it. My family enjoyed every bit of the property - from the gardens, restaurants, ocean views from the terrace, down to the beach - this place was paradise. We would highly recommend staying here it was extremely convenient to get to Sorrento and the Amalfi coast.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable
Spectacular stay! Absolutely impeccable property, grounds, food, and staff. I would highly recommend and will definitely stay here on my next trip to Sorrento.
Stayed 4 nights in Jun 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel - must stay!
Fantastic visit all the way around! What a beautiful resort with attentive staff, stunning views, and a peaceful retreat. Cocumella made us feel 5-star in all respects!
Stayed 4 nights in Jun 2023

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Exquisite gardens and views of the water from the piazza. Lovely restaurant and public rooms; fantastic breakfast. Our room was a standard one, so comfortable, but not a great view.
Stayed 1 night in Sep 2022

10/10 Excellent

Sunny

Stayed 2 nights in Sep 2022

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Best hotel on the coasts and my favorite summer spot wonderful service beautiful gardens , views and rooms and tai chi classes in. The morning dream location
Stayed 3 nights in Aug 2022

10/10 Excellent

Kimberly Rachel Ruth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for a classic family-focused Sorrento experience, look no further than the Cocumella. Before we arrived in Sorrento, our excellent concierge, Giuseppe, and his team helped us arrange several services. Upon arrival, friendly staff greeted us and remained attentive throughout our stay. Although there were a couple of issues with our room, the team immediately attended to our needs. From the staff to the food, the views, facilities, location, and history, we were delighted at every turn. Although we stayed for five days, the staffing was consistent and doted on our toddler, making our stay feel effortless. We will be revisiting this lovely hotel in the future.
Stayed 5 nights in Aug 2022

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was wonderful and the attendants helpful.
Stayed 3 nights in Jul 2022

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Grand Hotel Cocumella are simply the best. We had an amazing time at this resort.
Stayed 7 nights in Jul 2022

10/10 Excellent

Amy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was absolutely wonderful!!!!! Perfect location!!!! Immaculate, walking distance or shuttle to downtown sorrento very easy.
Stayed 3 nights in Jun 2022

10/10 Excellent

Alisa

Stayed 1 night in Jun 2022

10/10 Excellent

Judith Angeli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfect for our honeymoon. The staff are very accommodating, and the place is really nice and relaxing.
Stayed 2 nights in Jun 2022

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

franco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
One of the nicest if not the nicest hotel I have ever stayed.Expensive but worth it.
Stayed 3 nights in Oct 2019
Response from La Cocumella on Oct 21, 2019
Dear Guest, thanks for sharing your experience at La Cocumella. We are glad you had an amazing stay and we look forward to welcoming you back in the near future. Warm Regards, La Cocumella

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous. The breakfast daily was spectacular. The location is perfect for walking to town. The staff all seemed happy and ready to help in any way possible. I would recommend having the hotel help with the airport transfers as they do a much better job than handling this on line. We would definitely go there again.
Stayed 7 nights in Oct 2019
Response from La Cocumella on Oct 21, 2019
Dear Guest, thanks for sharing your experience at La Cocumella. We are glad you had an amazing stay and we look forward to welcoming you back in the near future. Warm Regards, La Cocumella

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Beautiful hotel and room. A bit out of town but they have a shuttle and we actually enjoyed the walk home a few evenings after a big dinner. Only cons: they confirmed a dinner reservation for us and when we arrived they said the restaurant was closed that evening and the next. It also was cloudy one day and they closed the pool. Breakfast buffet was amazing and fitness room is solid.
Stayed 2 nights in Sep 2019
Response from La Cocumella on Oct 7, 2019
Dear Guest, thanks for sharing your experience at La Cocumella. We are glad you had an amazing stay and we look forward to welcoming you back in the near future. Warm Regards, La Cocumella

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Beautiful Hotel. Rooms were spacious and comfortable. Grounds were beautiful with a variety of trees, foliage’and plants. Pool was very large and very clean. Beach area was in the Mediterranean. Unique. The view from the beach upwards to the cliffs was breathtaking. Hotel also offered a free shuttle to Tessio Square. Would definitely return. Jersey Group
Stayed 2 nights in Sep 2019
Response from La Cocumella on Sep 17, 2019
Dear Guest, Thank you so very much for taking the time to review the Grand Hotel Cocumella. It was such a pleasure to have you staying with us, and I am delighted to read of what an enjoyable and comfortable stay you had. Thank you for choosing to stay with us. Warm regards, La Cocumella

10/10 Excellent

Natalie, Los Angeles, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cocumella is an absolute gem. The staff are truly the heart of this hotel and are what make it so wonderful. We felt at home and in great hands the entire time and truly received the best service from every single staff member. The hotel, the oldest in all of Sorrento has a classic charm as well as very unique features such as an organic garden that is used to make fresh lunch by the pool. Giuseppe, the concierge is fantastic, making the best recommendations for food, excursions and more! I could not be happier with the Cocumella. Truly. The best hotel in Sorrento and the Amalfi coast! Look no further and stay here. Trust me you will not regret it.
Stayed 7 nights in Sep 2019
Response from La Cocumella on Sep 17, 2019
Dear Natalie, Many thanks for yout lovely words regarding your stay at La Cocumella. I very much hope to welcome you back in the near future and hope you shall regard La Cocumella as home whenever you stay with us. Warm Regards, La Cocumella

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel on the coast
The grounds were beautiful and the service was phenomenal!
Stayed 2 nights in Sep 2019
Response from La Cocumella on Sep 7, 2019
Dear Guest, many thanks for your review. We hope to see you again in the future. Warm Regards, La Cocumella

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience staying here. beautiful property and friendly staff
Stayed 4 nights in Jul 2019
Response from La Cocumella on Aug 26, 2019
Dear guest, many thanks for your review. We hope to welcome you back in the near future. Warm Regards, La Cocumella

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
This is a beautiful small hotel on the cliff of the coast, with gorgeous views from the cliff, and a private beach and dock. It is gorgeous, and we had the beach to ourselves most of the time. The kids loved it, and found hundreds of sea glass in the sand. The breakfast was delicious and rooms very comfortable
Stayed 3 nights in Aug 2019
Response from La Cocumella on Aug 13, 2019
Dear Guest, many thanks for your kind words regarding your recent stay at La Cocumella. We hope to welcome you back in the future, Warm Regards, La Cocumella team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, close proximity to coast, property and grounds.
Stayed 7 nights in Jul 2019

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100
Amazing hideaway, perfect for a honeymoon. Really felt like a resort made for us. Private beach and service was fantastic. Everyone made you feel special.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ultimate romantic amazing fantastic property Great food private beach spa and gardens Not to be missed
Stayed 2 nights in Jun 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven in Sorrento
Excellent old world hotel .A sea of serenity in busy Sorrento.The hotel has an exceptional swimming pool and location with its own beach .The food and staff are all fantastic.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff - extraordinarily helpful consierge Mediocre access to a small beach Beautiful tropical garden
Stayed 5 nights in May 2019

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and welcoming staff
The staff were amazing - we were greeted by Stella upon arrival who then invited us to welcome drinks at their bar that evening. She was helpful before my trip (answering all my emails promptly and addressing my concerns) and even warmer and more wonderful in person. Giuseppe did the same - he gave helpful advice through email before my arrival and was friendly and helpful in person as well. The property was lovely and well maintained. We took many pictures on the hotel grounds. Overall, a wonderful stay!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

vicky, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Sorrento but with peace and quiet
We had three nights at the Cocumella and would recommend it for it's opulent interiors , beautiful gardens and pool and friendly staff. Breakfasts are extensive but don't bother with the hot food , this is Italy ! There is a free shuttle service to Sorrento but you can walk in 20 minutes too . My only negative point is the access to the sea , the steps are not well maintained and although there is a lift , when you arrive at sea level it is untidy and the bathing platform looks poor compared to others . It doesn't give a good opinion of the hotel from the sea.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stunning hotel with incredible staff who are always ready to help! A particular thank you Guiseppe :-) The location is perfect - close to everything and the shuttle is always available to take you into the centre of Sorrento Town - a great place for food and drink! We will definitely be back here!
Stayed 5 nights in Sep 2018

10/10 Excellent

Jet, Chicago Il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel. Great service and location. Shuttle to the main square but the best part is the pier and small black beach.
Stayed 3 nights in Sep 2018

8/10 Good

Kieran, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Grand Stay
Fantastic staff, brilliant food, and immaculate grounds. We would recommend anyone to stay at Grand Hotel Cocumella if you're in Sorrento. The staff are extremely attentive and made our stay very special.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in every respect.
All the staff were so friendly and attentive. They couldn’t do enough for us. The concierge was so helpful with arranging transport and excursions. The hotel is situated in a lovely spot overlooking the sea and the gardens are magnificent.
Stayed 7 nights in May 2018

10/10 Excellent

Mairéad

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2018

8/10 Good

Lisa, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, close to the sea with amazing views, building and rooms are lovely, with a shuttle to get to the centre, staff were excelent. Room was alway clean but as the week went on toiletries were not replaced and the breakfast started to slip. First few days were excellent but standards slipped.
Stayed 7 nights in Sep 2017

10/10 Excellent

Chris, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort property with beautiful views
Great pool area and private solarium down by the sea. Views of the sunset and Vesuvius are breathtaking.
Stayed 3 nights in Aug 2017

10/10 Excellent

Peter, Bermuda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, large, well equipped hotel
Check in was delightful and my room was large and well equipped. The pool is staggeringly lovely with a pretty restaurant covered by a lemon grove. The pontoon down the cliffs is beautiful. The gym needs some work but otherwise I would recommend this Hotel strongly. Good value for money, presumably because it is 2km or so outside of Sorrento. But it is a truly fabulous, impressive hotel.
Stayed 2 nights in Aug 2017

8/10 Good

pilsen, california

Liked: Staff & service
Nice hotel next to the beach but...
My wife and I had a wonderful stay, nice old hotel Very pleasant smiling staff Very good buffets Concierges were so good in service My only big concern was having all those bed bugs bites I woke up with bug bites From room 205 Pls fix the problem I would love to comeback again and stay...
Stayed 2 nights in Aug 2017

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is beautiful and set in an old monastery. The welcome from staff was professional but not warm. Upon arrival we were told of a boat trip costing 200 euros pp and a dinner costing 70 euros pp. It is nice to know what's going on but this very much like the hotel trying to get more money from us before we'd even been to our room. The first room we were taken to was more like a studio and didn't have an separate bathroom and fell way below our expectations from a five star hotel. The room was also dusty and not as clean as I expected. After complaining we were then moved to a better, cleaner room. That was after we'd been offered the chance to pay for an upgrade which I thought was quite cheeky. As if we hadn't paid enough for our room which certainly was not cheap! All we wanted was a suitably clean room! There isn't much in Sant'Agnello but the hotel do offer a shuttle service into Sorrento which was handy if you can't face a 25 minute walk into Sorrento. Breakfast is very average and the hotel insist on bringing it you every morning which seems very wasteful as we rarely ate all the pastries etc on offer. i'm not sure why they don't just let you help yourself like most other hotels. They also have the cheek to charge people extra for some fresh fruit along with things such as an omelette and pancakes The pool area is beautiful and very clean. We tended not to use the pool bar as it was very expensive (5 euros for 500ml water, 24 euros for some pizza)
Stayed 6 nights in Jul 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
This should not be rated a 5 star. 3.5 no more
Got there the tub dosent drain. Called them they came to fix it but never was able to. We ask them to change our rooms they couldn't. The grounds of the hotel outside is nice but the rooms and lobby no more than 3.5 stars. The pool closes at 6:30 pm and beach at 7 pm. The ship that takes you to Capri is old and slow with nasty discolored plastic cups.
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel with exceptional staff.
The Cocumella is a magical place set on a cliff above the Bay of Naples. Beautiful architecture considering it was once a 15th Century monastery. Lush gardens and fruit orchards. The staff is amazing. The chief concierge Giuseppe Di Pietro will make things happen. Overall an amazing experience.
The terrace.
View of grounds from second floor window.
Stayed 3 nights in Jun 2017