Sophia Vacation Packages

I made a reservation through Expedia and chose the option to pay on arrival. After driving 5hrs with my daughter we arrived about 10:45pm to no one at the front desk. There was a note saying they would be back with a phone number. Thankfully other people from our team had already arrived and met me by the front desk. We proceeded to call the number and my friend spoke with the owner letting him know I had arrived. She had let him know I was coming when she arrived. He proceeded to say that there was no room available for me. That even though I had a reservation it wasn’t going to be honored. He offered a room 15min away. I told him that I picked this place because other members of the team had also booked. I told him I did not feel comfortable being that far from my team especially since it was just me and my daughter. I called 2 other hotels where other teammates had booked and they were both full. We ended up squeezing into a room with a gracious teammate. Very disappointed in their lack of honoring my reservation.