Fridge, microwave, coffee/tea maker

Reviews of Redwood Inn

2.5 out of 5
Redwood Inn
1670 Santa Rosa Avenue, Santa Rosa, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 120 out of 343 reviews" "
Rating 8 - Good. 128 out of 343 reviews" "
Rating 6 - Okay. 54 out of 343 reviews" "
Rating 4 - Poor. 25 out of 343 reviews" "
Rating 2 - Terrible. 16 out of 343 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close convenient easy in and out..very clean
Stayed 1 night in Apr 2024

6/10 Okay

Maria

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

KIM

Liked: Cleanliness, staff & service, property conditions & facilities
Guest spaces larger than other places , includes sit down space. Easier on and off freeway acess . Economical at this time ( march 2024 ). Didnt need the heater or ac .
Stayed 1 night in Mar 2024

6/10 Okay

Meghan

Liked: Cleanliness
Some good upgrades to flooring, bed and bath mixed with tacky thrift store furniture. When I first walked in the smell of pine scented cleaning fluid was overpowering so I opened the front window for an hour. I was going to open the bathroom window but the screen was torn free and the back did not look like a safe environment. Pet peeve - it doesn’t matter how good the coffee is if all you have is powdered “lightener” to put in it.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
A well-designed room--which is saying a lot for a motel these days--with a friendly staff and a great price. I will go back.
Stayed 1 night in Mar 2024

8/10 Good

John

Liked: Staff & service
Disliked: Property conditions & facilities
I stayed in one of the four upstairs rooms. The bathroom, shower, sheets, microwave, and fridge were very clean. The bedspread had a dark stain, the chair at the desk and t.v. remote were dirty. Some marks on the wall. Squeaky floor, the heater was loud but kept the room toasty. Not bad considering it’s literally the cheapest hotel I could find in Santa Rosa. Will stay there again.
Stayed 2 nights in Mar 2024
Response from Nanu on Mar 6, 2024
Thank you for taking time to write a review. We regret the inconvenience you experienced at our facility. We will try to rectify the shortcomings.

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was a dump
Stayed 1 night in Feb 2024
Response from Nanu on Mar 6, 2024
We regret that we were not able to satisfy your needs. We will try to improve our property as much as we can.

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Super simple and affordable and the front desk guy was very friendly. Great location too.
Stayed 1 night in Feb 2024
Response from Nanu on Mar 6, 2024
Thank You for taking time to review our facility. We always try to improve our property as much as we can.

8/10 Good

Jody

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Its not the Hampton. Old hotel but was very clean, the bed was comfortable, and the owners were nice. Reasonably priced and would stay there again.
Stayed 1 night in Jan 2024
Response from Nanu on Mar 3, 2024
Thank You for taking time to review our property. We will keep improving the facility as best we can.

10/10 Excellent

Alexander, Bradenton

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from Nanu on Mar 3, 2024
Thank You.

8/10 Good

Morris

Business traveller
Liked: Cleanliness, staff & service, amenities
The bed is very clean, very quiet at night for a good sleep, and easy check-in.
Stayed 1 night in Jan 2024
Response from Nanu on Mar 3, 2024
Thank You for taking time to review our facility. We will try to improve our property as much as we can.

10/10 Excellent

Cal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Very clean. Hard floors (no dirty carpet). Instant hot water. Good bed. Con: Road noise was a bit loud, but not bad enough to disturb sleep. Overall a very nice place for an unadorned stay.
Stayed 3 nights in Nov 2023
Response from Nanu on Dec 10, 2023
Thank You Kindly for taking time to write a review and your positive comments. We always try to make improvements to our property and will continue to do so.

10/10 Excellent

Alexei

Stayed 1 night in Nov 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CONVIENENT
Stayed 1 night in Nov 2023
Response from Nanu on Dec 10, 2023
Thank You for your review. We will try to make improvements to our facility.

8/10 Good

jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to the freeway. Very clean and friendly. Right beside Costca and a mall if you want to shop
Stayed 1 night in Oct 2023
Response from Nanu on Dec 10, 2023
Thank You for taking time to review our property and appreciate your positive comments. We will make improvements to our facility as best we can.

2/10 Terrible

Edward, Hemet

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nanu on Dec 10, 2023
We regret the negative experience you must have had at our property. We will try to improve our practices and the facility as best we can.

10/10 Excellent

Lori

Stayed 1 night in Oct 2023
Response from Nanu on Dec 10, 2023
Thank You Kindly for your positive review. We will try to improve our facility as best we can.

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nanu on Dec 10, 2023
Thank You for your positive review. We appreciate your feedback and will try to make improvements to our property.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was two double beds. Very large room with air con,fridge microwave and coffee machine. Close to shops, diners and supermarkets. Very good for price.
Stayed 5 nights in Oct 2023
Response from Nanu on Dec 10, 2023
Thank You for taking time to review our property. We will try to improve our facility as much as we can.

8/10 Good

barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BMH
Good sound proofing. Nice stay.
Stayed 1 night in Sep 2023
Response from Nanu on Sep 30, 2023
Thank You Kindly for taking time to review our facility. We appreciate your kind words and will make every effort to improve our facility as best we can.

10/10 Excellent

Thomas

Stayed 2 nights in Sep 2023
Response from Nanu on Sep 30, 2023
Thank You Kindly for taking time to review our facility. We will make every effort to improve our facility as best we can.

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very humble, safe and excellent place to stay. Would absolutely stay here again.
Stayed 1 night in Sep 2023
Response from Nanu on Sep 30, 2023
Thank You Kindly for taking time to review our facility. We appreciate your kind words and will make every effort to improve our facility as best we can.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nick the manager at the time was great. He was very accommodating to my requests and the room was nice and clean and comfortable. Even had free water bottles and granola bars. Top notch, especially for the price.
Stayed 4 nights in Sep 2023
Response from Nanu on Dec 10, 2023
Thank You for your kind words. We appreciate your taking time to write the review. We will be sure to improve our property as much as we can.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service clean and safe
Stayed 3 nights in Sep 2023
Response from Nanu on Sep 30, 2023
Thank You Kindly for taking time to review our facility. We appreciate your kind words and will make every effort to improve our facility as best we can.

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easily met my expectations for a clean, basic room
Needed a basic , clean room at an affordable price point for a senior citizen visiting the area. All those considerations were met and will return next time in Santa Rosa
Stayed 1 night in Sep 2023
Response from Nanu on Sep 30, 2023
Thank You Kindly for taking time to review our facility. We appreciate your kind words and will make every effort to improve our facility as best we can.

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, amenities
Stayed 2 nights in Aug 2023
Response from Nanu on Sep 30, 2023
We regret any inconvenience you faced at our property. We will make every attempt to improve our facility as best we can.

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean rooms and nice staff.
Stayed 1 night in Aug 2023
Response from Nanu on Sep 30, 2023
Thank You Kindly for taking time to review our facility. We appreciate your kind words and will make every effort to improve our facility as best we can.

10/10 Excellent

Deborah

Stayed 3 nights in Aug 2023
Response from Nanu on Sep 30, 2023
Thank You Kindly for rating our property on line. We will make every effort to improve our facility as best we can.

2/10 Terrible

Greg

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner put his hand on my girlfriends butt. Then tried tell me that he was tired because he works 24/7. Unexcuseable! I was extremely upset & needed to rest be i had to work the day. They were supposed ti cancel my reservations.
Stayed 3 nights in Aug 2023
Response from Nanu on Oct 3, 2023
The reviewer did not stay at our facility. The owner of the property was not on site on the day of the alleged incident. The desk staff indicated that the comments are completely inaccurate and deny putting hand on any one.

8/10 Good

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally very affordable and nice place to stay. Room was clean. Included free bottled water candy bars and pod style coffee maker. Convenient neighborhood near Costco, Trader Joe's but not very attractive. Convenience store right next door. Comfortable bed, very large TV and many channel options.
Stayed 1 night in Aug 2023
Response from Nanu on Sep 30, 2023
Thank You for taking time to review our property. We will make every attempt to improve our facility as best we can.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nanu on Sep 30, 2023
Thank You for taking time to review our property. We will make every attempt to improve our facility as best we can..

10/10 Excellent

Kathie

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms r clean lady at ck in was great except repeated over and over no smoking in rooms 20xs that got old motel is very old but it is clean could use some updating
Stayed 1 night in Aug 2023
Response from Nanu on Sep 30, 2023
Thank You for taking time to review our property. We regret the mannerism or lack there of by our desk person and will be advised to use common curtesy when addressing guests. We will make every attempt to improve our facility as best we can.

6/10 Okay

Lisa

Overall the room was okay. The property was maintained and the location seemed safe. Con- All evening the vinyl floors felt dirty under my shoes and when the morning light streamed into the room through the open door, sure enough, the floor was in dire need of a vacuum.
Stayed 1 night in Aug 2023
Response from Nanu on Aug 15, 2023
Thank You for taking time to write a review. We regret the inconvenience you faced. The floor issue is being addressed. We will make every attempt to improve our facility and cleaning practices as best we can.

8/10 Good

Renee

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Nanu on Aug 15, 2023
Thank You for taking time to review our facility. We will make every attempt to improve our facility as best we can.

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities
The person at the desk was very helpful and nice!!
Stayed 1 night in Jul 2023
Response from Nanu on Aug 15, 2023
Thank You for taking time to review our facility. Thank You for your kind comment. We will make every attempt to improve our facility as best we can.

6/10 Okay

Susan

Travelled with family
Disliked: Property conditions & facilities
Fair price but rooms had cracks in the ceiling and walls. AC barely adequate. In any hotter conditions I think the room would have been too hat.
Stayed 1 night in Jul 2023
Response from Nanu on Aug 15, 2023
Thank You for taking time to review our facility. Sorry for the inconvenience you faced in the room. We will make every attempt to improve our facility as best we can. The cracks in the ceiling were repaired and the A/C will be checked and replaced if necessary.

2/10 Terrible

Charles

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Got charged extra on the stay. Got charged extra for room keys. Never again staying here.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ivar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nanu on Aug 15, 2023
Thank You Kindly for taking time to review our facility. We will make every attempt to improve our facility as best we can.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
I do not know Santa Rosa. But the motel appeared to be on the edge of the lesser afluent part of town. On the other hand, I could not afford any of the places that were downtown anyway. I did not feel unsafe at all. If I were to go thru Santa Rosa or even visit again, I would come back because the bed was comfortable, there was a frig, microwave and wonderful shower
Stayed 1 night in Jun 2023
Response from Nanu on Aug 15, 2023
Thank You Kindly for taking time to review our facility. We will make every attempt to improve our facility as best we can.

10/10 Excellent

Leanna, Fairfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an older property but very clean and well kept. The owners and employees were very pleasant and helpful.
Stayed 1 night in Jul 2023
Response from Nanu on Aug 15, 2023
Thank You for taking time to review our facility and your kind words. We will make every attempt to improve our facility as best we can.

2/10 Terrible

Suruj R

Stayed 1 night in Jul 2023

10/10 Excellent

dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Coffee and snacks
Stayed 4 nights in Jul 2023
Response from Nanu on Aug 15, 2023
Thank You Kindly for taking time to review our facility. We will make every attempt to improve our facility as best we can.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
It was extremely clean, everything was in good order and the staff was very pleasant.
Stayed 1 night in Jul 2023
Response from Nanu on Aug 15, 2023
Thank You for taking time to review our facility. Thank You for your kind words. We will make every attempt to improve our facility as best we can.

4/10 Poor

Lucy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They charged us for the whole stay (five nights) when we checked in. And when I wanted to change my payment card the next day, they said it was not allowed. When I asked if they have a sewing needle, they said they have only a paper clip. And also, the room smelled bad. I won’t stay at this hotel any more.
Stayed 5 nights in Jun 2023
Response from Nanu on Aug 15, 2023
Thank You Kindly for taking time to review our facility. I regret the inconvenience you faced at our property. We will make every attempt to improve our facility and operating procedure as best we can.

8/10 Good

Yolanda, Milwaukie

Liked: Cleanliness, staff & service, property conditions & facilities
People were nice, room was large and mostly quiet. My only complaint was that the room had a strong odor. I carry a spray odor neutralizer (since it was a road trip) and used it. No more odor problem. Breakfast was not provided but there was nowhere to serve it so they gave granola bars. I’m sure that was not advertised so I didn’t expect it. It was fine and met my needs.
Stayed 1 night in Jun 2023
Response from Nanu on Aug 15, 2023
Thank You Kindly for taking time to review our facility. We will make every attempt to improve our facility as best we can.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Nanu on Aug 15, 2023
Thank You Kindly for taking time to review our facility. We will make every attempt to improve our facility as best we can.

6/10 Okay

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location and room were fine. Fair amount of road noise. Mattress was not high quality but also not uncomfortable. Full size fridge in room.
Stayed 1 night in Jun 2023
Response from Nanu on Jun 22, 2023
Thank You Kindly for taking time to review our property. We will make every attempt to improve our facility as best we can.

6/10 Okay

Lynnette

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Dirty
The floors were filthy! So gross! I tried to post the pic i took of the white towel that i wiped my feet down with that were black from the floor but it wouldnt allow me to download. I wiped the off before getting in bed. Also there was spilled coffee down the front of the dresser. Just felt icky. Makes one wonder about the1960 bed spread. The lady who checked us in was very nice and they have a kirig and fridge. That was nice.
Stayed 1 night in Jun 2023
Response from Nanu on Jun 22, 2023
Thank You for taking time to write a review. I apologize for the unpleasant inconvenience you experienced in our room. We are trying a different mop, which would apply higher pressure, to clean the floors better. The housekeeping staff will be made aware of cleaning practices.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The room and grounds were clean, and the room had more amenities than I was expecting. Also, the location was within easy walking distance of Denny's and an enormous shopping center.An excellent value for the price!
Stayed 2 nights in Jun 2023
Response from Nanu on Jun 22, 2023
Thank You Kindly for taking time to review our facility. We will make every attempt to improve our property as best we can.