Iron/ironing board, free WiFi, bed sheets

Reviews of North Bay Inn Santa Rosa

2 out of 5
North Bay Inn Santa Rosa
1875 Mendocino Ave, Santa Rosa, CA

Reviews

7.8

Good

Rating 10 - Excellent. 267 out of 1000 reviews" "
Rating 8 - Good. 434 out of 1000 reviews" "
Rating 6 - Okay. 204 out of 1000 reviews" "
Rating 4 - Poor. 69 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Alexandra

Stayed 2 nights in Mar 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on Mar 12, 2024
Hi DennisIO hope everything was to your liking and comfort and that your stay was a pleasant and enjoyable one. Thank you for taking the time to give us a rating, its very much appreciated. Look forward to seeing you again very soon. Be safe. Sam

8/10 Good

Lorene

Liked: Staff & service, property conditions & facilities
A somewhat noisy experience. Wish I had a room away from occupants nearby. Otherwise clean and comfortable.
Stayed 1 night in Feb 2024
Response from Sam on Feb 26, 2024
Hi LoreneThanks for your review. I am sorry the neighbors were noisy. Had you called us we could have moved you to a different room. I hope you have a great week ahead. Sam

10/10 Excellent

Amalia

Stayed 1 night in Feb 2024
Response from Sam on Mar 24, 2024
Hi AmaliaThanks for your review of the NBI in Santa Rosa. I hope your stay was a comfortable one and that everything was to your liking. I hope you have a great week ahead and we look forward to seeing you again very soon. Sam

10/10 Excellent

CJ, Kelseyville

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this property was nice, the most important impression that I got while staying at the property is that the owners actually CARE about the property - the evidence is all around in the level of maintenance and upkeep. This property is nice, clean and well kept - I would not hesitate to recommend this property.
Stayed 1 night in Jan 2024
Response from Sam on Feb 19, 2024
Hi CJThis is a family run business and we care very much for the property and the comfort of our guest staying here. I really appreciate your kind comments and we look forward to seeing you again here very soon CJ. Have a great week ahead and stay safe. Sam

6/10 Okay

CoRina

Disliked: Cleanliness
The tv remote and tv did not work. I couldn't watch tv without a big square in the middle of the screen. Also, a week later and my $100 deposit is not refunded, but no explanation why. Not sure I will stay again.
Stayed 1 night in Dec 2023
Response from Sam on Dec 18, 2023
Hi CoRinaThanks for your 3 star rating. I am sorry the tv did not work. Upon checking the front office was not notified that the tv was not working and so we would not have known this if it was not made aware to us. The deposit can taken up to 10 working days to reflect in your account. After checking I can see it was refunded to you a few days ago. Have a great week ahead and stay safe. Sam

4/10 Poor

Rodrigo

Stayed 1 night in Dec 2023
Response from Sam on Dec 18, 2023
Hi RodrigoThanks for your review. I am sorry the service you received was 'poor'. I am not sure why this was the case as nothing was reported to us by you upon check in or check out. Have a great week ahead. Sam

10/10 Excellent

Elinor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The room was exactly like the pictures shown here. Our room looked new and clean. The hotel is walking distance (within 5 minutes) to many restaurants and a community grocery store. We will stay here again!
Stayed 1 night in Nov 2023
Response from Sam on Nov 19, 2023
Hi ElinorThanks for your glowing review of the hotel. We hope you enjoyed your stay with us and look forward to seeing you again. Have a great week ahead and stay safe. Sam

10/10 Excellent

RICK

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and immaculate room
Stayed 1 night in Oct 2023
Response from Sam on Nov 6, 2023
Hi RickThanks for your 5 star rating of your stay here at the North Bay Inn in Santa Rosa. I hope everything was to your liking and comfort. We hope to see you again very soon. Have a great week ahead and stay safe. Sam

10/10 Excellent

Kimbra

Stayed 2 nights in Oct 2023
Response from Sam on Oct 26, 2023
Hi KimbraThanks for your review of your stay here with us. We hope everything was to your liking. Thanks and we look forward to seeing you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good location with restaurants within walkable distance.
Stayed 3 nights in Oct 2023
Response from Sam on Oct 20, 2023
HelloThanks for your review. We look forward to seeing you again. Have a great week ahead. Sam

10/10 Excellent

Al

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Sam on Oct 13, 2023
Hi AlThanks for your review of 10 stars. We appreciate this very much and look forward to seeing you again very soon. Have a great weekend ahead and stay safe.

8/10 Good

Hartmut

Liked: Cleanliness, staff & service, amenities
on the whole: ok
Stayed 2 nights in Sep 2023
Response from Sam on Sep 24, 2023
Hello HartmutThanks for your review of your stay here with us at the North Bay Inn in Santa Rosa. I appreciate the time taken in you doing this. I hope your stay was a pleasant and comfortable one. We look forward to seeing you again in the very near future. Have a great weekend and enjoy the rest of the week. Stay safe, Sam

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop for our trip
Great little place. Super clean and very friendly.
Stayed 2 nights in Sep 2023
Response from Sam on Sep 12, 2023
Hi LynneThanks for staying with us for 2 nights and for taking the time to give us a very high rating. It's greatly appreciated and we hope to see you both again if your ever coming down this way. Have a great week ahead, stay cool and be safe. Sam

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very clean.
Stayed 3 nights in Aug 2023
Response from Sam on Sep 3, 2023
Hi LindaThanks for your review, its greatly appreciated. We aim hard to ensure guest satisfaction and room cleanliness. Have a great week ahead and see you again soon. Take care, Sam.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean basic hotel with friendly check in. I’ve stayed before and plan on coming back.
Stayed 1 night in Aug 2023
Response from Sam on Aug 30, 2023
Hi CathyThanks for your review. We love customers who come back top us time and time again. I hope everything was to your utter satisfaction and comfort. Wishing you a pleasant week ahead. Stay safe and see you again next year. Sam

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service
Our room was large and very clean. There were some places to eat within walking distance. Right on a main street, so a lot of road noise at all hours.
Stayed 1 night in Aug 2023
Response from Sam on Aug 30, 2023
Hello BethThanks for your review of the North Bay Inn. I appreciate you noticing the rooms were very clean as we strive hard to achieve this. The location of the property is on a main road so noise levels can vary. I am sorry if this was not to your liking. I hope you have a great week ahead and look forward to seeing you again in the near future. Thanks again. Take care. Sam

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and updated
Easy to find. Rooms were spacious and clean. We arrived late and had paid in advance for two trims. Seemed to through the staff off a bit at checkin. They didn’t provide the wifi password and didn’t have the coffee setup the next morning.
Stayed 1 night in Jul 2023
Response from Sam on Jul 25, 2023
Hello JenniferThanks for commenting on the rooms being spacious and clean as we try to maintain high standards. Our check in staff did as they should have be checking in quests according to the names on the reservation. I am sorry if this caused you an inconvenience. As we have in room coffee we do not provide coffee in the lobby. Again I am sorry if you did not see the coffee maker in your room. Hope to see you again, have a great rest of your week and stay safe wherever you are. Sam

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service and staff were excellent. Room was huge, even with two queen beds. Bathroom was decent. Only thing stopping me from giving 5 stars were the beds. They were rock hard and very uncomfortable.
Stayed 1 night in Jul 2023
Response from Sam on Jul 18, 2023
Hi ChrisThanks for your review. I am sorry the beds were not as comfortable as expected and we will address this asap. I hope the stay was to your liking nonetheless. Hope to see you again soon. Have a good week. Sam

8/10 Good

DARA

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 4 nights in Jul 2023
Response from Arti on Jul 7, 2023
Hello DaraThanks for your review. I Thank you for picking up on the place being remodeled as we try to stay up to date with other properties. we look forward to seeing you again. Have a great week ahead and stay safe. Sam

8/10 Good

Ginger

Liked: Cleanliness, staff & service
The check-in was easy and smooth. We didn’t even think to ask, but the gentleman switched our room to one further away from the road so it would be quieter. The room was plain but clean. Beds were a bit more firm than what I like, but better than too soft. Walls are thin and we could hear people talking and a child being loud, but they didn’t stay up too late. For such a small basic place, I was impressed they had good wi-if, a hair dryer, iron, microwave, fridge and coffee maker. They do need to update their Google Map description which said “free breakfast” but there isn’t any. It was worth the price for a small budget motel.
Stayed 2 nights in Jun 2023
Response from Sam on Jul 5, 2023
Hi GingerThanks for your review of the NBI, it's greatly appreciated. I am not sure why google maps states that we offer breakfast when we do not. I will rectify this. I hope your stay was a pleasant and comfortable one. We look forward to seeing you again very soon and wish you a pleasant week ahead. Stay safe. Sam

8/10 Good

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely updated rooms
Its obvious this place is remodeled, nice appointments and clean. Stay was good here, unfortunately i did hear someone snoring in the next room, it was faint but im sensitive to thay stuff though but it woke me up several times. Otherwise would have been quiet.
Stayed 1 night in Jun 2023
Response from Sam on Jun 27, 2023
Hi EmanuelThanks for your review. I thank you for picking up on the place being remodeled as we try to stay up to date with other properties. I am sorry that you did not have a comfortable sleep. We look forward to seeing you again. Have a great week ahead and stay safe. Sam

8/10 Good

Linda

Liked: Cleanliness, staff & service
Needs more TV channels. In process of upgrading rooms. Staff polite and eager to please.
Stayed 1 night in Jun 2023
Response from Sam on Jun 26, 2023
Hi LindaThanks for your review of the NBI in Santa Rosa. I am pleased that the staff were eager to please as we always like to ensure a high level of service. The TV channels are plenty and wide with over 100+. We hope to see you again. Have a great week ahead and stay safe. Sam

8/10 Good

Dori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sam on Jun 23, 2023
Hi DoriThanks for your star rating, its greatly appreciated. I hope your stay was a pleasant one. I wish you a great weekend ahead. Stay safe. We look forward to seeing you again. Sam

8/10 Good

jarvais

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience even had issue with property left they handle it very professionally.
Stayed 1 night in Jun 2023
Response from Sam on Jun 22, 2023
Hello JarvaisThanks for your review of the NBI in Santa Rosa. I hope your stay was a comfortable and pleasant one. I am sorry for any issues you may have experienced in our care of you. We hope to see you again very soon. Have a great week ahead and stay safe. Sam

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, room was comfortable and clean.
Stayed 1 night in May 2023
Response from Sam on Jun 20, 2023
Hi RobertThanks for your review and comments regarding your stay at the NBI in Santa Rosa. We hope you had a pleasant stay with us. Have a great week ahead, See you again soon! Stay safe, Sam.

10/10 Excellent

Michael

Stayed 1 night in Jun 2023
Response from Sam on Jul 10, 2023
Hi MichaelThanks for your 5 star rating of the NBI and thank you for staying with us. I hope everything was to your liking and your stay was a pleasant and comfortable one. We wish you a fabulous onward journey and hope to see you again very soon. Have a great week ahead and stay safe. Sam

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly.
Stayed 1 night in Jun 2023
Response from Sam on Jun 13, 2023
Hi TylerThanks for your star rating of the NBI. We appreciate your feedback. I hope your stay was a pleasant and comfortable one. We look forward to seeing you again. Have a great week ahead and stay safe as always.

8/10 Good

Lynn

Business traveller
Liked: Cleanliness
It was a convenient and expensive location.
Response from Sam on Jun 12, 2023
Hi LynnThanks for your review and for staying at the NBI in Santa Rosa. I hope your stay was a pleasant and comfortable on. Hope to see you again in the very near future. Have a great week ahead. Stay safe. Sam.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, comfortable, in beautiful area!
The North Bay Inn was just what was described on Hotels.com. It was an excellent, quiet, centrally located, very clean, remodeled, right across the street from an excellent coffee and breakfast place. The room we stayed in was just recently painted and remodeled and was very sparsely furnished, but had everything we needed and wanted. The air conditioner/heater was quiet, the shower had this excellent glass sliding door, a mirror that lit up, did I say it was clean? Yes, very.
Stayed 1 night in May 2023
Response from Sam on May 8, 2023
Hello PatriciaThanks for your review of the NBI in Santa Rosa. I am pleased with the many positive comments about your stay. I hope you will come to the NBI again for future stays and very much appreciate your feedback. Have a great week ahead and stay safe, Sam

4/10 Poor

Alfredo

Disliked: Staff & service, amenities
Stayed 1 night in Mar 2023
Response from Sam on Apr 24, 2023
Hello AlfredoThanks for your review and star rating. I think its very unfair to leave a star rating with no comments or justifications for this. I wish you a pleasant week ahead. Stay safe, Sam.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, friendly owner, and wonderful, clean place. We had a nice stay!
Stayed 1 night in Mar 2023
Response from Sam on Mar 28, 2023
Hello AndrewThanks for your review of your stay here at NBI, we greatly appreciate your star rating. I hope your stay was a comfortable and enjoyable one. We look forward to seeing you again and wish you a pleasant and safe week ahead. Sam.

2/10 Terrible

Linda

Stayed 4 nights in Feb 2023
Response from Sam on Mar 25, 2023
Hello LindaI am sorry your stay was not as you had expected. I wish you a pleasant weekend ahead. Stay safe. Sam

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Sam on Feb 26, 2023
Hello AnonymousI am sorry if the stay was 'terrible' as you state in your review. But not saying who you are or when you stayed makes it very difficult for the hotel to address your feedback. Wishing you a pleasant week ahead. Sam

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t let exterior or 2 stars dissuade you this charming motel is completely updated with new flooring, king bed, huge barn door shower & smart mirror. Large room great amenities great price and CLEAN smiles to share 😎
Stayed 1 night in Feb 2023
Response from Sam on Feb 19, 2023
Hi TiffanyThanks for your glowing review of your stay here with us, we really appreciate the time taken by you to tell us about your fantastic and happy stay with us. Have a great weekend ahead and stay safe. Sam

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little Inn
Stayed 1 night in Jan 2023
Response from Sam on Jan 31, 2023
Hi MariamThanks for your review. I hope everything was to your liking and satisfaction. We hope to see you again soon. Have a great week ahead and stay safe. Sam

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Close to everything you need. Rooms are very clean and big.
Stayed 1 night in Dec 2022
Response from Sam on Dec 31, 2022
Hi JuliaThanks for your review of the NBI. I appreciate your comments on the room being clean as we always strive to achieve this. We look forward to seeing you again and wish you a pleasant weekend ahead. Stay safe. Sam

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are big very clean and close to everything you need. Staff are very friendly and accommodating.
Response from Sam on Dec 27, 2022
Hi JuliaThanks for reviewing the NBI in Santa Rosa. It's always a pleasure to have you stay with us. I hope everything was to your comfort and satisfaction. Have a fabulous week ahead, stay safe and please do come back again. Sam

10/10 Excellent

ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Response from Sam on Dec 17, 2022
Hi BenThanks for your review of the NBI and for taking the time to give us a 5 rating. We really appreciate it. I hope everything was to your liking and complete satisfaction. We hope to see you again. Have a great weekend and stay safe. Sam

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we needed and well appointed
Stayed 1 night in Dec 2022

10/10 Excellent

Brandon

Stayed 1 night in Nov 2022
Response from Sam on Dec 1, 2022
Hello BrandonThanks for your 10 star rating, its very much appreciated. I hope your stay was a comfortable and enjoyable one. We look forward to seeing you again very soon. Have a great week ahead. Stay safe, Sam.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple clean quiet.
Stayed 1 night in Nov 2022
Response from Sam on Nov 27, 2022
Hello AnneThanks for your 5 star rating. I hope your stay was a pleasant and comfortable one. We strive hard to ensure the place is cleaned to a very high standard and I appreciate you noticing that. Have a great week ahead, stay safe and we look forward to seeing you again. Take care, Sam.

6/10 Okay

Christopher

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Sam on May 8, 2023
Hi ChristopherThanks for your star rating of the NBI and for staying with us. We hope your stay was a comfortable one. Have a great week ahead and stay safe, Sam.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and a great price
My room was clean and it was very quiet and peaceful.
Stayed 1 night in Nov 2022
Response from Sam on Nov 15, 2022
Hello DeannaThanks for your 10* rating, its very much appreciated. I hope you stay was a comfortable one and we look forward to seeing you again very soon. Have a great week ahead and stay safe. Sam.

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to rest. Too bad nothing can be done about the road noise, but the place is good for the price.
Response from Sam on Nov 10, 2022
Hi AprilThanks for your review and for staying at the North Bay Inn, we really appreciate it! I hope everything was to your comfort and satisfaction. Have a great week ahead, stay safe and see you again very soon. Sam

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Spacious, clean, and convenient.
My adult daughter and I stayed here for 1 night. The room was spacious and clean. However, there was a definite slope to the floor, no good reading light and only one rather rickety chair. There was a small table provided, but no chair to go with it. I used it as a luggage rack. The walk-in shower would have been much better with greater water pressure. The hotel's location (northern Santa Rosa) was great for our needs; close to shopping, gas and restaurants.I also attended a church meeting near by. The staff was on top of my requests for an accessible room, but since all the rooms are on the ground floor and have walk-in showers, it was ideal anyway!
Stayed 1 night in Oct 2022
Response from Sam on Oct 16, 2022
Hello ShannonThanks for taking the time to review your stay here with us at North Bay Inn in Santa Rosa. I have checked the water pressure which appears normal but I am sorry it was not powerful enough for you. The night and table lamps are something we are looking into. The chairs are two per room and in some cases one per room. I could see there were two chairs in your room. We look forward to seeing you again in the very near future. Have a great week ahead and stay safe. Sam

10/10 Excellent

Kent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was updated and clean.
Stayed 1 night in Oct 2022
Response from Sam on Oct 16, 2022
Hi KentThanks for your 5 star rating, it is very much appreciated. I hope you had a wonderful and enjoyable stay. We look forward to seeing you again. Have a great week ahead. Stay safe, Sam.

2/10 Terrible

Pat

Disliked: Staff & service
Unacceptable policies and bad location.
Stayed 1 night in Sep 2022
Response from Sam on Sep 30, 2022
Hello PatThanks for commenting on the policies and location of the hotel. Unfortunately there will always be policies in place within a hotel establishment so that we can have rules and regulations. This also helps to ensure guest safety at all times. The location is also something which the hotel has no control over. Have a great week ahead. Stay safe, Sam.

10/10 Excellent

Hsieh-hsin

Stayed 2 nights in Sep 2022
Response from Sam on May 8, 2023
Hi Hsieh-hsinThanks for your high star rating. Have a great week ahead. Sam.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what it purports to be, a low-cost option in a high-cost area. It was clean, the furniture was obviously budget-oriented but clean and new. The carpets had been replaced with vinyl-plank which was crisp and easy to maintain. It was conveniently located along on Mendocino, across from Mombo's Pizza and a good coffee shop. We were visiting friends and just needed a place to crash. Aside from the relative stiffness of the mattress, it was exactly what we needed.
Stayed 1 night in Aug 2022
Response from Sam on Sep 8, 2022
Hi RichardThanks for taking the time to review and rate your stay here with us at the NBI. We appreciate this very much as it helps us to improve the service we offer. I hope things were to your liking and you had a good stay with us. Have a great week ahead. Stay safe, Sam