Dear Appoorve:Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I regret you were disappointed in your stay at our Best Western hotel. Please be assured all the pictures displayed on the Expedia web site are true and factual. We are a Best Western Core hotel that offers great value in a town were hotel prices are very high year round. In reading your comments it looks like you were looking for an upscale hotel experience which our hotel does not offer or advertise to be. There are many upscale hotels located in Healdsburg to choose from that offer rates starting from 200 -400 more per night than our Best Western. Thus, making our hotel a great value on any given night. Once again, thank you for taking the time to write your review.If I can be of assistance in the future, please don't hesitate to contact me at 707-433-0300 ext. 619.Sincerely,Erik NeztsosieGeneral ManagerBest Western Dry Creek Inn

Dear Eric:Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Brian HenryFront Office ManagerBest Western Dry Creek Inn

Dear John:Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Brian HenryFront Office ManagerBest Western Dry Creek Inn

Dear Jill:Thank you for completing our in house survey and this Hotels.com review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Your in house survey indicated our pool was too small, we do not provide bath robes and the elevator was too far away from your room. I regret the features provided by our hotel did not meet you expectations. We are a Best Western Core hotel that provides all the amenities that you would come to expect at a BW Core property. The upgraded amenities you were seeking are provided at our branded sister property located just across the parking lot. Once again, I am sorry our hotel did not meet your expectations. If I can be of assistance in the future, please don't hesitate to contact me.We appreciate your loyalty to Best Western.Sincerely,Erik NeztsosieGeneral ManagerBest Western Dry Creek Inn

Dear Lisa:Thank you for completing a review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I am sorry our cleaning products caused you to have an allergic reaction. This is not a common experience and we will contact our supply vendor to review the products they are selling to us, to ensure other guests do not have the same experience. I regret you were disappointed that we do not provide breakfast service at our hotel. In December of 2019, (prior to the pandemic) our hotel went to a breakfast package program with Adel’s our on site restaurant located just steps away from the hotel lobby in the parking lot. The breakfast package is available for booking on our franchise web site. The information is also noted on our hotel web page.With respect to our former Villa rooms. These rooms were rebranded one year ago to a Hilton Tapestry under the same ownership. Neither hotel has been sold. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our hotel and Best Western.If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Erik NeztsosieGeneral ManagerBest Western Dry Creek Inn