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Reviews of SureStay Hotel by Best Western East Brunswick

2.5 out of 5
SureStay Hotel by Best Western East Brunswick
764 Route 18, East Brunswick, NJ

Reviews

6.6
Rating 10 - Excellent. 198 out of 900 reviews" "
Rating 8 - Good. 241 out of 900 reviews" "
Rating 6 - Okay. 204 out of 900 reviews" "
Rating 4 - Poor. 128 out of 900 reviews" "
Rating 2 - Terrible. 129 out of 900 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service
Address was not gps friendly.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
We very much appreciate your comments regarding your stay at the SureStay By Best Western. I will be sure to share your feedback with our team. We will be working on the GPS issue.

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Thank you for leaving a great review with us. We hope to see you again!

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Thank you for a good review. We hope to strive to always continue to serve the best hospitality to each and every customer/guest. We were delighted to have you stay with us.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Thank you for taking out the time to give us a good review. We were thrilled to have you stay at SureStay by Best Western. We hope to see you again!

10/10 Excellent

Darejan

Liked: Cleanliness, staff & service, property conditions & facilities
Best of best
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 7, 2024
Thank you for sharing a review of your recent experience. Our team here at SureStay by Best Western is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the location, central to everything. The hotel was comfortable, clean and quiet. I really liked that you had restaurants, a shopping mall and an AMC theater nearby. I am looking forward to going back for another visit.
Stayed 2 nights in Feb 2024
Response from General Manager on Apr 7, 2024
Thank you for taking a moment to share your experience at SureStay by Best Western. We are so pleased to hear you found the area to your liking. We look forward to welcoming you back again soon.

6/10 Okay

Carmen

Disliked: Amenities, property conditions & facilities
Tv was old and channels were blurry or didn’t come in at all.. continental breakfast was just a breakfast sandwich
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 7, 2024
Thank you for taking the time to provide valuable feedback about our Tv/Breakfast. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

10/10 Excellent

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very good place
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 7, 2024
Thank you for giving us a positive review and we hope to see you again.

8/10 Good

Julie, Pittsfield

Travelled with pets, Travelled with partner
Liked: Staff & service
The place was average for the price. The photos of the place were deceiving. The room was a lot smaller than it looked on the website.
Stayed 1 night in Feb 2024

6/10 Okay

William

Liked: Staff & service
Just ok. Cost efficient.

6/10 Okay

Gregory

Liked: Cleanliness
Disliked: Property conditions & facilities
Not so great
This is definitely a budget motel, but not budget rate. Seemed expensive for what it was. Door to the room didn’t lock behind me unless I forced it shut, which is a safety issue. The hallways were dirty. The outside door did not require a hotel key access so anybody could walk in there.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Hello GregoryThank you for taking the time to provide valuable feedback about our stay. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.We hope to see you again soon. Safe travels.

8/10 Good

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from General Manager on Jan 29, 2024
Hello SalvatoreThank you for taking a moment to share your experience with SureStay East Brunswick.We are so pleased to hear you found your room to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Jan 29, 2024
Thank you for taking a moment to share your experience with SureStay East Brunswick.We are so pleased to hear you found your room to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Darejan

Stayed 1 night in Oct 2023
Response from General Manager on Jan 29, 2024
Hello DarejanThank you for choosing us for your Central Jersey Lodging needs. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The SureStay East Brunswick in the near future.

8/10 Good

Rachel

Stayed 1 night in Nov 2023
Response from General Manager on Jan 29, 2024
Hello RachelThank you for sharing a review of your recent experience. Our team here at SureStay East Brunswick is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll stay with us again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 11, 2023
Thank you for taking the time out to give us a good review . We hope to serve you in the near future

2/10 Terrible

Alyssa, staten Island

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel itself is not an issue but the area does not feel safe at night.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 5, 2023
Dear AlyssaThank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 732-238-4900.

10/10 Excellent

Loretta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from General Manager on Oct 29, 2023
Dear Loretta,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 732-238-4900.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Michele

Liked: Cleanliness, staff & service
Disliked: Amenities
Very clean
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Michele,Thank you for taking out the time to give us a review. We take your comments and suggestions into consideration. Again thank you for choosing Surestay by Best Western as your choice of hotel.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness
The property was as clean as it could be but it is in need of renovations.
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Mary,Thank you for taking the time out for the review. We take your comments and suggestions very seriously and hope to strive better in hospitality.

6/10 Okay

shelly, fort lee

Disliked: Property conditions & facilities
Needs work
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Shelly,On behalf of the staff we would like to apologize for any inconvenience this may have caused you. We will take your suggestions and comments into consideration.

10/10 Excellent

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean. The staff members were polite & professional.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Roxanne,Thank you for the 5 star review! We greatly appreciate this review and hope to see you again in the near future. Thank you for choosing Sure stay by Best Western as your choice of stay

2/10 Terrible

ARNALDO

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bad stin
Stayed 3 nights in Sep 2023
Response from General Manager on Oct 2, 2023
Dear Arnaldo,On behalf of the team, I would like to apologize. we take your suggestions and feedback seriously. Thank you for taking out the time to make this review

10/10 Excellent

Darejan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy it
Stayed 1 night in Aug 2023
Response from General Manager on Oct 2, 2023
Dear Darejan,Thank you for taking the time to leave this review. On behalf of the team we are pleased you loved your stay with us.

8/10 Good

Ravindra Reddy

Liked: Cleanliness, staff & service, property conditions & facilities
It’s walkable to Brunswick mall
Stayed 5 nights in Sep 2023
Response from General Manager on Oct 2, 2023
Dear Reddy,Thank you for taking the time for leaving the review. We appreciated you coming to stay at our property and hope to serve you again in the near future.

8/10 Good

May Ann

Travelled with partner
Liked: Staff & service, property conditions & facilities
The location is very convenient to nearby establishments like restaurants and malls.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
Dear May Ann,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Christa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a lovely hotel
One of our lights occasionally flickered, but that was our only issue. The room is not very soundproof, so if neighbors are very loud you will be able to hear them. The service was wonderful. The staff members that I spoke to at the counter were very sweet. The room was clean and had plenty of space.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
Dear ChristaThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Darejan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like to stay in this area it really helps
Stayed 1 night in Sep 2023
Response from General Manager on Sep 24, 2023
Dear DarejanThank you for taking out the time for leaving a review. We hope we have satisfied you with our hospitality service and hope to see you again.

2/10 Terrible

Victoria

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel ive ever stayed at
Stayed 5 nights in Sep 2023
Response from General Manager on Sep 13, 2023
Hello VictoriaThank you for taking a moment to review your experience. We sincerely regret that your experience was less than perfect. We care deeply about our Guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.Good luck in your travels.

2/10 Terrible

Roger

Disliked: Cleanliness, property conditions & facilities
Cockroaches all over the room.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 13, 2023
Dear RogerThank you for taking a moment to review your experience. We sincerely regret that your experience was less than perfect. We care deeply about our Guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.Good luck in your travels.

6/10 Okay

Adriana

Business traveller, Travelled with group
Property requires upgrades to the facility.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 6, 2023
Hello AdrianaThank you for taking a moment to review your experience. Your feedback is important to us and we will be sure to address your concerns to the best of our abilities. We wish you safe travels.

8/10 Good

Amy, Rockville

Stayed 1 night in Aug 2023
Response from General Manager on Oct 2, 2023
Dear Amy,Thank you for taking your time to give us a review. We hope to see you in the near future.

8/10 Good

Nick

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on Sep 2, 2023
Dear Nick,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Darejan

Liked: Property conditions & facilities
Just one problem water in 🚿 not warming all my time I spend there
Stayed 1 night in Aug 2023
Response from General Manager on Sep 2, 2023
Dear Darejan,I apologize for any inconvenience this may have caused you. We hope to serve you better to the upmost hospitality you deserve.

4/10 Poor

Raymond

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Place has gone down hill for sure .
Stayed 3 nights in Aug 2023
Response from General Manager on Sep 2, 2023
Dear Raymond,On behalf of the team I do apologize for any inconvenience this many have caused you. We take your suggestions very seriously and hope to serve to you better with our hospitality .

2/10 Terrible

Louise

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from General Manager on Sep 2, 2023
Dear Louise,On behalf of the team I apologize of any convivence this may have caused you. We strive to serve you the upmost hospitality there is to offer

2/10 Terrible

Mouatassem

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty. There was blood on my bedsheets. There were bugs in the room. The bathroom didn’t have a curtain and the carpet was torn up
Response from General Manager on Aug 14, 2023
Hello MouatassemI am sorry to see you were not happy with your stay. Since we have resolved this matter through Expedia, we wish you the best in your future travels. Good luck.

10/10 Excellent

Thomas

Business traveller
Liked: Amenities, property conditions & facilities
Great place.
Stayed 13 nights in Jul 2023
Response from General Manager on Aug 14, 2023
Dear ThomasThank you for taking a moment to share your experience at The SureStay East Brunswick. We are so pleased tohear you found our Hotel to your liking. We look forward to welcoming you back again soon. Hope you continue to have an amazing Summer!

2/10 Terrible

Laieb

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from General Manager on Sep 2, 2023
Dear Laieb,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Jean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
1030 pm and Im trying to sleep and all i hear is people out in the parking lot.
Stayed 1 night in Aug 2023
Response from General Manager on Sep 2, 2023
Dear Jean,I apologize for the inconvenience and from the entire team behind Surestay by Best Western we take your suggestions and comments very seriously and hope to serve you better next time with our hospitality

8/10 Good

Joaquin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was great & property was clean.
Response from General Manager on Sep 2, 2023
Dear Joaquin,Thank you for taking out the time to give us a good review. We hope to serve you again in the near future.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I stayed for a few days. Very peaceful noone bothered me if i didn't want them too. I would stay again.
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 14, 2023
Hello KarenThank you for taking a moment to share your experience at The SureStay East Brunswick. We are so pleased tohear you found our Hotel to your liking. We look forward to welcoming you back again soon. Hope you continue to have an amazing Summer!

10/10 Excellent

CATHERINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 14, 2023
Hello CatherineThank you for sharing a review of your recent experience. Our team here at the Surestay East Brunswick is committed to providing quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon. Safe travels!

6/10 Okay

Virginia

Travelled with partner
nothing to share
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 14, 2023
Thank you for leaving a review. We’re so glad you were able to visit us.Our team is always working to offer a most comfortable experience to our Guests. We hope you’ll have a chance to come back soon.Have a happy and safe Summer!

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Aug 14, 2023
Hi RebeccaThank you for leaving a review. We’re so glad you were able to visit us.Our team is always working to offer a most comfortable experience to our Guests. We hope you’ll have a chance to come back soon.Have a happy and safe Summer!

8/10 Good

Jacob

Stayed 3 nights in Jul 2023
Response from General Manager on Sep 2, 2023
Dear Jacob,Thank you for taking out the time to give a review. We hope to strive to serve you again in the near future with our upmost hospitality.

10/10 Excellent

Ruslan

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on Aug 14, 2023
Hello RuslanThank you for taking a second to review your experience.I am ecstatic to see you fully enjoyed your stay at The SureStay East Brunswick!I hope you can visit with us again soon!

10/10 Excellent

Cesar, San Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful customer service. Accommodated us checking in late.
Stayed 1 night in Jul 2023
Response from General Manager on Aug 14, 2023
Hello CesarThank you for sharing a review of your recent experience. Our team here at SureStay East Brunswick is committed to providing quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon. Safe travels!

2/10 Terrible

Nelson, Alexandria

Travelled with family
Disliked: Amenities
Abandoned cars in parking lot. More like a homeless shelter. Water pressure in shower non-existent.
Stayed 2 nights in Jul 2023
Response from General Manager on Sep 2, 2023
Dear Nelson,On behalf of the entire team, we apologize for any inconvenience this may have caused you. We take your suggestions and feedbacks very seriously . We hope to strive to serve you with our hospitality.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big rooms, great air conditioning in room.
Stayed 1 night in Jul 2023
Response from General Manager on Aug 14, 2023
Dear PatriciaThank you so much for your review. We are delighted to hear that you had a positiveexperience with us. We hope you’ll visit us again soon. Have a happy and safe Summer!