Som Poi Vacation Packages

Katina helped us with an early and easy check-in process.

I booked this hotel to move to at the end of a work trip for my personal time and was excited by both the location as well as the hotel amenities. Overall, I'll say my stay was just okay. When I first arrived, the initial staff member that helped check me in seemed a bit rude and despite the fact that I paid in full ahead of my arrival, requested a $300 refundable deposit which I had to take from an ATM as I did not have a travel credit card on hand. I was fully refunded at the end of my stay, but the whole process seemed a bit strange. It would have been great to know about this in advance. I also felt a bit judged, as I had been walking around the city in a matching linen set until check-in and was immediately informed about the dress code, making me feel like I wasn't passing the test...which is a little absurd given that I was dressed casually but appropriate for Thailand in April. My room was really spacious, but honestly like a lot of other reviews have mentioned, the fixtures were really dated. There were scuff marks on the floor from other guests' suitcases, harder to reach areas in the bathroom weren't as clean as they could have been. I will also note that the bed was not comfortable at all. Really needs an upgrade. I also booked this hotel for the sky bar to treat myself and honestly I was really disappointed. Atmosphere was off, drink was just okay and they had a completely different menu than online, and it was EXPENSIVE as hell. Probably wouldn't book again.

Property is nice. The staff is great , friendly, helpful, and efficient. The lobby,pool,dining areas are all beautiful. The room I was placed could use some updating. Other than that everything was nice. I would recommend.

The property itself is great. Modern lobby and modern rooms. I stayed in an Akara Deluxe suite which had a large king size bed, bath and separate toilet room. The bed was comfortable. The shower had excellent pressure. The TV was very difficult to get working and logged into any streaming services. Minibar was well stocked and reasonably priced. The pool and pool area were good and clean. The barracuda rooftop bar was very nice and again well priced. Buffet breakfast had good choice. Some issues that were poor were that the bed linen and towels definitely were not changed everyday despite the room being asked to be made up. Staff appeared more preoccupied with their mobile phones than opening doors for guests. You were able to smoke drugs on the rooftop bar also which was not ideal. Staff members also had a very poor grasp of English as when asked if we could book afternoon tea 4 times (also showing a photo of the afternoon tea) we would not get through to them. The hotel is 5 star rated however, I would not agree it is. Other than the above issues, it was a comfortable stay however, I would try somewhere else in Bangkok if I were returning.

I nothing bad to say about this hotel. I will be back at Mandarin Hotel again!