Premium bedding, down comforters, minibar, in-room safe
Check availability

Reviews of The Royal Surakarta Heritage - Handwritten Collection

5 out of 5
The Royal Surakarta Heritage - Handwritten Collection
Jalan Slamet Riyadi No. 06, Surakarta, Central Java

Reviews

8.4

Very good

Rating 10 - Excellent. 65 out of 143 reviews" "
Rating 8 - Good. 49 out of 143 reviews" "
Rating 6 - Okay. 14 out of 143 reviews" "
Rating 4 - Poor. 10 out of 143 reviews" "
Rating 2 - Terrible. 5 out of 143 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kristian, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Toat Edi Wijaya ( General Manager ) on Jan 22, 2024
Dear Mr. Kristian, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Wesley Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Toat Edi Wijaya ( General Manager ) on Jan 14, 2024
Dear Mr.Wesley Eric,Warm Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team. We are sure that your experience will be a motivation for all staff to continue to strive to improve service quality. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay at our place. Best regards,

8/10 Good

Daniel, Vaughan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing and breakfast is very good. Rooms can be cleaner - specially lamp sheds and toilet was leaking a bit. The main concern I had was contacting the property before arrival to arrange a shuttle from airport- called, tried chatting via whatsup but couldn’t get any help
Stayed 6 nights in Nov 2023
Response from Toat Edi Wijaya on Nov 23, 2023
Dear Mr.Daniel,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Basalamah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Toat Edi Wijaya on Oct 13, 2023
Dear Mr/Mrs. Basalamah , We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Wesley Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location to explore Solo
A great location and although a modern building (it was a bank HQ at one time) is well set out ho showcase Java culture.
Stayed 3 nights in Aug 2023
Response from Toat Edi Wijaya on Aug 31, 2023
Dear Eric Wesley,Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team.We are sure that your experience will be a motivation for all staff to strive to continuously improve service quality.Once again, thank you for sharing your experience, and we are waiting for your return to stay at our place.Best regards,

4/10 Poor

Sandra

Stayed 2 nights in Feb 2023
Response from Toat Edi Wijaya on Mar 5, 2023
Dear Mrs. Sandra ,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Germaine

Stayed 2 nights in Dec 2022
Response from Toat Edi Wijaya on Jan 8, 2023
Dear Germaine,Thank you for taking time to give rating of your experience. We appreciate so much your rating.We are glad that you enjoy your visit and we are looking forward to welcome you again at The Royal Surakarta Heritage Solo.Sincerely,Toat Edi WijayaGeneral Manager

4/10 Poor

Evan, Lond

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby and restaurant are decent, but everything in our (tiny) room was chipped, scratched, marked, broken or not functioning properly, including things like broken toilet seat, shower that didn’t drain, marks on ceiling and wall etc. The gym was dirty with machines that were rusted and broken.
Response from Toat Edi Wijaya on Jan 4, 2023
Dear Evan,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Toat Edi WijayaGeneral Manager

10/10 Excellent

Herman

Response from Toat Edi Wijaya on Nov 26, 2023
Dear Mr. Herman ,Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We will share your experience with our entire team.We are sure that your experience will be a motivation for all staff to strive to continuously improve service quality.Once again, thank you for sharing your experience, and we are waiting for your return to stay at our place.Best regards,

10/10 Excellent

Lidya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here when you visit Solo !
Very happy and satisfied with our stay, the location, services, food and overall property condition. Would stay again and recommend to others.
Morning view from our room.
Stayed 2 nights in Oct 2022
Response from Toat Edi Wijaya on Jan 4, 2023
Dear Lidya,Warm Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We are very proud to receive this great feedback.We will share your review with the whole team. We are sure that this feedback will motivate all staff to continue to improve service quality.Once again, thank you for sharing your experience, and we are waiting for your return to stay at our place.Best regards,Toat Edi WijayaGeneral Manage

4/10 Poor

Shirley

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wouldn’t thought the 5 star hotel have poor amenities and cleanliness. The towel looks worn, poor bathroom lighting, stain in bathtub, the bed lamp is not function, the blanket dirty So we have to move to another room at around 2am.. Though The staff is very friendly and helpful We stay at 7th floor An advice would be a room renovation or before guests check in, there should be room inspection to check everything meet the 5star hotel requirements as I didn’t pay cheap to stay there
Stayed 2 nights in Aug 2022
Response from Toat Edi Wijaya on Aug 21, 2022
Dear Shirley,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Toat Edi WijayaGeneral Manager

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Aug 2022
Response from Toat Edi Wijaya on Aug 21, 2022
Dear Michael,Thank you for taking the time to review your stay at The Royal Surakarta Heritage Hotel Solo.We are very happy to know that you had a pleasant stay.We look forward to welcoming you back to The Royal Surakarta Heritage Hotel.Kind regards,Toat Edi WijayaGeneral Manager

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was amazing, very friendly and polite staff room is spacious and nice. Breakfast spread was wonderful and food tasted delicious. Will stay here again next time
Stayed 1 night in Feb 2022

8/10 Good

Nyoman

Stayed 1 night in Jan 2022

10/10 Excellent

gary

Stayed 1 night in Jan 2022

6/10 Okay

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Toat Edi Wijaya on Jan 23, 2021
Dear Barry, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage. It is regretful to hear that your experience did not meet your expectations, please allow me to express my sincerest apologies. At The Royal Surakarta Heritage, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Kindly inform us the detail of your inconvenience during your stay and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

10/10 Excellent

DIMITRI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Toat Edi Wijaya on Jan 23, 2021
Dear Dimitri, Thank you for taking the time to review your stay at The Royal Surakarta Heritage Hotel Solo. We are very happy to know that you had a pleasant stay. We look forward to welcoming you back to The Royal Surakarta Heritage Hotel. Sincerely, Toat Edi Wijaya General Manager

10/10 Excellent

Johanes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal
Nice hotel very hommy
Stayed 2 nights in Oct 2020

8/10 Good

Xaignasinh

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Toat Edi Wijaya on Sep 3, 2020
Dear Xaignasinh, Thank you for give us ratting your stay experience at The Royal Surakarta Heritage Solo - MGallery Hotel Collection, and thank you for stay with us. It matters most to us know that you have good experience when stay with us Thank you once again for share this with us. We hope to see you again in the near future. Sincerely, Toat Edi Wijaya General Manager

10/10 Excellent

Anto, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff Clean room and excellent breakfast
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Richardus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star hotel with javanese art decoration. Good food. Strategic location.
Stayed 1 night in Dec 2019

10/10 Excellent

EdwardJ, Vancouver BC Canada V

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all the tourist places I wanted to see. Just yards down the street begin the local food vendors for those of us who love street food vendor experience! If not, good restaurant in hotel.
Stayed 1 night in Sep 2019

10/10 Excellent

TedJ, Vancouver BC Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Attractive hotel. Close to sites for tourists like me!
Stayed 1 night in Sep 2019

10/10 Excellent

TedJ, Vancouver BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Attractive decor. Close to the tourist spots for sightseeing.
Stayed 1 night in Sep 2019

8/10 Good

Sheng Chun

Liked: Property conditions & facilities, room comfort
Nice but lacking plenty
Service a bit slacking and breakfast was chaotic, nice hotel but needs a lot of improvement.
Stayed 2 nights in Jul 2019
Response from Ridho Andani on Sep 1, 2019
Dear Sheng Chun, We very much appreciate your comments and rating regarding your stay at The Royal Surakarta Heritage Solo - MGallery Hotel Collection, and thank you for stay with us. Thank you for your kind feedback, your feedback regarding service and breakfast will be our concern for improvement. Once again thank you for your kind feedback, we hope to see you again soon. Sincerelly, Ridho Andani Front Office Manager

10/10 Excellent

Kamarol Ariffin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing..
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Alghienka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Andhika Annas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

2/10 Terrible

Thomas Irawan

Disliked: Cleanliness, property conditions & facilities, room comfort
Unlike Sofitel managed hotel - way brliw my expec!
Not up to our expectations as one of hotels managed by Sofitel. Towels are smelly and damp. Bedsheet had stains. When we ran out drinking water, we requested fir replenishment and they were going to charge Rp 25,000 per bottle. Outside was only Rp 4,000. And when I confirmed to order it reluctantly, they did not serve it to us. I ended up walking for 10 mins outside to buy- and only Rp, 4,000.
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old Dusty and Dark need more light ..the hotel building From out side is beautiful but when you get inside is different story specially in my Room Wich is superior room 😥😥😥🙄
Stayed 1 night in Dec 2018

8/10 Good

Fathurraman

Liked: Cleanliness, staff & service
Disliked: Room comfort
Air-con not cold
The hotel was nice and breakfast was so-so. The city of Solo is great for sightseeing and tasting the local cuisines. However, the aircon at the hotel was not cold even after the repairmen came. It could be due to their central air-conditioning unit not functioning properly.
Response from Galih Abi-Duty Manager on Apr 30, 2018
Dear Fathurraman, Thank you for staying at The Royal Surakarta Heritage. We would apologize for inconvenience during your stay. For sure we put this as our concern.We effort to be able to serve you even better on your next stay. With warm regards, Galih Abi-Duty Manager.

2/10 Terrible

Tazang, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 5 star hotel
Don’t let the fancy lobby and photos fool you. This truly was a dirty and disappointing hotel. 1. Upon entering the floor the carpet through the hallways was terribly stained, damp and smelly. 2. After entering the room, the toilet looked used and had lots of grime and so did the basin. No hand towel as well and only 1 bath towel. 3. The pool is a joke. Far too deep for a hotel pool with only 1 change room. The shower in the change room has a broken soap dispenser so to remedy this they just use a small bar of soap like what they provide in the rooms. So that means everyone uses the same bar of soap. Absolutely appalling not to mention unhygienic. 4. Breakfast buffet was tasteless with incredibly lazy staff that don’t clear your table of dirty plates/cups. It wasn’t until I made a complaint that the staff began doing this. Funnily enough a lady working there who was walking around asking for feedback which I happily gave. Unfortunately it made no difference. 5. My mother in law received a meal from room service and I’ve attached a photo of the napkin that was used to wrap her cutlery. Don’t know what the white dots are, I’ll leave that to the imagination of the reader. PATHETIC!!! Don’t stay at this hotel. It’s a disappointment to the guest and the Accor Hotel Group. I could go on forever but I simply can’t be bothered. I left a similar review on Facebook. They only reacted to this with a ❤️ which is a pathetic response
Stayed 2 nights in Mar 2018
Response from Galih Abi-Duty Manager on Apr 30, 2018
Dear Tazang, Thank you for taking time to share your feedback. We would apologize for inconvenience during your stay. For sure we put this as our concern. We effort to be able to serve you even better on your next stay. With warm regards, Galih Abi-Duty Manager.

10/10 Excellent

Poul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Javanese Hotel!
The hotel is beautifully decorated in traditional Javanese themes. It’s like walking around a museum. The food at breakfast was delicious, with both traditional Indonesian food and contemporary food. We had dinner at the restaurant one night and it was also delicious. The staff were wonderful. The air conditioner could have been a little colder and stronger, but it didn’t effect the comfort of our stay. Overall, we were very pleased with the value at this hotel.
Response from Galih Abi-Duty Manager on Apr 30, 2018
Dear Poul, Thank you for staying at The Royal Surakarta Heritage. We appreciate so much your kindness compliment of our service, our breakfast & food, and even more glad to hear that you enjoying Javanese Traditional ambient of our hotel. We hope to welcome you back to our hotel very soon. With warm regards, Galih Abi-Duty Manager.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Front Office Manager on Feb 13, 2018
Dear Guest, Thank you for your time to share your appraisement during your stay with us. From that we learn that your some of your experience did not meet your expectation, thus we do apologize for the inconvenience you met during your stay. We do hope you would offer us a second chance to make it a truly memorable stay. Best Regards, Christy Atmojo Front Office Manager

10/10 Excellent

dwi clarke, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room for improvement
We enjoyed our stay very much , staff were friendly , breakfast were amazing with lots of variety from traditional to international, Beds were also very comfortable, bathroom could do with the scrubs and the wall in the bedroom due for redecoration. Overall excellent value and well worth a visit. Will definitely stay again.
Stayed 1 night in Jan 2018
Response from Front Office Manager on Jan 31, 2018
Dear dwi clarke, We much appreciate your comment to our hotel The Royal Surakarta Heritage. It is always nice to hear that you enjoyed your stay with us.For sure we will addressed some issues to our department concerned to make an improvement. Thank you for taking your time to give such a positive feedback . Looking forward to welcome you back soon. Best Regards, Christy Atmojo Front Office Manager

10/10 Excellent

tantri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, near shoping PGS. Bed so comfortable and great value of money
Stayed 1 night in Dec 2017
Dear tantri , We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage Solo - MGallery by Sofitel. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Lintangsari P. Handayani

8/10 Good

Tiwi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay.
Stayed 1 night in Dec 2017
Dear Tiwi , We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage Solo - MGallery by Sofitel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Regards, Lintangsari P.Handayani

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
We booked non smoking was given heavy smoking room with no AC working. The staff gave us another room but it smells like mold. Place is filthy, noisy, bathroom is disgusting, shower and toilet doesn’t work. I would rate this hotel 2 stars instead of 5. Definitely will not come back, ever!
Stayed 1 night in Nov 2017
Response from Lintangsari on Dec 21, 2017
Dear Guest , Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage Solo - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Lintangsari P. Handayani

4/10 Poor

daniel, Houston, Tx. USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
old and tired hotel but good location
The hotel staff were very friendly and hospitable. Unfortunately, the rooms need major renovations and upgrading.
Stayed 3 nights in Oct 2017
Response from General Manager on Dec 28, 2017
Dear Mr.Daniel , Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage Solo - MGallery by Sofitel. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Lintangsari P.Handayani

6/10 Okay

Des

Liked: Staff & service, property conditions & facilities
Love the design of the building with all traditional heritage style unfortunately the room is so small that's the only problem other than that was pretty good
Stayed 3 nights in Jul 2017
Dear Des , Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage Solo - MGallery by Sofitel.Glad to hear that you loved ourhotel design. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lintangsari P.Handayani

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were efficient. Amazing artwork throughout the hotel.

6/10 Okay

Rudi

Dear Rudi , Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage Solo - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lintangsari P.Handayani

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel with good breakfast
the breakfast is good and location is not far away, staff are helpful just the draining at the bathroom not so good.

6/10 Okay

MD Shamsuri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smells a bit too strong.
Response from General Manager on Jan 11, 2017
Dear MD Shamsuri, Thank you for taking the time to write your feedback to The Royal Surakarta Heritage. Your concern on room odor already passed to our housekeeping department, and we are working to give aromatherapy treatment inside the room. Thank you again for sharing your concern, we are looking forward to welcoming you again when visiting Solo. Best regards, Lintangsari P. Handayani General Manager

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Jan 11, 2017
Dear Mario, Thank you for sharing your rating to The Royal Surakarta Heritage. We are looking forward to welcoming you again when visiting Solo. Best regards, Lintangsari P. Handayani General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good only the aircon not really cold
Response from General Manager on Nov 14, 2016
Dear Valuable Guest, We appreciate your kind feedback while staying at The Royal Surakarta Heritage Solo. Your feedback already passed to the management, please rest assure that we already take an appropriate action to this matter. We are looking forward to welcoming you back again when visiting Solo. Sincerely, Lintangsari P. Handayani, General Manager.

10/10 Excellent

Sanjay, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money
In One Word - ENJOYED
Response from General Manager on May 21, 2016
Dear Sanjay, Thank you for sharing your kind feedback with MGallery-The Royal Surakarta Heritage Solo. We are pleased to hear that you enjoying your stay with us. We will pass your comments to managements. Again, thank you for choosing our hotel and sharing your feedback, we do hope that we could have another opportunity to welcoming you back in the near future. Sincerely, Christian Barbier., General Manager.