Reception

Reviews of Sofia Balkan Palace

5 out of 5
Sofia Balkan Palace
5 Sveta Nedelya Square, Sofia, Sofia

Reviews

8.4

Very good

Rating 10 - Excellent. 413 out of 890 reviews" "
Rating 8 - Good. 298 out of 890 reviews" "
Rating 6 - Okay. 105 out of 890 reviews" "
Rating 4 - Poor. 39 out of 890 reviews" "
Rating 2 - Terrible. 35 out of 890 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of Sofia!
Stayed 3 nights in Feb 2024

10/10 Excellent

farah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located for all places to visit
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has amazing character nicely preserved from a previous era. The hot breakfast was cold, partly because of the cold plates but mainly because the food warmers were not hot enough
Stayed 1 night in Feb 2024

10/10 Excellent

Georgina, Buffalo

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Joo-Ee

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

TRYFON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect spot in Sofia
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Amazing, friendly and efficient reception staff.
Stayed 1 night in Jan 2024

6/10 Okay

Wei Qi

Travelled with partner
Liked: Cleanliness, staff & service
Noise / Renovation works - Hotel is lovely but note that they are undergoing renovations and we were placed on the same floor on which 2 rooms right across us were being renovated. Mornings were noisy! Not what I expected for a hotel of this rating. Accessibility/cars - This place is also not wheelchair friendly as there is no cars access to the front door of the hotel. You will be asked to get off about 50-70m away from the hotel at the barrier. If you wish to get a taxi, you will be waiting in the cold the barriers on the main road. Again, a rather poor experience. Cleanliness / location - On the bright side, the hotel is clean and is very central so it is easy to walk everywhere. The rooms are kept warm at around 23-24 degree Celsius on average so crank open your windows a little if you are feeling too warm. Facilities- This place also has a gym and a in house salon, something we found out only on the last day - unfortunately no introduction to the facilities by the staff upon check in. Breakfast in the morning is nice with a good variety of food available. Overall - booked this place as a special treat and it was quite a let down. Will not stay here again.
Stayed 4 nights in Jan 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

xiao duan

Stayed 1 night in Jan 2024

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location for anyone looking to venture in to the city!
Stayed 2 nights in Dec 2023

8/10 Good

Gordon, Forest Hills

Stayed 3 nights in Dec 2023

10/10 Excellent

David, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, in such a beautiful part of Sofia. The caliber of this property should not be understated, it really was a fantastic stay. Front desk staff were very helpful and quick.
Stayed 1 night in Dec 2023

10/10 Excellent

Raphael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and breakfast was good. Parking is a bit confusing but once you figure it out, you can park and walk almost anywhere.

10/10 Excellent

Tsvetomira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location
Great stay, wonderful amenities and most of all brilliant staff who were super friendly to my dog. I recommend and will stay again.
Stayed 2 nights in Dec 2023
Response from Marina on Dec 20, 2023
Dear Ms. Tsvetomira, thank you for your great feedback.Hope to be at service soon.Kind RegardsReservations Dept.

10/10 Excellent

Noam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Stoycho

Stayed 1 night in Nov 2023

10/10 Excellent

TRYFON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect location to stay in a beautiful building
Stayed 3 nights in Nov 2023

10/10 Excellent

chad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property very conveniently located. The room was very comfortable, clean and quiet. The staff was friendly, with the exception of few like in the restaurant service for example. When I checked it the front desk said Expedia canceled my booking the charged me a higher daily rate and did not honored the booked rate. Very unhappy with that
Stayed 3 nights in Nov 2023
Response from Marina on Nov 21, 2023
Dear Mr. Lotero,thank you very much for your feedback.We would like to inform that we have applied the same rate you have booked with Expedia.After your check-in to the hotel,your room rate was corrected.Please kindly check your hotel bill.Thank you.Look forward to continuing to be of assistance.Kind RegardsReservations Department

10/10 Excellent

Michael

Stayed 4 nights in Nov 2023
Response from Reservation Department on Nov 16, 2023
Dear Guest,We would like to thank you very much for your time spend with us and your excellent review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

8/10 Good

Simon.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was too hot and couldnt reduce temperature. Other tgan that absolutely no issues
Stayed 2 nights in Nov 2023
Response from Reservation Department on Nov 14, 2023
Dear Guest,We would like to thank you very much for your time spend with us and your review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

10/10 Excellent

Hugh, Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They simply don’t build them like that anymore. Marble staircases and flooring, plush carpets that are now worn, and chandeliers in every room. The ceiling in our room must’ve been 20m high. Like staying in a museum. Wonderful staff. Great service. Central location. Will stay here again if in Sofia.
Stayed 1 night in Nov 2023
Response from Reservation Department on Nov 7, 2023
Dear Guest,We would like to thank you very much for your time spend with us and your excellent review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Reservation Department on Nov 7, 2023
Dear Guest,We would like to thank you very much for your time spend with us and your excellent review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

10/10 Excellent

Vladimir

Stayed 4 nights in Nov 2023
Response from Reservation Department on Nov 7, 2023
Dear Guest,We would like to thank you very much for your time spend with us and your excellent review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

8/10 Good

Dimitrios

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Reservation Department on Oct 31, 2023
Dear Guest,We would like to thank you very much for your time spend with us and your review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

8/10 Good

Muhammad

Travelled with partner
Liked: Cleanliness, staff & service
Good staff and service
Stayed 2 nights in Oct 2023
Response from Reservation Department on Oct 24, 2023
Dear Guest,We would like to thank you very much for your time spend with us and your review.We remain on your disposal and looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay
Central, refurbished, good level of service. There was some drilling noise after 9am but fairly distant. Friendly staff. Very comfortable bed, newly refurbished room. I would stay again.
Stayed 4 nights in Oct 2023
Response from Reservation Department on Oct 23, 2023
Dear Guest,We would like to thank you very much for your time spend with us and your excellent review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

10/10 Excellent

Tomasz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Close to Down Town
Stayed 3 nights in Oct 2023
Response from Reservation Department on Oct 23, 2023
Dear Guest,We would like to thank you very much for your time spend with us and your excellent review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

10/10 Excellent

Caryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If I return to Sofia I will stay here again!
Beautiful hotel in a perfect location. Close to transit and city center sites. Added bonus was a fantastic breakfast buffet!
Stayed 3 nights in Oct 2023
Response from Reservation Department on Oct 23, 2023
Dear Guest,We would like to thank you very much for your time spend with us and your excellent review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

8/10 Good

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely, staff very friendly, only complaint was that our toilet door would not close fully, it seemed to have swollen. Also corridors were not great, carpet was dirty as there seemed to be building works going on, wallpaper in corridors also a bit shabby
Stayed 2 nights in Oct 2023
Response from Reservation Department on Oct 31, 2023
Dear Guest,We would like to thank you very much for your time spend with us and your review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

8/10 Good

William, Wolverhampton

Liked: Staff & service, amenities, property conditions & facilities
Extensive building repair work in progress resulting in me having to change rooms then unfortunately I had to accept a lower grade room an equivalent not being available .
Stayed 3 nights in Oct 2023
Response from Reservation Department on Oct 31, 2023
Dear Guest,We would like to thank you very much for your time spend with us and your review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

2/10 Terrible

Victoria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a poor excuse for a 5 star hotel and staff need further training and have no customer service. When we checked in to our room the socket was hanging off the wall which is a electrical hazard, toilet seat was loose, minibar door did not close, toilet brush had faeces from previous guest we reported to reception no one came until the next day even after calling reception 4 times. One bathrobe in the room and we didn’t receive another one until 3 days into our stay as staff say the they didn’t have any. Our bathroom got flooded maintenance came to unblock but no one came to clean until asking 3 times again as literally the whole room and bathroom flooded! The WORST is housekeeping walked on myself naked without no knock at 8:30 am in the morning, they further knock on your door at 9 am everyday which is absolutely ridiculous all Reception could say is sorry. Basilica lobby bar bold man told me as a guest I can’t sit on the tables/chair outside if I don’t buy anything even I was sat there just to smoke which takes 5 min even had the cheek to say one day because I had bought Starbucks coffee to go and drink it in my room as I have to buy something to sit. Treatment is very poor and ridiculous. The room has dust everywhere and the cleanliness of the room is bad as my partner has dust allergy. THE BED GAVE ME BACK ACHE AND PAINS AFTER 5 days of sleeping on it. Do not stay in this hotel as the only plus is the location. No spa even tho advertised. Hair dryer burnt

10/10 Excellent

Mrs B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hote
Beautiful hotel with helpful staff. The rooms on the top floor have fantastic views of the city & mountains.
Stayed 1 night in Sep 2023
Response from Reservation Department on Oct 2, 2023
Dear Guest,We would like to thank you very much for your time and your excellent review.We remain on your disposal and looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

10/10 Excellent

Vesna, Saddle Brook

Travelled with family
Liked: Amenities
Everything was good. Would recommend!
Stayed 1 night in Sep 2023
Response from Reservation Department on Oct 2, 2023
Dear guest,We would like to thank you very much for your time and your excellent review.We remain on your disposal and looking forward to welcoming you again as our guest at Sofia Balkan Palace.Kind regards,Reservation Department

10/10 Excellent

Vesselina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, excellent interior design. Very comfortable rooms.
Stayed 1 night in Sep 2023
Response from Reservation Department on Sep 29, 2023
Dear Guest,We would like to thank you very much for your time and your excellent review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

8/10 Good

Nadia

Stayed 1 night in Sep 2023
Response from Reservation Department on Sep 26, 2023
Dear Guest,We would like to thank you very much for your time and your review.We remain on your disposal and looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

10/10 Excellent

Sunderrajan

Stay was very comfortable and the staff were very friendly. Hotel room was good and tidy.
Stayed 1 night in Sep 2023
Response from Reservation Department on Sep 18, 2023
Dear Guest,We would like to thank you very much for your time and your excellent review.We remain on your disposal and looking forward to welcoming you back at Sofia Balkan Palace.Kind regards,Reservation Department

2/10 Terrible

Baylie

Disliked: Cleanliness, property conditions & facilities, room comfort
major construction and cleanliness issues
They knowingly put us in a room next door to renovations/ construction so we were woken up at 9am on Saturday morning by drilling and loud banging. Their solution was to move us to a different room which added inconvenience since we had to re pack up all our stuff and move rooms. Once we got to our new room it smelt like cigarettes and the bathroom smelt like urine. Even when trying to shower the water wouldn’t drain and we had had to call the technician twice to fix the drain and to fix the safe. We will never stay here again.
Stayed 3 nights in Sep 2023
Response from Marina on Oct 3, 2023
Dear Mr. Baylie , we really sorry you are not happy with your stay with us. We would like to assure you that all your comments were shared with our Management.We really hope you will be our guest again and on your next stay you will be satisfied.Thank you for your feedback.Kind RegardsReservations

10/10 Excellent

Uri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reservation Department on Sep 10, 2023
Dear Guest,We would like to thank you very much for your time and your excellent review.We remain on your disposal and looking forward to welcoming you back at Sofia Balkan Palace.Kind regards,Reservation Department

10/10 Excellent

Rossitza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good value for money
Stayed 1 night in Sep 2023
Response from Reservation Department on Sep 4, 2023
Dear Guest,We would like to thank you very much for your time and your excellent review.We remain on your disposal and looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

10/10 Excellent

Georgios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were renovated, breakfast hall was also very nice. Location was excellent too.
Stayed 1 night in Sep 2023
Response from Reservation Department on Sep 4, 2023
Dear Guest,We would like to thank you very much for your time and your excellent review.We remain on your disposal and looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

2/10 Terrible

Stoytcho

Stayed 1 night in Sep 2023
Response from Marina on Oct 3, 2023
Dear Mr. Stoytcho, thank you for your feedback. We are very sorry you are not satisfied with your stay with us.Hope you to be our guest again.Kind RegardsReservations

8/10 Good

Gezim

Stayed 2 nights in Aug 2023
Response from Reservation Department on Sep 25, 2023
Dear Guest,We would like to thank you very much for your time and your review.We remain on your disposal and looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lovely hotel.
Stayed 4 nights in Aug 2023
Response from Reservation Department on Aug 28, 2023
Dear Guest,We would like to thank you very much for your time and your excellent review.We remain on your disposal and looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department

10/10 Excellent

valeriya

Stayed 1 night in Aug 2023
Response from Reservation Department on Sep 13, 2023
Dear Guest,We would like to thank you very much for your time and your excellent review.We remain on your disposal and looking forward to welcoming you back as our guest at Sofia Balkan Palace.Kind regards,Reservation Department

4/10 Poor

Igor

Stayed 2 nights in Aug 2023
Response from marina on Oct 3, 2023
Dear Mr. Igor, thank you for your feedback. We are very sorry you are not satisfied with your stay with us.Hope you to be our guest again.Kind RegardsReservations

10/10 Excellent

Alexander Solhus

Business traveller, Travelled with partner
Liked: Amenities
Perfect location, and the staff have been absolutely amazing!
Stayed 3 nights in Aug 2023
Response from Reservation Department on Aug 21, 2023
Dear Guest,We would like to thank you very much for your time and your excellent review.We remain on your disposal and looking forward to welcoming you again as our guest at Sofia Balkan Palace.Kind regards,Reservation Department

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reservation Department on Aug 15, 2023
Dear Guest,We would like to thank you very much for your time and your excellent review.We remain on your disposal and looking forward to welcoming you back at Sofia Balkan Palace.Kind regards,Reservation Department

8/10 Good

Aristotle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Very friendly staff The hotel is very old but remodeled but still had that old vibe to it. I still can't figure out if I liked that old vibe or not. But overall pretty good stay.
Stayed 1 night in Aug 2023
Response from Reservation Department on Aug 13, 2023
Dear Guest,We would like to thank you very much for your time and your review.We are looking forward to welcoming you again at Sofia Balkan Palace.Kind regards,Reservation Department