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Reviews of City Avenue Hotel by HMG

3.5 out of 5
City Avenue Hotel by HMG
49, Osogovo str., Sofia

Reviews

8.4

Very good

Rating 10 - Excellent. 13 out of 36 reviews" "
Rating 8 - Good. 16 out of 36 reviews" "
Rating 6 - Okay. 6 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 0 out of 36 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Paulo

Stayed 4 nights in Apr 2023

10/10 Excellent

Abi

Stayed 1 night in Apr 2023

8/10 Good

JASON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Evangelos

Business traveller
Liked: Cleanliness, staff & service, amenities
There was not hot water during 1 day.
Stayed 3 nights in Oct 2021

8/10 Good

Maria Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not hesitate
I highly recommend. I will definitely be back. Thank you for the confort and all your services!
Stayed 1 night in Sep 2020

6/10 Okay

Tami

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2020

6/10 Okay

Mohamad

Business traveller
Liked: Cleanliness, property conditions & facilities
موقع الفندق جيد قريب من السنتر قريب من محطة الميترو قريب من المول عدة خطوات يوجد كراج للسيارات وهذا مهم ايضاً .. الاستقبال جيد والموظفين لطيفين والمعاملة رائعة
Stayed 1 night in Aug 2020
Response from Front Office Team on Sep 13, 2020
Thank you for your review.

8/10 Good

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience
Good location in the city center and only 3 minutes walk to Opalchenska metro station offering direct access to and from Sofia airport. Very friendly hotel staff. The room was clean and quiet, the bed was comfortable. The advertised "breakfast buffet" on the Hotels.com website and again on the booking confirmation consists in fact of a total of four items offered to guests : one hot drink (tea or coffee), one 500 ml bottle of water, one sandwich and one apple. Fortunately foodshops in the neighbourhood are available to buy extra breakfast items.
Stayed 1 night in Jun 2020
Response from Front Office Team on Jun 22, 2020
Dear Pascal, thank you your commend. Please, be aware that we take care of our guests and we follow the WHO recommendations about the buffet breakfast and this is the reason we don't provide it anymore - until this situation is over. We are very pleased to hear you have overall nice stay and will be happy to welcome you again.

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from Diana Stoilova on Feb 20, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, clean property. The view was away from the city since i was given room towards the back.
Stayed 4 nights in Feb 2020
Response from Diana Stoilova on Feb 20, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Boyko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from DS on Feb 20, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was great
Stayed 1 night in Oct 2019
Response from HM on Oct 11, 2019
Dear Ivan, thank you for your review. We are very pleased to hear you have a nice stay with us. With Best Regards, Hotel Management

4/10 Poor

Verified traveller

Meh
No towel, no batteries in TV remote, noisey people in garden, shower head didn't stay in holder, room didn't look like picture on website
Stayed 1 night in Aug 2019
Response from FO Team on Aug 12, 2019
Thank you for your stay with us. We are sorry to hear that your stay was not satisfying. We will do our best to improve our services and facilities to meet our guests expectations. With Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Very nice hotel, staff very helpful and good location. 10 minute walk into the main town. 5 minute walk to the metro which takes you right to Sofia Airport. We had a room above a seating area outside so was noisy in the morning but overall good hotel
Stayed 1 night in Jun 2019
Response from Diana on Jul 8, 2019
Thank you for your so kind reply and for your time writing it. We are really happy to hear that you have enjoyable stay with us. Waiting to welcome you again. With Best Regards, Management

10/10 Excellent

Azme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent value for money
Very good clean room for the money and the staff very helpful and informative
Stayed 1 night in May 2019
Response from Diana Stoilova on May 19, 2019
Thank you for your feedback. We are happy to hear that you have had a nice stay with us. You are very welcome on your next trip to Sofia. With Best Regards, Management Team

10/10 Excellent

ROMERO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly refurbished hotel. A lot changed since my last visit in 2018, and for the better too.
Stayed 4 nights in May 2019
Response from Diana Stoilova on May 15, 2019
Thank you for chose to stay in our hotel again. We work hard to make our guests happy and really appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, friendly staff. Near the mall. The only issue was the rooms does not look like the pictures they advertise online but the room is still ok.
Stayed 2 nights in Mar 2019
Response from Management on May 11, 2019
Thank you for staying with us. We appreciate your feedback and are very pleased to hear you have nice stay. With Best Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hotel staff, room is good value for money.
Stayed 1 night in Feb 2019
Response from DS on Feb 26, 2019
Dear Mr./Mrs., thank you for your feedback. We are happy to hear that you have had a nice stay with us. You are very welcome on your next trip to Sofia. With Best Regards, Management Team

6/10 Okay

Gokhan

Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mysigt hotell med bra läge
Ett väldigt fint hotell i Sofias centrum. 10 minuter från tunnelbanan som åker hela vägen till flygplatsen. Mycket bekväm säng. Badrummet hade badkar.
Stayed 1 night in Jun 2022

8/10 Good

Kjell Arne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Senga er for lav, kun 40 cm over gulvet. Kun en restaurant i nærheten, men nær Metrostasjon.
Stayed 1 night in Apr 2022

8/10 Good

MEHMET

Liked: Cleanliness
Stayed 1 night in Mar 2022

10/10 Excellent

Joël

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous sommes arrivés à 1 heure du matin nous avons bien été accueilli, chambre propre et petit déjeuner supet choix.
Stayed 2 nights in Jun 2021
Response from FOM on Jun 22, 2021
Thank you for your comment and your stay with us. With Best Regards, FOM hotel City Avenue

10/10 Excellent

CHANG JUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from CA on Feb 3, 2021
Dear Mr./Mrs. Jun, thank you for your exelent review for our property. With Best Regards, FO Team Hotel City Avenue

6/10 Okay

Alberto

Liked: Staff & service, room comfort
Necesario una reforma,bastante antigua,caminado al centro en linea recta unas 15 minutos.Desayuno bastante aceptable
Stayed 2 nights in Aug 2020
Response from Front Office Team on Sep 13, 2020
Thank you for your review.

6/10 Okay

WAN TZU

Business traveller
Good
Stayed 2 nights in Mar 2020
Response from DS on Mar 11, 2020
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En la ducha el agua no se evacuaba convenientemente e inundaba el cuarto de baño
Stayed 2 nights in Feb 2020
Response from Diana Stoilova on Feb 20, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Chiara

Business traveller
Disliked: Property conditions & facilities, room comfort
Un po’ squallido
Camere spoglie e vecchie che corrispondono poco con le foto di presentazione. Con una doccia da una durata normale, perdite d’acqua in tutto il bagno. Hotel posizionato vicino al centro città ma in zona non particolarmente felice quindi non permette di raggiungere il centro a piedi e soprattutto di sera in serenità. Non ha un servizio ristorante. Il ristornate più vicini è situato in mezzo ad un parco e non accetta carta di credito (sconsiglio se siete soli). Personale dell’hotel cortese e disponibile. Nota positiva: parcheggio Colazione: senza infamia e senza lode
Stayed 1 night in Jan 2020
Response from DS on Feb 20, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideale locatie, goede prijs/kwaliteit verhouding
Goede prijs/kwaliteit verhouding. Personeel vriendelijk en behulpzaam.Kamers netjes, ontbijt prima met voldoende keuze. Metro en trolley bus om de hoek. Leuk parkje vlakbij. Centrum makkelijk te bereiken vanaf hier
Stayed 1 night in Sep 2019
Response from Front Office on Sep 22, 2019
Thank you for choosing hotel City Avenue for your stay in Sofia. We are pleased to hear you have a nice time with us. Also, thank you for your time leaving a review. With Regards, FO Hotel City Avenue

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel de reception etait tres sympathique. Le personnel d'etage tres efficace.le remplacement des serviettes et draps presque tous les jours.nickel Un gros bemol, la fenetre de la chambre (303)ne fermait pas completement et donnait sur le boulevard tres bruyant.assez difficile de s'endormir. J'ai demande une intervention de la maintenance pour le reglage(qui etait tres simple!)de la fenetre, mais il n'y a eu aucune intervention de la semaine.
Stayed 7 nights in Jul 2019
Response from FO Team on Aug 12, 2019
Thank you for your stay and for your time writing a review. With Best Regards,

8/10 Good

CHRISTOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from FO department on Jul 23, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Theodoros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from FOM on Jul 3, 2019
Thank you for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019
Response from FOM on Jul 3, 2019
Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Πολύ ωραίο ξενοδοχείο, καθαρό δωμάτιο, παρα πολυ ζεστό, με πολύ αναπαυτικό στρώμα, καθημερινά αλλαγή στα σεντόνια και τις πετσέτες. Ενα πολύ αξιοπρεπέστατο πρωινό με μηχανη που φτιάχνει όλων των ειδών τους καφέδες. Βρίσκεται πολύ κοντά από το Sofia Mall ή το μετρό και φυσικά από το κέντρο άνετα πας με τα πόδια. Το προσωπικό ευγενικοί και εξυπηρετικοί. Πολύ καλή επιλογή και καλή τιμή, το συνιστώ ανεπιφύλακτα, αν ξανά πάω θα το προτιμήσω!!!
Stayed 4 nights in Feb 2019
Response from DS on Feb 19, 2019
Thank you for being our guest and giving us so positive review. We will do our best to go on like this, even to improve our services. With Best Regards, Management

8/10 Good

Gergely

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from DS on Feb 19, 2019
Thank you for choosing to stay in our hotel and for sharing your review. We will do our best to improve our services to provide better experience staying with us. With Regards, Management Hotel City Avenue