Ratings based on 541 Verified Reviews

4.1 out of 5
79% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia-Verified Reviews
3 out of 5
by A verified traveller

Posted Nov. 6, 2019
Renovation urgently required. Such a pity for a beautiful building.
Comment from Hotel Management
Nov. 7, 2019 by Marina, Hotel Management
Dear Guest , thank you for your feedback. All your comments will be shared with our Management. Look forward to continuing to be of assistance. Kind Regards/Reservations Dept.
3 out of 5
by A verified traveller from Israel

Posted Oct. 27, 2019
Very small and tiny ..not comfortable at all ..shower is very small
Comment from Hotel Management
Oct. 31, 2019 by Marina, Hotel Management
Dear Mr. Yaron, thank you for your feedback. All your comments will be shared with our Management. Hope to be at service soon. Kind Regards/Reservations Dept.
5 out of 5
by A verified traveller

Posted Oct. 16, 2019
Comment from Hotel Management
Oct. 17, 2019 by Marina, Hotel Management
Dear Guest,thank you for your feedback. Hope to be at service soon. Kind Regards/Reservations
4 out of 5
by A verified traveller

Posted Sep. 3, 2019
Beds were amazing. we were woken up both nights, 1st morning. construction, 2nd morning cleaning services at 9am even though we were checking out at noon. they should have waited till we checked out to come into the room. The spa/sauna was pitiful, very sad. but the rooms VERY clean and comfortable. staff VERY wonderful over all.
Comment from Hotel Management
Sep. 13, 2019 by Marina, Hotel Management
Dear Guest, we are very sorry for the inconvenience caused. All your comments will be shared with our Management. Look forward to continuing to be of assistance. Kind Regards/Reservations Dept.
4 out of 5
by A verified traveller from Toronto, ON, Canada

Posted Aug. 16, 2019
I have known this hotel for decades. Back in communist Bulgaria, it was the best in the country and still my choice #1 when I visit the city of Sofia. At present the hotel is under renovation the main lobby is closed, practically there is no parking at the hotel. The limited space where one can park his/her car is paid extra to a third party company. There was no working swimming pool. Otherwise the location is very central, suitable if one wants to visit all the historic landmarks located at the city centre.
Comment from Hotel Management
Aug. 24, 2019 by Marina, Hotel Management
Dear Guest,thank you for your comments.We would like to inform you that the parking lot belongs to Sofia Municipality and there is a charge for the hotel guests. We regret to inform you that the hotel does not have swimming pool. Look forward to continuing to be of assistance. Kind Regards/Reservations
4 out of 5
by A verified traveller

Perfect location

Posted Aug. 6, 2019 on Hotels
Amazing location Maintenance was not good
Comment from Hotel Management
Aug. 12, 2019 by Marina, Hotel Management
Dear Mr.Suad, thank you for your feedback.All your comments will be shared with our Management. Hope to be at service soon. Kind Regards/Reservations
3 out of 5
by A verified traveller

Posted Jul. 28, 2019
Everything was great at the hotel, there are two points I would like to bring up; 1-one day we had NO hot water 2-this one is the worst, I was in the last floor (5th) it sounded like there was construction on the roof. It started early afternoon till early evening a jackhammer was used and it was very noisy. The hotel should advice the guest before they book the hotel or get a monetary compensation after the fact like me.
Comment from Hotel Management
Jul. 29, 2019 by Marina, Hotel Management
Dear Guest, we are very sorry for the inconvenience caused. All your comments will be shared with our Management. Look forward to continuing to be of assistance. Kind Regards/Reservations
1 out of 5
by A verified traveller

Posted Jul. 23, 2019 on Hotels
Comment from Hotel Management
Jul. 29, 2019 by Marina, Hotel Management
Dear Mr.Ameer, we would like to inform you that all your comments will be shared with our Management. Look forward to continuing to be of assistance. Kind Regards/Reservations
5 out of 5
by A verified traveller

Posted Jul. 15, 2019 on Hotels
Comment from Hotel Management
Jul. 18, 2019 by Marina, Hotel Management
Dear Guest,thank you for your feedback. Hope to be at service soon. Kind Regards/Reservations
3 out of 5
by A verified traveller

Posted Jul. 14, 2019
Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good
Comment from Hotel Management
Jul. 18, 2019 by Marina, Hotel Management
Dear Guest,thank you for your feedback. Hope to be at service soon. Kind Regards/Reservations