Dear Iana, Thank you for taking the time to write such a detailed review of the services and level of service provided by the Radisson Blu Resort & Congress Center, Sochi. We are sincerely glad to know that in general you were satisfied with your stay at our hotel. According to the law of the Russian Federation, we are forced to refuse Russian citizens to provide a room if the Guest cannot present an internal document. According to Russian legislation, only those citizens of the Russian Federation who permanently reside in the territory of a foreign state can move into a hotel with a foreign passport. In this case, the fact must be documented. We sincerely apologize for any inconvenience caused and thank you for your understanding. We sincerely hope that most of the positive moments will be a reason to return to Radisson Blu Resort & Congress Center again. Best wishes, Juris Zudovs, General Manager Radisson Blu Resort & Congress Center Sochi

Уважаемая Екатерина, позвольте поблагодарить Вас за высокую оценку и выбор отеля Radisson Blu Resort & Congress Centre местом для Вашего отдыха в Сочи. Для нас нет большей награды, чем Гости, которых переполняют незабываемые моменты прекрасно проведённого времени. Мы счастливы, что смогли создать для Вас идеальные условия, и надеемся, что нам ещё не раз представится возможность порадовать Вас прекрасным сервисом и гостеприимством. С нетерпением будем ждать новой встречи с Вами в Radisson Blu Resort & Congress Centre, Sochi. С наилучшими пожеланиями, Юрис Зудовс Генеральный Менеджер Radisson Blu Resort & Congress Centre, Sochi

Уважаемая Nina, Благодарим Вас за прекрасный отзыв о Вашем недавнем пребывании в отеле Radisson Blu Resort & Congress Centre, Sochi.Спасибо, что оценили высокий уровень сервиса и профессионализма, над которым наша команда работает каждый день, и комфорт Вашего отдыха с нами, для нас действительно важно создавать незабываемые моменты для наших гостей! В первую очередь позвольте поблагодарить Вас за отмеченные плюсы. Спасибо, что отметили прекрасные завтраки. Одной из важнейших концепций нашего отеля является "суперзавтрак". Ведь мы считаем, что вкусный и здоровый завтрак - важная составляющая удачного дня. И мы счастливы, что наши завтраки пришлись Вам по душе. Нам очень приятно слышать, что Вы по достоинству оценили выгодное расположение отеля, которое обеспечивает близость к основным достопримечательностям и удобствам города, а также морю и горам. Мы искренне надеемся, что Вы смогли использовать данное преимущество максимально выгодно для Вашего отдыха. Мы рады узнать, что Вы провели прекрасное время в нашем СПА-комплексе и у зоны отдыха бассейна, а уютный номер способствовал Вашему полноценному отдыху. Нам очень приятно узнать, что Вы и Ваша семья провели чудесное время с нами и надеемся на скорую встречу с Вами вновь! С наилучшими пожеланиями, Юрис Зудовс, Генеральный Менеджер Radisson Blu Resort & Congress Centre, Sochi

Dear Natalia, Thank you for taking the time to write such a great review. We are delighted to hear that you find the Radisson Blu Resort & Congress Center a good place to stay. Separate words of gratitude from our Сhef. At the same time, we apologize for nconveniences you encountered during your stay and thank you for your comments. Let me assure you that all of them will be transferred to the head of the relevant service for further improvement of the service. We sincerely hope that most of the positive moments will serve as a reason to return to Radisson Blu Resort & Congress Center again. Sincerely, Yuris Zudovs General Manager Radisson Blu Resort & Congress Center, Sochi

Уважаемый Гость, позвольте поблагодарить Вас за высокую оценку и выбор отеля Radisson Blu Resort & Congress Centre местом для Вашего отдыха в Сочи. Для нас нет большей награды, чем Гости, которых переполняют незабываемые моменты прекрасно проведённого времени. Мы счастливы, что смогли создать для Вас идеальные условия, и надеемся, что нам ещё не раз представится возможность порадовать Вас прекрасным сервисом и гостеприимством. С нетерпением будем ждать новой встречи с Вами в Radisson Blu Resort & Congress Centre, Sochi. С наилучшими пожеланиями, Юрис Зудовс Генеральный Менеджер Radisson Blu Resort & Congress Centre, Sochi

Dear Guest, Thank you for choosing our hotel for your recent stay in Sochi and taking your valuable time to share your stay experience with us and we look forward to seeing you again soon. Thank you for appreciating the comfort of your vacation with us, it is really important for us to create unforgettable moments of rest for our guests! We appreciate your positive feedback about the level of service provided by our team. We do our best to meet the expectations and demands of all our guests, and comments like yours inspire us to work with even better enthusiasm and passion! I will also definitely share your comments with my colleagues. We always try to improve the quality of service and a satisfied guest is our biggest reward. We look forward welcoming you back to Radisson Blu Resort & Congress Centre, Sochi! Sincerely yours, Yuris Zudovs General Manager Radisson Blu Resort & Congress Centre, Sochi

Dear Alan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I am glad to hear that you enjoyed your stay and would like to thank you for your compliments. I will definitely share your comments with my colleagues. We always try to improve the quality of service and a satisfied guest is our biggest reward. At the same time, we apologize for the inconveniences you encountered during your stay and thank you for your comments. Let me assure you that all of them will be transferred to the heads of the relevant departments for further improvement of the service. We sincerely hope that most of the positive moments will be a reason to return to Radisson Blu Resort & Congress Center again. Sincerely, Yuris Zudovs General Manager Radisson Blu Resort & Congress Center, Sochi

Уважаемый Гость, спасибо, что нашли время и поделились Вашими впечатлениями об отдыхе в отеле Radisson Blu Resort & Congress Centre. Для нас очень важно, чтобы каждый наш Гость покидал отель с исключительно приятными воспоминаниями. Спасибо, что высоко оценили старания всей нашей команды. Мы рады прилагать максимум усилий для Вашего комфортного отдыха. Пользуясь возможностью, позвольте уточнить, что именно в нашем отеле не соответствовало Вашим ожиданиям? Мы искренне надеемся, что вы провели прекрасное время в Сочи и нам ещё не раз представится возможность встречать Вас в нашем отеле. С наилучшими пожеланиями, Ирина Сергеева Команда по работе с гостями Radisson Blu Resort & Congress Centre, Sochi

Dear Guest, thank you for your kind review of Radisson Blu Resort & Congress Centre. We are so glad to know that you enjoyed our view and hope you had a wonderful time in Sochi. It was an honor to host you, and we look forward to welcoming you back soon! Sincerely yours, Tatyana Zelenskaya Guest Experience Team

Dear David, thank you for the great review of our hotel! We are glad to hear that you and your family enjoyed your stay and would like to thank you for your compliments. I will definitely share your comments with my colleagues. We always try to improve the quality of service and a satisfied guest is our biggest reward. We hope to welcome you again soon!

Dear Guest, thank you for your feedback and choosing Radisson Blu Resort & Congress Centre. We happy to know that the hotel made a good impression on you. We are also thankful for your comments and hote the next stay will leave only a positive memories. Sincerely yours, Tatyana Zelenskaya Guest Experience Team Radisson Blu Resort & Congress Centre, Sochi

Уважаемый Гость, мы искренне рады, что Вы остались довольны отдыхом в нашем отеле и по достоинству оценили высокий уровень сервиса и обслуживания! Благодарим Вас за столь прекрасный отзыв! С нетерпением ждём новой встречи с Вами в Radisson Blu Resort & Congress Centre. С наилучшими пожеланиями, Татьяна Зеленская Команда по работе с гостями Radisson Blu Resort & Congress Centre, Sochi

Dear Dima‎, Thank you for staying at Radisson Blu Resort & Congress Centre, Sochi and leaving a feedback. We sincerely thank you for your review. We hope that on your next visit to Sochi you will stay at Radisson Blu Resort & Congress Centre, Sochi! Sincerely yours, Aleksandra Sinyatkina Guest Experience Team Radisson Blu Resort & Congress Centre, Sochi

Dear Elad‎, Thank you for staying at Radisson Blu Resort & Congress Centre, Sochi and leaving a feedback . We sincerely thank you for mentioning our nice facilities especially different swiiming pools, kids club and restaurants of numerous styles. We are sorry that you have found your room not comfortable for your accomodation. When reserving the room our guests can see all the room characteristics and decide which type of room will be the most suitable. All our rooms can accomodate 2 adults and 1 child without any additional charges, we also can provide an extra bed to any room as an additional service if it was requested. We were happy to offer you to upgrade your room to a bigger one but you refused, so we also provided an extra bed for your family accomodation free of charge. We sincerely hope that your next stay with us will be more comfortable and on your next visit to Sochi you will choose us again. Sincerely yours, Alexandra Sinyatkina Guest Experience Team Radisson Blu Resort & Congress Centre, Sochi

Dear Guest, First of all we would like to thank you for your trust and your choice of our hotel for your stay in Sochi. Thank you for sharing in detail where we failed to serve you in an appropriate way. Your comments give us clear indication where we have to put more attention and where to retrain more in detail the standards of operation. Please accept our sincere apologies for the inconvenience you have faced during your stay and with towels which led to overall negative impression. I hope that we could get a chance one day to meet you once again in Sochi and Radisson Blu Resort & Congress Centre to prove that we work on our service constantly to make our guests happy and satisfied. With all the best regards, Polina Purets, Assistant front office manager

Уважаемый Андрей, позвольте поблагодарить Вас за высокую оценку и выбор отеля Radisson Blu Resort & Congress Centre. Для нас нет большей награды, чем Гости, которых переполняют незабываемые моменты прекрасно проведённого времени. Мы счастливы, что смогли создать для Вас идеальные условия. И надеемся, что нам ещё не раз представится возможность порадовать Вас прекрасным сервисом и гостеприимством. С наилучшими пожеланиями, Ирина Сергеева Команда по работе с гостями Radisson Blu Resort & Congress Centre, Sochi

Уважаемый Гость, мы благодарим Вас за отзыв и высокую оценку сервиса и услуг. Мы очень рады слышать, что Вам у нас понравилось, и надеемся на скорую встречу с Вами снова. С наилучшими пожеланиями, Татьяна Зеленская Команда по работе с гостями Radisson Blu Resort & Congress Centre, Sochi

Dear Nataliya, It is so delightful to read such a wonderful feedback from you about your stay in Radisson Blu Resort & Congress Centre, Sochi. On behalf of the entire team, let me express my gratitude for you taking the time to share your experience with us and other travelers. I am very thankful for your detailed approach to the review as well as warm comments towards our team members, accommodation and amenities. It was a true pleasure having your family as our guests and I hope to welcome you back to our hotel very soon. Best regards, Aleksandra Sinyatkina Guest Experience Team Radisson Blu Resort & Congress Centre, Sochi

Уважаемый Гость, Благодарим Вас за отзыв о Вашем недавнем пребывании в отеле Radisson Blu Resort & Congress Centre, Sochi. Мы очень рады слышать, что Вам у нас понравилось, и надеемся на скорую встречу с Вами снова. Если Вам потребуется дополнительная информация или помощь, обязательно обращайтесь к нам. С наилучшими пожеланиями, Александра Синяткина Команда по работе с гостями Radisson Blu Resort & Congress Centre, Sochi

Dear Guest, Thank you for choosing our hotel for your recent stay in Sochi and taking your valuable time to share your stay experience with us. We are sincerely delighted to hear that you enjoyed your stay with us, and we appreciate your positive feedback. We do our best to meet the expectations and demands of all our guests, and comments like yours inspire us to work with even better enthusiasm and passion. We look forward welcoming you back to Radisson Blu Resort & Congress Centre, Sochi! Sincerely yours, Alexandra Sinyatkina Guest Experience Team Radisson Blu Resort & Congress Centre, Sochi

Dear Guest, we are glad to hear that you enjoyed your stay and would like to thank you for your compliments. I will definitely share your comments with my colleagues. We hope to welcome you again soon!

Dear Andrew, Thank you for choosing our hotel for your recent stay in Sochi and taking your valuable time to share your stay experience with us. We are sincerely delighted to hear that you enjoyed your stay with us, and we appreciate your positive feedback about the level of service provided by our team. We do our best to meet the expectations and demands of all our guests, and comments like yours inspire us to work with even better enthusiasm and passion! We look forward welcoming you back to Radisson Blu Resort & Congress Centre, Sochi! Sincerely yours, Alexandra Sinyatkina Guest Experience Team Radisson Blu Resort & Congress Centre, Sochi

Dear Guest, Thank you for choosing our hotel for your recent stay in Sochi and taking your valuable time to share your stay experience with us. We are sincerely delighted to hear that you enjoyed your stay with us, and we appreciate your positive feedback about the level of service provided by our team. We do our best to meet the expectations and demands of all our guests, and comments like yours inspire us to work with even better enthusiasm and passion! We look forward welcoming you back to Radisson Blu Resort & Congress Centre, Sochi! Sincerely yours, Alexandra Sinyatkina Guest Experience Team Radisson Blu Resort & Congress Centre, Sochi

Dear Guest, Thank you for choosing our hotel for your recent stay in Sochi and taking your valuable time to share your stay experience with us. We sincerely sorry to hear that you have faced some difficulties during your stay, and we appreciate your feedback as an opportunity to find out those moments we should pay more attention to. We do our best to meet the expectations and demands of all our guests, and if we can somehow smooth your impression or do anything else for you, feel free to contact us. We look forward welcoming you back to Radisson Blu Resort & Congress Centre, Sochi! Sincerely yours, Alexandra Sinyatkina Guest Experience Team Radisson Blu Resort & Congress Centre, Sochi

Dear Guest, Thank you for choosing our hotel for your recent stay in Sochi and taking your valuable time to share your stay experience with us. We do our best to meet the expectations and demands of all our guests, and we are very sorry that our mattresses affected your impression so much. All the room equipment in our hotel matches all the brand standarts we must follow and we regret that the mattresses was the thing spoiled your time of staying with us. Sincerely yours, Alexandra Sinyatkina Guest Experience Team Radisson Blu Resort & Congress Centre, Sochi

Dear Vasiliy, Thank you for your kind feedback on your recent stay with us! We are glad to know that you enjoyed your vacation at Radisson Blu Resort & Congress Centre, and that you especially noticed our nice location with beautiful panoramic views and our beautiful pools! We will be looking forward to see you again to create even more memorable moments for you! Best regards, Alexandra Sinyatkina Guest Experience Team Radisson Blu Resort & Congress Centre

Dear Anonymous, Thank you for choosing our hotel for your recent stay in Sochi and taking your valuable time to share your stay experience with us. We sincerely delighted to hear that you enjoyed your stay with us, and we appreciate your positive feedback about the level of service provided by our team. We do our best to meet the expectations and demands of all our guests, and comments like yours inspire us to work with even better enthusiasm and passion! We look forward welcoming you back to Radisson Blu Resort & Congress Centre, Sochi! Sincerely yours, Alexandra Sinyatkina Guest Experience Team Radisson Blu Resort & Congress Centre, Sochi

Dear Dana, Thank you for the wonderful feedback about your recent stay at the Radisson Blu Resort & Congress Centre, Sochi. We are very glad to hear that you enjoyed your stay with us and we look forward to seeing you again soon. Thank you for appreciating the comfort of your vacation with us, it is really important for us to create unforgettable moments of rest for our guests! If you need any further information or assistance, do not hesitate to contact us. Best regards, Alexandra Sinyatkina Guest Experience Team Radisson Blu Resort & Congress Centre, Sochi

Dear Anonymous, Thank you for choosing our hotel for your recent stay in Sochi and taking your time to share your stay experience with us. We sincerely delighted to hear that you enjoyed your stay with us, and we appreciate your positive feedback about the level of service provided by our team. We do our best to meet the expectations and demands of all our guests, and comments like yours inspire us to work with even better enthusiasm and passion! We look forward welcoming you back to Radisson Blu Resort & Congress Centre, Sochi! Sincerely yours, Alexandra Sinyatkina Guest Experience Team Radisson Blu Resort & Congress Centre, Sochi

Dear Zohar! Thank you for taking the time to share in detail the positive impressions of your stay at Radisson Blu Resort & Congress Center! We are very pleased that all the hotel staff were able to provide you and your children a great vacation! We will be glad to see you and your family in the Radisson Blu Resort & Congress Center to make your holiday unforgettable! Guest experience team Alexander Tarasov

Dear Anonymous, Thank you for your wonderful feedback about your recent stay at Radisson Blu Resort & Congress Centre, Sochi. We are very glad to hear that you liked your stay with us, and we look forward to seeing you again soon. If you need any further information or assistance, do not hesitate to contact us. Best regards, Alexandra Sinyatkina Guest Experience Team Radisson Blu Resort & Congress Centre, Sochi

Dear Anonymous, Thank you so much for your review regarding your recent stay at Radisson Blu Resort & Congress Centre! We are happy that you enjoyed our nice location close to the Olympic Park and all the main attractions in the area of Imeretian Resort. We are sorry that you faced a misunderstanding with our staff, but we are always welcome for all the comments from our guests as they help us very much to improve our service quality. We will be looking forward to meet you again at our hotel to justify and surpass your expectations! Best regards, Alexandra Sinyatkina Guest Experience Team

Dear Chris. Thank you very much for your kind feedback regarding your recent stay at Radisson Blu Resort & Congress Centre, Sochi. We are pleased to hear that you enjoyed your time with us. We would also appreciate if you could share your feedback with other travellers on tripadvisor.com. We hope to welcome you back to our hotel in the near future! If we can be of any further assistance please do not hesitate to get in touch. Best regards, Concierge Radisson Blu Resort & Congress Centre, Sochi

Dear David, first of all, we would like to thank you for the kind feedback left on your recent stay in Radisson Blu Resort & Congress Centre. We are very pleased that our hotel has left extremely pleasant impressions about the rest. We are happy that you enjoyed our well-designed clean rooms with a lot of space. Our team always strives for the highest service, and your feedback allows us to see the results of our uninterrupted work on the service quality. We look forward to your return to our hotel in order to prove once again our willingness to be the best in our business. With all the best wishes, Alexandra Sinyatkina Concierge

Dear Hamid, thank you for sharing your feedback on your recent stay with us! It is nice to hear that you spent your vacation well, because we always strive to achieve 100% satisfaction of every guest of our hotel. We will be looking forward to see you again! Best regards, Alexandra Sinyatkina Concierge

Dear Godo, we appreciate so much your nice feedback! I am glad that you enjoyed your stay with us, especially our location, pools and restaurants and, of course, our service and hospitality, which is the thing we work on every day. I am sorry for the issue with an air conditioner, but I hope that it did not spoil your impressions of visiting Sochi and being a guest of Radisson Blu Resort & Congress Centre. Looking forward to meet you again! Best regards, Alexandra Sinyatkina Concierge

Dear Paolo, thank you for your feedback on your stay in Radisson Blu Resort & Congress Centre! We are very pleased to hear that you enjoyed your visit to Sochi for a World Cup games and our hotel impressed you in such an amazing way. We will be looking forward to see you again! Best regards, Alexandra SInyatkina Concierge

Dear Hector, thank you for such a great feedback on your stay with us! I am so happy that you enjoyed our staff and rooms. Also, as you have mentioned, our location is definitely good for walking and we are glad that you got good impressions of having rest after it. We will be waiting for meeting you in Sochi next time! Best regards.

Dear Ariel, first of all, we would like to thank you for the left feedback on your stay in Radisson Congress. We are very pleased that our hotel has left pleasant impressions about your rest. Our team always strives for the highest service, and your feedback allows us to see the results of our uninterrupted work on the service. We look forward to your return to our hotel in order to prove once again our willingness to be the best in our business. Regards.

Dear guest, Thank you for your review! It is very nice to hear that you appreciated our SPA area and swimming pools. We will be waiting for you to come back and enjoy it again. Best regards, Guest experience officer Alexandra Sinyatkina

Dear guest (hooman2c), thank you so much for choosing Radisson Blu Resort&Congress Centre, Sochi, and for leaving your feedback! I regret to see so very low rate that you gave us. Please accept our deepest apologies for any inconveniences experienced during your stay with us. I would appreciate if you could find a time to contact us directly and share additional information about your stay, because we continuously strive to meet the needs and expectations of our guests and we consider every remark as an opportunity to get better. It will be our pleasure to welcome you back during your next visit to Sochi and we will do our best to change your opinion regarding the quality of service at our hotel. Best Regards, Svetlana Lapina, Guest Experience Manager