6/10 – Acceptable
Lori H.
27 août 2024
Points faibles : Propreté
Great house, poor cleanliness and maintenance
The house was great, with great views, kitchen amenities, and dune deck. We actually stayed in this same house in 2019. However, there were cleanliness issues, primarily in the bathrooms that were not addressed. There was also a serious ant infestation/problem in the house from the day we checked in on Saturday. The ants were in two bedrooms at check-in, luckily just the floors and walls and not the beds. When we informed the Vacasa rental company of the problem, they said they would try to send somebody out the next day (Sunday). Nobody showed up Sunday or Monday, as the ants traveled to the living and dining room area, as well as two of our cars parked underneath the house. We could see where the ants were climbing on the wooden supports underneath the house and also around the electrical switches and outlets inside the house. On Tuesday I call Vacasa again and was hoping to speak with somebody in their local Sneads Ferry office. However, my call was transferred through an automated system to what sounded like an answering service or one of the Vacasa offices across the country. After speaking with a person who was very difficult to understand, they made our ant issue a "priority" and an exterminator arrived at the house about 2 hours later. The exterminator spent about one hour inspecting, spraying, and baiting the ants both inside and outside the home. This did not eliminate the ants for the remainder of our visit, but prevented them from spreading.
Lori H.
Séjour de 7 nuits en août 2024