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Reviews of Residence Inn Sioux Falls

3 out of 5
Residence Inn Sioux Falls
4509 W Empire Pl, Sioux Falls, SD

Reviews

8.8

Excellent

Rating 10 - Excellent. 188 out of 332 reviews" "
Rating 8 - Good. 101 out of 332 reviews" "
Rating 6 - Okay. 28 out of 332 reviews" "
Rating 4 - Poor. 6 out of 332 reviews" "
Rating 2 - Terrible. 9 out of 332 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Codi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly front desk and just a great place to stay
Stayed 2 nights in Apr 2024
Response from Tabitha on May 11, 2024
Thank you, Codi, for the kind words! We hope to see you again!

6/10 Okay

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the toilet kept getting clogged. A maintenance worker was sent immediately and said the water tank wasn’t getting enough water to flush it down.Our room was close to the exit door so people going up and down the stairs all night was really loud. I’ve stayed here 3 other times and no issues at all so we will try it again.
Stayed 1 night in Apr 2024
Response from Tabitha on Apr 23, 2024
Hi Sara, Thank you for your review. I'm so sorry about the toilet, I know how frustrating that can be. Thank you for being willing to come back and give us another chance, make sure you let us know ahead of time to keep you away from the stairs - I know that noise can be frustrating as well. Hope to see you soon!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tabitha on Mar 31, 2024
Thank you for rating us Ruth!

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2024
Response from Tabitha on Mar 24, 2024
Thank you Jen! We hope you can come back and see us again!

10/10 Excellent

Elmer, Louisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 6 nights in Jan 2024

6/10 Okay

Kim

Stayed 2 nights in Jan 2024
Response from Tabitha on Mar 24, 2024
Thank you for taking the time to rate us Kim!

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Twila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

stacy

Stayed 1 night in Oct 2023

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second stay at this property and it was nice and clean. Staff were polite. Really nice area.
Stayed 1 night in Oct 2023

8/10 Good

Vijay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was very quiet for a busy area. It was raining, windy and cold on our stay. I was traveling with two seniors and it would have been nice to have an awning or a shelter driveway to drop them off. Unfortunately they got wet and caught a cold. Hopefully next time visiting. The hot breakfast could include maybe hash brown with the eggs. Great hot n cold beverages selections.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
It is very clean and easy to get to. Breakfast this time wasn't as good as it has been in the past.. but overall this is an excellent Residence Inn.
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Justin

Travelled with partner
Liked: Cleanliness, staff & service
Everything was clean. Didnt like the shower at all. A chair in our suite was all torn up on the top and loud creaking upstairs...we were on the first floor. Breakfast was okay. They were running out of everything by 8 o clock. If your looking for a clean place and close to the distric i recommend....but dont expect much other than that.
Stayed 1 night in Sep 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Katrina

Stayed 2 nights in Sep 2023

8/10 Good

Sara

Liked: Staff & service, amenities, property conditions & facilities
Property was very clean. There was a basketball court, pool, and nice courtyard. Staff was very nice. Only issue was breakfast wasn’t that great few options and not very good options at that. Didn’t bother us much because we had a full Moro so we could have cooked our own breakfast. We will definitely stay again!
Stayed 2 nights in Sep 2023

10/10 Excellent

Juvenal

Travelled with family
Liked: Amenities, property conditions & facilities
Is accessible to my needs
Stayed 2 nights in Aug 2023

4/10 Poor

Sandra

Travelled with family
Disliked: Cleanliness, staff & service
You'll be sorry
We liked the size of the room and it's layout. However, the carpet was dingy looking and felt that way as well. There were 2 spots on the carpet in a major traffic area, that you stuck to if you accidentally stepped on them. The sofa also had a big spot on the cushion one would sit on. I called the main desk and told them about my issues and they said they would get it taken care of. What they didn't tell me was that it was going to happe4n after I checked out of the hotel!!! Told the front desk as we were leaving for home that these 2 issues had NOT been taken care. A very non-chalant "I'm sorry" was the reply. Asked for some type of credit on my bill. Was told I would be getting an email from the manager by that afternoon. STILL waiting!!!
Stayed 2 nights in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Room size and convenience to other amenities was excellent.
Stayed 1 night in Jun 2023

8/10 Good

Josefa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel to stay if you're in Sioux Falls
Overall stay experience is good, not great.
Stayed 1 night in May 2023

6/10 Okay

Michael

Disliked: Cleanliness, staff & service
Front desk wasn’t professionally dressed. The sofa in our room had stains.
Stayed 1 night in May 2023

10/10 Excellent

Cathy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room.
Stayed 1 night in May 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was super
Stayed 2 nights in May 2023

10/10 Excellent

Patrick, Sheboygan Falls

Travelled with partner
Liked: Cleanliness, staff & service
Property apeared to be understaffed; however, my needs were basic and no issues.
Stayed 2 nights in May 2023

10/10 Excellent

Lara, Prairie du Chien

Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Update needed!
The staff and actual room were wonderful but the hotel as a whole was super dated and dirty. The first time I went to my room there was a big black full garbage bag laying on the floor in front of my room - it stayed there for the 2 days I was there. The wall paper and carpet is really horrible in the halls. The side door which was right by my room never locked which didn't make me feel very safe.
Stayed 2 nights in Apr 2023

10/10 Excellent

Janell

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good, with a comfortable bed, clean, and spacious.
Stayed 3 nights in Mar 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing stay. Rooms were very spacious, quiet, and comfortable. Very convenient for shopping and dining.
Stayed 2 nights in Mar 2023

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Wayne

Stayed 1 night in Mar 2023

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay here again, staff was great and suite was like being at home. Very comfortable!
Stayed 1 night in Mar 2023

2/10 Terrible

Kent

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
4 day stay. Day 2 the key cards didn't work. Reprogrammed keys immediately did not work. Keys had to be reprogrammed 5 times in 4 days. No apologies, ever. "Here you go, Hon." Keys never did operate the east exterior door. When I mentioned this to management they were aware of it and blamed it on the weather. Next day the door was rigged to not latch. Problem solved but no security. There were sketchy people hanging around the east door smoking cigarettes. A Mercedes convertible was parked there the entire time in a premium spot. Same car still there a week later. People are living there. Lots of dogs. No vending machines and the front desk is out of stock on items. Parking lot was unsafe to walk due to packed snow and ice. No ice-melt applied to parking slots. I don't understand the high ratings for this place.
Stayed 1 night in Mar 2023

10/10 Excellent

Desiree

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Michael

Stayed 1 night in Nov 2022

10/10 Excellent

Kathi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the check in desk was awesome, so friendly and kind and also a quick smooth experience. This hotel suite is amazing!
Stayed 1 night in Nov 2022

10/10 Excellent

Debra, Waverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are big. Live the kitchen. Could use high rise toilets. Could use more channels on tv. Would like bread to make toast.
Stayed 2 nights in Sep 2022

8/10 Good

Niles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room. Staff was helpful and professional.
Stayed 1 night in Aug 2022

10/10 Excellent

Lisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly - breakfast service was exceptional. Wish the fitness room had a bike or other options
Stayed 6 nights in Aug 2022

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2022

10/10 Excellent

Bonnita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jun 2022