Cocktail bar

Reviews of Regent Singapore

5 out of 5
Regent Singapore
1 Cuscaden Road, Singapore

Reviews

9.2

Wonderful

Rating 10 - Excellent. 666 out of 999 reviews" "
Rating 8 - Good. 267 out of 999 reviews" "
Rating 6 - Okay. 48 out of 999 reviews" "
Rating 4 - Poor. 9 out of 999 reviews" "
Rating 2 - Terrible. 9 out of 999 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

WAI CHU MIMI

Need renovations
Overall everything is quite dated: furniture, bathroom is still using shower curtain. The ceiling in the room has some black moulds. The whole hotel needs to be renovated and upgraded. At its rate, it is not value for money.
Stayed 6 nights in Dec 2022

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the regent for the past 10 years and the staff have made it a second home for me; it is a beautiful property with large rooms and is incredibly well run…

10/10 Excellent

Karina

Stayed 2 nights in Dec 2022
Response from Elaine Khoo, Service Quality Manager on Dec 20, 2022
Dear Karina, Thank you for leaving us a lovely review! We hope to welcome you back to Regent Singapore soon.Warmest regards,Elaine KhooService Quality Manager

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service
Excellent customer service and experience Hari the front door manager was very personable and gave a personalized experience that seldom is seen in 5 star hotels these days. Will go again just for the service.
Stayed 5 nights in Nov 2022
Response from Elaine Khoo, Service Quality Manager on Dec 8, 2022
Dear Jeffrey, Thank you for your kind compliment. We are heartened you have ranked Regent Singapore right up there with the very best. I will personally convey your compliments to Hari and ensure he is recognized for being a stellar Regent ambassador!Warmest regards,Elaine KhooService Quality Manager

10/10 Excellent

Trinh

8/10 Good

Raphael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well located, very comfortable hotel. No issues or problems. Rooms adequate for a 5 - star, but not exceptional in any way.
Response from Elaine Khoo, Service Quality Manager on Dec 2, 2022
Dear Raphael, Thank you for taking the time to leave us a positive review. Please know we are looking forward to having you back with us soon.Warmest regards,Elaine KhooService Quality Manager

10/10 Excellent

Donald, Rancho Palos Verdes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility in a very good location.
Stayed 2 nights in Nov 2022
Response from Elaine Khoo, Service Quality Manager on Nov 23, 2022
Dear Donald, I would like to thank you on behalf of the team for taking the time to leave us a 5-star review. Please know we are looking forward to having you back with us soon.Warmest regards,Elaine KhooService Quality Manager

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel located close to orchard road and the botanic gardens.
Response from Elaine Khoo, Service Quality Manager on Nov 10, 2022
Dear Megan, Thank you for your lovely review! We hope to welcome you back to Regent Singapore soon.Warmest regards,Elaine KhooService Quality Manager

10/10 Excellent

Vinod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my family for 5 nights. Good experience overall - the staff was helpful. We were initially booked for 4 nights and extended our stay for one more night. For extension, we spoke with one of the staff members in the morning and got a bizarre response that he was not sure about room availability and asked us to check Expedia. I checked again in the evening with another staff member and he helped us out by extending our stay for another night without any issues. Except for this, our experience at the hotel was good. Would recommend this hotel.
Stayed 5 nights in Oct 2022
Response from Elaine Khoo, Service Quality Manager on Nov 2, 2022
Dear Vinod,Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those you have mentioned in your email. We are grateful for your support and do hope that we may have the pleasure of welcoming you back to Regent Singapore in the future.Warmest regards,Elaine KhooService Quality Manager

8/10 Good

chunyu

Business traveller
Liked: Staff & service, amenities
the property is kind of old, besides that, everything is fine
Stayed 8 nights in Oct 2022
Response from Elaine Khoo, Service Quality Manager on Oct 26, 2022
Dear chunyu, Thank you for your review! We look forward to welcoming you back when you next return.Warmest regards,Elaine KhooService Quality Manager

10/10 Excellent

EDGARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient close to shopping and public transportation. Great service and friendly staff
Stayed 3 nights in Oct 2022
Response from Elaine Khoo, Service Quality Manager on Oct 23, 2022
Dear Edgardo,Thank you for leaving a review of your recent visit with us. I am so glad to hear you found our location to be convenient and you were well taken care of. We hope to have the pleasure of welcoming you again.Warmest regards,Elaine KhooService Quality Manager

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Elaine Khoo, Service Quality Manager on Oct 16, 2022
Dear Craig,Thank you for your lovely review! We hope to see you soon again.Warmest regards,Elaine KhooService Quality Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire staff is most professional beautiful lobby and rooms always cleaned and fresh.
Stayed 5 nights in Oct 2022
Response from Elaine Khoo, Service Quality Manager on Oct 14, 2022
Dear Daniel,Thank you for leaving us a 5-star review. We hope to welcome you back in the near future. Warmest regards,Elaine Khoo Service Quality Manager

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Try the Wagu Lasagna in Basillico. Excellent
Stayed 3 nights in Sep 2022
Response from Elaine Khoo, Service Quality Manager on Oct 1, 2022
Dear Karen, Thank you for highlighting our Lasagna, we are heartened you have ranked Regent Singapore right up there with the very best. Please know you are welcome back here anytime and that our staff are always ready to go the extra mile for you.Warmest regards,Elaine KhooService Quality Manager

10/10 Excellent

Gary

Stayed 3 nights in Sep 2022
Response from Elaine Khoo, Service Quality Manager on Oct 1, 2022
Dear Gary, Thank you for your lovely review! We hope to see you soon again.Warmest regards,Elaine KhooService Quality Manager

6/10 Okay

Alexander

Travelled with partner
Liked: Cleanliness, staff & service
First, I'd like to point out that the staff was very kind and very helpful. The location is OK relative to the Orchard shopping centers. You can walk to Ion Orchard, Tangs, etc., but it's not super close—consider the humidity and temperature. But Grab rides are easy to get and relatively affordable. The building, particularly the room we stayed in, is due for renovation.Yes, the room is clean, but everything is old. Very old. The bathroom still has shower curtains. You can see the aging in the marble floor, the scuffs on the bathtub floor, the nicks and paint touchups on door surfaces, hinges, the old fixtures, etc. Coffee in the room is instant coffee in packets. Overall, it was an OK stay for us.
Stayed 2 nights in Sep 2022
Response from Elaine Khoo, Service Quality Manager on Sep 21, 2022
Dear Alexander,Thank you for taking the time to comment on your recent stay with us. I would like to offer my sincere apology for the less-than-enjoyable experience. I am deeply appreciative of your review as it allows us to address pertinent points in improving the guest experience. Thank you for very kindly highlighting our staff, we hope you will choose to stay with us again as we are confident that your next stay will be pleasurable in every respect.Warmest regards,Elaine KhooService Quality Manager

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Traditional hotel stop
Traditional hotel very close to the best shopping district in Singapore. Also close to Tanglin Mall. Food service was great. Reception staff were very helpful.
Stayed 1 night in Sep 2022
Response from Elaine Khoo, Service Quality Manager on Sep 18, 2022
Dear Daniel, Thank you for taking the time to leave a lovely review after your stay with us. We are heartened you have ranked Regent Singapore right up there with the very best. We very much look forward to having you back with us again.Warmest regards,Elaine Khoo Service Quality Manager

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service provided by all members of staff throughout our stay. Special thanks to the staff at Reception and Regent lounge for their assistance with our many questions.
Stayed 4 nights in Aug 2022
Response from Elaine Khoo, Service Quality Manager on Sep 8, 2022
Dear Jayne, Thank you for your review. It has proved to be very motivating for our colleagues, especially the Reception and Lounge staff whose efforts you’ve recognized and taken time to highlight.Please know we are looking forward to having you back with us soon.Warmest regards, Elaine Khoo Service Quality Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Elaine Khoo, Service Quality Manager on Sep 8, 2022
Dear Guest,Thank you for your lovely review! We hope to see you soon again.Warmest regards,Elaine KhooService Quality Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Elaine Khoo, Service Quality Manager on Aug 27, 2022
Dear Guest, Thank you for your wonderful review! We hope to see you soon again.Warmest regards,Elaine KhooService Quality Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the large rooms and great service
Stayed 3 nights in Aug 2022
Response from Elaine Khoo, Service Quality Manager on Aug 27, 2022
Dear Richard, Thank you for your 5-star review! We hope to see you soon again.Warmest regards,Elaine KhooService Quality Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Elaine Khoo, Service Quality Manager on Aug 27, 2022
Dear Guest, Thank you for your lovely review! We hope to see you soon again.Warmest regards,Elaine KhooService Quality Manager

10/10 Excellent

Fun Sing Albert

Stayed 3 nights in Aug 2022
Response from Elaine Khoo, Service Quality Manager on Aug 27, 2022
Dear Fun Sing Albert, Thank you for your lovely review! We hope to see you soon again.Warmest regards,Elaine KhooService Quality Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Elaine Khoo, Service Quality Manager on Aug 27, 2022
Dear Guest,Thank you for your lovely review! We hope to see you soon again.Warmest regards,Elaine KhooService Quality Manager

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service
Both the room and the service at the Regent was exceptional. The in house gym was also excellent despite the pool being a little smaller than expected. Manhattan bar, voted as one of the top 50 bars in the world is also located within the restaurant and my friends and I had a great experience there. Breakfast is a little pricey at $45 pp, but there are many local cafes that you can go to if you don’t wish to spend that much on breakfast. One thing I would say however is that, although manageable, commuting to the station via walking may be a little long for some people in the Singapore heat. It took us about 8-10 minutes to get to orchard road and another 8 or so to get to orchard station. Overall an excellent experience and I would gladly return.
Stayed 6 nights in Jul 2022
Response from Elaine Khoo, Service Quality Manager on Aug 6, 2022
Dear Alexander, Thank you for taking the time to leave a wonderful review after your stay with us. Please know we are looking forward to having you back with us soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Elaine Khoo, Service Quality Manager on Aug 6, 2022
Dear Robert, Thank you for your lovely review! We hope to see you soon again.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Regent is one of the best hotel that I've stay at in Singapore. The staff, I mean the whole Hotel staff were outstanding and all true professionals. It is a beautiful hotel and a lot of pride taken each and every day. I give this hotel 7 stars for customer service. I will be back again in the future.
Stayed 2 nights in Jul 2022
Response from Elaine Khoo, Service Quality Manager on Aug 3, 2022
Dear Scott, Thank you for your kind compliment. We are heartened you have ranked Regent Singapore right up there with the very best. Please rest assure I will personally convey your kind feedback to the team and I hope to welcome you back in the near future.

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What every hotel staff should aspire toward!
I was delayed in my business trip to Vietnam and extended my stay in Singapore at the Regent hotel. The food and amenities are quite notable, but the positive attitude and kindness of the staff are the key areas that set everything over the top. Excellent treatment by the front desk staff. They truly went above and beyond to provide a quality stay.
Stayed 1 night in Jul 2022
Response from Elaine Khoo, Service Quality Manager on Aug 3, 2022
Dear Nathan, I would like to thank you on behalf of the team for taking the time to leave us a lovely review. I am glad to know that you had a wonderful stay. Please know we very much look forward to welcoming you back again.

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was the best
Stayed 5 nights in Jul 2022
Response from Elaine Khoo, Service Quality Manager on Aug 3, 2022
Dear Lourdes, Thank you for your 5-star review! We hope to see you soon again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2022
Response from Elaine Khoo, Service Quality Manager on Aug 3, 2022
Dear Anonymous, Thank you for your positive review! We hope to see you soon again.

10/10 Excellent

Issam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022
Response from Elaine Khoo, Service Quality Manager on Aug 3, 2022
Dear Issam, Thank you for your positive review! We hope to see you soon again.

10/10 Excellent

Adrian Ya Zhuen

Stayed 2 nights in Jul 2022

8/10 Good

Lick

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 13 nights in Jul 2022
Response from Elaine Khoo, Service Quality Manager on Aug 3, 2022
Dear Lick, Thank you for your 5-star review! We hope to see you soon again.

10/10 Excellent

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time staying at the Regent. The staff are amazing and super friendly! Would like to give a shout out to Danny, Chris and Bob for always having a smile! Thanks and hope to see you all soon!
Stayed 13 nights in Jun 2022
Response from Elaine Khoo, Service Quality Manager on Jul 15, 2022
Dear Tabitha, Thank you for taking the time to leave a wonderful review after your stay with us. We are extremely glad to hear that we exceeded your expectations during your visit. Thank you for your compliments for Danny, Chris and Bob, it is always encouraging for our staff to receive lovely review from our guests. We hope to welcome you back in the near future.

10/10 Excellent

Xu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay for the first 7 days and will come back for another couple of days before our departure
Stayed 7 nights in Jul 2022
Response from Elaine Khoo, Service Quality Manager on Jul 15, 2022
Dear Xu, It is indeed heartening to know you enjoyed the stay during your time here. Thank you for taking the time to leave us a lovely review. Please know we are looking forward to having you back with us soon.

10/10 Excellent

Mei Jiuen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
Rooms are clean and spacious. Staff are super friendly and helpful and they make you feel welcome.
Stayed 5 nights in Jul 2022
Response from Elaine Khoo, Service Quality Manager on Jul 15, 2022
Dear Mei Jiuen, I would like to thank you on behalf of the team for taking the time to leave us a lovely review. Please know we are looking forward to having you back with us soon.

10/10 Excellent

Cary, kailua kona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Jun 2022
Response from Elaine Khoo, Service Quality Manager on Jul 14, 2022
Dear Cary, Thank you for your 5-star rating! We hope to see you soon again.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Elaine Khoo, Service Quality Manager on Jul 14, 2022
Dear Helen, Thank you for your lovely review! We hope to see you soon again.

8/10 Good

Melissa, Haiku

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jun 2022

10/10 Excellent

Fairouz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally relaxing and enjoyable stay.
Our 4 days stay was nothing short of great family time. The suite was amazingly clean, comforting, spacious with all necessities ready to welcome us. Air-conditioning and water heating system was one of the best I’ve experienced.. something easy but many very good hotels can fall short of. Hotel service staff and their service staff: They are flawless!!!
Stayed 3 nights in Jun 2022
Response from Elaine Khoo, Service Quality Manager on Jun 22, 2022
Dear Fairouz, Thank you for taking the time to leave a lovely review after your stay with us. I am very glad to hear that you enjoyed the stay and had a great family time. Thank you for highlighting our staff, we look forward to welcoming you back when you next return.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of Regent Hotel
This is the 1st time we stayed at Regent hotel and i must say that we made a good choice. Check in is fast and accomdate to my request of interconnecting rooms. I book the staycation months ago and yet they remenber it was for my son birthday and prepared a card and a mini cake. My son was overwhelmed and we are surprised they remebered... housekeeping was another level and thanks to Joe who kept our room clean and comfortable. He covered the half filled wine glass with a coaster... this is not something he is obligated to do but he did it. He remebered the date we checking out and leave a warm.note to say goodbye. Thumbs up. My family loved the stay and wiuld come back if there's a chance.
Stayed 4 nights in Jun 2022
Response from Elaine Khoo, Service Quality Manager on Jun 16, 2022
Dear Guest, It is always heartening to hear of our staff going above and beyond for you, our valued guest. I’ll be very pleased to let Joe know his service was exemplary. We hope to have the pleasure of welcoming you again.

10/10 Excellent

GAURAV

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Very professionally operated Hotel in Orchard
Stayed 4 nights in Jun 2022
Response from Elaine Khoo, Service Quality Manager on Jun 16, 2022
Dear GAURAV, Thank you for the wonderful review. We very much look forward to having you back with us again.

10/10 Excellent

Ai lian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Although I indicated 2 adults n 2 kids for room, n the Hotel.com indicated that the family room can take 4, but family only came with a king size bed. The hotel staff was quick to send and set up an extra bed for us. The room is spacious
Stayed 2 nights in May 2022
Response from Elaine Khoo, Service Quality Manager on Jun 16, 2022
Dear Ai lian, Thank you for taking the time to leave a lovely review after your stay with us. We look forward to welcoming you back when you next return.

10/10 Excellent

Badal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
The hotel and the staff expemplary. Great place to stay
Stayed 6 nights in May 2022
Response from Elaine Khoo, Service Quality Manager on May 19, 2022
Dear Badal, Thank you for your lovely rating! We hope to see you soon again.

8/10 Good

Bruce, Huntersville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is simply wonderful. From all the helpful doormen to the front desk to the bars everyone was happy to engage, help and serve the customer.
Stayed 2 nights in May 2022
Response from Elaine Khoo, Service Quality Manager on May 19, 2022
Dear Bruce, Thank you for your positive rating! We hope to see you soon again.

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
I didn't like that I couldn't dine a number of times at the hotel because restaurants were fully booked!
Stayed 5 nights in Apr 2022
Response from Elaine Khoo, Service Quality Manager on May 6, 2022
Dear Heather, Please allow me firstly apologies for the inconvenience you faced with dining reservation. I am deeply appreciative of your review as it allows us to address pertinent points in improving the guest experience. We hope to have the opportunity to welcome you back the next time to our restaurant.

10/10 Excellent

Rowena

Stayed 3 nights in Apr 2022

10/10 Excellent

Kathryn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Apr 2022
Response from Elaine Khoo, Service Quality Manager on May 6, 2022
Dear Kathryn, Thank you for your compliments! We hope to have the pleasure of welcoming you again.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022
Response from Elaine Khoo, Service Quality Manager on Apr 27, 2022
Dear Nicholas, Thank you for your positive review, we hope to have the pleasure of welcoming you again.