Exterior

Reviews of Peninsula Excelsior Singapore, A Wyndham Hotel

5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 234 out of 1010 reviews" "
Rating 8 - Good. 422 out of 1010 reviews" "
Rating 6 - Okay. 218 out of 1010 reviews" "
Rating 4 - Poor. 92 out of 1010 reviews" "
Rating 2 - Terrible. 44 out of 1010 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

niket

Liked: Cleanliness, staff & service, property conditions & facilities
conveniently located in City so easy to go all attractions by public transport and taxi. We were lucky to have nice Marina bay view and Singapore skyline from our room. Only issue we had is not enough choice for Vegan/Vegetarian food in buffet and on menu.
Stayed 3 nights in Feb 2024
Response from Shiela on Mar 18, 2024
Dear Mr Niket,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the convenient location of our hotel and the stunning Marina Bay view from your room. Your kind words are truly appreciated. We apologize for any inconvenience caused by the limited choices for Vegan/Vegetarian food in our buffet and menu. Your feedback is valuable to us, and we will certainly take this into consideration to improve our offerings for our guests with dietary preferences. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. Thank you for choosing to stay with us. Warm Regards,Shiela Guest Services Team

6/10 Okay

Miriam

Travelled with partner
Disliked: Cleanliness
I appreciate the early check in accommodations but the bathroom was lacking some toiletries. The mattress is very hard and uncomfortable. Stayed for 4 nights and the housekeeper didn’t even vacuum the room and bathroom floors.
Stayed 4 nights in Mar 2024
Response from Shiela on Mar 18, 2024
Dear Ms Miriam, Thank you for sharing your feedback with us. We are glad to hear that you appreciated the early check-in accommodations. However, we apologize for the shortcomings you experienced during your stay. We are sorry to hear about the lack of toiletries in the bathroom, the discomfort caused by the mattress, and the oversight in housekeeping services. Your comments have been noted, and we will address these issues with our team to ensure a more comfortable and enjoyable experience for our guests in the future. We value your feedback and hope to have the opportunity to welcome you back for a better stay. Thank you for choosing to stay with us. Warm regards,Shiela Guest Services Team

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT check in experience and lovely view of the ferris wheel, St. Andrew's Cathedral, and Marina Bay
Stayed 2 nights in Mar 2024
Response from Alvin on Mar 17, 2024
Dear Ms Julie,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wyndham Singapore. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

6/10 Okay

marolyn

Housekeeping was inconsistent. Bellmen really nice and accommodating.
Stayed 1 night in Mar 2024
Response from ShielaGuest Services Team on Mar 10, 2024
Dear Miss Marolyn,Thank you for sharing your feedback with us. We appreciate your kind words about our bellmen and their excellent service. We apologize for any inconsistencies you experienced with our housekeeping team and will address this issue promptly to ensure a more consistent experience for all our guests. Your feedback is valuable to us as we strive to improve our services. Thank you for choosing to stay with us.

10/10 Excellent

Lena

Stayed 3 nights in Feb 2024
Response from Sha on Mar 26, 2024
Dear Ms Lena,Thank you again for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we cannot wait to exceed your expectations every time you choose us. We looking forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Service Team

10/10 Excellent

Jeriel

Business traveller
Liked: Amenities
The property is clean with great pools to refresh from the heat. The staff is very professional and great hosts. Avie was a great welcoming ambassador for the hotel! The bellmen are amazing and always helping guests, not just with luggage but with directions. The property is centrally located with easy access to the Arab district, the attractions along the river, China town, and Marina Bay. A lot of points of interests may be reached by walking although some may take a little longer than others. However, there are plenty of places to eat at along the river front in addition to the malls on the area. One caution is Sunday crowd is unbelievable around this area. If you are planning to be here on a Sunday, I recommend going away to Sentosa Island or to the Botanical garden. The hotel also gets a crowd on Sunday so if you leave early and come back late the. You could avoid the chaos.
Stayed 3 nights in Feb 2024
Response from Jennifer on Mar 5, 2024
Dear Mr/Ms Jeriel,Thank you very much for taking the time to write about your experience at the Hotel and your praises for Avie. It is very much appreciated. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsJenniferGuest Services Team

8/10 Good

Kulwant

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for sightseeing, rooms were very comfortable and clean. The bathroom was on the small side but adequate. Staff were very helpful, especially the concierges on the ground floor. The pool was great , lovely and cool after a hot day’s sightseeing! Lots of eating options around too, we would stay here again.
Stayed 4 nights in Feb 2024
Response from Jennifer on Feb 27, 2024
Dear Mr Kulwant,Thank you for your kind feedback. It is very much appreciated. We are pleased to know that you will stay with again. Great to know that our team was able to look after you during your recent stay with us. We looking forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsJenniferGuest Service Team

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, except for one day out of 4, lift breakdown. Room service knocked on door at 6.30 at night. Why not during the day?
Stayed 4 nights in Feb 2024
Response from Guest Services Team on Feb 19, 2024
Dear Mr John,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel and apologize for any inconvenience you experienced during your stay.We sincerely regret the inconvenience caused by the lift breakdown on one day of your stay. Technical issues can occur unexpectedly, and we understand the impact it may have had on your experience. Our maintenance team is diligently working to address and resolve such issues promptly to ensure the comfort and convenience of our guests.Regarding the room service incident at 6:30 PM, we apologize for the timing of the visit. Our standard practice is to schedule room service during the day to avoid inconveniencing guests during their evenings. We will review our procedures to ensure that such occurrences are minimized in the future.We truly value your feedback as it helps us identify areas for improvement.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a flawless experience.Warm Regards,Shiela

2/10 Terrible

Jessie

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Turned up - lift and room renovations were taking place, couldn’t rebook somewhere else. Was told work would take place from 9am - 6pm. A toddler isn’t great for loud sounds while adjusting to time difference and napping. Construction started various time around 8am to 7pm. Spent good money to be at home on the tools, well it sounds that way anyway. On top of that, the internet was slow and would cut out while on your phone and tv would freeze. Wouldn’t recommend a stay.
Stayed 7 nights in Feb 2024
Response from Guest Services Team on Feb 19, 2024
Dear Mr Jessie,We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. In order to serve you better; we are in the midst of room renovation to serve our guests better in the near future. We hope to make things right and look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela

8/10 Good

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
14th to 16th floor are renovating and one of the lift is not working. There is noise during 9am to 5pm, and it takes longer time to wait for the lift.
Stayed 3 nights in Feb 2024
Response from Guest Services Team on Feb 19, 2024
Dear Miss Becky,Thank you for taking the time to share your feedback regarding the noise disturbance caused by our ongoing renovations. We sincerely apologize for any inconvenience this may have caused during your stay.We understand that a peaceful environment is crucial for our guests, and we regret that the construction noise fell short of your expectations. Please know that we are actively working to minimize any disruptions and complete the renovations as swiftly as possible to enhance the overall guest experience.Your feedback is invaluable to us, and we appreciate your understanding as we strive to improve our facilities. If you have any specific concerns or if there's anything else we can do to make your stay more comfortable, please do not hesitate to reach out to our We hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable and tranquil experience.Warm regards,Shiela

8/10 Good

Maritess

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Guest Services Team on Feb 19, 2024
Dear Mr/Ms Maritess,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela

10/10 Excellent

Duane

Stayed 8 nights in Feb 2024
Response from Sha on Mar 20, 2024
Dear Mr/Ms Duane,Thank you again for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we cannot wait to exceed your expectations every time you choose us. We looking forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Service Team

8/10 Good

Bayarmunkh

Liked: Property conditions & facilities
Pool is nice
Stayed 4 nights in Feb 2024
Response from Guest Services Team on Feb 19, 2024
Dear Mr/Ms Bayamunkh,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy with the location of the hotel because it was within walking distance from my meeting venues. And of course shopping areas and dining locations. I am happy with the service rendered by your staffs. Everyone was very friendly. Please do continue your good customer service and cleanliness of the hotel.
Stayed 2 nights in Feb 2024
Response from Guest Services Team. on Feb 19, 2024
Dear Miss Leah, Thank you for taking the time to leave us a review.We appreciate your feedback and are delighted to know you enjoyed stay with us.Your satisfaction is our top priority, and we look forward to serving you again. Warm regards,Shiela

8/10 Good

Ma Cielito

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to everything staff was polite and very helpful housekeeping was great
Stayed 2 nights in Jan 2024
Response from Mala on Jan 29, 2024
Dear Mr.Ma Cielito,Thank you for your kind feedback. It is very much appreciated. Pleasure to know that you will use us again in the future. Great to know that our team was able to look after you during your recent stay with us. We look forward to welcoming you back to stay with us at the Wyndham Singapore in the very near future.Warm regards Premala Guest Services Team.

6/10 Okay

Hao

Liked: Staff & service, property conditions & facilities
Not very quiet. Shower head doesn't have hot water or it's too hot sometimes.
Stayed 3 nights in Jan 2024
Response from Mala on Jan 30, 2024
Dear Mr.HaoWe're sorry to hear that you had a negative experience at our hotel. We understand how frustrating this can be. We thank you for your patience and apologize for any inconvenience caused. In order to serve you better, we are in the midst of renovating our guest rooms to serve our guests better in the near future. We hope to make things right and look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regardsPremalaGuest Services Team.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tired but being renovated hotel in great location, and prices to reflect this. Stayed twice.
Stayed 1 night in Jan 2024
Response from Mala on Jan 29, 2024
Dear, Mr.William,We appreciate your feedback and are delighted to know you enjoyed stay with us.Your satisfaction is our top priority, and we look forward to serving you again soon.Warm regards,PremalaGuest Services Team.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service
Property a bit out dated but it is currently being refurbished which is great look forward to seeing the new updated rooms
Stayed 5 nights in Jan 2024
Response from Mala on Jan 29, 2024
Dear, Ms.Stephanie,Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!Warm regards,PremalaGuest Services Team.

8/10 Good

Harley

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to everything in a great location. Room was large and clean with a great view. Food options at the hotel were minimal.
Stayed 1 night in Dec 2023
Response from Mala on Jan 29, 2024
Dear, Mr.Harley,Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!Warm regards,PremalaGuest Services Team.

10/10 Excellent

yotha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks all staffs for look after me🙏🙏🙏
Stayed 2 nights in Dec 2023
Response from Mala on Jan 29, 2024
Dear, Mr.Yotha,We appreciate your feedback and are delighted to know you enjoyed stay with us.Your satisfaction is our top priority, and we look forward to serving you again soon.Warm regards,PremalaGuest Services Team.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mala on Jan 29, 2024
Dear, Mr.Matthew,We appreciate your feedback and are delighted to know you enjoyed stay with us.Your satisfaction is our top priority, and we look forward to serving you again sooWarm regards,PremalaGuest Services Team.

4/10 Poor

RWN

Stayed 3 nights in Nov 2023
Response from Mala on Jan 29, 2024
Dear,Mr.Rwn“Thank you so much for taking the time to review us.”Warm regardsPremalaGuest services Team

8/10 Good

Antony, Ferndale

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are a bit too hard, but this can be fixed with a topper.
Stayed 2 nights in Nov 2023
Response from Ken on Nov 29, 2023
Thank you for your valuable feedback.

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Ken on Nov 14, 2023
Thank you for your valuable feedback

10/10 Excellent

Rebecca

Stayed 3 nights in Oct 2023
Response from Ken on Nov 30, 2023
Thank you for your valuable feedback

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Everything fine
Stayed 2 nights in Nov 2023
Response from Ken on Nov 7, 2023
Thank you for your valuable feedback

6/10 Okay

Rosy

Travelled with family and small children
Liked: Amenities
The chair in the room was very old and look dirty, probably will benefit from replacing at this point as the cushion keep sliding it off as well.
Stayed 2 nights in Oct 2023
Response from Ken on Nov 4, 2023
Thank you for your valuable feedback and we will look to improve on the area mentioned.

2/10 Terrible

Yuta

Disliked: Cleanliness, amenities, property conditions & facilities
It’s not tidy
Stayed 3 nights in Oct 2023
Response from Ken on Nov 4, 2023
Thank you for your valuable feedback and we will look to improve on the area mentioned.

8/10 Good

Graham

Liked: Staff & service
Disliked: Cleanliness
Overall ok bathroom not to a good standard hairs that were no mine. Hotel needs a makeover.
Stayed 1 night in Oct 2023
Response from Ken on Oct 23, 2023
Thank you for your valuable feedback.

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4th stay
4th stay here. Very central with everything needed. Price range good compared to similar products. Highly recommended. Fabulous staff.
Stayed 1 night in Oct 2023
Response from Ken on Oct 23, 2023
Thank you for your valuable feedback.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Ken on Oct 18, 2023
Thank you for your valuable feedback.

8/10 Good

Brian Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best reasonable priced hotel option around the Padang/ Civic district - rooms are clean, staff is friendly and helpful and the prices are aligned to the service
Response from Ken on Oct 3, 2023
Thank you for your valuable feedback

10/10 Excellent

Ngarie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Merlion and shopping close by
Stayed 1 night in Sep 2023
Response from Ken on Sep 27, 2023
Thank you for your valuable feedback

6/10 Okay

Nigel

It was ok for a 1 night stay.
Stayed 1 night in Sep 2023
Response from Ken on Sep 25, 2023
Thank you for your valuable response

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Have stayed in this hotel many times over the last 30 years. The location is perfect for me as it's close to City Hall MRT and Funan Center. One thing I would say if you intend to stay here is to buy Breakfast with your room. It is well worth it. Although the hotel is getting long in the tooth, the staff do more than make up for that. Please open the bar by the pool again
Stayed 8 nights in Sep 2023
Response from Ken on Sep 14, 2023
Thank you for your valuable feedback

10/10 Excellent

Chris

Stayed 3 nights in Sep 2023
Response from Ken on Sep 10, 2023
Thank you for your valuable feedback

10/10 Excellent

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Very good location
Stayed 1 night in Sep 2023
Response from Ken on Sep 7, 2023
Thank you for your valuable feedback

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff are very friendly! The only thing I would like to complain is that there is no electric outlet for my WaterPic for flossing. The outlet only works for razor which I personally don’t need.
Stayed 4 nights in Aug 2023
Response from Ken on Sep 3, 2023
Thank you for your valuable feedback.

8/10 Good

Karen

Travelled with family
Liked: Staff & service, room comfort
Great stay in good location
We stayed here for 3 nights and have to say the hotel staff and services were great. Location is perfect and all attractions are easily accessible via tube or bus. Beds and pillows are comfortable and the rooms are spacious. The rooms are well appointed and had everything we needed for a comfortable stay. Now the things that need improving: whilst this is a 4* hotel it is clearly in need of a make over. The carpets and furnishings are in need of replacing. In our room the carpet had a large wet patch that didn’t dry out whilst we were there. Tbf they offered to move us but as we’re only there for a few days it seemed too much hassle, so we just avoided the patch. The net curtains were grey and desperately needed washing, if not changing. Whilst everything was clean enough there was room for improvement. Ultimately I would stay here again as it was good value but the staff were what made it a good hotel.
Stayed 3 nights in Aug 2023
Response from Ken on Aug 24, 2023
Thank you for your valuable feedback and we look foward to seeing you again soon

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After arriving very early in the morning is was an added bonus that we were able to check in straight away and our room was ready which was a blessing after a long haul flight.
Stayed 2 nights in Aug 2023
Response from Ken on Aug 24, 2023
Thank you for your valuable feedback and we look foward to seeing you again soon

8/10 Good

Jessie

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Ken on Aug 21, 2023
Thank you for your valuable feedback

8/10 Good

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central. Nice pools. Fabulous view from top floor. Beds firm.
Stayed 2 nights in Aug 2023
Response from Ken on Aug 20, 2023
Thank you for your valuable feedback

6/10 Okay

Nancy

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Ken on Aug 5, 2023
Thank you for your valuabe feedback.

6/10 Okay

Fumitaka

Stayed 4 nights in Jul 2023
Response from Ken on Aug 5, 2023
Thank you for your valuabe feedback.

8/10 Good

Gil

Stayed 1 night in Jul 2023
Response from Ken on Jul 31, 2023
Thank you for the valuabe feedback

4/10 Poor

Steven, Windaroo

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Firstly the room provided was already occupied the experience could have been dramatically different. Secondly we were told to wait while reception investigated. The room we were then provided was small and very dated.
Stayed 1 night in Jul 2023
Response from Ken on Jul 12, 2023
Thank you for your valuable feedback and we will look to improve on the issue mentioned

8/10 Good

Lindsey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Positive: Location at Funan Mall and close walking proximity to key downtown areas of Singapore. Negative: Worst bathroom in the world. The tub has inclined walls giving virtually no foot area to stand on or turn around with, and creating a great chance of falling with nothing to hold onto. Also, no shower curtain which means water sprays everywhere. I had to ask them to install a shower curtain.
Stayed 3 nights in Jun 2023
Response from Ken on Jul 3, 2023
We have taken note of the feedback and we look to improve on the areas mentioned

8/10 Good

Lindsey

Stayed 2 nights in Jun 2023
Response from Ken on Jul 26, 2023
Thank you for your valuable feedback

10/10 Excellent

Elena

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Jun 2023
Response from Ken on Jun 27, 2023
Thank you for your valuable feedback

10/10 Excellent

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful & pleasant, convenient walk to MRT , Raffle City shopping, nice rooms.
Stayed 5 nights in Jun 2023
Response from Ken on Jun 23, 2023
Thank you for your valuable feedback