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Reviews of Hotel Re!

4 out of 5
Hotel Re!
175A Chin Swee Road, Singapore

Reviews

7.4

Good

Rating 10 - Excellent. 164 out of 1000 reviews" "
Rating 8 - Good. 441 out of 1000 reviews" "
Rating 6 - Okay. 271 out of 1000 reviews" "
Rating 4 - Poor. 85 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Ling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable clean hotel in Singapore.
Stayed 1 night in Mar 2024

6/10 Okay

WENYANG

It's kind of hard to find the entrance.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew, Ontario

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2024

10/10 Excellent

Andrew, Ontario

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 5 nights in Feb 2024

10/10 Excellent

Shiung Chye

Stayed 1 night in Jan 2024

2/10 Terrible

WenChow

Stayed 1 night in Dec 2023

8/10 Good

SiMin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient location.

6/10 Okay

Motoki

Travelled with group
Disliked: Amenities
It's good totally. But slipa is very dirty. and location is far from station.
Stayed 2 nights in Dec 2023

6/10 Okay

Kevin

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Not disabled or elderly-friendly. It's "close" to Chinatown if walking up and down a huge hill is not an issue. There's a steep climb between the hotel and any shops or coffee shops, so if you're okay with that, good, if not, you're going to feel stuck.
Stayed 2 nights in Nov 2023

8/10 Good

Lai Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised at the property. Would do better with a renovation probably but overall still good
Stayed 1 night in Oct 2023

10/10 Excellent

Michael, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at this hotel. The hotel was walkable to the city. Place was clean and the staff was helpful. I would recommend this hotel for travelers.
Stayed 4 nights in Sep 2023

8/10 Good

Paul Gerard

Front office staff helpful. Poor atmosphere at night Poor access to transportation
Stayed 3 nights in Sep 2023

6/10 Okay

Choi

Stayed 1 night in Sep 2023

8/10 Good

Malik

Stayed 5 nights in Sep 2023

6/10 Okay

Weng Yew

Liked: Cleanliness, staff & service, room comfort
No Frills Hotel that needs refurbishment
Clean no frills hotel, but 100% need refurbishments. Weak water pressure, peeling wallpapers, power trip, dirty windows, water puddle in bathroom.
Stayed 3 nights in Jun 2023

8/10 Good

K

Stayed 2 nights in Jun 2023

6/10 Okay

William

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Very dusty glass cupboard
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Place is quite. Staffs r good. Property is old. Walking distance to bus/MRT
Stayed 5 nights in Feb 2020
Response from Liana, Reservations Team on Mar 3, 2020
Dear Distinguished guest, Thank you for taking time to leave us such a positive review. We are glad that you have enjoyed your stay with us and enjoy the warm hospitality. We always try to make our guests feel at home and will continue to strive to provide all guests the best possible experience. Do email to the hotel directly should you wish to stay with us again and we will be pleased to extend a special room rate for you. Thank you for recommending us and we look forward to welcoming you back soon to relax in modern retro comfort! Warm Regards, The Management of Hotel Re! @ Pearl's Hill

2/10 Terrible

Rit

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It’s dirty, old, dilapidated, and far away from everything.
Stayed 3 nights in Jan 2020
Response from The Management of Hotel Re. on Feb 7, 2020
Dear Mr. Rithyrong, Thank you for taking time to leave us this review and sharing about your experience while staying with us. Your feedback is appreciated, and we will continue to strive to provide all guests the best possible experience. We are sorry to hear about the inconvenience. In fact, the hotel is strategically located in between Outram Park MRT and Chinatown MRT which is reachable within 15 minutes by foot and are connected to 3 MRT lines, making it easily accessible to most Singapore attractions. The short walk to Chinatown MRT has many shops and food which include a hawker centre for local food culture experience, a supermarket (Sheng Siong) and OG departmental store. We hope you will give us the opportunity to serve you again in future.

6/10 Okay

TAN

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Fawlyana on Feb 1, 2020
Dear Tan, Thank you for taking time to leave us this review. We always try to make our guests feel at home and will continue to strive to provide all guests the best possible experience. We look forward to welcoming you back soon to relax in modern retro comfort! Warm Regards, The Management of Hotel Re! @ Pearl's Hill

4/10 Poor

Anthony

Disliked: Cleanliness, property conditions & facilities
Take care
The room originally provided to me was awful. It smelt, the walls were chipped, there was mould around the bath, and hair from a previous tenant. In short, you would have been embarrassed to have a friend staying, let alone charging for the “privilege. When I complained, I was shown a room only marginally better. To be honest, if I had not pre-paid I would have left. “Luckily” for me, the toilet also leaked, and when the maintenance people eventually arrived, they said It couldn’t be fixed. In the end I was given a different room literally next door to the one I had. This was fine, and if I’d been given this room to start with, I’d be saying very different things about this hotel. In short be careful what they give you, and complain if needed. The hotel needs a renovation, but some rooms are awful, and some are actually fine.
Stayed 2 nights in Jan 2020
Response from Fawly on Jan 26, 2020
Dear Anthony, Greetings from Hotel Re! @ Pearl's Hill! We sincerely apologise about the inconveniences you experienced during your stay with us. Upon further investigation, we found that the toilet bowl pipe burst which cause the bad smell. This has never happened before and we acted immediately to change room for your good self. We have gotten our technician to replace those piping immediately. This was a stand alone incident and assure you that it has not happened previously. It is our mission to keep rooms in tip top condition and to serve our guests for a most satisfying stay. We sincerely apologise for the bad experience that happened and hope you will give us a chance to welcome you back in the future. Warm Regards, The Management of Hotel Re! @ Pearl's Hill

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities
The location is good, close to China town. I have stayed in this hotel 3 times before, but this time I was disappointed. I could not use the telephone to make international calls. I was told by staff that it their policy to block international calls!!!!!! Two days the rooms were not cleaned. I sensed that the hotel was not interested in its clientele. The last few times I stayed there I noticed that the hotel seemed to cater for many large groups of Chinese , which came nearly every day. I need to say here that I love the Chinese people, so that is not the point.. Maybe I felt that the hotel did not seem to care for the individual.
Stayed 8 nights in Jan 2020
Response from The Management of Hotel Re. on Jan 27, 2020
Dear Catharina, We thank you for your feedback. We have investigated and we apology for the miscommunication. During your stay from 13th to 20th, there are 2 days on 14th and 19th that you were in the room and we were told just to replenish the drinks and change the towels and need not to clean your room. Sorry that there could have some misunderstanding by our chambermaids. As for the overseas calls, no reason that hotel block this important service. We apology for the staff not able to assist you to make successful overseas calls. We value all our supportive guests equally regardless from which categories. Regular return guest like yourself is definitely our VIP. We thank you for the feedback and we shall improve further in all respect Warm regards,

6/10 Okay

Andrew

Stayed 1 night in Jan 2020

6/10 Okay

Peter, Bangkok thailand

Travelled with family
Liked: Staff & service, property conditions & facilities
This is an old school that has been retrofitted into a hotel.
Stayed 4 nights in Dec 2019
Response from Fawlyana on Jan 5, 2020
Dear Peter, Thank you for taking time to leave us this positive review and sharing about your experience while staying with us. We look forward to welcoming you back soon to relax in modern retro comfort! Warm Regards, The Management of Hotel Re! @ Pearl's Hill

2/10 Terrible

Sarah

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very good got upgraded for free. Very Clean. Bathroom also smell nice. Got bathtub some more. Tv box dunno is smart or stupid. If you are going on foot, you will have a nice workout. Overall is good.
Stayed 1 night in Dec 2019
Response from Fawlyana on Dec 27, 2019
Dear Distinguished guest, Thank you for taking time to leave us such a positive review. We are glad that you have enjoyed your stay with us and enjoy the warm hospitality. We always try to make our guests feel at home and will continue to strive to provide all guests the best possible experience. Your feedback is important to us. Please know we have turned this into a learning opportunity and shared your review with the relevant department. We look forward to welcoming you back soon to relax in modern retro comfort! Warm Regards, The Management of Hotel Re! @ Pearl's Hill

4/10 Poor

Mitsuhiro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Fawlyana on Dec 14, 2019
Dear Mitsuhiro, Thank you for taking the time to share your experience. We are sorry to hear that our services has fallen short of your expectations. We would like to know on how we are able to improve our services in order to serve you better, kindly contact us at reservations@hotelre.com.sg. We are looking forward to an immediate improvement and hope to have the chance to welcome you back again in the future. Warm Regards, The Management of Hotel Re! @ Pearl's Hill

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Fawlyana on Dec 14, 2019
Dear Distinguished guest, Thank you for taking the time to share your experience. We are sorry to hear that our services have fallen short of your expectations. Your feedback is important to us. Please know we have turned this into a learning opportunity and hope to have the chance to welcome you back again in the future. Warm Regards, The Management of Hotel Re! @ Pearl's Hill

6/10 Okay

AMY, Hong kong

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We booked a room for three. We found that there were a double bed and a single bed. Unfortunately the single bed was squeezed into a narrow space. I had to crawl to get on the bed. Even worse there was just one small stool in the room and I had to do my reading on this bed.
Stayed 4 nights in Dec 2019
Response from Noelles on Dec 8, 2019
Dear Ms. Chung, Thank you for taking the time to share your experience. We are sorry to hear about the inconveniences you experienced during your stay with us. Your feedback is important to us. Please know we have turned this into a learning opportunity and shared your review with the relevant department. We are looking forward to an immediate improvement and hope to have the chance to welcome you back again in the future. Warm Regards, The Management of Hotel Re! @ Pearl's Hill

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
It was adequate for a one night stay. The water ran around the rim of the tub into the floor making it soaking wet and off putting. Poorly designed.
Stayed 1 night in Nov 2019
Response from Jozzel on Nov 30, 2019
Dear Distinguished guest, Thank you for taking the time to share your experience. We are sorry to hear about the inconveniences you experienced during your stay with us. Your feedback is important to us. Please know we have turned this into a learning opportunity and shared your review with the relevant department. We are looking forward to an immediate improvement and hope to have the chance to welcome you back again in the future. Warm Regards, The Management of Hotel Re! @ Pearl's Hill

10/10 Excellent

Sichai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Fawlyana on Nov 28, 2019
Dear Sichai, Thank you for taking time to leave us such a positive review. We are glad that you have enjoyed your stay with us and enjoy the warm hospitality. We always try to make our guests feel at home and will continue to strive to provide all guests the best possible experience. We look forward to welcoming you back soon to relax in modern retro comfort! Warm Regards, The Management of Hotel Re! @ Pearl's Hill

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The place is in dire need of a refurb but it probably doesn't matter since it apparently makes most of its revenue from Chinese tour groups
Stayed 3 nights in Nov 2019
Response from Fawlyana on Nov 28, 2019
Dear Distinguished guest, Thank you for taking time to leave us this review and sharing about your experience while staying with us. Your feedback is appreciated and we will continue to strive to provide all guests the best possible experience. We are pleased to inform you that it's in our pipeline to refurbish & improve our room conditions. We will be doing revamping to our rooms such as replacing new wallpaper and work desk etc. Please be assured that we will do our very best to upkeep and maintain our position of being a colourful and trendy boutique hotel. We hope to have the chance to welcome you back again in the future. Warm Regards, The Management of Hotel Re! @ Pearl's Hill

10/10 Excellent

GS, Seoul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very kind and willing to assist for any help needed. It was really helpful and I really appreciate it.
Stayed 1 night in Oct 2019
Response from Fawlyana on Oct 19, 2019
Dear GS, Thank you for taking time to leave us such a positive review. We are glad that you have enjoyed your stay with us and enjoy the warm hospitality. We always try to make our guests feel at home and will continue to strive to provide all guests the best possible experience. We look forward to welcoming you back soon to relax in modern retro comfort! Warm Regards, The Management of Hotel Re! @ Pearl's Hill

8/10 Good

Neil

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2019
Response from Jozzel on Oct 15, 2019
Dear Mr Neil, Thank you for taking time to leave us such a positive review. We will definitely convey your kind compliments to our colleague and we will continue to strive to provide all guests the best possible experience. We are glad that you have enjoyed your stay with us and enjoy the warm hospitality. We look forward to welcoming you back soon to relax in modern retro comfort! Warm Regards, The Management of Hotel Re! @ Pearl's Hill

6/10 Okay

Ian

Liked: Room comfort
Basic but okay
Basic but good enough for short notice before the GP
Stayed 3 nights in Sep 2019
Response from Fawlyana on Sep 24, 2019
Dear Ian, Thank you for taking the time to share your experience. We always try to make our guests feel at home and will continue to strive to provide all guests the best possible experience. We hope to have the chance to welcome you back again in the future.! Warm Regards, The Management of Hotel Re! @ Pearl's Hill

8/10 Good

Vicknays

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Fawlyana on Sep 8, 2019
Dear Vicknays, Thank you for taking time to leave us such a positive review. We are glad that you have enjoyed your stay with us and our service. We always try to make our guests feel at home and will continue to strive to provide all guests the best possible experience. Do email to the hotel directly should you wish to stay with us again and we will be pleased to extend a special room rate for you. Thank you for recommending us and we look forward to welcoming you back soon to relax in modern retro comfort! Warm Regards, The Management of Hotel Re! @ Pearl's Hill

10/10 Excellent

Teck Keng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As usual,great front desk service,clean rooms.
Stayed 1 night in Aug 2019
Response from Fawlyana on Aug 18, 2019
Dear Mr Tay, Thank you for taking time to leave us such a positive review. We are glad that you have enjoyed your stay with us and enjoy the warm hospitality. We always try to make our guests feel at home and will continue to strive to provide all guests the best possible experience. We look forward to welcoming you back soon to relax in modern retro comfort! Warm Regards, The Management of Hotel Re! @ Pearl's Hill

10/10 Excellent

Peter, Singaspore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car park free WiFi strong Hotel clean Free up grade Great service Friendly This is my 2nd time stay will recommend
Stayed 1 night in Aug 2019
Response from Noelles on Aug 29, 2019
Dear Mr. Peter, Thank you for taking time to leave us such a positive review. We will definitely convey your kind compliments to our colleague and we will continue to strive to provide all guests the best possible experience. We are glad that you have enjoyed your stay with us and enjoy the warm hospitality. We look forward to welcoming you back soon to relax in modern retro comfort! Warm Regards, The Management of Hotel Re!

10/10 Excellent

Ms

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 2 nights in Jul 2019
Response from Jozzel on Aug 7, 2019
Dear Distinguished guest, Thank you for taking time to leave us such a positive review. We are glad that you have enjoyed your stay with us and our service. We always try to make our guests feel at home and will continue to strive to provide all guests the best possible experience. Do email to the hotel directly should you wish to stay with us again and we will be pleased to extend a special room rate for you. Thank you for recommending us and we look forward to welcoming you back soon to relax in modern retro comfort! Warm Regards, The Management of Hotel Re! @ Pearl's Hill

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Jozzel on Aug 4, 2019
Dear Distinguished guest, Thank you for taking time to leave us such a positive review. We are glad that you have enjoyed your stay with us and our service. We always try to make our guests feel at home and will continue to strive to provide all guests the best possible experience. Do email to the hotel directly should you wish to stay with us again and we will be pleased to extend a special room rate for you. Thank you for recommending us and we look forward to welcoming you back soon to relax in modern retro comfort! Warm Regards, The Management of Hotel Re! @ Pearl's Hill

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The TV program is pathetic with limited selection of channels
Stayed 1 night in Jul 2019
Response from Jozzel on Aug 4, 2019
Dear Distinguished guest, Thank you for taking the time to share your experience. Your feedback is important to us. Please note we have shared your review with the relevant department. We are looking forward to an immediate improvement and hope to have the chance to welcome you back again in the future. Warm Regards, The Management of Hotel Re! @ Pearl's Hill

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location easy access to transport and friendly helpful staff.
Stayed 2 nights in Jul 2019
Response from Jozzel on Jul 30, 2019
Dear Distinguished guest, Thank you for taking time to leave us such a positive review. We are glad that you have enjoyed your stay with us and our service. We always try to make our guests feel at home and will continue to strive to provide all guests the best possible experience. Do email to the hotel directly should you wish to stay with us again and we will be pleased to extend a special room rate for you. Thank you for recommending us and we look forward to welcoming you back soon to relax in modern retro comfort! Warm Regards, The Management of Hotel Re! @ Pearl's Hill

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk person Jozell was very nice other than that the hotel was very with even with air conditioning running 24hrs a day, the ref stunk so bad if stunk the whole room, small bugs in bed, location was not ideal for local transport..MRT and bus, Grab is accessible so are cabs. We were given a room next to the elevator and everytime someone rode in the elevator the room had a tugging sound all night long until no one uses it anymore. The room is 1201.
Stayed 3 nights in Jul 2019
Response from Noelles on Aug 4, 2019
Dear Distinguished guest, Thank you for taking the time to share your experience. We are sorry to hear about the inconveniences you experienced during your stay with us. Your feedback is important to us. Please note we have turned this into a learning opportunity and shared your review with the relevant department. We are looking forward to an immediate improvement and hope to have the chance to welcome you back again in the future. Warm Regards, The Management of Hotel Re! @ Pearl's Hill

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2019
Response from Jozzel on Jul 8, 2019
Dear Distinguished guest, Thank you for taking time to leave us such a positive review. We are glad that you have enjoyed your stay with us and our service. We always try to make our guests feel at home and will continue to strive to provide all guests the best possible experience. Do email to the hotel directly should you wish to stay with us again and we will be pleased to extend a special room rate for you. Thank you for recommending us and we look forward to welcoming you back soon to relax in modern retro comfort! Warm Regards, The Management of Hotel Re! @ Pearl's Hill

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very helpful. Complementary breakfast is very good.
Stayed 4 nights in Jun 2019
Response from Jozzel on Jul 8, 2019
Dear Distinguished guest, Thank you for taking time to leave us such a positive review. We are glad that you have enjoyed your stay with us and our service. We always try to make our guests feel at home and will continue to strive to provide all guests the best possible experience. Do email to the hotel directly should you wish to stay with us again and we will be pleased to extend a special room rate for you. Thank you for recommending us and we look forward to welcoming you back soon to relax in modern retro comfort! Warm Regards, The Management of Hotel Re! @ Pearl's Hill

4/10 Poor

Jan

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in May 2019
Response from Jozzel on May 26, 2019
Dear Jan, Thank you for taking the time to leave us a review. We are sorry for the inconvenience you experienced during your stay with us. Appreciate if you could share with us further to address the issue to the relevant department. Warm Regards, The Management of Hotel Re! @ Pearl's Hill

8/10 Good

Jon

Liked: Staff & service, property conditions & facilities, room comfort
Good contemporary hotel
Stay was comfortable. Cleanliness can be improved though. Found one long hair on the chairs.
Stayed 1 night in Apr 2019
Response from Jozzel on Apr 24, 2019
Dear Mr Jon, Thank you for taking the time to share your experience. We do sincerely apologise about the cleanliness issue you have encountered. Your feedback is important to us. Please note we have turned this into a learning opportunity and shared your review with the relevant department. We are looking forward to an immediate improvement and hope to have the chance to welcome you back again in the future. Warm Regards, The Management of Hotel Re! @ Pearl's Hill

4/10 Poor

JORGE

Liked: Staff & service
Disliked: Room comfort
No the best...
I guess for the price is right, location is good
Stayed 2 nights in Apr 2019
Response from Jozzel on Apr 24, 2019
Dear Mr Jorge, Thank you for taking time to leave us a feedback. We hope that you have enjoyed your stay with us. We are sorry to hear about the inconvenience of the hotel location. In fact,the hotel is strategically located in between Outram Park MRT and Chinatown MRT which is reachable within 15 minutes by foot and are connected to 3 MRT lines, making it easily accessible to most Singapore attractions. We always try to make our guests feel at home and will continue to strive to provide all guests the best possible experience. Do email to the hotel directly should you wish to stay with us again and we will be pleased to extend a special room rate for you. We look forward to welcoming you back soon to relax in modern retro comfort! Warm Regards, The Management of Hotel Re! @ Pearl's Hill

10/10 Excellent

Choon Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Jozzel on Apr 24, 2019
Dear Mr Choon Seng, Thank you for taking time to leave us such a positive feedback. We are glad that you have enjoyed your stay with us and our service. We always try to make our guests feel at home and will continue to strive to provide all guests the best possible experience. Do email to the hotel directly should you wish to stay with us again and we will be pleased to extend a special room rate for you. Thank you for recommending us and we look forward to welcoming you back soon to relax in modern retro comfort! Warm Regards, The Management of Hotel Re! @ Pearl's Hill