Property amenity

Reviews of Holiday Inn Express Singapore Clarke Quay, an IHG Hotel

3.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 609 out of 1004 reviews" "
Rating 8 - Good. 316 out of 1004 reviews" "
Rating 6 - Okay. 53 out of 1004 reviews" "
Rating 4 - Poor. 19 out of 1004 reviews" "
Rating 2 - Terrible. 7 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,good sized room.Staff were excellent.Buffet breakfast had good variety of food and tasty.Was able to do my laundry for a cheap fee.Will recommend and definitely will stay here again.
Stayed 2 nights in Apr 2024
Response from Holiday Inn Express Singapore Clarke Quay on Apr 18, 2024
Hi Naomi, Thank you for your perfect review! We're thrilled to hear that you found our rooms clean and spacious, and that our staff provided excellent service throughout your stay. It's fantastic to know that you enjoyed our buffet breakfast with its variety of options.We're glad that you found our laundry facilities convenient and affordable. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Thank you for choosing to stay with us and we can't wait to welcome you on your next visit. Until then, safe travels! Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location(close to MRT station, close to shopping), the huge length of roof outdoor poor, DIY laundry room, buffet breakfast (continental and Asian style selection food ), daily cleaning of my room, convenient gym room. Also close to Chinatown that offers affordable wide range of facial treatments (hair threading, skin tag removals, etc)
Stayed 10 nights in Apr 2024
Response from Holiday Inn Express Singapore Clarke Quay on Apr 18, 2024
Hi Sylvie, Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed our convenient location near the MRT station and shopping areas, as well as our spacious rooftop outdoor pool and DIY laundry room facilities.It's fantastic that you appreciated our buffet breakfast with both continental and Asian-style selections, as well as the daily cleaning service in your room and the convenience of our gym facilities.We're also pleased to hear that our proximity to Chinatown allowed you to explore affordable facial treatments and other services. Your satisfaction is our priority, and we're glad we could contribute to a pleasant stay.Thank you for choosing to stay with us and we look forward to welcoming you back for another enjoyable experience in the future. Warmest regards, Holiday Inn Express Singapore Clarke Quay

6/10 Okay

Layne

Liked: Cleanliness
Room was very small. Hotel never got refills of soft drinks or other drinks for the bar.
Stayed 4 nights in Apr 2024
Response from Holiday Inn Express Singapore Clarke Quay on Apr 12, 2024
Hi Layne, Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. Your comfort is important to us, and we regret any inconvenience caused by the size of the room. Regarding the bar, we apologize for the oversight in not restocking soft drinks and other beverages promptly. We'll address this issue with our team to ensure that we maintain a well-stocked and inviting bar for all our guests.We appreciate your valuable input and hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable stay. Warmest regards, Holiday Inn Express Singapore Clarke Quay

8/10 Good

Jugdip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Great breakfast. Clean. Great staff
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Singapore Clarke Quay on Apr 6, 2024
Dear Valued Guest, thank you for your positive feedback! We're delighted to hear that you found our hotel very convenient, enjoyed our great breakfast, and appreciated our clean facilities and excellent staff. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So different from a UK Holiday Inn Express! Huge selection of breakfast buffet, infinity pool, gym, in-house café and much more. Rooms were a good size and cleaned every day. Would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Singapore Clarke Quay on Apr 4, 2024
Hi Lisa, Thank you for your review! We're thrilled to hear that your experience with us exceeded your expectations and that you found our hotel to be a refreshing change from the norm. It's fantastic to know that you enjoyed our extensive breakfast buffet, infinity pool, gym, and in-house café, as well as our spacious and well-maintained rooms.We're delighted that we could provide you with a memorable stay, and we look forward to welcoming you back again in the future!Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel which is well priced. Simple, comfortable and clean rooms, a great breakfast with sitting area and lovely rooftop with a pool. Great location as it’s quiet but walkable to mrt and clarke quay. Helpful and friendly staff
Stayed 7 nights in Mar 2024
Response from Holiday Inn Express Singapore Clarke Quay on Apr 4, 2024
Hi Danielle, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be well-priced, comfortable, and clean. It's fantastic to know that you appreciated our great breakfast, rooftop pool, and convenient location. Providing exceptional service and a pleasant atmosphere for our guests is our top priority, and we're delighted that our staff could assist you during your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Renata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - very good location, relatively good value for money, breakfast included
Stayed 4 nights in Mar 2024
Response from Holiday Inn Express Singapore Clarke Quay on Apr 1, 2024
Hi Renata, Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you had a great experience at our hotel and that you found our location to be excellent. We strive to provide good value for our guests, and we're pleased that you found our offerings to be relatively good value for money.Additionally, we're glad that you enjoyed our complimentary breakfast. It's always a pleasure to know that our guests are satisfied with the amenities we provide. Thank you again for your kind words, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warmest regards, Holiday Inn Express Singapore Clarke Quay

8/10 Good

Matthew, Port Macquarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After checkout can concierge bags & use rooftop pool
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Singapore Clarke Quay on Apr 1, 2024
Hi Matthew, Thank you for your feedback. We're delighted to hear that you enjoyed your stay with us and that you found our concierge service and rooftop pool to be available even after checkout. Ensuring that our guests have a comfortable and enjoyable experience is our top priority, and we're glad that we could accommodate your needs.We appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future.Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Val

Travelled with partner
Liked: Amenities
Very good location. The room is a little small.
Stayed 3 nights in Mar 2024
Response from Holiday Inn Express Singapore Clarke Quay on Apr 1, 2024
Hi Val, Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you found our hotel's location to be convenient. We understand that room size can be a factor in guest satisfaction, and we apologize if the size of your room did not fully meet your expectations. Your comments are valuable to us, and we will take them into consideration as we strive to improve our accommodations.We hope that despite this, you were able to enjoy your stay with us and make the most of our convenient location. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Warmest regards, Holiday Inn Express Singapore Clarke Quay

8/10 Good

Tanith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly staff and hotel very clean. Comfortable bed, great room loved the black out blinds. Breakfast was plentiful although was hit and miss with quality some days. Walking distance to 3 MRT stations and easy walking to shops and the Clarke Quay restaurants. Would definitely recommend it. Just dropped 1star for not having a restaurant, but thats just a person preference.
Stayed 7 nights in Mar 2024
Response from Holiday Inn Express Singapore Clarke Quay on Apr 1, 2024
Hi Tanith, Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you had a great experience overall and that you found our hotel to be friendly, clean, and conveniently located.We're glad you enjoyed the comfort of our beds and the blackout curtains in your room, as well as the accessibility of our location to nearby MRT stations, shops, and restaurants. Your recommendation means a lot to us, and we truly appreciate it.Regarding the breakfast, we apologize for any inconsistency in quality that you experienced. We will review this with our team to ensure that we maintain the highest standards every day.Thank you again for your kind words and recommendation. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Mehdi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Singapore Clarke Quay on Apr 1, 2024
Hi Mehdi, We're delighted to receive your positive review! Thank you for choosing to stay with us and for sharing your experience. We're thrilled to know that you had a wonderful time during your visit. We appreciate your support and look forward to hosting you again soon!Warmest regards, Holiday Inn Express Singapore Clarke Quay

8/10 Good

Chanh

Liked: Cleanliness, staff & service
I like the hotel clean and service is good. Also, the front desk staffs is nice. It has a great breakfast foods provided to convenience for the travellers.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Singapore Clarke Quay on Mar 30, 2024
Dear Guest,Thank you for your fantastic review and for choosing to stay with us! It's heartwarming to know that you found our front desk staff to be incredibly accommodating and we will make sure to convey your appreciation to them.We're delighted to hear that your room met your needs and we're pleased that you have also enjoyed the breakfast.We look forward to the possibility of hosting you again in the future. Thank you once again for choosing our hotel.See you soon!Warm Regards,Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

John, Harrisburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than size of the room , really no other “ cons “ , room was otherwise very nicely appointed, comfortable and quiet. The shower was amazing, would love to have it in my own home. Breakfast was great each morning ( 3 day stay ) - no other dining options on property but a plethora of nice restaurant within a few minutes walk. Staff was very pleasant and accommodating.
Stayed 3 nights in Mar 2024
Response from Holiday Inn Express Singapore Clarke Quay on Mar 28, 2024
Hi John, Thank you for your wonderful review! We're thrilled to hear that you had an enjoyable stay with us and that you found many aspects of your experience to be positive.We're delighted that you appreciated the comfort and quietness of your room, as well as the amenities it offered. We're also pleased that you enjoyed our breakfast offerings throughout your three-day stay. While we don't have other dining options on the property, we're glad you found plenty of excellent restaurants nearby.Your kind words about our staff are greatly appreciated. Providing exceptional service and ensuring our guests feel welcome is very important to us, and we're happy to hear that our team was pleasant and accommodating during your stay.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future!Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Holiday Inn Express Singapore Clarke Quay on Apr 1, 2024
Hi Theresa, We appreciate your positive feedback and are delighted that you enjoyed your time with us. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back again soon. Thank you for choosing to stay with us!Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There isno restaurant as advertised. Only meal served is breakfast. Centrally located. Doesn't match the photos in ad on Expedia.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Singapore Clarke Quay on Mar 25, 2024
Hi Janice, Thank you for sharing your feedback with us. We apologize for any confusion caused. While we do offer breakfast as part of our services, we regret if this did not align with your expectations. We appreciate your mention of our central location, although we regret if our property did not match the photos advertised on Expedia. Your comments are valuable to us, and we will address them accordingly to ensure a better experience for our guests in the future. Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and comfortable, just not much in the way of storage if you're staying more than a couple of days. There were plenty of breakfast options to set you up for a long day of sightseeing. We were able to walk to Chinatown from there and there is an MRT station a short walk away in Clarke Quay. There is also a roof garden with a swimming pool. We would sit up there with a drink in the evenings where it would be cooler. I would definitely stay there again.
Stayed 7 nights in Mar 2024
Response from Holiday Inn Express Singapore Clarke Quay on Mar 25, 2024
Hi Elizabeth, Thank you for sharing your experience with us! We're glad to hear that you found our hotel quiet and comfortable, although we understand your feedback about the storage space. It's great to know that you enjoyed our breakfast options and found them sufficient for a day of sightseeing. We're also pleased that you found our location convenient for exploring Chinatown and accessing the MRT station. Our rooftop garden with a swimming pool sounds like the perfect spot to unwind in the evenings, and we're thrilled that you enjoyed spending time there. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future!Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
It's obviously a very busy popular hotel and I found it to be clean, friendly and very efficiently run. I stayed for 10 days and had no complaints.
Stayed 10 nights in Mar 2024
Response from Holiday Inn Express Singapore Clarke Quay on Mar 21, 2024
Hi Christine, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be clean and efficient. Providing exceptional service and ensuring a comfortable experience for our guests is our top priority, and we're delighted that we were able to meet your expectations throughout your 10-day stay. We appreciate your support and look forward to welcoming you back for another wonderful stay in the future!Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024
Response from Holiday Inn Express Singapore Clarke Quay on Mar 18, 2024
Hi David, Thank you for taking the time to leave us a perfect review! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything specific that made your stay memorable, please feel free to share it with us. We look forward to welcoming you back soon!Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

marilyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay. I had 48 of us stay pre our cruise. The management was exceptional. I had a situation where my transportation to the cruise terminal was cancelled and the front desk ..i cant remember his name..was able to make arrangements for me to get 6 taxi vans to take our group ofv48 to the cruise terminal. Exceptional service. The breakfast was scrumptious.
Stayed 3 nights in Feb 2024
Response from Holiday Inn Express Singapore Clarke Quay on Mar 13, 2024
Hi Marilyn, Thank you for sharing your experience with us! We're delighted to hear that you had a wonderful stay and that our team was able to assist you efficiently, especially during a challenging situation with your transportation.It's fantastic to know that our front desk staff went above and beyond to organize transportation for your group to the cruise terminal. Providing exceptional service and ensuring our guests' needs are met are our top priorities, and we're thrilled that we could assist you in making your trip smooth and enjoyable.We're also pleased to hear that you enjoyed our wide range of breakfast offerings. We strive to provide a variety of delicious options to start your day off right.Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the future! Warmest regards, Holiday Inn Express Singapore Clarke Quay

8/10 Good

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful with everything. I thought the price of using their washing machine and dryer was a bit pricey?
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Singapore Clarke Quay on Mar 5, 2024
Hi Judy, Thank you for taking the time to provide us with your feedback. We're pleased to hear that you found our staff to be helpful during your stay.Regarding the pricing of our washing machine and dryer services, we appreciate your feedback. We continuously review our pricing to ensure that it remains competitive while maintaining the quality of service. We will take your comments into consideration for future adjustments.We hope that despite this concern, you were able to enjoy the other aspects of your stay with us. If there's anything else we can assist you with, please don't hesitate to let us know.Thank you for choosing to stay with us and we look forward to welcoming you back in the future.Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property did not disappoint at all. We were pleasantly surprised and I must say totally enjoyed our stay. Their breakfast included is amazing so much to choose from again they did not disappoint in this area. Customer Service, professionalism, and overall safety is amazing. I would definitely stay here again-Thank you well done to all the staff. !
Stayed 3 nights in Feb 2024
Response from Holiday Inn Express Singapore Clarke Quay on Mar 4, 2024
Hi Thelma, Thank you for your glowing review! We're thrilled to hear that your stay with us exceeded your expectations and that you enjoyed our breakfast offerings. Providing a wide selection and ensuring a satisfying start to the day is always our goal, and we're delighted to know that we hit the mark.It's also fantastic to hear that you appreciated our commitment to customer service, professionalism, and overall safety. Our team works hard to create a welcoming and secure environment for all our guests, and it's wonderful to receive such positive feedback.We can't wait to welcome you back for another enjoyable stay. Until then, safe travels!Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

jerry

Travelled with partner
Liked: Amenities
Great proximity to all attractions
Stayed 5 nights in Feb 2024
Response from Holiday Inn Express Singapore Clarke Quay on Feb 29, 2024
Hi Jerry, Thank you for your feedback! We're thrilled to hear that you enjoyed the convenient proximity of our hotel to all the attractions. We strive to provide our guests with a fantastic location that allows for easy access to everything Singapore has to offer.We hope to welcome you back again soon for another memorable stay!Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Dylan

Stayed 1 night in Feb 2024
Response from Holiday Inn Express Singapore Clarke Quay on Mar 21, 2024
Hi Dylan, We're absolutely delighted to receive your perfect review! Your satisfaction is our utmost priority, and we're thrilled to hear that we hit the mark during your recent stay. It's guests like you who make our efforts worthwhile, and we're truly grateful for your kind words. Thank you for choosing to stay with us and we can't wait to have you back for another wonderful experience. Until then, take care and see you soon!Warmest regards, Holiday Inn Express Singapore Clarke Quay

8/10 Good

Mohib

Travelled with partner
Liked: Cleanliness, amenities
Centrally located and not far from the MRT station and china town and convenient
Stayed 3 nights in Feb 2024
Response from Holiday Inn Express Singapore Clarke Quay on Feb 23, 2024
Hi Mohib, we're glad you found our hotel centrally located and convenient, with proximity to the MRT station and Chinatown. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We look forward to welcoming you back for another convenient stay!

10/10 Excellent

Stephanie

Stayed 4 nights in Feb 2024
Response from Holiday Inn Express Singapore Clarke Quay on Mar 21, 2024
Hi Stephanie, Thank you for your perfect review! We're overjoyed to know that you had an exceptional experience during your time with us. Our team works tirelessly to ensure that every aspect of your stay exceeds expectations. Your feedback motivates us to continue delivering the highest standard of service to all our guests. We can't wait to welcome you back for another unforgettable stay. Until then, safe travels and warm regards from all of us here!Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

PEMELA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and convenient to all the restaurants and shopping in Chinatown
Stayed 3 nights in Feb 2024
Response from Holiday Inn Express Singapore Clarke Quay on Feb 19, 2024
Hi Pemela, We're delighted to hear that you found our hotel to be both safe and convenient during your stay! Chinatown is indeed a vibrant and exciting area with plenty of dining and shopping options to explore. We're glad you enjoyed the convenience of our location and had a pleasant experience overall.Thank you and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!Warmest regards, Holiday Inn Express Singapore Clarke Quay

6/10 Okay

Nino

Stayed 4 nights in Feb 2024
Response from Holiday Inn Express Singapore Clarke Quay on Feb 21, 2024
Hi Nino, Thank you for taking the time to leave a rating for your recent stay with us. We greatly appreciate your feedback and are pleased to see that you took the time to share your experience. If you have any specific comments or suggestions regarding your stay, please feel free to reach out to us directly. We value your input and strive to continually improve our services to ensure all guests have a memorable experience. Thank you and we hope to have the opportunity to welcome you back in the future for an even better stay.Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to travel to and from, daily breakfast, centrally located.
Stayed 3 nights in Feb 2024
Response from Holiday Inn Express Singapore Clarke Quay on Feb 19, 2024
Hi Wanda, Thank you for sharing your feedback! We're glad to hear that you found our location convenient for your travels and enjoyed our daily breakfast offerings. Being centrally located is indeed one of our strengths, and we're pleased that it contributed to your positive experience.Thank you and we look forward to welcoming you back for another great experience in the future!Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Breakfast was a bit of a free for all but lovely sitting out on terrace. Pool area attractive.
Stayed 3 nights in Feb 2024
Response from Holiday Inn Express Singapore Clarke Quay on Feb 19, 2024
Hi Diane, Thank you for taking the time to share your experience with us! We're delighted to hear that you found our hotel to be clean and comfortable. Your satisfaction is our top priority, and we're thrilled that you enjoyed the ambiance of our Great Room during breakfast and enjoyed our Pool amenities.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Great breakfast! Quiet rooms. Cool pool! Near Clarke quay and all it has to offer. Good value!
Stayed 5 nights in Feb 2024
Response from Holiday Inn Express Singapore Clarke Quay on Feb 16, 2024
Hi Virginia, Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us and that our staff, breakfast, and convenient location has exceeded your expectations. It's wonderful to know that you found our rooms quiet and that you enjoyed our amenities as well. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future!Warmest regards, Holiday Inn Express Singapore Clarke Quay

8/10 Good

Thomas

Liked: Amenities, property conditions & facilities
Very nice but rooms very small apart from that good thank you
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Singapore Clarke Quay on Feb 19, 2024
Hi Thomas, Thank you for sharing your feedback with us! We're pleased to hear that you had a pleasant stay overall. We understand that room size is an important factor for our guests and we apologize for any inconvenience this may have caused.Your comments are valuable to us as we continually strive to enhance our guests' experience. We hope that despite the room size, you were able to enjoy the other aspects of your stay with us. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were extremely friendly and accommodating. Premise extremely clean and sanitary. Very pleased with my stay.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Singapore Clarke Quay on Feb 16, 2024
Hi Gai, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our front desk staff to be friendly and accommodating, and that you were pleased with the cleanliness and sanitation of our premises.Providing exceptional service and maintaining a clean environment are top priorities for us, so it's wonderful to know that we met your expectations during your stay. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon!Warmest regards, Holiday Inn Express Singapore Clarke Quay

2/10 Terrible

Mirza

Disliked: Staff & service
Stayed 4 nights in Feb 2024
Response from Holiday Inn Express Singapore Clarke Quay on Feb 16, 2024
Hi Mirza, We're sorry to hear that your experience didn't meet your expectations. Your feedback is valuable to us, and we would like to learn more about what went wrong so we can address it promptly. Please feel free to reach out to our team directly with any specific concerns you may have. We strive to provide exceptional service to all our guests, and we hope to have the opportunity to make it right for you. Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

MELVIN HALLARE, TRACY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything!!!
Stayed 7 nights in Dec 2023
Response from Holiday Inn Express Singapore Clarke Quay on Feb 14, 2024
Hi Melvin, We're delighted to receive your perfect rating! It's wonderful to know that you enjoyed your time at our hotel. Our team works hard to provide exceptional service and amenities, and we're thrilled that we could exceed your expectations. We look forward to welcoming you back for another outstanding stay.Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Irinea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was great. A lot of choices.
Stayed 3 nights in Jan 2024
Response from Holiday Inn Express Clark Quay on Feb 12, 2024
Hi Irinea, Thank you for staying with us. Thank you for your review and It's great to hear that you have enjoyed our breakfast.We hope to welcome you back in the future for another pleasant stay. Safe travels!Warm Regards,Holiday Inn Express Clark Quay

8/10 Good

Susan Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was our first trip to Singapore, so it was good for what we needed. Room was a little small, but was perfectly maintained
Stayed 5 nights in Feb 2024
Response from Holiday Inn Express Singapore Clarke Quay on Feb 14, 2024
Hi Susan, Thank you for choosing to stay with us during your first trip to Singapore! We're pleased to hear that our hotel met your needs and provided you with a comfortable stay. Our team works hard to maintain our rooms to the highest standards, and we're glad to know that you found everything perfectly maintained.While we understand that the room size may have been a bit smaller than expected, we're delighted that it did not detract from your overall experience. We appreciate your feedback and hope to have the opportunity to welcome you back for another visit in the future.Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Asmita, Markham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very polite and accommodating. Shout out to Chen Ei Theng who went beyond to help. Good spread for breakfast
Stayed 3 nights in Feb 2024
Response from Holiday Inn Express Singapore Clarke Quay on Feb 9, 2024
Hi Asmita, We greatly appreciate your feedback! It's wonderful to hear that our front desk staff, especially Chen Ei Theng, provided you with exceptional service and made your stay memorable. We'll be sure to pass along your compliments to them. Additionally, we're glad you enjoyed our breakfast spread. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay!Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Mae Fine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and peaceful rooftop with pool
Stayed 8 nights in Jan 2024
Response from Holiday Inn Express Singapore Clarke Quay on Feb 5, 2024
Hi Mae FineThank you for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed the serene ambiance of our rooftop pool. Creating a peaceful environment for our guests is one of our top priorities, and we're delighted that it contributed to your overall experience.We appreciate your support and look forward to the opportunity to welcome you back for another relaxing stay.

10/10 Excellent

Janice

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good location and helpful staff
Stayed 3 nights in Jan 2024
Response from Holiday Inn Express Singapore Clarke Quay on Feb 5, 2024
Hi Janice, Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed the serene ambiance of our rooftop pool. Creating a peaceful environment for our guests is one of our top priorities, and we're delighted that it contributed to your overall experience.We appreciate your support and look forward to the opportunity to welcome you back for another relaxing stay.

10/10 Excellent

Adriano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Singapore Clarke Quay on Jan 24, 2024
Hi Adriano, Thank you so much for taking the time to leave a review! We truly appreciate your feedback and are delighted to hear that you enjoyed your experience with us. We look forward to welcoming you back for another great stay.Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Magdalena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Holiday Inn Express Singapore Clarke Quay on Jan 22, 2024
Hi Magdalena, Thank you so much for taking the time to leave a review! We truly appreciate your feedback and are delighted to hear that you enjoyed your experience with us. We look forward to welcoming you back for another great stay.Warmest regards, Holiday Inn Express Singapore Clarke Quay

8/10 Good

Karim, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and modern facilities. There is a huge rooftop with a long lap pool. Rooms are modern and space optimization well though of. A little bit of congestion during checkup.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Singapore Clarke Quay on Jan 22, 2024
Hi Karim, Thank you for sharing your positive feedback with us. We're thrilled to hear that you enjoyed our amenities and rooms.We appreciate your note about the congestion during check-in. We will review our processes to ensure a smoother experience for our guests.Thank you once again for your kind review, and we hope to have the pleasure of welcoming you back to our hotel in the near future.Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. It is within walking distance to subway station (about 15 min). The breakfast is excellent. It provides variety of food and drinks.
Stayed 5 nights in Jan 2024
Response from Holiday Inn Express Singapore Clarke Quay on Jan 19, 2024
Dear Joyce,Thank you for sharing your delightful stay with us! It is definitely our pleasure to receive your perfect rating. We take great satisfaction in making sure that our guests have a hearty breakfast during their stay with us, and we are glad that you were able to enjoy the breakfast selection.Thank you once again for your kind review, and we hope to have the pleasure of welcoming you back to our hotel in the near future.Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

INDIREN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express Singapore Clarke Quay on Jan 19, 2024
Dear Indiren,Thank you for sharing your delightful stay with us! It is definitely our pleasure to receive your perfect rating. Thank you once again for your kind review, and we hope to have the pleasure of welcoming you back to our hotel in the near future.Warmest regards, Holiday Inn Express Singapore Clarke Quay

8/10 Good

patricia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express Singapore Clarke Quay on Jan 19, 2024
Dear Patricia,Thank you for sharing your delightful stay with us! It is definitely our pleasure to receive your positive rating.Thank you once again for your kind review, and we hope to have the pleasure of welcoming you back to our hotel in the near future.Warmest regards, Holiday Inn Express Singapore Clarke Quay

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024
Response from Holiday Inn Express Singapore Clarke Quay on Feb 5, 2024
Hi Thomas, We're delighted to hear about your 5/5 experience at our hotel. Your feedback is invaluable to us, and we're grateful for your kind review. It's our pleasure to provide exceptional service, and we look forward to the opportunity of hosting you again in the future.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but rooms a bit small.
Stayed 3 nights in Jan 2024
Response from Holiday Inn Express Singapore Clarke Quay on Jan 15, 2024
Hi Robert, Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel great, despite its small size. Thank you for staying with us and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warmest regards, Holiday Inn Express Singapore Clarke Quay

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
Good Value. Well Situated. Breakfast Included.
This is a well-situated hotel, within walking distance of Chinatown and, of course, close to Clarke Quay. Rooms aren't huge, but there's enough space not to feel cramped and the (shower only) bathrooms are fine. Everything is spotlessly clean and, as you'd expect in Singapore, everyone is super-efficient and friendly. We have stayed here twice now, and we'll use it again. We feel that it gives us good value for money. If we have a gripe, it's that breakfast (included in the room price) is a bit of a battle!! It gets very crowded and, because the hotel caters for pretty much every culture in this massively multi-cultured city, each type of breakfast preference is spread a little thin and the quality, whilst perfectly adequate, isn't of the highest............fruit juices come from dispensing machines, for example. All that said, we intend to return, so these small "gripes" must be taken in balance with the fact that the hotel is good value, the breakfast is included, the staff are wonderful and the hotel is very well situated.
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express Singapore Clarke Quay on Jan 13, 2024
Hi Andrew, Thank you for sharing your detailed feedback following your recent stay at our hotel. We are delighted to learn that you found our hotel well-situated, with clean and comfortable rooms. It's great to hear that our team's efficiency and friendliness contributed to a positive experience during your stays.We appreciate your understanding about the challenges during breakfast as well. Thank you for choosing us and we look forward to welcoming you back for another enjoyable stay.Warmest regards, Holiday Inn Express Singapore Clarke Quay

8/10 Good

LAURA, RALEIGH

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Holiday Inn Express Singapore Clarke Quay on Jan 12, 2024
Hi Laura, We are thrilled that you had an enjoyable stay with us! We appreciate your feedback and will be looking forward to welcoming you back whenever your travel brings you our way! Warmest regards, Holiday Inn Express Singapore Clarke Quay

8/10 Good

Abner

Stayed 3 nights in Jan 2024
Response from Holiday Inn Express Singapore Clarke Quay on Feb 2, 2024
Hi Abner, Thank you so much for taking the time to leave a review! We truly appreciate your feedback and are delighted to hear that you enjoyed your experience with us. We look forward to welcoming you back for another great stay.Warmest regards, Holiday Inn Express Singapore Clarke Quay