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Reviews of Grand Mercure Singapore Roxy

4 out of 5
Grand Mercure Singapore Roxy
50 East Coast Road, Roxy Square, Singapore

Reviews

8.6

Excellent

Rating 10 - Excellent. 483 out of 1002 reviews" "
Rating 8 - Good. 389 out of 1002 reviews" "
Rating 6 - Okay. 79 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 14 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Salman

Travelled with family
Liked: Staff & service
Carpets and bathrooms need heavy updating
Stayed 1 night in Mar 2024

8/10 Good

Brenda, Bluffton

Travelled with partner
Liked: Amenities, property conditions & facilities
Bathrooms need upgraded to walk in showers.
Stayed 9 nights in Feb 2024

8/10 Good

Thai

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

6/10 Okay

Val

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
LIKE: close proximity to public transport, esp. buses & shops (Katong Food Court & shopping malls) DISLIKE: property looks dated, esp rooms where an upgrade is overdue.
Stayed 8 nights in Feb 2024

10/10 Excellent

Ming Shun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staying Experience
Stayed 1 night in Feb 2024

10/10 Excellent

Alvin

Travelled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Brenda, Bluffton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this hotel many times over the past 20 years. It’s consistently comfortable and clean. I love the location. I can walk to the East Coast Park.
Stayed 24 nights in Dec 2023

6/10 Okay

Samuel

Liked: Staff & service
Disliked: Property conditions & facilities
Customer service is great. The room that we stayed in was extremely run down and needs to be renovated.
Stayed 4 nights in Dec 2023

10/10 Excellent

Swagato

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 5 nights in Dec 2023

8/10 Good

Lac Huy David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
More for local people, not for tourists
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great concierge service
I stayed in Grand Mercure Singapore Roxy on business for a week, and I want to thank Sulaiman for the great concierge service. His professional service rescued me from a couple of unexpected hiccups. I have already re-booked the hotel for my next business trip to Singapore and recommended it to my colleague.
Stayed 4 nights in Dec 2023

10/10 Excellent

gastel Henricus Wilhelmus

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Sandra, Lancaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is MRT construction yet
Stayed 11 nights in Nov 2023

6/10 Okay

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff friendly, good breakfast big rooms. Some areas looking a bit tired, refurbishment work being undertaken.
Stayed 5 nights in Nov 2023

6/10 Okay

Tanuj

Stayed 3 nights in Nov 2023

6/10 Okay

Adhar

Stayed 1 night in Nov 2023

10/10 Excellent

Sandra, Lancaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom needs updating. We like the size of the rooms. The staff was so helpful.
Stayed 5 nights in Nov 2023

8/10 Good

kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Mudzakkir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Kenneth

Stayed 1 night in Nov 2023

4/10 Poor

Mylene

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Busy hotel with busloads of asian tourists and some western tourists. Would not describe the hotel as "Grand", given the well worn rooms, less than stellar cleaning, and numerous faulty elevators throughout my 4 day stay. Plan extra time to get to the lobby from your room as these elevators are nuts and may stop at almost each floor for no apparent reason . Noticed elevator maintenancw throughout my stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Janitza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 8 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good for airport access
Good distance to Changi airport via taxi only 10mins, however not so much travelling into central Singapore as no direct MRT nearby, good bus route opposite. Malls across the road with food centre, stayed here as had to be at airport for 6am.
Stayed 2 nights in Sep 2023

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel to stay in worst
Stayed 2 nights in Sep 2023

10/10 Excellent

ChaitanyaKumar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like most of it, but, i would like to mention these things 1. There is awesome breakfast in the morning. But, it was not mentioned anywhere in the room, about timings and i almost missed first day of breakfast as i don't know there is a complementary breakfast 2. I saw small flies on fruits in the breakfast( on last day of my stay) please try to look closely as this spoils mood for the day
Stayed 2 nights in Sep 2023

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SINGAPORE AUGUST 2023
Really nice hotel in a good location in Singapore. Staff were very helpful and friendly. Unfortunately I was only there for one night so did not get chance to use much in terms of the facilities.
Stayed 1 night in Aug 2023

8/10 Good

Jerry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to shopping mall and hawker center. Variety of food in the area. Concierge was very helpful with transportation and any questions/concerns. Coin Laundry service ($7/wash or dry) was a plus. Pool for the kids was great.
Stayed 2 nights in Aug 2023

10/10 Excellent

Hock Beng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Everything was perfect. Only grouch is no lift from basement carpark to ground floor.Difficult for seniors.
Stayed 5 nights in Aug 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room helpful staff good dining and relaxing pool
Stayed 1 night in Aug 2023
Response from William - Duty Manager on Aug 26, 2023
Thank you Mr. Michael for staying with us. Hope to see you soon/

8/10 Good

Rafiqul

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
2 star not 4 star as advertised
Rooms was average not 4 star quality. Bed linen and towels are of very poor quality. Bathroom supplies are poor. Wi-Fi is very bad. Small TV not many Channels. Bathroom is dirty. Room furniture is very poor quality. I rate this hotel 2 star. Not value for money. Over priced.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Situated Hotel
This is a well situated hotel, close to the airport and transport. Dining and shopping experiences are just across the road.
Stayed 3 nights in Aug 2023
Response from Elizabeth Chia on Aug 25, 2023
Dear Guest,Thank you for the feedback.Regards,Elizabeth ChiaFront Office ManagerGrand Mercure Singapore Roxy

6/10 Okay

Amanico Bunker

Travelled with group
It was a pleasant stay.
Stayed 1 night in Aug 2023

6/10 Okay

Stefan

Liked: Cleanliness
Disliked: Property conditions & facilities
Old
Stayed 2 nights in Aug 2023

8/10 Good

wong gok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

JASMIN

Stayed 2 nights in Aug 2023

6/10 Okay

Esther Angelina Pasqualina

Liked: Cleanliness
Lifts were under maintenence our whole visit, they kept taking us to the wrong floor, we used the stairs more than once. It is about a 15 to 20 minute taxi to the centre of Singapore but taxi fares are very reasonable.
Stayed 6 nights in Aug 2023

8/10 Good

Gaylene

Stayed 1 night in Aug 2023

2/10 Terrible

J

Travelled with family
Disliked: Staff & service, property conditions & facilities
Crap
Below par. Utterly disappointed. Should not be called a hotel but a bed and breakfast or a guest house. Start from checking in. Reception was not warm and friendly. Luke warm reception. Lifts are outdated. 2 sets of buttons. Not sure if it’s going or not. Rooms, terrible. For a brand like Mercure, tasteless. TFT screens , made eyes sore. No access to hdmi slot. AC control, Honeywell brand. Old not digital. AC vents - dusty Sockets. Old. No usb slots Bath tub. Oh my good. Who in there right senses would want to have a bath in such a miserable looking tub. Shower head is fixed. Needed to move pretty close to the wall to get some sort of water on you. Not shower enclosure. Toilet seats not soft closing. Bangs with all the noise available. Restaurant was a mess. Seating was like, cafes are much better. Had a meal at lobby and decided on a takeaway and needed cutlery, receptionist said it was to be paid for. This after spending 65 Sin dollars. Meanwhile across the border, what I paid for one night at the Mecure, covered 4 nights at the Trinity suites and the stay was absolutely fantastic. No comparison. For the standard expected and being it Singapore, this Mercure was/is far below par. And has left a sour taste with regards to Singapore. Shouldn’t not generalise really but that is the reality. Not again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Overall is good but the toilet is abit old and air conditioning is not adjustable and it’s very cold
Stayed 3 nights in Jul 2023
Response from William - Duty Manager on Aug 7, 2023
Thank you for your kind feedback, Mr. Perry. We will share your feedback to our Maintenance Department for them to look into.

10/10 Excellent

Xinli

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roxy Hotel is right next to Parkway Parade, a mature shopping mall that has everything you need. Though there isn't an MRT station for now, there are plenty of busses that go east/west of Singapore. We had no problem going to places.
Stayed 7 nights in Jul 2023
Response from William - Duty Manager on Aug 7, 2023
We are glad your stay is a comfortable and enjoyable one. We hope to see you again in the near future.

8/10 Good

Soumil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from William - Duty Manager on Aug 7, 2023
Thank you Mr. Soumil for your kind feedback. We will share with our staffs your encouragement. We are sure they will be very happy about your feedback.

6/10 Okay

Perry

Stayed 1 night in Jul 2023

10/10 Excellent

Karthik

Stayed 1 night in Jul 2023

8/10 Good

Dianne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable room. Just an overnight stay between flights. Plenty of food choices within a few minutes walk from the hotel. 10 - 15 minutes to the airport.
Stayed 1 night in Jun 2023

10/10 Excellent

Monika

Great service and very helpful staff
Stayed 1 night in Jul 2023

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

8/10 Good

Cathie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful in storing bags and letting us use facilities before our midnight flight
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Mikina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 13 nights in Jun 2023
Response from William - Duty Manager on Jul 12, 2023
Thank you for your stay with us. Hope to be of service to you in the near future.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to rest before the next flight.
This hotel is an easy local bus ride from the airport to the hotel. The rooms are large compared to other Singapore Hitels which is rare. The price is upoer end but still reasonable for Singapore the breakfast is amazing and the pool an extra bonus.
Stayed 2 nights in Jul 2023
Response from William - Duty Manager on Jul 12, 2023
We are glad you are comfortable with your stay with us. We look forward to be of service to you in the near future.