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Reviews of Vance Creek Hotel & Conference Centre

2.5 out of 5
Vance Creek Hotel & Conference Centre
148 Silver Lode Lane, Silver Star Mountain, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 101 reviews" "
Rating 8 - Good. 38 out of 101 reviews" "
Rating 6 - Okay. 9 out of 101 reviews" "
Rating 4 - Poor. 5 out of 101 reviews" "
Rating 2 - Terrible. 2 out of 101 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Deidra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was on top of a mountain, the views and smells were terrific!
Stayed 2 nights in Sep 2023

8/10 Good

Jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quite far from the town, like 30 minutes drive. Nice mountain view, the room is spacious and clean. No staff onsite after hours but they were very helpful making sure we can get into our room. We arrived around 8:40 pm.
Stayed 2 nights in Aug 2023

8/10 Good

Bao Ngoc

Stayed 2 nights in Aug 2023

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was extremely convenient location wise for the event I was attending. Room was comfortable, staff was friendly, & a very cute dog at reception! While there was a box to put in recyclable items, there was no bin for organic collection.
Stayed 3 nights in Mar 2023

8/10 Good

Rénald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and great little hotel. Beds are too soft but otherwise all we could hope for.
Stayed 4 nights in Mar 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Silverstar revisited
We had a great ski week at Silverstar staying right in the centre in the village at the Vance Creek Hotel. We had a full kitchen and balcony. This was fantastic. One thing I did not realize was they do not have an elevator. This is not so bad but going up and down stairs not the easiest in ski boots. Otherwise was a great hotel and the staff was very helpful and friendly.
Stayed 7 nights in Jan 2023
Response from Vance Creek Hotel Management & Staff on Feb 7, 2023
Dear Julia, It is so wonderful to hear that you found everything you needed to make your stay as enjoyable as possible. We look forward to welcoming you back for any future bookings and want to thank you for taking the time to leave us a review.Take care!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ski trip
Stayed 3 nights in Dec 2022
Response from Vance Creek Hotel Management & Staff on Dec 22, 2022
Linda, thank you for taking the time to leave us a review. It is much appreciated and we hope that we can welcome you back for any future bookings.

10/10 Excellent

Sharon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space, lots of room. Kitchen well supplied. Great location. Will stay again.
Stayed 3 nights in Sep 2022
Response from Stefanee-Front Desk Manager on Sep 6, 2022
Hello Sharon,Thank you for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us.On behalf of our management and staff, we look forward to welcoming you back for any future bookings.

8/10 Good

VADIVEL, FORT MCMURRAY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just missing Airconditoner, but there were portable fans placed in the room. Otherwise Rooms are great.
Stayed 3 nights in Jul 2022
Response from Front Desk Manager on Aug 6, 2022
Hi Vadivel, Thank you for taking the time to leave us a review. We appreciate your feedback and look forward to seeing you again for any future bookings.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the village.
Stayed 1 night in Mar 2022
Response from Vance Creek Staff & Management on Apr 2, 2022
Thank you so much Sarah for taking the time to leave us a review. We are so happy that you enjoyed your stay with us and look forward to seeing you again. Cheers!

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Vance Creek Staff & Management on Apr 2, 2022
Thank you Debbie for taking the time to leave us a review. It is much appreciated and we hope to see you again for any future reservations. Cheers!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to see all the village happenings, yet quiet. The most beautiful sunrise overlooking the mountains, and lovely patio space to sit out and enjoy (also able to keep our mountain bikes there (safe).
Stayed 1 night in Sep 2021
Response from Rozii Stone on Sep 12, 2021
Thank you for your comment. We are glad to hear you got to see the beautiful sunrise from your room.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Mary Ann

Stayed 7 nights in Aug 2021

8/10 Good

JUAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great proximity to the gondola and service kiosk
Stayed 2 nights in Aug 2021
Response from Anne-Marie Gareau - Guest Services Manager on Aug 25, 2021
Hi Juan, Thank you for your feedback! I hope you had a blast riding the mountain and look forward to having you again :)

8/10 Good

Sean

Travelled with family
Liked: Cleanliness
Short Stay
Everything was good. It's a bit older of a building so the sound travelled easily.
Stayed 3 nights in Aug 2021
Response from Anne-Marie Gareau - Guest Services Manager on Aug 24, 2021
Thank you for your feedback. We value your comments and will take note in needing to update parts of our building for upgrades :)

6/10 Okay

Marco

Business traveller
Liked: Cleanliness
Great setting but lousy parking for disabled travellers. I was told there would be handicapped parking right near the entrance, which there was, but it wasn't marked out clearly and often occupied by other guests. This resulted in a long walk on crutches from the main parking lot. I mentioned this twice to hotel staff bit nothing was done to solve the problem.
Stayed 16 nights in Aug 2021
Response from Rozii Stone on Sep 12, 2021
Sorry to hear you had to park on the main parking lot instead on the handicap parking available in front of our hotel. We hope to see you again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Theressa H on Sep 20, 2021
We are glad you had a great stay with us! Hope to see you again.

10/10 Excellent

JENNIFER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for families
Loved the bunkbeds in the room! Check in was smooth and staff super friendly.
Stayed 1 night in Aug 2021
Response from Front Desk on Aug 9, 2021
HI Jennifer! We are glad you had a great stay and hope to see you again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view and very comfortable rooms
Stayed 2 nights in Jul 2021
Response from Anne-Marie Gareau - Guest Services Manager on Aug 11, 2021
Thank you for your review! We look forward to your return :)

8/10 Good

Firdaus Ara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Theressa H on Sep 20, 2021
Thank you for your review! Hope to see you again.

10/10 Excellent

Jody

Stayed 1 night in Jul 2021
Response from Theressa H on Sep 20, 2021
So Glad you enjoyed your stay! Thank you for your review.

8/10 Good

kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Anne-Marie Gareau on Aug 3, 2021
Thank you for your feedback and we look forward to seeing you again!

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Theressa H on Sep 20, 2021
Thank you for your review, hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. Clean and comfy
Stayed 1 night in Jul 2021
Response from Anne-Marie Gareau - Guest Services Manager on Jul 30, 2021
Thank you for your feedback and review! We hope to see you again :)

10/10 Excellent

Monte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty hidden in the mountains, however, nice and quiet stay.
Stayed 4 nights in Jul 2021
Response from Front desk on Jul 21, 2021
Thank you! we're glad you enjoyed your stay, and we look forward to seeing you soon!

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain paradise
This is the most beautiful relaxing place to stay, loved every minute of it. My bathroom smelled like a cinnamon bun all the time because I was living over top of a bake shop. The room was great with balcany that you could see down the mountain. The gondola was free at $25 a day for the whole day. Kids love it here to dirt bike. I will for sure come again. Full kitchen also with dishes
Stayed 2 nights in Jul 2021
Response from Front Desk on Jul 19, 2021
Hi Sylvia! Thank you for the review! It was a pleasure to have you stay with us and we are glad you had a great time. We look forward to seeing you again soon!

2/10 Terrible

Joss

Stayed 1 night in Jul 2021

10/10 Excellent

Rajan Ratnam

Liked: Room comfort
Stayed 1 night in Jul 2021
Response from Anne-Marie Gareau - Guest Services Manager on Jul 13, 2021
Dear Rajan, Thank you for your review! We really appreciate the feed back and look forward to your return :)

6/10 Okay

Steven

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2021
Response from Anne-Marie Gareau - Guest Services Manager on Jul 13, 2021
Hi Steven, Thank you for your review. Please let us know if we can improve on anything that would have made your stay with us better.

8/10 Good

Jade

Stayed 1 night in Jul 2021
Response from Anne-Marie Gareau - Guest Services Manager on Jul 6, 2021
Hi Jade, Thank you for your review we look forward to your return If you have any suggestions please do not hesitate and contact us.

8/10 Good

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Anne-Marie Gareau - Guest Services Manager on Jul 6, 2021
Hi Yves, It was a pleasure having you stay with us at Vance Creek. We look forward to you returning. If you have any suggestions to improve your stay please do not hesitate to contact us!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vance Creek
Stay was perfect, desk staff were very helpful.
Stayed 1 night in Mar 2021
Response from Hotel Administrator on Apr 12, 2021
Thank you. We are very happy to hear that you enjoyed your stay. We look forward to hosting your stay again in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
First time up at silver star and I am soooooo happy with my stay here. The rooms are super clean, everything you need they have here. Right in the village so perfect to just walk to everything. Pet friendly so was perfect for us. We booked a extra night
Stayed 1 night in Mar 2021
Response from Front Desk on Mar 28, 2021
We are so pleased you enjoyed your staff with us and very much appreciate your wonderful review. Hope to see you again next season. Wendy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Loved the place! Very close to everything and so much fun had by the family!
Stayed 2 nights in Mar 2021
Response from Jolene on Mar 16, 2021
Hello! We are so happy to hear you and your family had such a great stay! We look forward to your return :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was top notch. Housekeeping found an expensive chain in the room and made sure it got returned. An excellent experience.
Stayed 1 night in Mar 2021
Response from Jolene on Mar 9, 2021
Thank you for taking the time to leave us a kind review. We always appreciate guest feedback, and are thrilled you had such an excellent experience with us here at Vance Creek :)

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
Stayed 2 nights in Sep 2020
Response from Theressa H on Sep 20, 2021
Thank you for taking the time to leave a kind review, hope to see you again.

8/10 Good

Monmon, Vancouver

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Suite was very spacious and clean. Basic kitchen necessities were provided. Steps away from the village.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020

10/10 Excellent

Ingrid, Kamloops

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! Well laid out, lots of space and super well equipped. Check in/out was quick and easy. We would definitely stay here again :)
Stayed 1 night in Aug 2020
Response from Theressa H on Sep 20, 2021
Thank you so much for your Kind review! We look forward to your next stay with us.

10/10 Excellent

JaneDoe, Calgary

Liked: Staff & service, amenities, property conditions & facilities
The staff was helpful, the rooms were clean, and I had a good sleep. No problems
Stayed 1 night in Jul 2020
Response from Theressa H on Sep 20, 2021
Thank you for your review, we are glad you had a good sleep, Hope to see you again!

10/10 Excellent

Mery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Theressa H on Sep 20, 2021
Thank you for this Amazing review! Hope to see you again.

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff / great choices of restaurants / comfortable rooms / easy access to the ski hill and lifts
Stayed 1 night in Feb 2020
Response from Front Desk on Sep 20, 2021
Thank you for your kind words , and review. Hope to see you again on your next ski vacation

6/10 Okay

Denise

Travelled with family
Liked: Staff & service, room comfort
Great location
Room was ok, but the bath didnt drain properly and the mugs were dirty. Can't beat the location - close to everything but away from the noise of main street.
Stayed 1 night in Feb 2020

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This was a nice hotel right in the middle of the village. We had everything we would need, it was nice to have a separate bedroom and living room. Silver Star is a great resort and we had a great stay
Stayed 3 nights in Jan 2020