Title: HS HOTSSON Hotel Silao - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # HS HOTSSON Hotel Silao Relax in style by the pool or indulge in rejuvenating spa treatments before exploring local attractions. ## Photo gallery for HS HOTSSON Hotel Silao ![Reception - HS HOTSSON Hotel Silao (Silao)](https://images.trvl-media.com/lodging/16000000/15450000/15447700/15447669/75e2e1f1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property preview](https://mediaim.expedia.com/video/097574B4C664712B04FC90568A475D63/49a35145-c961-45b9-808d-eda7ff234c45-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Gym - HS HOTSSON Hotel Silao (Silao)](https://images.trvl-media.com/lodging/16000000/15450000/15447700/15447669/d84ce255.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sports bar - HS HOTSSON Hotel Silao (Silao)](https://images.trvl-media.com/lodging/16000000/15450000/15447700/15447669/fb99d305.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Arcade - HS HOTSSON Hotel Silao (Silao)](https://images.trvl-media.com/lodging/16000000/15450000/15447700/15447669/aec7a506.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies HS HOTSSON Hotel Silao, located near Parque Bicentenario Guanajuato, offers a luxurious retreat with its spa featuring body treatments and massages. Relax at the outdoor pool or explore nearby Silao Main Square. With amenities like a coffee shop, hair salon, and international cuisine at Los Vitrales Restaurant, you'll feel pampered. Previous guests rave about the helpful staff. VIP Access ## Reviews 9.4 Exceptional ## Popular amenities - Pool - Spa - Parking included - Free WiFi - Restaurant - Air conditioning VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan. 19 - Jan. 20](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=15447669&PinnedHotelID=15447669&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=15447669&PinnedHotelID=15447669&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 20 - Jan. 21](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=15447669&PinnedHotelID=15447669&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=15447669&PinnedHotelID=15447669&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=15447669&PinnedHotelID=15447669&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=15447669&PinnedHotelID=15447669&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=15447669&PinnedHotelID=15447669&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=15447669&PinnedHotelID=15447669&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 12 of 12 rooms ### View all photos for Room Standard ![Premium bedding, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/16000000/15450000/15447700/15447669/f569954e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 344 sq ft - Sleeps 2 ### Room Standard - 344 sq ft - Sleeps 4 ### View all photos for Room Superior with Minibar ![Premium bedding, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/16000000/15450000/15447700/15447669/61f4706c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Minibar - 775 sq ft - Sleeps 2 ### View all photos for Deluxe Room, 1 King Bed ![Deluxe Room, 1 King Bed](https://images.trvl-media.com/lodging/16000000/15450000/15447700/15447669/5633ed10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 9.6 Exceptional 9 reviews ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds LED TV Premium bedding Rainfall showerhead Hair dryer - 375 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double Room, 2 Queen Beds ![Premium bedding, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/16000000/15450000/15447700/15447669/aeb40db4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 2 Queen Beds 10.0 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds LED TV Premium bedding Rainfall showerhead Hair dryer - 375 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Deluxe Room, 1 Queen Bed ![Premium bedding, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/16000000/15450000/15447700/15447669/5734e728.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 Queen Bed 9.0 Wonderful 2 reviews ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds LED TV Premium bedding Rainfall showerhead Hair dryer - 375 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Executive Room, 1 King Bed (Deluxe) ![Premium bedding, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/16000000/15450000/15447700/15447669/0ba14275.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed (Deluxe) 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds LED TV Premium bedding Rainfall showerhead Hair dryer - 375 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Executive Room, 2 Queen Beds (Deluxe) ![Premium bedding, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/16000000/15450000/15447700/15447669/aeb40db4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Queen Beds (Deluxe) 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds LED TV Premium bedding Rainfall showerhead Hair dryer - 375 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Executive Loft, 1 King Bed (Deluxe Junior) ![Executive Loft, 1 King Bed (Deluxe Junior)](https://images.trvl-media.com/lodging/16000000/15450000/15447700/15447669/bfdc63c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Loft, 1 King Bed (Deluxe Junior) ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds LED TV Premium bedding Separate bedroom Rainfall showerhead - 784 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Superior Room, 1 King Bed ![Superior Room, 1 King Bed](https://images.trvl-media.com/lodging/16000000/15450000/15447700/15447669/95d69c33.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed 8.0 Very good 1 review ### Highlights Deck/patio Soundproofed Air conditioning Heating Free cribs/infant beds LED TV Premium bedding Rainfall showerhead - 375 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Executive Room, 1 Queen Bed, Executive Level (Deluxe) ![Premium bedding, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/16000000/15450000/15447700/15447669/0ba14275.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 Queen Bed, Executive Level (Deluxe) ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds LED TV Premium bedding Rainfall showerhead Hair dryer - 377 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Junior Suite, 1 King Bed, Microwave, Tower (Deluxe Junior) ![Junior Suite, 1 King Bed, Microwave, Tower (Deluxe Junior)](https://images.trvl-media.com/lodging/16000000/15450000/15447700/15447669/w2859h1609x13y0-78d01a68.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed, Microwave, Tower (Deluxe Junior) ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds LED TV Premium bedding Separate bedroom Rainfall showerhead - 784 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSilao-Hotels-HS-HOTSSON-Hotel-Silao.h15447669.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSilao-Hotels-HS-HOTSSON-Hotel-Silao.h15447669.Hotel-Information) ## About the area Located in Silao, HS HOTSSON Hotel Silao is in the suburbs and near the airport. Parque Bicentenario Guanajuato and Parador Turístico Sangre de Cristo are cultural highlights, and some of the area's notable landmarks include Silao Main Square and Monument to Christ the King. Cerro del Cubilete and Plaza Alaïa Guanajuato are two other places to visit that come recommended. [Visit our Silao travel guide](https://www.expedia.ca/Silao.dx602696) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.95497%2C-101.41830&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0GKfemgXJtYHzE19Te64bSmaIQc=) Carretera Libramiento Norte 1335, Colonia Sopeña, Silao, GTO, 36119 ### What's nearby - Parque Bicentenario Guanajuato \- 3 min drive \- 3.8 km - Victoria Garden \- 3 min drive \- 3.8 km - Church of Santiago Apostol \- 4 min drive \- 4.2 km - Silao Main Square \- 4 min drive \- 3.5 km - Gonzalez Obregon Market \- 4 min drive \- 3.5 km ### Getting around - Bajío Intl. Airport (BJX) - 7 min drive ### Restaurants - ‪Mariscos El Tianguis - ‬15 min walk - ‪Denny’s - ‬2 min drive - ‪Carnitas Poncho - ‬3 min drive - ‪Vitrales - ‬1 min walk - ‪Applebee´s - ‬2 min drive ## About this property ### HS HOTSSON Hotel Silao Luxury upscale hotel near Silao Main Square Located close to Parque Bicentenario Guanajuato, HS HOTSSON Hotel Silao provides a free grocery shopping service, a free daily manager's reception, and a terrace. Treat yourself to a manicure/pedicure, a body treatment, or a facial at Spa Life, the onsite spa. The on-site international cuisine restaurant, Los Vitrales Restaurant, offers breakfast, brunch, lunch, dinner, and al fresco dining. In addition to a coffee shop/cafe and a hair salon, guests can connect to free in-room WiFi. Other perks include: - An outdoor pool along with sun loungers and pool umbrellas - Free self parking and valet parking - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station - A front-desk safe, an elevator, and a porter/bellhop - Guest reviews give top marks for the helpful staff Room features All 149 rooms have comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and bathrobes. Other amenities include: - Bathrooms with rainfall showers and designer toiletries - 48-inch LED TVs with cable channels - Wardrobes/closets, free infant beds, and coffee/tea makers ### Awards and affiliations The property is a member of Preferred Hotels & Resorts. ## Similar properties ![Indoor pool](https://images.trvl-media.com/lodging/18000000/17160000/17151200/17151150/21ca659b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Garden Inn Silao Aeropuerto Bajio Silao - Pool - Free airport shuttle - Parking included - Free WiFi 9.2 Wonderful 1,001 reviews CA $96 CA $115 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=17151150&PinnedHotelID=17151150&HadPinnedHotel=true®ionId=-1&adults=2) ![Library](https://images.trvl-media.com/lodging/21000000/20130000/20123500/20123435/6495973c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Suites Aeropuerto del Bajío Silao - Pool - Breakfast included - 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Parking included 9.6 Exceptional 289 reviews CA $93 CA $112 total includes taxes & fees Jan 21 - Jan 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=19936931&PinnedHotelID=19936931&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - 24-hour roundtrip airport shuttle on request for a surcharge - Free covered self parking on site - Free covered valet parking on site - Free RV/bus/truck parking on site ### Food and drink - Buffet breakfast available for a fee 6:00 AM to noon on weekdays and 7:00 AM to 1:00 PM on weekends; MXN 385 for adults and MXN 175 for children - A bar/lounge - A coffee shop/cafe - A restaurant - Free daily manager's reception - Snack bar/deli ### Restaurants on site - Game On Sports Bar - Los Vitrales Restaurant ### Things to do - Foosball table - Full-service spa - Gym - Outdoor pool - TV in common areas ### Family friendly - Grocery/convenience store - In-room crib - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Grocery/convenience store - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Free grocery shopping service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Wedding services ### Business services - 4 meeting rooms - Business center - Computer station - Conference center (215 square feet of space) - Coworking space ### Outdoors - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Couples treatment rooms - Facials - Hot tub - Manicures/pedicures - Massage - Spa open daily - Treatment room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Accessible bathtub - Elevator (43 inch wide door) - Grab bar in bathtub (31 inches high) - Grab bar in shower (31 inches high) - Portable bathtub seat - Wheelchair accessible (may have limitations) ### More - 1 building - 7 floors - Ballroom - Banquet hall - Beaux Arts architecture - Built in 2016 - Communal living room - Reception hall - Smoking not allowed ## Room amenities ### Bedroom - Free crib - Premium bedding ### Bathroom - Bathrobes - Designer toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Separate bathtub and shower - Toothbrush and toothpaste - Towels provided ### Entertainment - 48-inch LED TV with cable channels - iPod dock ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water ### More - Air conditioning - Desk - Heating - Iron/ironing board - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in time starts at 3 PM Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before 1:00 PM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 385 for adults and MXN 175 for children - Airport shuttle fee: MXN 350 per vehicle (one-way, maximum occupancy 3) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit ### We should mention Pool access available from 8:00 AM to 8:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as HS Hotsson Silao HS Hotsson Hotel Silao Mexico - Guanajuato HS HOTSSON Hotel Silao Hotel HS HOTSSON Hotel Silao Silao HS HOTSSON Hotel Silao Hotel Silao ## Frequently asked questions ### Does HS HOTSSON Hotel Silao have a pool? ### How much does it cost to stay at HS HOTSSON Hotel Silao? ### Is HS HOTSSON Hotel Silao pet-friendly? ### How much is parking? ### What time is check-in at HS HOTSSON Hotel Silao? ### What time is check-out at HS HOTSSON Hotel Silao? ### Does HS HOTSSON Hotel Silao provide a shuttle to the airport? ### Where is HS HOTSSON Hotel Silao located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## HS HOTSSON Hotel Silao Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 8.4 Location ### 9.4 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 407 8 - Good 96 6 - Okay 23 4 - Poor 10 2 - Terrible 8 ## Reviews ### 8/10 Good #### Marilyn Nov 13, 2025 Modern, clean, quiet ##### Marilyn Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Francisco May 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities People were friendly and the room was great ##### Francisco Stayed 1 night in May 2025 ### 10/10 Excellent #### Cesar Jan 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location ##### Cesar Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Brenda Jun 22, 2025 Liked: Cleanliness, amenities, property conditions & facilities Exceptional. Staff was very professional and kind. Amenities were very comfortable as well. ##### Brenda Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Mike Feb 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort This is a very nice hotel with very friendly staff. The location for me is perfect as i was there for work at the GM assembly plant ##### Mike Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Alma Mar 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved this hotel! Even was very friendly and attentive. Food at the restaurant was excellent. We used their laundry service which was awesome. It’s within walking distance to many restaurants and shopping. Will definitely stay here again! ##### Alma Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Cristina May 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Our stay was amazing. The staff was courteous, professional and friendly. ##### Cristina Stayed 5 nights in Mar 2024 ### 10/10 Excellent #### Maria Oct 13, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel and pool. Late night dining and sports bar and a fabulous buffet breakfast. ##### Maria Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Maria Nov 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect location since we needed a place last min for our early A.M flight. Loved everything about this place! Went to the spa and booked a massage with Mayra, she did an amazing job felt very relaxed after. Definitely recommend this place if you’re looking into booking. ##### Maria Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Adrian Mar 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My husband and I have stayed here several times while visiting his family in Silao. The staff are always friendly and helpful. ##### Adrian Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Lorena Sep 25, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The place is really clean and good customer service ##### Lorena Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Alma Jan 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is our go to when we are in town. Love the room, amenities, the staff is always friendly! Awesome food at their 24 hour restaurant. See you soon! ##### Alma Stayed 1 night in Jan 2024 ### 10/10 Excellent #### jaime Jul 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property was beautiful and safe. Staff was very welcoming and helpful. Thank you! ##### jaime Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Alma Sep 29, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was our second time staying here! We always receive excellent service! Staff is very courteous and polite. Will definitely come back. ##### Alma Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Alberto Sep 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My third time and always a treat great service including the front desk staff very friendly and patient. Upgraded and worth it! the staff from dining to cleaning treated me special at every moment. I booked a massage at the hotel it was perfect!! I Will DEFINITELY back !!! ##### Alberto Stayed 1 night in Sep 2024 ### 6/10 Okay #### David Nov 10, 2024 Liked: Staff & service, amenities, property conditions & facilities I gave an overall of 3 stars. The hotel itself is very nice, 5 star-like. Unfortunately, they were doing work in the street when we were there and so we didn’t have TV for one night. The surrounding area is bad. The hotel is right off the main highway, so the air quality isn’t great, and we saw two big bugs crawling around in the lobby and a pincher bug on the dining table. The staff were really nice, except the hostess Lucero was a bit in her own little world. It’s built like a 5 star hotel but I’m not sure they know how to maintain it like a 5 star hotel. One last plus, it’s pretty close to the airport. ##### David Stayed 2 nights in Nov 2024 ### 8/10 Good #### Daniel Dec 1, 2024 Liked: Cleanliness, staff & service, property conditions & facilities The hotel itself was beautiful, and the staff was very friendly and accommodating. They had at least one front desk person that spoke English, which was a plus for us. Our room was great, very comfy beds. The food was “okay”. The only nitpicks were the noisy road outside and the shower went from scalding to barely drizzling cold water. We had one snafu when we arrived late for check-in — even though it was 60° F outside, our room was like 85° and the air conditioner was broke. They sent someone up to verify it was broken, and at first said they had no available rooms to move us to. However, a few minutes later they found one available, and thankfully, the A/C worked adequately in that one. Overall, it was a very pretty hotel, but I think the beauty was only skin-deep on this one because they had it running on a skeleton crew. Will probably try someplace else if there is a next time. ##### Daniel Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Maria Z De Dec 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love this place ##### Maria Z De Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Byron Nov 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities Modern hotel, clean. ##### Byron Stayed 1 night in Nov 2025 ### 10/10 Excellent #### artemio May 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent service been 6 times I stay there and willl be coming back to this place ##### artemio Stayed 4 nights in May 2025 ### 10/10 Excellent #### James Jun 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Reliable well maintained nice rooms ##### James Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Cristopher Jul 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo excelente ##### Cristopher Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Salvador Jul 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo excelente 👍 ##### Salvador Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Benjamin Dec 27, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel and the pricing was great. ##### Benjamin Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Marco Nov 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel ##### Marco Stayed 2 nights in Nov 2024 ## Expedia's Latest Trends ### Hotels > [Grand Sirenis Riviera Maya Resort & Spa - 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