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Reviews of Il Borgo Di Villa Castelletti

3 out of 5
Il Borgo Di Villa Castelletti
Via di Castelletti, 15, Signa, FI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 217 out of 277 reviews" "
Rating 8 - Good. 46 out of 277 reviews" "
Rating 6 - Okay. 9 out of 277 reviews" "
Rating 4 - Poor. 3 out of 277 reviews" "
Rating 2 - Terrible. 2 out of 277 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are American visitors and stayed in this wonderful villa for two nights. The property is very beautiful and the receptionists are special kind and helpful. We like to come back and stay more days.
Stayed 2 nights in Nov 2023

2/10 Terrible

Neil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hated it.
Awful. We didn’t stay. Checked in and after seeing the reception area and the rooms we checked straight out again.
Stayed 3 nights in Sep 2023

10/10 Excellent

eros

Stayed 1 night in Sep 2023

10/10 Excellent

Kalpesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and breakfast. I would definitely recommend this hotel. Rooms are huge with AC. Signa train station is 5 min drive and there is a large public parking near by. We parked there twice and no issues. Signa is really small station and has train to SM Florence(Firenze) every 30-45 mins..Receptionist will give you train schedule as well.
Stayed 2 nights in Sep 2023

10/10 Excellent

laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, beautiful grounds, delicious breakfast and top notch service from everyone here! Been in Italy for three weeks with great stays but the service at this stay is superb!
Stayed 1 night in May 2023

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Alessandro is the best host. Treated us like family. Only wish we stayed more time there. Beautiful.
Stayed 1 night in Mar 2023
Response from Alessandro on Mar 27, 2023
Thank you !!!Hotel Borgo Castelletti

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Very isolated area, not happy
I have given a month to leave a review due I have mix feelings. This place was listed with a picture of a big building however when we arrived: the only space where the rooms are is a small house that was aconditioned, if you like rural houses and old, you will feel comfy however I am a city person and this is way too small, also I was not comfortable with the location, is in the middle of nowhere the nearest mc donalds seems to be 3-7 miles away thru very odd roads, to get there was a big hassle, and there is no security after 8pm so you feel very isolated
Stayed 3 nights in Dec 2019
Response from Hotel Manager - Alessandro Giaccherini on Feb 16, 2020
Dear guest, We thank you for sharing your experience through Expedia about your stay with us at Borgo Villa Castelletti. We regret to read that we have not met your expectations We are sincerely sorry to read your dissatisfaction with our country hotel , An integral part of the Villa Castelletti complex is a series of old farmhouses that have been carefully renovated. Two of these buildings own represent the skilful and painstaking detail associated with the resulting restoration . These two structures now comprise our Contry Hotel and our Reception Center and breakfast room. The Borgo Castelletti has 21 comfortable and attractive rooms standard, Deluxe , junior suite, Senior Suite , fully equipped with all modern conveniences. All are tastefully decorated in keeping with the old Tuscan country style. We are in the middle of country of Tuscany We are 15 km from Florence about 3 km from Signa and Comeana, at km 1 , our Restaurant (closed in the winter time Sunday night and Monday all day is only at 80 mt by walk, but neareast ( max 3 km we have Pizzeria , Pub and restaurant alternative ( just for info's Mc Donald is a 5 km and Burger King 3 km )!!.We are always at the service every day for our guests for give any kind of information about what to do with our smile and passion!! As for our reception it is written that in winter it remains open from 07.30 am until 20.00 and we can guarantee that this is a very quiet area Thank you once again for your time and consideration. Thank you once again for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Very disappointing location
Breakfast is not all in an entire stay, people also looks for safe roads to park, security, and shops that are nearby. This is in the country side which is nice but is extremely far from anything, very dark place after hours, I paid almost $500 for staying 2 nights and felt it was a nightmare. I could hear neighbors and the place was almost empty
Stayed 3 nights in Dec 2019

10/10 Excellent

Abe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful hotel. Outstanding service. Warm & friendly staff who were always eager to help
Stayed 9 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there fir 4 nights, staff is very friendly and helpful, the room was large for a party of four. Wxcellwnt servicd and breakfast. Nice pool and restuarant. Even the AC worked properly which is rare in europe.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most relaxing holiday - the room, pool, gardens were all excellent. The breakfast and staff were amazing - they couldn't do enough for you and always friendly. Everything was wonderfully clean and well looked after. What a setting - wonderful! Peaceful ambience. If there was a restaurant on site too that would have been a bonus-we went out most nights for dinner but the hotel recommended some great local places so that was good.
Stayed 14 nights in Jul 2019

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Martina greeted us. She was wonderful. Had a great dinner at Pizzeria La Tinaia in San Phillip about a kilometer away. Highly recommend. Great Tuscan property.
Stayed 1 night in Jun 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Amazing stay! Nice estate, beautiful rooms. Perfect getaway in Tuscany.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019

10/10 Excellent

Judy, Marshall, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, beautiful place to stay in the countryside near Florence. This has been my 5th visit here and the staff are beyond excellent making sure that all our needs were taken care of.
Stayed 7 nights in Oct 2018

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really great breakfast. Big big room. Super clean, amazingly friendly helpful staff. Good pool.
Stayed 1 night in Sep 2018

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

10/10 Excellent

Devinder, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four night stay while on our honey moon- Canada
We stayed here 4 nights while on our honeymoon. Upon our arrival we were greeted by the manager, Alsandro, who was wonderful at making us feel at home, he has a very good sense of humour. He even gave us a free upgrade. The room was very clean and roomy with all the amenities. The buffete breakfast was fantastic with enough selection and variety of foods. The two ladies at beakfast were top notch, always going out of their ways to make sure everything was right and they were always cheerful. They even packed us a breakfast to go on our last day as we had to leave early to catch our train. The other two ladies at the front desk were fantastic, helping us with directions, dinner options and sight seeing recommendations. The dinner at the hotel was terrible and was over priced, stick to the local restaurants the front desk staff recommends, food there is reasonable and delicious. Only downside to this place is that you need a car, as nothing is within walking distance. I would definitely stay here again. Only 20 minutes train ride to Florence from Signa train station.
Stayed 4 nights in Oct 2017

10/10 Excellent

orian, perth australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel in liovely area
Really enjoyed our 8 day stay here. Travel to Lucca and Pisa about an hour by car and Florence 20 minutes. A car is a must as the hotel is quite isolated. Our room was spacious and comfortable if some what old fashioned . Breakfast was included and it was more than adequate. Only two complaints, AC was very very noisy so I would suggest a good pair of ear plugs for sleeping and wifi was hit and miss .
Stayed 8 nights in Aug 2017

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearly perfect.....
We had been travelling around Italy, and this hotel was to recuperate for 2 nights before we set off again. Perfect relaxation. The staff were very friendly and helpful. My only issue was if you didn't eat at their restaurant, the choice round and about was limited.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Embrace tuscany
If you rent a car in Florence and just want to get out if the city, this wonderful hotel is only 30 minutes away but feels like you are embracing Tuscany. The rooms and grounds are beautiful. I had one of my best Italian meals in the restaurant for a modest price. The staff is the very best, speak English and incredibly helpful all with grand warmth and heart.
Stayed 1 night in Jun 2017
Response from The Borgo Villa Castelletti Staff on Jun 29, 2017
Thank you !!!

8/10 Good

LE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

CAN traveller, TO/CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly reception at the hotel. Received a room upgrade. Beautiful hotel and location. Great fir day trips to Florence, Pisa, Sienna, etc. Will be back with the family.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bookin was quick and easy, all reception staff were friendly and helpful. Breakfast was excellent and the room facilities were also. The location was just right for us and easy to access the llocal sites. Would definately recommend.

10/10 Excellent

Carl and Val, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, nice room, excellent breakfast.
Spacious, clean and comfortable room. Enjoyed our meals at the on-site restaurant. Very friendly and caring staff.

6/10 Okay

Laurel

Liked: Cleanliness, staff & service, room comfort
Central location for Florence, Pisa & Luca
Our stay at the villa was excellent. Initially we were upgraded to a family room as we stayed for 5 nights. However, it is on 2 levels with the main bedroom on the top level and the bathroom on the lower level. This was not suitable for us so we asked if we could be reverted back to the room we initially booked which was the double comfort room and that was not a problem at all. Breakfast was delicious and the staff cannot do enough for you. There is a restaurant independently run at the villa where we enjoyed dinner one nigh more for convenience than anything else. The best of all was a ristorante/pizzeria in Signa recommended by the staff that had fabulous wood fired pizza, spaghetti and unbelievable T-bone steak to die for - and the price was so good and so cheap for what you receive but you have to drive to Signa, too far too walk. We went twice! The only down side of the villa itself was the traffic noise mainly in the morning. You had to close the windows and the aircon was far too loud to use, incredibly noisy. Being a few kilometres out of town you really need a car to go out for dinner. They do offer a shuttle to the train station for a small fee.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice place to stay near Florence
A very convenient place place to stay in Tuscany. Short drive to many Tuscan towns and villages. Florence is 20 min by train (2 euros per ticket, parking at the local railway station is free).

10/10 Excellent

Paul, Maidstone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth a stay
Fabulous hotel with great staff. They can't do enough for you.

8/10 Good

Michael, Oakville, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of Tuscany
Great location if you travelling by car. The hotel gives you a real Tuscan feel and the ladies serving breakfast were wonderful. Alessandro greeted us and made our arrival very enjoyable. He is an asset to the hotel with his charming character and sense of humour. The restaurant at the Villa is a short walk away and the meals were fantastico.

10/10 Excellent

John, St. Charles, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Miss This Place!
We had a great stay here! The staff could not have been more helpful or accommodating! I have never had hotel staff treat us so well! From recommendations to ordering pizza for us, they went all out! Can't wait to go back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent peaceful base for seeing Tuscany.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
The manager, Alessandro, made us feel like very important guests as soon as we met him. His main goal was to make sure we had nothing but a perfect stay. The breakfast is incredible with a selection of food that was not missing anything. You can eat breakfast on the outside veranda bordered by a perfectly manicured lawn and the pool beyond bordered by a privacy fence of evergreens. So relaxing you never want to leave to explore Tuscany. Our only wish was that we could have stayed longer. We plan on returning!

10/10 Excellent

Dennis, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is what all Tuscan Hotels should be like
What a fabulous hotel to stay in. Our room was a split level townhouse style - bedroom upstairs, living area & bathroom downstairs. The staff on check in made us feel very welcome & explained the procedure for breakfast. On our first morning the Manager, Alessandro, went out of his way spending 10-15 minutes with us & showing us on the local map where to visit, what was worthwhile & what was not - it was like having your own personal tour guide! The hotel is a couple of Km outside of a town called Signa & just 1km away from an old Etruscan tomb (which you can visit from 9-2 each day). Plenty to do in the local area as well as throughout Tuscany. Florence is only 20 mins away - Alessandro suggested we take the train into Florence & we are glad we did as we didn't have to worry about traffic or parking. Best of all, it only cost 5.20 Euros return each & he even had tickets at reception, as well as explaining what train to catch & how to use the tickets! We will definitely be back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overnight stay en route home
Finished to a very high standard this hotel was a revelation! Everything about it was spot on! Room was actually a suite beautifully decorated. With a superb restaurant - the service in both excellent. This was an over night stay on our way home but would definitely return just for a weekend break.

8/10 Good

Richard, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuscan villa suitable for Touring
Extraordinarily helpful staff at this quaint and comfortable villa which was ideal as a touring base in Tuscany. It is only minutes from Florence and well served by staff and the local facilities
From reception

10/10 Excellent

Anna and Mike, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enchanting villa near the train to Florence
We were greeted by the friendly Stefano upon arrival, and were given an upgraded room! The room was a two level apartment with a living room, dining room, kitchen, with an upstairs bedroom and bathroom. It was slightly dated but very comfortable and had charming beams on the ceiling. We loved it! The breakfast was extensive and delicious and the coffee was wonderful! We ate dinner two nights in the Villa, and both proved to be some of the best meals we had in Italy - and at a more affordable price tag. The hotel is about 2 km from the train station, and parking near the train station is free. We felt the hotel was an incredible value, had great staff (Alessandro and Stefano especially), was comfortable and convenient, and we would highly recommend to anyone visiting the Florence area and Tuscany.
Breakfast
One of the Borgo hotel buildings

10/10 Excellent

Daniel, Cantley, QC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great place
This Villa that was built more than 400 years ago and since been renovated is truly a beautiful mansion worth staying a s a base for visits to Florence, Sienna, Pisa, San Gimignano and other great locations in Tuscany. We never seen staff so friendly and they gave us excellent advice, maps and tips on where to go, park, eat and visit in around the Area. Their main restaurant is top notch and their breakfast buffet was the best of our whole 21day visit in France and Italy. Highly recommended and we'll definitely go back.

10/10 Excellent

AVRAHAM, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grate
They are very kind and very helpful with everything that we requested or asked. The place is very nice, clean and inviting. The pictures in the website reflect well the reality – you will not be surprised. We will defiantly visit again!

10/10 Excellent

robert, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Countryside near Florence
The room was a 2-story Villa with plenty of room. The staff was very friendly and helpful. A nice place to stay when visiting Florence. It is out in the country and only a twenty minute train ride into Florence.

8/10 Good

David , G - Orange County , CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The staff was beyond excellent ! Marcela was super friendly and helpful. Alessandro was another friendly and helpful staff member. We spent 7 nights there and are planning to return when we go back to Italy. The morning buffet was also very good! We have nothing bad to say and we are booking the same hotel in the near future. My wife and I had a great time.

10/10 Excellent

Herbert, Bad Koetzting, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good value for the money.
Staff was super friendly and helpful. Fantastic buffet breakfast. Good restaurant on the estate. Got upgraded to a suite (downstairs/upstairs), large rooms. Parking right on the premises and included. 17 min. train ride to Florence, buy ticket at the front desk. Nice pool but did not use it, a bit too cool. Buildings would need some cosmetic updates. Rooms very clean.

6/10 Okay

Robert, UK

Liked: Cleanliness, staff & service, room comfort
Our 3 Night Stay
It appears the hotel accommodation is NOT in the big stately building that you may see. Instead in buildings near the entrance (the restaurant building is closer to the house). Indeed the main house was not accessible while we were there, except for wedding parties; etc. Our room was clean and functional. We were a disappointed because we were expecting slightly more sumptuous accommodation, furnishings, and an integrated hotel lounge etc. The hotel grounds are similarly "functional". It was September, and we ended up with a few bites, but not sure of the source. There's a deal of open water in the area (not landscaped in a any way), so little mosquitoes may have been the culprits (the hotel were thoughtful enough to include an automatic lemon insecticide in the room). Breakfast is reasonably good, with cappuccino; etc. readily available, and a deal of effort being made to offer my wife coeliac alternatives, including cake! The staff are friendly, helpful and efficient, and willingly offered good advice and support. The restaurant did make a mistake with the bill, but this was identified and rectified by reception staff without any fuss at all. Would we stay again? If I were on business, and was asked to stay there, it would be fine. Would I choose to stay for a romantic break? No. [ I am in my 50's, have a modest income only, and have stayed in many hotels worldwide for both business and pleasure ]

10/10 Excellent

Binty, Aberdeen, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel in beautiful location.
We had a great stay in this lovely friendly hotel. Room and breakfast were excellent. We visited Florence and Siena by train, station is only a 10minute drive from hotel. We used the hotel as a base to visit Montepulciano, Pienza, Montichiello, Vinci, Certaldo etc by car.

10/10 Excellent

Michael, Toronto Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Country Hotel in the Tuscan Hills
Our wonderful experience at this Hotel started on arrival when we were received with Italian hospitality, the facilities were explained and personally taken to our room were the amenities were outlined. Since it was very hot we took advantage of the outdoor pool then enjoying a glass of Chianti under the umbrella. Room interior was purely Tuscan with heavy woodbeams on the ceiling, a small kitchenette with dishes etc. Breakfast was sumptuous and the three ladies working the room ensured everyone was looked after.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic hotel-best experience in Italy
We booked this hotel based on reviews and we were not disappointed. It's perfect for anyone traveling with a car. It is a little bit out of the way but that's one of its charms. The best feature is the staff....everyone was super helpful and friendly....food was fantastic (both dinner at the restaurant and breakfast). Wish we could have stayed longer!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay from arrival to departure.....
The staff with no exceptions are exceptional. We were treated with absolute kindness from the moment we arrived to our departure. The hotel is lovely, accommodations comfortable and aesthetically pleasing. We look forward to a return visit.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Excellent staff and lodging. One of the best hotel restaurants that I have ever enjoyed! I hope to return some day.