The hotel is not in Asciano, but in a place called Arbia, and added an extra 45 mins onto our drive. I booked a comfort room with a deep soaking bath, which after driving for 3 days would be wonderful, and was sent an email from there front desk saying, that because we had a dog we had been given a Junior Apartment with two entrances, one leading out to the garden, Bigger more comfortable room with Kitchenette. When we arrived, the room had a hard bed, no bath, no kitchenette, no cups, kettle, when we asked for these we were given just tea and no milk, so we had to complain again. The second door did not go into the garden, but a pathway that everyone walked past. We went for dinner, about 12 tables, 5 were taken, we sat down and was totally ignored by the staff for 30mins, when we asked why, the head waiter said it was because we just sat down and should have been seated by a member of staff, the food was okay, but very expensive! We went back to the room to go to bed, and the main wall light would not turn off, when we rang, they told us to go to the fuse box on the wall, and click a couple of switches till it went off! After refusing they came and sorted it and blamed it on the cleaners.
I know you might think there was a language problem, but my husband is fluent in Italian. This was a poor hotel, and will not stay here again.