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Reviews of Heritage Suites Hotel

5 out of 5
Heritage Suites Hotel
Wat Polangka, Phum Slok Kram, Siem Reap

Reviews

9.6

Exceptional

Rating 10 - Excellent. 197 out of 251 reviews" "
Rating 8 - Good. 40 out of 251 reviews" "
Rating 6 - Okay. 11 out of 251 reviews" "
Rating 4 - Poor. 3 out of 251 reviews" "
Rating 2 - Terrible. 0 out of 251 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel provided excellent customer service throughout our stay. The room was clean and comfortable. Breakfast was excellent and freshly prepared.
Stayed 4 nights in Jan 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Heritage Suites delighted us at every turn during our stay. The hotel is beautifully appointed, the staff is friendly and attentive, and the location is within walking distance of restaurants and shopping. If I could award more than 5 stars, I would. I’ll definitely stay here again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Grant, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What sets this property apart is the wonderful staff, who are so friendly and grateful for your stay - they even learned my name after a couple days. The property is safe, clean, and luxurious. The bungalows give it a private home feeling. The only improvement this property could use is either a site-level water purifier, or a water purifier in each room, because the tap water comes out very faintly brown and smells faintly of sulfur. This is not a criticism of the hotel because it is likely every unfiltered water spigot in Siem Reap has this issue. The water was fine to shower in and bath and they provide bottled water for brushing teeth, but a site-level filter or room-level filter would be the only upgrade I'd made to this otherwise flawless property. Highly recommended to stay here!
Stayed 1 night in Jan 2024

10/10 Excellent

KAIJIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was beautifully decorated “Happy 9th Anniversary” with roses and rose petals 🌹 They have a steam room so awesome for the early morning steam bath and before swimming in the pool. I feel we had the best tour guide Mr Sothea and driver Mr Somedy. We may have done our back homework before going on the tour. Mr Sothea has given us more value with the history of Cambodia. His family and himself as a veteran soldier living it till today. We could see how the past between and present link to temples and mountains we were going to see. He is very clear in English language. He fulfills the fun facts of the building dimensions of the buildings and the moat around them. Very clear the year and event happened like a scholar knowing location of every line in the history book. Best of all emotifying the backstories of the buildings, carvings and statues, bringing them to life. We were like little kids listening in awe! Following every word and voice tonality to look forward to the next mind and emotion stimulation of the joys, the sorrows, passions and happiness like a mind movie. He is a good planner with the trips well thought out like a story board and always on top of what we’d do next. A very fit new grandfather who would climb every wall and “mountain” together with us. I just (want to) feel like every other tourist is envious of us having Sothea to be physically present, filling us up with education, leading us with smooth processes of every cognitive step.
Stayed 3 nights in Jan 2024

10/10 Excellent

LAM CHAI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was spacious and the facilities such as the private pool, jacuzzi and steam room were great and we enjoyed using them. It would have been even better if the jacuzzi had temp control as water could be cold. The staff were personable and friendly esp Sinat who took the time to get to know us. We appreciate their pleasantness and constant attention. I would overall highly rate this boutique hotel. Location is nicely situated across the bridge from the main shopping belt. Even then it was no prob using Grab or tuktuk to get around.
Stayed 5 nights in Nov 2023

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience
Stayed 1 night in Nov 2023

10/10 Excellent

Irela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Nov 2023

10/10 Excellent

Melinda, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I almost wanted to live there. Went for one night, stayed for three. Incredibly beautiful property, lush gardens and grotto pool, staff became like family, beautiful spa, TukTuk transportation. I will be back!
Stayed 1 night in Sep 2023

8/10 Good

Lai Man Winnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very spacious and of good style. The food is great and staff members are very friendly!
Stayed 2 nights in Aug 2023

10/10 Excellent

Tom

Stayed 5 nights in Jun 2023
Response from GM on Jun 27, 2023
Dear Tom,I want to take the opportunity to thank you for taking the time to provide such a wonderful feedback following your stay with us at Heritage Suites Hotel.In the meantime have a lovely week and keep well.

10/10 Excellent

Shu-Chi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this hotel!! From the second we step foot into the reception area, it felt like an oasis. The whole area had a pleasant jasmine scent that was very refreshing and inviting. Service from everyone was touch notch. They really aim to please. Our room was amazing! Everything exceeded our expectations and we had a pleasant surprise, there was a steam room in our room! I don’t remember reading about that amenity when we booked the family suite with pool. The buffet breakfast was also really nice! Small menu but had enough variety to meet everyone’s needs (we had a large party of 8).
Stayed 2 nights in Jun 2023
Response from GM on Jun 27, 2023
Dear Shu-Chi,It was such a heart-warming moment to open your review and read your complimentary comments following your stay with us here at Heritage Suites Hotel.We are incredibly happy that we were able to offer you an outstanding and memorable guest experience on this visit to Siem Reap. Thank you so much for choosing our intimate and homely hotel and we will most definitely look forward to welcome you back in the very, very near future.Kindest regards,General Manager.

10/10 Excellent

jungkyum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got best service Its so beautiful and cozy hotel. All the staffs are super kind. The pool is not very big. But enough to enjoy under big tree.
Stayed 2 nights in Jun 2023
Response from General manager. on Jun 27, 2023
Dear Jungkyum,It was our pleasure to have had you both as our guests on your recent visit to Heritage Suites Hotel and we very much appreciate your overwhelming positive feedback which is very encouraging to read.We would love to have you come back for another visit to Heritage Suites Hotel and please let us know if you have any dates in mind and we will look into room availability and the best rates for the requested dates.Once again thank you for taking the time to review your experience and we will look forward to hear from you again soon.In the meantime I wish you a most pleasant week ahead.Kindest regards

10/10 Excellent

Lina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very friendly and kind staff Room was gorgeous Grounds terrific in a natural setting Very relaxing and calm
Stayed 1 night in May 2023
Response from General manager. on Jun 27, 2023
Dear Lina,Thank you very much for your generous feedback following your stay with us. It is wonderful to know that you find everything to your liking and that we succeeded in making your time at Heritage Suites Hotel a special one to cherish for some time to come.We take so much pride in offering our guests an unique experience whilst staying with us and your comfort and satisfaction is of paramount importance to each and every member of our very dedicated team.We would be thrilled to have you return and please let us know if we can be of any assistance prior to or during your next visit to Heritage Suites Hotel.In the meantime have a good week and keep well and until next time.

4/10 Poor

Rong

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from General Manager on Jun 6, 2023
Dear Guest,Thank you for taking the time to share your review following your recent with us.I was deeply concerned to read your review and see that your stay was far less than satisfactory. As you can see from other traveller reviews, this certainly isn't the usual experience our guests enjoy when staying with us. Therefore, I was wondering if you would consider contacting me directly at the hotel so that I may address some of your points? I constantly look to improve our service and guest experience and I would really appreciate your feedback.Thank you once again for sharing your review. I do hope you consider my offer of contacting me directly, so that I may look to resolve some of your concerns.Kind regards,

10/10 Excellent

Grant

Stayed 2 nights in Apr 2023
Response from GM on May 6, 2023
Dear Grant,Thank you very much for high score rating, please have a nice day.

10/10 Excellent

Santiago, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a bit off the beaten path but still close, a 20 minute walk or quick Tuk Tuk ride to areas of interest in Siem Reap. The Spa services were top notch. The Suites are spacious and full of amenities, including a private pool and steam room in ours. The mattress was a little stiff for our liking. The property overall is beautiful, very green and well kept. And the staff were very attentive. I would highly recommend this hotel. It was worth every penny.
Stayed 3 nights in Apr 2023
Response from GM on May 3, 2023
Dear Santiago,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. We hope very much to welcome you back in the near future.Warm regards,Sethya NhongGeneral Manager

10/10 Excellent

Todd

Stayed 2 nights in Apr 2023
Response from Guest Services Team. on May 24, 2023
Thank you for your most recent review of your stay here at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. Look forward to welcome you again to Heritage Suites Hotel.Best wishes,

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from GM on Apr 19, 2023
Dear natalie,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.We hope very much to have the chance to welcome you back to your 'home away from home' again in the future.Warm regardsGeneral manager

10/10 Excellent

John and Marinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hang on to your hat's boys and girls! I have to tell you about a wonderful hotel in the heart of Siem Reap! It is the Heritage Suite Hotel and it's a beautiful hotel quietly located in the city next to a primary school. Once you pull into the entryway, you are greeted with a very nice garden that has two old school Mecedes-Benz parked in the front. The place gives you a slight colonial feel which works well with this hotel. You are immediately greeted by the staff (Mr. Long and the gang) and quickly tend to your needs (we received a cool towel and a tasty Cambodian Tea). The front of the hotel also serves as the restaurant area which is very clean and spacious. The mood is very calming as you listen to the jazz of a small quartet in the background. Once you are checked in, the wonderful staff takes you to your room. We have a family of three (adult son) so we rented two bungalow rooms with a patio. The rooms are very spacious and more modern than I expected. The decorum fits with the island theme with beautiful wood trim and bright colors. The steam room was a big hit with my wife. But the best part about this hotel is the SERVICE!!!! Oh yes, you will feel well cared for at this place here my friends. We had Finan and Sinat as our maître d and they were fantastic! We stayed there for 8 days and every day they took the time to find out what we wanted and yet gave us space to enjoy our meal experience. No detail was missed, and they were so pleasant to meet eve
Stayed 8 nights in Mar 2023
Response from GM on Apr 19, 2023
Dear John and Marinda,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you.We hope very much to have the chance to welcome you back to your 'home away from home' again in the future.Warm regards,General Manager.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great intimate services. We were treated very well and received personalized services. It felt like we were the only ones there because they were so attentive. Excellent!
Stayed 2 nights in Apr 2023
Response from GM on Apr 19, 2023
Dear Nicole,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you.We hope very much to have the chance to welcome you back to your 'home away from home' again in the future.Warm regards,General manager.

10/10 Excellent

Aymen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service by chearful and friendly staff.
Stayed 2 nights in Mar 2023
Response from GM on Apr 19, 2023
Dear Aymen,Dear Inez A,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you.We hope very much to have the chance to welcome you back to your 'home away from home' again in the future.Warm regards

10/10 Excellent

Inez A, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel deserves 10/10 rating. Loved our stay. The staff was unbelievably pleasant and wonderful. Tola and Phanith were outstanding. The property is clean. It is walking distance to pub street but quiet and relaxing. Breakfast was also superb! Highly recommend!
Stayed 3 nights in Mar 2023
Response from GM on Apr 19, 2023
Dear Inez A,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you.We hope very much to have the chance to welcome you back to your 'home away from home' again in the future.Warm regards

10/10 Excellent

Xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great staff and service, great location, ideal to explore Siam Reap and the temples. The room and the breakfast were perfect. The activities team very helpful in organising everything for us. Highly recommended.
Stayed 4 nights in Mar 2023
Response from GM on Mar 14, 2023
Dear Xavier,Thank you for taking the time to share your review following your recent stay with us.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. We hope very much to welcome you back to Heritage Suites Hotel in the near future.Warm regards,Guest services team.

10/10 Excellent

Patricia

Stayed 3 nights in Mar 2023
Response from Guest Services Team. on Mar 14, 2023
Dear Patricia,Thank you so much for your excellent review, It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed base for exploring Angkor and Siem Reap
We stayed at HSH for 4 days, using it as a base for exploring Angkor / Siem Reap and the surrounding area. We loved staying there - in fact my kids did not want to go back. I can only recommend the staff for creating such a relaxed and friendly atmosphere. This is a smaller "boutique" style hotel, quiet and a bit away from the main areas, restaurants etc. However not further away than a short ride in a remork.
Stayed 5 nights in Feb 2023
Response from Guest Services Team. on Mar 14, 2023
Dear Thomas,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in Siem Reap with us at Heritage Suites Hotel.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, with excellent spa services.
Stayed 1 night in Feb 2023
Response from Guest Service Team. on Mar 14, 2023
Thank you for taking the time to share your review following your recent stay with us, It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.

8/10 Good

Alexis

Stayed 3 nights in Jan 2023
Response from Guest Service Team. on Mar 14, 2023
Dear Alexis,Thank you for your review, please have a nice day.

10/10 Excellent

Lauren

Stayed 3 nights in Dec 2022
Response from Sethya on Jan 13, 2023
Dear Guest,Thank you for excellent rating us following your recent stay at Heritage Suites Hotel, we are looking forward to welcoming you in the not too distance further.Kindest regards,General Manager.

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the private pool, and the staff were super accommodating and helpful.
Response from Sethya on Dec 26, 2022
Dear Kackie,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in Siem Reap with us. I will pass on your kind words to the team.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back to your 'home away from home' again in the future.Warm regards,General manager

10/10 Excellent

Yiru

Stayed 3 nights in Nov 2022
Response from Sethya on Nov 21, 2022
Dear Yiru,Thank you for the high rating on your stay experienced at Heritage Suites Hotel. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.Best wishes,

10/10 Excellent

Ellie Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ Food, Staff, and Property
My partner and I had a wonderful stay here during our visit to Siem Reap. The property was beautiful, staff was lovely, and the tour we arranged through the hotel was perfect. The only negative for us was the bed was rather hard, which we have found a lot in Southeast Asia- so that may just be something to get used to here.
Stayed 2 nights in Oct 2022
Response from Guest Service Team. on Mar 14, 2023
Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am so pleased to read that you had a wonderful time at our hotel. I am so pleased to read that you had a wonderful time at our hotel. We take pride in our service and attention to detail and I am thrilled you found our service to be of high standards. I have shared your feedback with my team and it made us all very proud! we hope very much to have the chance to welcome you back again in the future.

10/10 Excellent

Feres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A property where the whole staff makes feel like home. Very quiet safe and nice area, where you could walk 10-15mn to get to the main places. Food is also good.
Stayed 4 nights in Sep 2022
Response from Guest Service Team. on Mar 14, 2023
Our team really enjoyed reading about your visit and the aspects of the experience you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time with us at Heritage Suites Hotel. Please have a nice day.

8/10 Good

Greg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but a little bit underwhelmed
Heritage Suites was recommended to me so gave them a try. Overall a nice property and not too far from the main hustle and bustle of Siem Reap. Services was good, although the ‘free airport transfer’ is little misleading. They’ll pick you up but have to pay to return. Strange approach ($15 also excessive when a tuktuk is $3 max). During our stay we had to “fight” for the AC remote. They removed it from the room because the central AC was activated on our second night, but it wasn’t powerful to cool the room. Their argument was we didn’t need to use the two standalone chillers so stopped us by removing the remote. We had to argue to get it back (kinda rude given price if the stay). Next day same happened, remote removed while we were out. For the 4th night we hid the remote! Silly games. Also on the 4th night the main gate was locked. It 2:30am and nobody could be contacted to open it. We had to risk injury and climb over. Not great for a 5 star. Overall though an OK stay. Their email communication prior the stay are efficient and give confidence of a good stay. The stay itself was a little ammeter in delivery. I’ll cut them slack give the struggles they must have had during the lockdowns. Hopefully they’ll improve for future visits.
Stayed 4 nights in Jul 2022
Response from Guest Service Team. on Mar 14, 2023
Dear Greg,Thank you for take your time to write the review. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.

10/10 Excellent

Claire, Nyc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and great location. It's not too far from the major tourist sites.
Stayed 2 nights in Mar 2020
Response from Beatrice Cruz on Mar 25, 2020
Dear Claire, Greetings from Heritage Suites Hotel. We are very pleased to know that you had enjoyed your recent stay and for highlighting our "Great customer service and great location" We look forward to your next return in our Heritage. Kind Regards, Beatrice Cruz Community Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The staff great.quite hotel.relaxing.food very good.
Stayed 4 nights in Feb 2020
Response from Beatrice Cruz on Feb 28, 2020
Dear Valued Guest, Warm Greetings from Heritage Suites Hotel, Thank you for taking the time to share your experience here with us, We are glad that you had a great stay and that you find all the aspects of our property pleasing. We look forward to welcoming you again in our Heritage. Kind Regards, Beatrice Cruz Community Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was paramount with every member of staff. Thida, Our “assistant” ensured that any minor problems were sorted immediately. Would have preferred a buffet style breakfast.
Stayed 5 nights in Jan 2020
Response from Beatrice Cruz on Jan 21, 2020
Dear Valued Guest, Warm Greetings from Heritage Suites Hotel. Thank you for the 5/5 review, Thida was very glad that she can be of service to you and that she made an impact on your stay. We look forward to welcoming you again. Kind Regards, Beatrice Cruz Community Manager

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Beatrice Cruz on Jan 16, 2020
Dear Leilani, Warm Greetings from Heritage Suites Hotel. We are very grateful for the 10/10 review, We are glad that you had enjoyed your stay and your trip here in Siem Reap. We are looking forward in welcoming you again in the near future. Kind Regards, Beatrice Cruz Community Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the pre-arrival contacts from staff. They are warm, hospitable and have genuine interests to help you plan in advance to ensure you have the best time in Siem Reap. The room is slightly older than I thought with dim lighting, bed making squeaky noise and water pressure not quite stable. These are minor issues if you are here only for a short stay. I would still highly recommend the hotel for anyone considering.
Stayed 2 nights in Dec 2019
Response from Beatrice Cruz on Jan 4, 2020
Dear Valued Guest, Warm Greetings from Heritage Suites Hotel. Thank you for taking the time to share your recent experience here with us, We hope you had an enjoyable stay and trip in Siem Reap. your comments regarding our lighting bed and water pressure, have been taken into serious consideration to ensure that appropriate measures will be implemented. We hope to welcome you again in our Heritage. Kind Regards, Beatrice

10/10 Excellent

P A

Liked: Staff & service, property conditions & facilities, room comfort
It was fantastic with one proviso, the toilet in our room smelled quite a bit. I did point it out and was assured that it had been fixed. It hadn't.
Stayed 4 nights in Nov 2019
Response from Beatrice Cruz on Dec 6, 2019
Dear P A , Warm Greetings from Heritage Suites Hotel. Thank you for taking the time to share your experience here with us, In regards to your concern about our toilet, We thought that it would be an immediate fix, However, it was more complex than assumed. Rest assured that this matter has been resolved as we had already replaced the toilet. we are continuously upgrading our service to give our guests a wholesome experience. Once again, thank you for being our guest, and for the 10 rating. We do hope to welcome you once again in our Heritage. Kind Regards, Beatrice Cruz Community Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Beatrice Cruz on Dec 5, 2019
Dear Valued Guest, Warm Greetings from Heritage Suites Hotel. Thank you for taking the time to rate our property. We look forward to welcoming you soon. Kind Regards, Beatrice Cruz

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel I have ever stayed in! I reserved a suite with a private jacuzzi and steam room and it was immaculate! The room was spacious and featured complimentary espresso and tea along with a fruit basket during turn down service. The on-site hotel bar also features a number of excellent Belgian beers (which provided for a great change from the typical lagers found in the area). Then there's the staff who brought customer service to a whole other level. Upon arrival, we were presented with a list of complimentary amenities (mosquito repellent, toothbrush, etc.) and were even given the opportunity to select our preferred soap fragrance. I had noted on the reservation that I was celebrating an anniversary (I don't usually expect much from noting this on hotel bookings. except maybe some decorations in the room) and was surprised by three hotel staff members knocking on our door, one whom sang "True Colors" by Cindi Lauper (very well might I add!) and two others who brought in a complimentary cake (which had a swan on it made out of an apple, I'm not making this up!) and bouquet of peonies. Lastly, on our date of departure, we were treated to an airport transfer via a vintage 1968 Mercedes Benz. I cannot say enough about this place. Thank you so much to all of the staff who made our stay incredible! If you are unsure of where to stay in Siem Reap, Heritage Suites Hotel is your answer! Cannot wait to come back here one day!
Stayed 1 night in Nov 2019
Response from Beatrice Cruz on Dec 3, 2019
Dear Valued Guest, Warm Greetings from Heritage Suites Hotel. We would like to express our genuine gratitude for taking the time to share your great experience here with us, We are very pleased to know that our room was up to your liking and for mentioning our amenity selection, and we always strive to meet every guest need and requests. and indeed our hotel has one of the largest selection of beers. Thank you once again, and We hope to welcome you once again in our Heritage. Kind Regards, Beatrice Cruz Community Manager

8/10 Good

Rich, Mooresville, NC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, convenient location and spacious rooms
Stayed 1 night in Nov 2019
Response from Beatrice Cruz on Nov 19, 2019
Dear Rich, Warm Greetings from Heritage Suites Hotel. Thank you for taking the time to share your experience here with us, and for your kind comments to our Heritage team and our rooms. We look forward to welcoming you again in our Heritage. Kind Regards, Beatrice Cruz Community Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got the room with a private pool and it was the best feature of our stay. Also, the staff cleaned the room twice a day which made our stay very comfortable. Breakfast was a la carte and the selection was quite good. Overall, we enjoyed our stay here!
Stayed 4 nights in Nov 2019
Response from Beatrice Cruz on Nov 16, 2019
Dear Valued Guest, Warm Greetings from Heritage Suites Hotel. It is really heart warming that you took the time to share your experience here with us, we are very delighted to know that you had enjoyed your stay and for your kind comments regarding our breakfast. We look forward to welcoming you again our heritage. Kind Regards, Beatrice Cruz Community Manager

10/10 Excellent

Minesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing time at the Heritage suites!
Stayed 4 nights in Nov 2019
Response from Beatrice Cruz on Nov 14, 2019
Dear Minesh, Warm Greetings from Heritage Suites Hotel. We are very delighted to know that you had an amazing time here with us. We hope to welcome you soon in our heritage. Kind Regards, Beatrice Cruz Community Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Boutique Style Hotel in Siem Reap
Great location, friendly staff and wonderful room (Ginger Flower). Just the right size and with all the needed items. Close to the heart of things, but out of the hustle and bustle. Also very good restaurant with nice menu selections. Would definitely stay here again.
Stayed 2 nights in Oct 2019
Response from Beatrice Cruz on Oct 28, 2019
Dear Richard, Warm Greetings from Heritage Suites Hotel, Thank you for taking the time to share your experience here with us, We are very glad to know that you have enjoyed your stay. and for mentioning about our location, friendly staff, Wonderful room (ginger flower) is actually one of our only two Colonial Jacuzzi Suite. and we really appreciate that you had enjoyed our new set of menu in the restaurant. We are very much looking forward to welcome you here again in our Heritage, Kind Regards, Beatrice Cruz Community Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Really great experience. beautiful hotel with very friendly and helpful staff. Will definitely stay again.
Stayed 4 nights in Oct 2019
Response from Beatrice Cruz, Community Manager on Oct 22, 2019
Dear Guest, Warm Greetings from Heritage Suites Hotel. We appreciate your kind feedback, We are delighted to know that you had a great experience and it is heart warming to know that our team has made an impact to your experience as we strive everyday to provide our authentic Khmer hospitality. We look forward to welcoming you soon. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very nice hotel with positive and helpful staff that gave a fantastic service.
Stayed 3 nights in Oct 2019
Response from Beatrice Cruz, Community Manager on Oct 17, 2019
Thank you for taking the time to share your experience here in our Heritage, We are delighted to know that you had enjoyed our property and our khmer authentic hospitality, which we strive everday to provide the guest We hope to welcome you again in our Heritage.

8/10 Good

Kohei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Emmanuel Chiron General Manager on Oct 1, 2019
Dear Kohei, Thank you for your review, could you please contact us and tell us what we should improve which would have made your stay more comfortable.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Obviously not cheap but if you want excellence and exclusivity it comes at a cost. We got what we paid for and were happy. Staff great, food great location very convenient - a tuk tuk is the answer to everything
Stayed 2 nights in Sep 2019
Response from Emmanuel Chiron General Manager on Sep 27, 2019
Thank you for your hotel review. We are glad that you enjoyed your stay with us. Excellence is what we are daily looking for to achieve. We hope to see you again. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The personal service. To be offered to return for a shower after check out was wonderful.
Stayed 4 nights in Sep 2019
Response from Emmanuel Chiron General Manager on Sep 23, 2019
Thanks for your kind review, We are glad you enjoyed your stay with us. We always try to do the extra step to provide an outstanding experience. Kind regards,