Ratings based on 149 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller fromMy

A little hit and miss

Posted 18-Nov-2016
Nice rooms and a great ambiance, but some things just didn't hit the spot. Stains on the sheets, no turn down, no promised amenities, strange lay out of the room. Booking for dinner all wrong and no mention or apology. But the staff were for charming, the hotel is great. Just a bit disappointing in too many areas for it to be good.
5out of 5
by A verified traveller

Great Service, great weekend!n

Posted 11-Nov-2016
The staff were so helpful, the food was so good and the rooms great. Great value
5out of 5
by A verified traveller

Great service, beautiful hotel

Posted 4-Nov-2016
Location: The location is good just a short tuk tuk ride to the city center.
We had a great time staying at this hotel, the staff was very friendly and helpful, the room was clean and confortable.
4out of 5
by A verified traveller

Posted 7-Aug-2016 on Hotels
まず、ホテルの送迎に1962年型のベンツが使われているなど、クラシックなスタイルのサービスに好感が持てました。街中ですが、少し奥まった立地が良かったです。従業員の気配りがあって、サービスもまずまずでした。 問題は食事。朝食は今時珍しくオーダーを取るタイプですが、6日連泊したので飽きてしまいました。 それとお部屋がややカビ臭かったです。
4out of 5
by Christoph

This traveller left a rating score only Posted 21-May-2016 on Hotels
5out of 5
by Olli fromHelsinki

Beautiful hotel

Posted 17-Feb-2016 on Hotels
Beautiful small hotel and excellent service Feels you go back in time. I loved the hotel pick up from airport with old 60's Mercedes
4out of 5
by A verified traveller

Posted 24-Jan-2016
部屋数が少なく、静かに過ごすことができた。 スタッフは暖かい対応で良かったですが、英語に訛りがあり困ることがあった。
5out of 5
by A verified traveller fromGB


Posted 31-Dec-2015
Very attentive staff, without being overbearing. Beautiful, intimate environment. Not too big but big enough to have great facilities with personal attention. Lovely suite rooms, great service, lovely spa and pool. Thrilled to have stayed here while visiting Siem Reap. The tours organised by the hotel are first rate - relatively expensive but worth every penny. Would recommend in a heartbeat.
5out of 5
by A verified traveller


Posted 18-Aug-2015
とにかく最高でした!何回でも泊まりたいです!!っていうのが率直な感想です。 部屋もバンガローに泊まりましたが、かなり清潔感があり居心地がよかったです。 ホテルの従業員の方もみんな笑顔ですごく良い方達でした。 最高です!
5out of 5
by A verified traveller fromYeovil

Hidden jewel in Siem Reap

Posted 7-May-2015
Pros: This is a wonderful boutique hotel with exceptional service. The bar and restaurant are outstanding and the staff are unbeatable.
Cons: Wifi reception was weak in guest room.
Location: This hotel is tucked away on a quiet lane in Siem Reap. It is a short drive both to the airport and to the vast Angkor UNESCO world heritage site.
What a stroke of luck to have picked this hotel. From the moment we arrived, the service and attentiveness of the staff were simply amazing. The hotel has only a small number of guest rooms but offers a full suite of services and facilities including a pool set in a lush tropical garden, a large stylish bar, an outstanding restaurant and a boutique offering high end gifts and works of art by local artists. The design and decor of the hotel are stylish and comfortable and well looked after. I would highly recommend the Heritage Suites.