Ratings based on 75 Verified Reviews

4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

A peaceful oasis in crazy Siem Reap

Posted 14-Jan-2017
Pros: Peaceful and calm, well run and relaxing.
Cons: Coffee, which could be hit or miss.
Location: 5-10 mins from Pub Street, lots of restaurants and cafes nearby, tuk tuks everywhere,
We stayed for four nights and had a lovely experience. All staff were eager to help and very friendly and professional. Food was well cooked and interesting. Room very comfortable, good bathrooms. Lovely pool to relax and unwind. Tours arranged to suit us, at reasonable cost. Drivers and guides knowledgeable and spoke English well. A quiet corner of Siem Reap, but close to a couple of lovely NGO run places to eat and have coffee or a beer in pretty gardens. 5 or 10 mins from shopping areas. European staff are in charge and are training junior staff which is working well. We spent a fantastic New Years Eve by the pool with a jazz band, and Cambodian dancing. The jazz saxophonist played in the bar on Thursday night too- fantastic.
3out of 5
by A verified traveller fromMy

A little hit and miss

Posted 18-Nov-2016
Nice rooms and a great ambiance, but some things just didn't hit the spot. Stains on the sheets, no turn down, no promised amenities, strange lay out of the room. Booking for dinner all wrong and no mention or apology. But the staff were for charming, the hotel is great. Just a bit disappointing in too many areas for it to be good.
5out of 5
Recommended
for Everyone
by A verified traveller

Great Service, great weekend!n

Posted 11-Nov-2016
The staff were so helpful, the food was so good and the rooms great. Great value
5out of 5
Recommended
for Everyone
by A verified traveller

Great service, beautiful hotel

Posted 4-Nov-2016
Location: The location is good just a short tuk tuk ride to the city center.
We had a great time staying at this hotel, the staff was very friendly and helpful, the room was clean and confortable.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jan-2016
部屋数が少なく、静かに過ごすことができた。 スタッフは暖かい対応で良かったですが、英語に訛りがあり困ることがあった。
5out of 5
Recommended
for Everyone
by A verified traveller fromGB

Superb

Posted 31-Dec-2015
Very attentive staff, without being overbearing. Beautiful, intimate environment. Not too big but big enough to have great facilities with personal attention. Lovely suite rooms, great service, lovely spa and pool. Thrilled to have stayed here while visiting Siem Reap. The tours organised by the hotel are first rate - relatively expensive but worth every penny. Would recommend in a heartbeat.
5out of 5
Recommended
for Couples
by A verified traveller

人生で最高のホテル

Posted 18-Aug-2015
とにかく最高でした!何回でも泊まりたいです!!っていうのが率直な感想です。 部屋もバンガローに泊まりましたが、かなり清潔感があり居心地がよかったです。 ホテルの従業員の方もみんな笑顔ですごく良い方達でした。 最高です!
5out of 5
Recommended
for Everyone
by A verified traveller fromYeovil

Hidden jewel in Siem Reap

Posted 7-May-2015
Pros: This is a wonderful boutique hotel with exceptional service. The bar and restaurant are outstanding and the staff are unbeatable.
Cons: Wifi reception was weak in guest room.
Location: This hotel is tucked away on a quiet lane in Siem Reap. It is a short drive both to the airport and to the vast Angkor UNESCO world heritage site.
What a stroke of luck to have picked this hotel. From the moment we arrived, the service and attentiveness of the staff were simply amazing. The hotel has only a small number of guest rooms but offers a full suite of services and facilities including a pool set in a lush tropical garden, a large stylish bar, an outstanding restaurant and a boutique offering high end gifts and works of art by local artists. The design and decor of the hotel are stylish and comfortable and well looked after. I would highly recommend the Heritage Suites.
3out of 5
by A verified traveller fromFrankfurt

Englisch-Level lässt zu wünschen übrig

Posted 4-Jan-2015
Das Personal ist sehr freundlich, aber sobald man Dinge erörter, die über normale Admin hinausgehen, wirds mehr als schwierig. Gerade von einer solch kleinen "Einheit" hätten wir hier wesentlich mehr erwartet. Dann hätten wir evtl auch erfahren, dass das Sylvester-Menü im Preis inbegriffen ist!!! Das ist allerdings auch von EXPEDIA-Seite NICHT geschehen! Der Poolbereich ist absolute Spitze!
5out of 5
Recommended
for Everyone
by A verified traveller

Perfect Service, nice rooms, great restaurant

Posted 6-Dec-2014
Pros: everything
Cons: nothing
Location: Ankor Wat & Tonle Sap
Very thing perfect! The prefect boutique stile. Service was great: rooms, garden & pool are nice: rates are competitive; exciting tour offers, with office being part of the hotel; restaurant with extraordinary quality, you must go there!