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Reviews of Extended Stay America Select Suites - Shreveport - Bossier City

2.5 out of 5

Reviews

5.6
Rating 10 - Excellent. 100 out of 549 reviews" "
Rating 8 - Good. 93 out of 549 reviews" "
Rating 6 - Okay. 99 out of 549 reviews" "
Rating 4 - Poor. 99 out of 549 reviews" "
Rating 2 - Terrible. 158 out of 549 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Stayed 2 nights in Mar 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Gwen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024

6/10 Okay

Debra

Stayed 2 nights in Feb 2024

4/10 Poor

Christopher, Oklahoma City

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches in the kitchen and my key card hardly ever worked..bed was squeaky and uncomfortable!!!!....dark and dirty hallways!!...worse ESA ever stayed in!!
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 28, 2024
Dear Christopher, We sincerely apologize for the unsatisfactory experience you encountered during your recent stay. Your feedback regarding cleanliness, maintenance issues, and room comfort is deeply concerning and not reflective of the standards we strive to uphold. Please rest assured that we take your comments seriously and will address these concerns with our team for a smoother experience for our guests. We understand the impact this had on your stay and regret any inconvenience caused. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

10/10 Excellent

Safiya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 6, 2023
Dear Gwendolyn, Thank you for your positive feedback regarding your experience at Extended Stay America. We're delighted to hear you had a good stay. Your satisfaction is our utmost priority, and we look forward to providing you with an even more enjoyable visit on your next stay with us.Sincerely,Hotel Management

8/10 Good

Juan Diego

Stayed 5 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 1 night in Oct 2023

6/10 Okay

Miranda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't take your socks off.
The floors turned my son's feet black, like walking a parking lot black. Within minutes, it looked like his feet had not been washed in a week. As we were leaving, the roaches were seen. The walls were covered in dirty hand prints. The drawers of the TV stand would not open or close properly. The only positive thing I can mention are the pillows.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Miranda, We're genuinely sorry to read about your recent experience. Please accept our apologies for the cleanliness issues you encountered during your stay. We follow the most rigorous standards regarding our suites' cleanliness, upkeep, and pest control, and we appreciate you bringing these concerns to our attention. We will share your feedback with the concerned teams and will address them promptly. Your comments are invaluable to us as we work diligently to enhance our guest experience. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay should your travels bring you back to our area.Sincerely,Hotel Management

6/10 Okay

Jenitia

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Darlesha

Very good kinda old but good
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 21, 2023
Dear Darlesha, We are sincerely grateful for your high rating and for sharing your thoughts about your recent stay at Extended Stay America. Your kind words are most appreciated. We loved having you as our guest, and we hope to see you in the near future.Sincerely,Hotel Management

10/10 Excellent

Glenn

Stayed 3 nights in Jul 2023

4/10 Poor

Candy

Disliked: Staff & service, property conditions & facilities
My stay was refunded on the nights I stayed at this ESA. But I feel the need to share this review here because I felt unsafe at this location. The locks on all of the doors are not working properly. I am a woman traveling alone across the country and visiting places I am not familiar with. I can not stress enough how terribly unsafe I felt, when I was locked out of the building at night, repeatedly, and then locked out of my room. And the night staff wanted me to go back downstairs and keep going back and forth for new keys, when they were well aware it was the locks that are not working. My neighbor, who is a long term guest told me that this was a regular and ongoing issue. This is NOT safe for anyone traveling alone. Please fix this issue.
Response from Hotel Management on Jul 6, 2023
Dear Candy, Thank you for sharing your thoughts on your recent stay. We are sorry to read your comments regarding our security. The care of our guests is of utmost importance to us. Our security team is reliable and well-trained. We will share your feedback with our team. We enjoyed hosting your visit; we hope to welcome you back soon.Sincerely,Hotel Management

8/10 Good

CE, Bossier City

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I keep having trouble with key cards. I had to push in and out several times to open the doors.
Stayed 3 nights in Jun 2023
Response from Hotel Management on Jun 25, 2023
Dear CE, Thank you for taking the time to review your stay with Extended Stay America. It's unfortunate to read about the issues you encountered with the room key card, and indeed our front desk is always available and happy to help make your stay as comfortable as possible. However, we apologize for the concerns you had with your room key card. Also, this has been addressed to our associates, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit. Sincerely,Hotel Management

2/10 Terrible

Shemica

Stayed 1 night in Jun 2023

2/10 Terrible

Manuel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Danielle

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Thankfully I only stayed overnight. The girl that checked me in was friendly. The luggage dolly had a flat tire. Part of the tire tread was hanging off. This made it extremely difficult to drive. The hallway smelled like people were smoking something and or spraying something to cover up the odor. The floor in my room looked like no one had cleaned the outer edges in who knows how long. The window frame itself was bent and the screen was torn. The gap in the window frame made it a challenge to keep the room cool.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 17, 2023
Dear Danielle, Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff and apologize for any inconveniences you experienced during your stay. We have taken note of the concerns you highlighted and have shared them with our housekeeping and maintenance team. We will address these issues promptly to ensure a better experience for our future guests. Your satisfaction is important to us, and we hope you will consider staying with us again in the future. We appreciate your feedback as it helps us improve our services. Thank you for choosing to stay with us.Sincerely,Hotel Management

2/10 Terrible

Susan

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Lungreaka

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I liked that this property is very close to the interstate. I think the price was too expensive, even for a holiday, for the room we stayed in. It smelled like someone mopped the floors with old bleach water . It left a terrible smell. I had to use Lysol to negate the smell. Didn’t work all the way but at least I was able to sleep. No instructions were given at check in ie. check out time, whether or not breakfast was served. Only one small soap for 4 people, no shampoo or conditioner. I had to request more tiles as there were only enough for 2 people although the room sleeps 4. Glad we only stayed for one night
Stayed 1 night in May 2023
Response from Hotel Management on Jun 1, 2023
Dear Lungreaka, Thank you for choosing our hotel and for sharing about your overall experience. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your feedback about the value you received relative to the price of your suite. We make every effort to ensure our rates are competitive with like hotels in our area, and we strive to deliver the accommodations, service, and amenities our guests enjoy. We work hard to provide a clean and comfortable environment; therefore, we regret that the bleach odor compromised your experience. We have certain complimentary toiletries available at the front desk for guests who need them, and we also provide a complimentary grab-and-go breakfast. We are sorry that this was not communicated to you by the front desk. We would love the opportunity to provide you with the hospitality you should have experienced during this visit. We hope to welcome you back soon! Sincerely,Hotel Management

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and well kept. Nice place for the price.
Stayed 1 night in May 2023

10/10 Excellent

Delinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, We could cook and stay food; because ice box
Stayed 2 nights in May 2023
Response from Hotel Management on May 19, 2023
Dear Delinda, Thank you for choosing Extended Stay America and reviewing your stay. We are thrilled you enjoyed most aspects of our hotel and appreciate you highlighting our convenient kitchenette feature. It was a pleasure having you as our guest. We hope you will consider revisiting us to enjoy another satisfying experience.Sincerely,Hotel Management

2/10 Terrible

Patricia

Travelled with family, Business traveller, Travelled with pets
Disliked: Amenities, property conditions & facilities
Never will I stay again. We were only there 2 hours. Our room was filthy and there was roaches. Do yourself a favor and RUN from here. Also people were doing drugs in the parking lot. Horror show to say the least!
Stayed 1 night in Apr 2023
Response from Hotel Management on May 3, 2023
Dear Patricia, Thank you for sharing your experience. We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We also don't encourage any illegal activities inside our premises. Thank you for bringing this to our attention. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

10/10 Excellent

Mekayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place just needs to work on keys working to get in the room
Stayed 1 night in May 2023

10/10 Excellent

sheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Transportation was close to everything they didn't provide any pots or pans for the kitchen
Stayed 4 nights in Apr 2023
Response from Hotel Management on Apr 28, 2023
Dear Sheryl, Thank you for choosing to stay with us at Extended Stay America and for sharing your feedback. We're pleased to hear that our location was convenient for your needs. However, we are sorry for any inconvenience you experienced with the kitchen not being fully stocked with kitchenware. We're glad to inform you that we do offer cookware on request to ensure our guests have everything they need during their stay. We appreciate your business and value your feedback. We hope to have the pleasure of hosting you again soon. In the future, if there is anything we can do to make your stay more enjoyable, please don't hesitate to reach out to our front desk team.Sincerely,Hotel Management

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2023

2/10 Terrible

Baylee

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Blood splatters on elevators. Hotel smelled like weed. Front desk employees were very rude. The key to my door wouldn’t work.
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 4, 2023
Dear Baylee, We appreciate the valuable feedback about your stay. We are sorry for not meeting your expectations. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Our Sincere apologies for the unprofessional manner of our front desk staff and will be managed for the same. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management

4/10 Poor

Jennifer

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
If you like the smell of marijuana in the halls and rooms you will like this hotel. If not, stay away. You can flat forget useful items like hairdryers, cups, coffee, hair conditioner and lotion too.
Stayed 2 nights in Mar 2023
Response from Hotel Management on Apr 1, 2023
Dear Jennifer, Thank you for taking the time to leave your feedback. Our team strives to provide well-maintained and clean accommodations for every guest. However, we sincerely apologize this was not your experience. Also, we provide kitchenware and items like hairdryers and other toiletries at the front desk, and we are sorry if this was not communicated to you upon check-in. We appreciate your observations so we can address the issues you outlined. We are committed to improving our hotel and hope you will try us again. We would welcome the opportunity to leave you with a much better impression.Sincerely,Hotel Management

2/10 Terrible

Cody

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty.... smells like weed the entire place..everything in this room was broken and the ac blows hot air! The only thing they have is running water! Bed frames are rusted and the mattresses if that what we are going to refer them as were like bricks with springs! Worse place to date!
Stayed 1 night in Mar 2023
Response from Hotel Managemen on Mar 30, 2023
Dear Cody, First and foremost, we would like to offer you our apologies for the inconvenience that you experienced during your stay with us. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are grateful for your patience, and your feedback will be shared to improve future experiences. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

2/10 Terrible

Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Elaina

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Eleanor

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Room key had to be replaced three times . That’s ridiculous and dangerous with me being by myself have to wait for someone to come to front desk because they close at night time .
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 16, 2023
Dear Eleanor, Thank you for being our guest and taking the time to evaluate our hotel. Please accept our apologies for the problem with the room key and any inconvenience this has caused you. We certainly understand how frustrating it can be when maintenance issues arise. We apologize for the inconvenience, and we are grateful for your patience. We hope to have another opportunity to welcome you back to our hotel soon.Sincerely,Hotel Management

2/10 Terrible

Princess

Disliked: Cleanliness, amenities, property conditions & facilities
Likes: near food places Dislikes: Filthy mattress, bed sheets dirty, No HEAT, unit in room didn't work, Keys provided to unlock doors don't work, elevate stuck ** the lady who did check in on 02/24 was nice, however morning staff Rude (Billy) advsd that whn I did review to put he was very accomodating
Stayed 2 nights in Feb 2023
Response from Hotel Management on Mar 3, 2023
Dear Princess, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we are taking action to avoid such concerns in the future. Although your experience is not typical, we have room to improve, and you have our assurance that we will. On the other side, we are happy that our location pleased you. We hope you will stay with us again so we can provide you with the excellent service for which we are known. Sincerely,Hotel Management

4/10 Poor

Noah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible place.
Hotel floors were nasty. I walked around my room barefoot and my feet were black. Little things were broken for example, the manager had to come show me how to use the locks on the property which consisted of rapidly inserting your card as fast as you could until it the light turned green. She said all the locks are like that. And every lock was. People slept in the parking lot. They were not chased off. And to top it all off, the Wendy’s next door was robbed at gunpoint.
Stayed 3 nights in Feb 2023
Response from Hotel Management on Mar 2, 2023
Dear Noah, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we are taking action to avoid such concerns in the future. Although your experience is not typical, we have room to improve, and you are assured that we will. Please stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management

10/10 Excellent

Vic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

6/10 Okay

Daisjah

Disliked: Staff & service
Stayed 1 night in Feb 2023

10/10 Excellent

crystal

Stayed 1 night in Jan 2023
Response from Hotel Management on Mar 17, 2023
Dear Crystal, Thank you for choosing us and reviewing your stay at Extended Stay America. A smiling and friendly staff can bring smiles to a sad face, making our day different for many of us. We are delighted to know you had this experience. We will share your compliments with our team as this will help us as an encouragement to serve better. We hope to host you again in the future.Sincerely,Hotel Management

10/10 Excellent

crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is nice! The staff is very friendly.
Stayed 2 nights in Jan 2023

10/10 Excellent

Natasha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

6/10 Okay

Daniela

Travelled with pets
Disliked: Amenities
Traveling with pet, low pet fee and cheap room not too far from casinos. If you are looking to get rest do not pick this casino the bed makes it extremely difficult to get comfortable really old spring mattress that can be felt thru the sheets.
Response from Hotel Management on Feb 14, 2023
Dear Daniela, Thank you for your review. We are pleased you enjoyed your overall stay. However, we will share your comments regarding the bed with the appropriate individuals. We need feedback to improve our service to our guests, so we thank you for sharing. We appreciate your patience, and we hope to have another opportunity to welcome you again to our hotel. Sincerely,Hotel Management

10/10 Excellent

Arthur

Stayed 1 night in Dec 2022

10/10 Excellent

Alton

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Dec 2022
Response from Hotel Management on Feb 14, 2023
Dear Alton, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit our city.Sincerely,Hotel Management

2/10 Terrible

Brandon

Travelled with family
Disliked: Staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Tyrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Ashley

Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Jennifer

Stayed 1 night in Oct 2022

2/10 Terrible

Warren

Disliked: Staff & service
Stayed 1 night in Oct 2022

2/10 Terrible

Jatyra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience
It was ok until at 4:56am the ppl upstairs had no respect we literally was trying it out because I’m looking for a place to do month to month but noooooo way I’ll b able to I called front desk 33 times NO ANSWER SO WE LEFT BUT NOT BEFORE MAINTENANCE BEAT ON OUR DOOR AT 7:30am for something he literally could have waited on I wasn’t dressed I felt so uncomfortable I’ll never STAY THERE ARE RECOMMEND ANY OF MY FAMILY TO AND I WAS LITERALLY ABOUT TO PAY A MONTH HAPPY I TRIED IT BEFORE PAYING
Stayed 1 night in Oct 2022